# Experience.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Experience.com the right Reputation Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178112/SocialSurvey/reviews --- Experience.com 4.7 (89) [View alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Experience.com Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews NA Nikki A Loan Originator AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement.“ March 12, 2025 ST Sheryl T Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like.“ April 17, 2025 JN Jeff N Loan OfficerReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “It makes it easy to get reviews and follow up on them, comment on them and get them posted everywhere I want them posted.“ December 6, 2024 MR Matt R Loan OfficerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “automated AI responses need to be turned off and only used if requested“ December 10, 2024 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like that there is a single source, comprehensive cross-section of Client Reviews.“ March 12, 2025 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens.“ March 12, 2025 MJ Maverick J Mortgage Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The integration with Google business listing is top notch as well.“ December 5, 2024 KW Kevin W Real Estate AgentReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't have time to wait on this team to get back to me, they need a support staff to help, and I haven't see anything.“ September 10, 2024 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory P. VP of Community Involvement Financial Services Used the software for: 1-2 years ### "Process flow" March 21, 2025 5.0 I have been using for several years and it motivates you to do a great job with your clients. Pros I find it is a Great platform. Customers need to review to express their feelings of their experience. Cons More automation for my customers to review Review Source Response from Experience.com April 16, 2025 Thank you for sharing your feedback! We’re so glad to hear that you find the platform great and that it’s motivating you to provide an excellent experience for your clients. We also appreciate your suggestion about more automation for customer reviews — that’s a great idea, and we’ll pass it along to our product team for future improvements. Thanks for being with us for several years, and we look forward to continuing to support you! NA Nikki A. Loan Originator Assistant Real Estate Used the software for: 1-2 years ### "A Game-Changer for Us: Experience.com Simplified Our Customer Feedback!" March 12, 2025 5.0 Experience.com has been invaluable to my business, automating review requests and syncing them across social media platforms. The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement. Pros User Friendly and have everything I need. Cons Better social media posts whenever we get new good surveys. like visually more appealing Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Experience.com we got to get quotes from SurveyMonkey and trust pilot Review Source Response from Experience.com March 20, 2025 Thanks for the amazing review! We’re so glad Experience.com feels user-friendly and meets your needs with automated review requests, AI responses, and social media syncing—saving time and boosting engagement is what we aim for! We love your idea about making social media posts for new surveys more visually appealing. I’ll pass that to our team to explore. If you’ve got more suggestions, our support team’s here for you. Thanks again! DH Denise H. Mortgage Loan Originator Financial Services Used the software for: 1-2 years ### "Getting worse everyday. " March 27, 2025 2.0 No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there. The platform was better run when it was Social Survey. Pros Automatic survey emails are great. Clients respond most of the time. Cons Automated AI replies are sometimes insulting. I wish I could turn them off. Customer service is non-existent currently. Review Source Response from Experience.com March 28, 2025 Hi Denise, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your recent experience. Not receiving a response to your support ticket is unacceptable, and we've escalated this directly to our support leadership to ensure it’s addressed. Regarding the AI replies, we understand how important tone and accuracy are. This feature can be turned off, though it may be controlled at the organization level. We're happy to look into your setup if you're open to it. We also appreciate your long history with us since the SocialSurvey days — that trust means a lot. Your input helps us improve, and we're grateful you took the time to share it. CD Chet D. Vice President Residential Lending Financial Services Used the software for: 2+ years ### "Experience.com - A Strong Platform with a Key Flaw" March 12, 2025 5.0 Simple, easy to use. I like the integration with other platforms like my website. Pros I like that there is a single source, comprehensive cross-section of Client Reviews. Cons I do not like how a single poor review can tank your whole score profile. One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens. Review Source Response from Experience.com March 20, 2025 Thanks for your feedback! We’re happy you enjoy the single source for client reviews and the platform’s simplicity and integrations. We get your concern about a 4-star review impacting your score too heavily despite hundreds of 5-stars, and we’re sorry it feels off. Our scoring system aims to balance recency, volume, and consistency to reflect a fair picture, but we’re always tweaking it to avoid over-weighting outliers like that. I’ll flag this for our team to review