# SmartGov Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SmartGov Software - reviews, pricing plans, popular comparisons to other Permit products and more.

Source: https://www.capterra.com/p/178309/Upwind-Security

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# 

 SmartGov Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SmartGov

## What is SmartGov?

SmartGov, a configurable cloud-based licensing and permitting solution for local and state jurisdictions, promotes operational efficiency, reduced processing times and increased confidence from citizens and applicants.

## What is SmartGov used for?

[Permit](https://www.capterra.com/permit-software/)[Inspection](https://www.capterra.com/inspection-software/)[Government](https://www.capterra.com/government-software/)

Top alternative

Featured

Overall rating

Based on 57 user reviews

Reviews sentiment

Positive

93%

Neutral

4%

Negative

4%

Starting price

$1

Per Year

Free trial  
not available

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Do you work for SmartGov?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://granicus.com&name=SmartGov)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SmartGov

4.6 (57)

VS.

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting Price

$1

Per Year

Starting Price

$1500

Per User, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (57)

Ease Of Use

4.8 (18)

Value For Money

4.4 (39)

Value For Money

4.5 (13)

Customer Service

4.4 (46)

Customer Service

4.8 (18)

## SmartGov alternatives

[4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/)

Starting price

Contact vendor for pricing

[3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting price

$25.00

Per User, Per Month

[4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/178309/SmartGov/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inspection Management

4.3 (34)

58.82% of 34 reviewers that rated this feature as important or highly important

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Document Management

4.1 (20)

65.00% of 20 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Activity Dashboard

4.2 (19)

63.16% of 19 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Compliance Management

4.2 (17)

64.71% of 17 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Mobile Access

3.6 (16)

62.50% of 16 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Customer Portal

4.1 (15)

66.67% of 15 reviewers that rated this feature as important or highly important

A website or login for customers to access information

SmartGov 37 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage various aspects of appointments including booking, rescheduling, canceling

Tickets are automatically assigned to specific agents based on predefined rules

Permit issued by the local government before constructing a new building or remodeling an existing one

Approval issued by the government that allows individuals or companies to start a business

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Ensure all properties are adhering to government and legal codes

Track and manage adherence to policies for any service, product, process, or supplier

A collection of customer information such as contact details, demographics, previous interactions, etc.

A website or login for customers to access information

Customize contracts and forms to collect specific information

Manage sending personnel and resources to a site as needed

Store, manage, and track all electronic documents in a centralized location

Notifications sent to users when a task/license is about to expire

Track and store information regarding failed inspections

Track collected or paid charges for services performed or access granted

Integration with geographic information systems

Process images and automatically scan for data

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Manage and track all job information and associated tasks

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Ability to fill out and submit application forms on the web

Accept and process online payment transactions

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Issuance of valid permits to initiate projects or tasks

Scheme and regulate the construction, modification, or use of land

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Sample of reports that could be customized as needed or used as is

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status over time for a request, process, asset, or transaction

Track information, qualifications, and contact details of subcontractors

Determining value of properties/purchases to calculate tax

Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.

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Features

4.4 (57)

4.4

Based on 57 reviews

## Pricing

Value for money

4.4 (39)

Basic

$1.00

Per Year

Value for money

4.4 (39)

4.4

Based on 39 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.4 (46)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (46)

4.4

Based on 46 reviews

## User reviews

Overall rating

4.6

Based on 57 reviews

Filter by rating

5(41)

4(12)

3(2)

2(1)

1(1)

Mentioned topic

Sorted by most recent

RG

Randy G.

Inspector

Government Administration

### "Not a happy camper"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

February 13, 2025

We (staff who actually uses it) had no say in changing programs. It takes longer to process permits and print the required documents in order to issue a permit. The portal doesn't seem to be very user friendly for contractors in the field.

Pros

Nothing! We had an excellent software program that was so much easier to use and more user friendly for both staff and contractors.

Cons

The mobile app for field inspections is absolute garbage compared to what we had. The system takes us longer now to process a permit with so many added steps. We cannot easily drag and drop electronic documents as we could with our previous program.

Switched from

[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/)

Didn't have a choice. It was a much easier and more user friendly program.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BT

Beatriz T.

Head Clerk

Government Administration

### "SmartGov, SmartRoute"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 26, 2024

After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits

Pros

Its user friendly, If you forget to input something in you cannot proceed which is great.

Cons

Perhaps due to the usage system was constantly loading

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LR

Leo R.

Project Manager

Construction

### "Construction Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 3, 2024

Pros

Good for tracking and calling inspections.

Cons

Hard to find permit documents and submittals through the portal.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BK

Brenda K.

office manager

Construction

### "Easy to use "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

January 3, 2024

Pros

Easy to use, fast, efficient, confident in the security

Cons

Time consuming when i am trying to just pay my taxes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

Kelli S.

Designer - Permit Technician

Construction

### "User-friendly, clean interface"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 26, 2023

Pros

It makes for a streamlined permitting process. I can keep track of multiple projects from the dashboard and easily see what needs to be done. Payments and scheduling inspections are easy.

Cons

My main complaint is more to do with the options an AHJ sets in their submittal requirements. I often have to email someone to get a permit pushed through because of "required" documents that do not pertain to our permit.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jeff P.

Teacher

Education Management

### "Smart Gov Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 21, 2023

great site! Love how Easy it is to use and find out how the statuses on your applications.

Pros

I like that it’s easy to use I like that remember my login information and it’s fast.

Cons

It’s really nothing I don’t like about it if I have any other real questions I call San Juan County and they answer them right away.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EG

Eddie G.

Permit Manager

Construction

### "Just honest feedback...."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 21, 2023

I love it, have for a while now. It has substantially simplified our submittal process.

Pros

Once familiar with navigation, the amount of information available on the portal is wonderful, practically eliminates the need for a phone call, saving time and money for our organization.

Cons

I would really love some little helpful hints for navigation on the portal. For first time users, I find that they struggle to properly navigate the site, as a lot of assumptions are implied as to where they need to go to submit certain items.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TN

Terri N.

Office Manager

Utilities

### "HVAC License and Permits"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 21, 2023

Seems very user friendly. Easy to use and easy access.

Pros

Easy to use and access. Everything is basically easy to find.

Cons

Basically nothing. Seems very user friendly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JW

Joelle W.

Owner

Environmental Services

### "Online Permitting Portals"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 21, 2023

I have used Smart Gov from both sides and have really enjoyed it.

Pros

Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.

Cons

Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JW

Jerry W.

Owner

Construction

### "Contractor review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

December 20, 2023

Overall experience with SmartGov was pleasant and rather self explanatory.

Pros

Ease of use on mobile and desktop devices.

Cons

Locating individual projects was not initially clear

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/178309/SmartGov/reviews/)

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