--- title: "Experience.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Experience.com the right Reputation Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178112/SocialSurvey/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Experience.com 4.7 (96) [View alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Experience.com Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews NA Nikki A Loan Originator AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement.“ March 12, 2025 ST Sheryl T Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like.“ April 17, 2025 JN Jeff N Loan OfficerReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “It makes it easy to get reviews and follow up on them, comment on them and get them posted everywhere I want them posted.“ December 6, 2024 MR Matt R Loan OfficerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “automated AI responses need to be turned off and only used if requested“ December 10, 2024 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like that there is a single source, comprehensive cross-section of Client Reviews.“ March 12, 2025 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens.“ March 12, 2025 MJ Maverick J Mortgage Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The integration with Google business listing is top notch as well.“ December 5, 2024 MP Michael P Sales ManagerBanking, 51 - 200 employeesUsed the software for: 1-2 years. “As an older person, my knowledge of the internet/computers is limited when compared to the younger generations. “ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 96 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Collin D. Real Estate Agent ### "User-Friendly, In-Depth AI Integration with Great Support from Summer" November 11, 2026 5.0 It is assisting in conformity across multiple platforms and providing great insight into what steps I can take to increase consumer confidence through my online presence. Pros This has been a great system that is both user friendly and in depth, and most of all, it works. The support provided by Summer has been great to work with in assisting in implementation into my worflow and integrating into my existing online presence. It is the best AI integration tool out there. Cons There is really not much I have found as a negative thus far. Review Source Maureen K. Realtor ### "Personal Support and Guidance" November 10, 2026 4.0 My search ranking has improved, which is very important for my business in Real Estate. Pros What I like best about experience.com is the personal support and guidance by my representative Summer. I'm confident this will help my business. Cons There were a few technical glitches, but my rep was quick to respond. Review Source Chrissy B. Real Estate Broker Associate ### "Makes Website Optimization Fun and Effortless" November 6, 2026 5.0 Experience.com helps me streamline different platforms and make sure my content stays the same. Pros Experience.com has been amazing for helping me streamline different platforms and keep my content consistent. I find it easier to navigate ways to improve online efficiencies, and the “play the game” feature makes information that’s hard to figure out on my own fun. I use it to upgrade my website and help users find me more efficiently. I also like that it reposts reviews collected on another platform. Setup was very easy and fast. Cons nothing Review Source Mortgage Broker/Loan Officer Used the software for: Less than 1 year 5.0 November 11, 2026 AI summary based on a full review The software effectively boosts visibility in the AI industry, leading to increased business opportunities. However, users may find the navigation somewhat challenging during the initial stages. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 10, 2026 AI summary based on a full review Experience.com is beneficial for featuring client testimonials and enhancing website analytics, contributing to improved rankings. A limitation noted is the difficulty in writing posts and articles directly on the platform. Log in to unlock the full review, detailed ratings, and pros & cons Real Estate Agent 2.5 November 9, 2026 AI summary based on a full review This tool provides multiple syndication options that streamline distribution efforts. Unfortunately, some listings do not show up on the platform, which can be a limitation. Log in to unlock the full review, detailed ratings, and pros & cons Senior Mortgage Loan Officer 5.0 November 5, 2026 AI summary based on a full review This platform excels in helping professionals build their online reputation by showcasing genuine client feedback and customer satisfaction. Yet, there are areas for improvement, particularly in navigation and integration with other tools. Log in to unlock the full review, detailed ratings, and pros & cons VP of Community Involvement Used the software for: 1-3 years ### "Process flow" March 25, 2025 5.0 I have been using for several years and it motivates you to do a great job with your clients. Pros I find it is a Great platform. Customers need to review to express their feelings of their experience. Cons More automation for my customers to review Review Source Response from Experience.com April 16, 2025 Thank you for sharing your feedback! We’re so glad to hear that you find the platform great and that it’s motivating you to provide an excellent experience for your clients. We also appreciate your suggestion about more automation for customer reviews — that’s a great idea, and we’ll pass it along to our product team for future improvements. Thanks for being with us for several years, and we look forward to continuing to support you! Loan Originator Assistant Used the software for: 1-3 years ### "A Game-Changer for Us: Experience.com Simplified Our Customer Feedback!" March 13, 2025 5.0 Experience.com has been invaluable to my business, automating review requests and syncing them across social media platforms. The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement. Pros User Friendly and have everything I need. Cons Better social media posts whenever we get new good surveys. like visually more appealing Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Experience.com we got to get quotes from SurveyMonkey and trust pilot Review Source Response from Experience.com March 20, 2025 Thanks for the amazing review! We’re