further. If you’d like, support can dive into your profile with you. Thanks again! Best, MH Matthew H. Branch Manager and Producing Loan Officer Financial Services Used the software for: 2+ years ### "Great with a Hiccup" March 17, 2025 5.0 It's been really good. I wish I had it earlier in my career. Pros I love the ease of getting high marks on my reviews and that they get cross posted without me having to think about it. Cons I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard. It's been frustrating. It would be great if the email came over telling me who requested it or that it would be highlighted on my dashboard. Review Source Response from Experience.com April 16, 2025 Thank you for your great feedback! We’re so glad to hear that you love the ease of receiving high marks on your reviews and the cross-posting feature. We completely understand your frustration with the realtor review requests, and we appreciate you bringing it up. We’ll share your suggestion about adding more clarity on the dashboard and email notifications with our product team to improve the experience. Thanks again for being part of the Experience.com community, and we’re happy to support you moving forward! JL Juno L. Loan Officer Real Estate Used the software for: 2+ years ### "great review" March 12, 2025 5.0 very satistfied, a great way of referencing myself to prospective client since the review tells about me and my work ethics Pros Very quick in sending the review link to my clients and realtors. a great way of introducing myself to my prospective clients Cons I hope that it collaborate with other app like google and linkeln etc. Review Source Response from Experience.com March 20, 2025 Thanks so much for your awesome review—we really appreciate it! We’re thrilled to hear how quick and easy it is for you to send review links to clients and realtors, and that it’s been a great way to introduce yourself to prospective clients. That’s exactly the kind of connection we want to help you build! We love your feedback about collaborating with apps like Google and LinkedIn—it’s a fantastic idea! We’re always exploring ways to enhance integrations, and I’ll pass your suggestion along to our team to consider for future updates. In the meantime, we’re so glad you’re satisfied and that the reviews are showcasing your work ethic to prospective clients. If there’s anything else we can do to support you, just let us know! JF Jason F. President Real Estate Used the software for: 2+ years ### "Great Sales Tool! " March 7, 2025 5.0 Fantastic. It's an important part of our overall sales strategy. Pros the return rate is high which is critical. Cons The reviews sometimes disconnect from the various social media platforms. Review Source Response from Experience.com March 24, 2025 Thanks for your review—we’re thrilled to hear you find it a great sales tool with a high return rate! It’s awesome that it’s become a key part of your sales strategy. We’re sorry to hear about the occasional disconnects from social media platforms; we’d love to get that sorted for you. Please reach out to our support so we can troubleshoot and keep everything running smoothly. Appreciate your feedback! VR Verified Reviewer Sr. Mortgage Loan Officer Banking Used the software for: 2+ years ### "A must tool to have to put your best foot forward!" March 7, 2025 5.0 Very satisfying experience so far and I have been using this tool for over several years now! Pros This is such a valuable tool to any professional that provides a service to the public and want feedback. Cons I honestly don't have a negative thing to say about the tool. Review Source VR Verified Reviewer Branch Manager, Producing Real Estate Used the software for: 2+ years ### "The Experience way is great!" January 30, 2025 5.0 I do not regret using Experience.com. It has been Excellent! Painless! Pros Experience.com has allowed me to get feedback from our customers effortlessly. It posts their comments to social media without having our staff taking any extra steps. Cons None! I have not had any issues with Experience.com. Review Source Scott S. Branch Manager Financial Services Used the software for: 2+ years ### "Experience is the best" December 10, 2024 5.0 Ive been using for over 20 years and it has helped my business immensely Pros Makes getting reviews easier and spreads to social media Cons i really wouldnt change anything about experience Review Source Response from Experience.com February 12, 2025 Thank you so much for the amazing review! We’re thrilled to hear that Experience has been such a valuable tool for your business over the years. It’s fantastic that the ease of getting reviews and social media integration has been working well for you. Your long-term support means a lot to us, and if there’s anything you ever need or any way we can improve, just let us know! pS patty S. Branch manager Banking Used the software for: 1-2 years ### "Experience.Com Customer Review Platform" December 10, 2024 5.0 Very good experience and very helpful when assistance is requested. Fast to respond. Pros Very easy to use and a great way to capture customer experiences. Cons The log in process and a little cumbersome to connect some of the social media. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Company change. Must better experience than prior company. Review Source JS Julie S. Sr. Loan Officer Financial Services Used the software for: 6-12 months ### "Great Experience" March 7, 2025 5.0 since we have been linked with Experience, it has been more than satisfactory and even the zoom meeting was very informative. Always willing to help :) Pros Love the feedback it provides to me from clients, and so much more it offers Cons that I can't increase my score that quickly... lol I am competitive so need to get my overall score increased Review Source Response from Experience.com March 24, 2025 Hi Julie, thanks for your glowing review—we’re thrilled to hear you’re having a great experience as a Sr. Loan Officer! It’s fantastic that you love the client feedback and all the features we offer. We get it, being competitive is a drive, and we’re glad you’re motivated to boost that score—keep those positive reviews rolling in! We’re happy the Zoom meeting was informative and that our team’s support has been there for you. Reach out to our support anytime you need us—appreciate your feedback and your 10/10 recommendation! CK Cari K. Associate Lending Manager Loan Originator Financial Services Used the software for: 1-2 years ### "Truly an amazing program! Thanks" February 7, 2025 5.0 Very good! Very helpful in building my business, understanding the needs of my clients and sharing the success of achieving my simple but clear mission statement of “Happy Customers” and on several platforms. Pros How easy it is to post my 5-star ratings to my social media platforms. Cons I have not found any yet. I will let you know if I have any constructive criticism. Review Source Response from Experience.com February 12, 2025 Thank you for your kind words! We're glad to hear that Experience.com has been helpful in growing your business and sharing your success with clients. It’s great to see how seamlessly you can showcase positive reviews across platforms. If you ever have any feedback or suggestions, we’re always here to listen. Appreciate you being part of our community! JM Judy M. Senior Mortgage Banker Banking Used the software for: 1-2 years ### "Simple Feedback" March 21, 2025 5.0 Easy to use. It's not another follow up that has to be sent. Convenient as it is automatic. Pros to see feedback from my customers experience is a great tool to continue to grow Cons I don't see any downside to feedback. It's a quick survey for them. Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We’re so glad to hear that the automatic process is making it easier for you to collect valuable feedback and continue growing. We appreciate you highlighting how convenient and simple the platform is to use. Thanks again for being part of the Experience.com community! BP Bob P. sales Financial Services Used the software for: 6-12 months ### "Reviews made easy" December 17, 2024 5.0 I like the seamless automatic review requests to borrowers and realtor partners Pros the automation Cons NA Review Source Response from Experience.com February 12, 2025 Thank you for the great review! We’re so glad to hear that the automation and seamless review requests have been helpful for you. If there's anything more we can do to enhance your experience, feel free to let us know! TH Todd H. Branch Manager Financial Services Used the software for: Less than 6 months ### "Experience Review" March 12, 2025 5.0 Ever since I have used it I have had nothing but great things to say about it to my co-workers who do not use it. Pros The ease of using it and they customer survey's that get posted on social media. Cons Nothing that I can think of I feel the website is very user friendly and easy to use. Review Source Response from Experience.com March 20, 2025 Thanks for your great review! We’re happy you find it easy to use and love the customer surveys on social media. It’s awesome that you’ve had only good things to say to your co-workers—thanks for the shoutouts! If there’s ever anything we can do to keep the positivity flowing, our support team’s here. Appreciate it! CW Carla W. Mortgage consultant Banking Used the software for: 6-12 months ### "Experience Review " January 30, 2025 5.0 overall, it's a great system and makes managing my reviews easy. Pros I like that all my review sites are in one site so I don't have to go out to each site to check reviews or reply. Cons Sometimes it's hard to connect and stay connected to my social media accounts. Mostly Facebook. It never recognizes my login information Review Source Response from Experience.com February 12, 2025 Thank you for sharing your feedback! We’re glad to hear that the ability to manage all your reviews in one place has been helpful. We’re sorry to hear about the issue with connecting your social media accounts, especially Facebook. We’ll definitely look into that to improve the experience. If you encounter any more issues or need assistance, feel free to reach out, and we’ll be happy to help! EP Edward P. Mortgage Consultant Real Estate Used the software for: 1-2 years ### "Experience Review " January 30, 2025 5.0 Overall great experience, navigating the platform is easy Pros Easy to use platform, easy to share with clients Cons None at the moment. Overall the platform is easy. Review Source Response from Experience.com February 12, 2025 Thank you for the positive review! We’re thrilled to hear that you find the platform easy to use and share with clients. It’s great to know that your overall experience has been smooth. If there’s anything we can do to make it even better, feel free to let us know! MR Matt R. Loan Officer Financial Services Used the software for: 1-2 years ### "experience.com is for the pros!" December 10, 2024 5.0 really enjoy it and wouldn't want to be without it Pros love the notifications when reviews are received and customer feedback is that it's quick and easy for clients to leave reviews Cons automated AI responses need to be turned off and only used if requested Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We're glad to hear that the notifications and ease for clients to leave reviews have been helpful. We also appreciate your feedback on the automated AI responses and will certainly take that into consideration. It’s great to know you’re enjoying the platform and find it indispensable. If you ever have any more suggestions or need assistance, don’t hesitate to reach out! PP Patrick P. LOAN OFFICER Real Estate Used the software for: 1-2 years ### "Great product" December 10, 2024 5.0 Its been a very pleasant experience using this website. Pros User interface and how easy it is to use the website Cons there isn't anything about experience.com that I don't like Review Source Response from Experience.com February 12, 2025 Thank you for the wonderful review! We're so glad to hear that you've had a pleasant experience with the website and that the user interface has been easy for you to use. If there’s anything you’d like to see in the future or need help with, feel free to reach out. We’re always here to support you! RS Rich S. Mortgage loan officer Real Estate Used the software for: 6-12 months ### "very happy" March 9, 2025 5.0 it's been great! i hadn't been consistent with getting reviews and this is a big help. Pros streamlines the reviews for my clients - makes my life easier Cons i don't need the AI gen auto reply to the review. I can write it myself Review Source Response from Experience.com March 20, 2025 Thanks for your review—we’re so glad you’re happy with us! It’s awesome to hear the platform streamlines reviews for your clients and makes your life easier. That’s exactly what we’re aiming for! We get that you’d rather write your own replies instead of using the AI-generated auto-replies—thanks for letting us know. We designed that feature to save time, but we totally respect your preference for a personal touch. It’s great you’re finding it a big help for staying consistent with reviews. If there’s more we can do, just reach out to support. Thanks again! Best, NH Nate H. Loan Officer Real Estate Used the software for: 6-12 months ### "Experience the full experience" December 13, 2024 5.0 It is a great platform to host reviews from different sites Pros The ease of connecting platforms and hosting reviews Cons Nothing really. I use experience diligently and love how easy it is Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We're so happy to hear that you love the ease of connecting platforms and hosting reviews. It’s great to know that you’re finding the platform easy to use and valuable for managing your reviews. If you ever have any suggestions or need assistance, feel free to reach out! We’re here to support you. rC robert C. producer Insurance Used the software for: Less than 6 months ### "review of experience" March 12, 2025 5.0 its been okay so far a lot to learn to make this work for me. Pros being able to see all my reviews at one time. Cons I am confused by what your company is doing for me. Review Source Response from Experience.com March 20, 2025 Thanks for taking the time to share your review—we really appreciate it! We’re thrilled you enjoy seeing all your reviews in one place. That centralized view is a big win for us, and it’s great to know it’s working well for you! We’re sorry to hear you’re a bit confused about what we’re doing for you, and we’d love to clear that up. At Experience.com, our goal is to help boost your online presence and make client engagement easier. We do this by automating review requests, syncing feedback across platforms like social media or your website, and providing tools to manage and showcase your reputation—all to help you stand out and connect with more customers. We totally get that it can feel like a lot to learn at first, especially with so many features to explore. Our support team is here to guide you through it, whether it’s understanding the tools or tailoring them to fit your needs—just reach out anytime. Thanks again for your feedback; it helps us improve! JB Jim B. Owner Real Estate Used the software for: Less than 6 months ### "Quality Experience " December 5, 2024 5.0 Great i would recommend to other professionals who lead in their communities Pros Ease of use and customer service I appreciate the support Cons a little clunky linking google business it took 4 days to sync Review Source TW Tracy W. Branch Manager Financial Services Used the software for: 1-2 years ### "Current user" January 11, 2024 5.0 100% great! Until today I did not know all of the other features so I am excited to do more exploring on the power of experience.com. Pros I like how you can engage in the review process and share the reviews with your future clients and referral partners. Cons It is kind of a set it and forget it process and I would like to be reminded more of the need to go in once in awhile and re-engage with those that did not do a review. Review Source Response from Experience.com January 31, 2024 Thank you for sharing your feedback with us! We're glad to hear that you find value in engaging with the review process and leveraging reviews to connect with future clients and referral partners. Regarding your concern about the process feeling a bit "set it and forget it," we appreciate your input. We're continuously working to enhance our platform, and your feedback helps us improve. We'll take your suggestion into account and explore ways to remind users to revisit and re-engage with their reviews periodically. We're thrilled to hear that you're excited to explore more of what Experience.com has to offer! Our platform is designed to provide a range of powerful features, and we're confident you'll discover even more benefits as you continue to explore. If you have any questions or need assistance with any aspect of our platform, please don't hesitate to reach out. We're here to help! Similar Products Featured