so glad Experience.com feels user-friendly and meets your needs with automated review requests, AI responses, and social media syncing—saving time and boosting engagement is what we aim for! We love your idea about making social media posts for new surveys more visually appealing. I’ll pass that to our team to explore. If you’ve got more suggestions, our support team’s here for you. Thanks again! George A. CEO Used the software for: Less than 1 year ### "My experience with Experience" July 7, 2025 2.0 I am not satisfied with my overall experience with the product, especially when compared to an elite subscription. It requires using multiple social media platforms to accurately gauge your presence. Instead, the focus should be on measuring the quality of that presence rather than the quantity. Additionally, the lack of support after purchasing the product is frustrating. Overall, I feel it was a wasteful investment. Pros The capability to effectively evaluate and enhance my business's online presence. Cons Reliance on manual oversight rather than leveraging automation limits efficiency and progress. It's essential to embrace solutions that can streamline this process, enabling us to focus on higher-value tasks instead of constantly managing them. Review Source Loan Originating Partner Used the software for: Less than 1 year ### "Experience will show your "Experience"" April 28, 2025 4.0 It's been a great tool to gather opinions/feedback on my business. Pros Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me. Cons I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. Review Source Response from Experience.com April 29, 2025 Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team Branch Manager and Producing Loan Officer Used the software for: 3-5 years ### "Great with a Hiccup" March 19, 2025 5.0 It's been really good. I wish I had it earlier in my career. Pros I love the ease of getting high marks on my reviews and that they get cross posted without me having to think about it. Cons I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard. It's been frustrating. It would be great if the email came over telling me who requested it or that it would be highlighted on my dashboard. Review Source Response from Experience.com April 16, 2025 Thank you for your great feedback! We’re so glad to hear that you love the ease of receiving high marks on your reviews and the cross-posting feature. We completely understand your frustration with the realtor review requests, and we appreciate you bringing it up. We’ll share your suggestion about adding more clarity on the dashboard and email notifications with our product team to improve the experience. Thanks again for being part of the Experience.com community, and we’re happy to support you moving forward! Vice President Residential Lending Used the software for: 3-5 years ### "Experience.com - A Strong Platform with a Key Flaw" March 13, 2025 5.0 Simple, easy to use. I like the integration with other platforms like my website. Pros I like that there is a single source, comprehensive cross-section of Client Reviews. Cons I do not like how a single poor review can tank your whole score profile. One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens. Review Source Response from Experience.com March 20, 2025 Thanks for your feedback! We’re happy you enjoy the single source for client reviews and the platform’s simplicity and integrations. We get your concern about a 4-star review impacting your score too heavily despite hundreds of 5-stars, and we’re sorry it feels off. Our scoring system aims to balance recency, volume, and consistency to reflect a fair picture, but we’re always tweaking it to avoid over-weighting outliers like that. I’ll flag this for our team to review further. If you’d like, support can dive into your profile with you. Thanks again! Best, kM kris M. Branch Manager Used the software for: 3-5 years ### "Great platform! Ive been a user for 5+ years" March 24, 2025 5.0 Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use! Pros Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc. Cons Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure! Review Source Response from Experience.com April 16, 2025 Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying the platform for over 5 years and that it’s helping you consolidate all your reviews in one place. We also appreciate your suggestion about sending text notifications along with emails for review requests — that’s a great idea, and we’ll be sure to share it with our product team. Thanks again for being a loyal user, and we’re excited to continue supporting you in managing your reviews and building your reputation! Loan Officer Used the software for: 3-5 years ### "great review" March 13, 2025 5.0 very satistfied, a great way of referencing myself to prospective client since the review tells about me and my work ethics Pros Very quick in sending the review link to my clients and realtors. a great way of introducing myself to my prospective clients Cons I hope that it collaborate with other app like google and linkeln etc. Review Source Response from Experience.com March 20, 2025 Thanks so much for your awesome review—we really appreciate it! We’re thrilled to hear how quick and easy it is for you to send review links to clients and realtors, and that it’s been a great way to introduce yourself to prospective clients. That’s exactly the kind of connection we want to help you build! We love your feedback about collaborating with apps like Google and LinkedIn—it’s a fantastic idea! We’re always exploring ways to enhance integrations, and I’ll pass your suggestion along to our team to consider for future updates. In the meantime, we’re so glad you’re satisfied and that the reviews are showcasing your work ethic to prospective clients. If there’s anything else we can do to support you, just let us know! Sr. Mortgage Loan Officer Used the software for: 3-5 years ### "A must tool to have to put your best foot forward!" March 11, 2025 5.0 Very satisfying experience so far and I have been using this tool for over several years now! Pros This is such a valuable tool to any professional that provides a service to the public and want feedback. Cons I honestly don't have a negative thing to say about the tool. Review Source Branch Manager, Producing Used the software for: 3-5 years ### "The Experience way is great!" January 31, 2025 5.0 I do not regret using Experience.com. It has been Excellent! Painless! Pros Experience.com has allowed me to get feedback from our customers effortlessly. It posts their comments to social media without having our staff taking any extra steps. Cons None! I have not had any issues with Experience.com. Review Source Senior Loan Officer Used the software for: 1-3 years ### "Best review site available" February 13, 2025 5.0 Experience is the best place to keep track of your online presence. Pros I love how it brings all of my online reviews to one location. The review request process is seamless Cons In the broker world, automation is not an option. Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) Integration with my loan software was imperative Review Source Senior Loan Officer Used the software for: Less than 1 year ### "Great resource if you actually take the time to use it. " December 19, 2024 5.0 Good when I get on but easy to forget about and never follow up with. Pros Great birdseye view of online business. Easy to get in and improve your business online optimization in a few easy to digest steps. Cons Wants me to add things I don't have and don't seem to see everything marked as completed even after completing it. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Changed employers and go with what the company pays for. Review Source Response from Experience.com February 12, 2025 Thank you for your thoughtful review! We’re glad to hear that the platform gives you a great bird's-eye view of your online business and helps with optimization in easy steps. We understand your frustration with the completion markers and will look into improving that experience. It's also great to hear that you're finding value in the platform, even if it's easy to forget about at times. If you ever need a reminder or help getting back on track, feel free to reach out! We're here to make it as smooth as possible. Branch Manager Used the software for: 1-3 years ### "I want more" March 24, 2025 5.0 Pretty good! It's one of the better/honest tools for people in my industry and i imagine in others as well, Pros The honest review from a customer. I just want more people to fill it out! Cons The customer can't figure out how to get to it sometimes to fill it out. Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We’re glad to hear that you value the honesty of the reviews and see the platform as a useful tool for your industry. We understand that sometimes it can be tricky for customers to navigate to the review form. We’ll be sure to look into ways to make the process even easier for your clients to complete. Thanks again for sharing your experience — we’re excited to keep supporting you! Branch Manager Used the software for: 1-3 years ### "Great Product" February 7, 2025 5.0 Pros I like how all reviews from all platforms lump into one setting for prospective clients to see. It's nice to have one clean platform for clients and being able to see how you stack up as an LO in your given area. Cons We do not "own" the reviews. My Google reviews, Facebook reviews, Zillow reviews, etc are all mine without me paying for anything. If I cancel Experience.com, I lose those reviews. Review Source Response from Experience.com February 12, 2025 ChatGPT said: Thank you for your review! We're glad you appreciate the convenience of having all your reviews in one place, making it easier for prospective clients to see your performance. We understand your concern about owning the reviews, and we’re continuously looking for ways to improve the experience for users like you. Your feedback is invaluable, and we’ll make sure it’s shared with our team as we work on making our platform even better. If there’s anything else you'd like to share or discuss, we’re all ears! Branch Manager Used the software for: 3-5 years ### "Experience Review " March 10, 2025 5.0 Extremely good, it has helped my SEO and google reviews. Pros The automation of the the requests to my clients. Cons I don't have any that I can think of. none Review Source Response from Experience.com March 24, 2025 Thanks for your review—we’re glad you love the automation of client requests! It’s great to hear it’s been extremely good for your SEO and Google reviews too. No cons is fantastic news, and we’re here to keep that positive experience going. Reach out to our support if you ever need anything—appreciate your feedback! Realtor Used the software for: Less than 1 year ### "Cancel my subscription!!!" March 12, 2025 2.0 Not great. As I said above cancel my damn subscription when I nicely ask you to. I’ve seen no monetary benefits from paying you a large monthly fee. Pros Good layout and interface. Nice that it puts everything together and tells you what to fix. Cons I can’t cancel my damn subscription. Nobody told me it was a year long subscription. I was told when signing up I could cancel anytime. It’s misleading and stupid. I haven’t gained a single lead or more traffic since paying for your service. Review Source Area Sales Manager Used the software for: 3-5 years ### "mixed feelings" February 10, 2025 3.0 It's good and bad. I enjoy the fact that most my reviews are good and it's good for marketing, but I don't like the unfair bad reviews when they happen. Especially when I am not allowed to respond to them. Pros Mostly good for marketing. It helps show that I am a leader in my area. Cons When I get a bad review, it does not allow for me to respond. Review Source Response from Experience.com February 12, 2025 Thank you for your honest feedback! We’re glad to hear that Experience.com is helping you showcase your leadership and strengthen your marketing efforts. We understand how important it is to address all reviews, and we’re constantly working to improve our platform. Your concerns are valuable, and we’d love to explore solutions to ensure you have the best experience possible. Please reach out to our support team—we’re here to help! Mortgage Loan Officer Used the software for: Less than 1 year ### "Experience - ya, that's what's up" March 11, 2025 5.0 fantastic experience - always insightful and useful Pros thus far, it's the one-stop shop for storing my reviews. Cons not being able to carry these to other platforms Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.