# Fountain Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fountain the right Applicant Tracking solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178067/fountain/reviews --- Fountain 4.6 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fountain Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews BG Bob G Safety DirectorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Easy click visuals help as the hiring process advances for the candidates interview.“ February 16, 2026 JD Jeane D Front line Operations SpecialistOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Fountain needs to improve when it comes to their integration, there is so much error going on and we need to reload the page every time since some things are not working.“ May 6, 2022 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua M. Data Warehouse Engineer Internet Used the software for: Less than 6 months ### "Fountain for onboarding" August 16, 2018 5.0 Product team has been very open to our concerns and tries to implement changes as we suggest them to them. Pros Good API and ability to programmatically retrieve data and interact with applicants in a workflow. Being able to schedule data exports. Cons Special characters in column names when exporting data. Review Source WS William S. Director of Good Guy Experience Package/Freight Delivery Used the software for: 2+ years ### "Best Gig-Economy ATS Out there!" March 3, 2021 5.0 We utilize Fountain to recruit, onboard, and retain all of our PICKUP Good Guys across 69+ different markets. Pros The product is very easy to use and Fountain is always looking to upgrade and improve their platform. Candidates tend to love it! Cons The customizability of the platform for design and branding is pretty limited. They could improve in this area. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Review Source Marcus T. Market Launcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Fountain Review" February 11, 2020 3.0 It has been a good experience with a few hiccups along the way. Pros It is a good central location to keep all of your employee training and interviewing in one location so that you don't have to look all over. Cons The interface can be really messy/ugly and sometimes difficult to sync with google calendars and other softwares used during hiring process. Review Source DC Dave C. Front Line Operations Agent Human Resources Used the software for: 2+ years ### "Fountain Review" February 2, 2022 5.0 So far so good. Just experiencing some latency sometimes but it doesn't matter that much. Pros It is very easy to use. Real time process. Cons I think it is better if we could just delete rejected applications. For example, duplicate applications. Also, about fraudulent applications, there should be a list of fraudulent applicants. So that when they submit another application, it will notify the system that the application is a suspected fraud so the agent will have an option to reject it. Review Source JD Jeane D. Front line Operations Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Fountain tool review" May 6, 2022 4.0 Fountain is beneficial since most of the things we checked and reviewed with regards to the business relies on this software. Pros The most impactful feature is the new feature where the driver's information's are presented, it's very accessible, no need to navigate other things, all the information's are already made available. Cons Fountain needs to improve when it comes to their integration, there is so much error going on and we need to reload the page every time since some things are not working. Review Source VR Verified Reviewer Operations Internet Used the software for: 1-2 years ### "Super Easy OB Process" August 23, 2018 5.0 Pros On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well. Cons If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker. Review Source KB Kaitlin B. Digital Acquisition Manager Food & Beverages Used the software for: 2+ years ### "Easy To Use ATS" February 14, 2023 4.0 Pros Fountain is easy to use/learn which makes implemetation fairly simple. I like the range of features available that allow you to customize the ATS to your needs. Cons There are bugs/glitches occasionally, which is annoying. Review Source CH Cynthia H. On Boarding Coordinator Consumer Services Used the software for: 2+ years ### "Caters to you!" February 1, 2019 5.0 The new and updated version of Fountain is wonderful. My company has been able to provide different services at the same time. The flexibility and communication has been great and they are able to provide the service and support in a timely manner. Pros What I like most about this software is that you are able to cater it to what your business needs. I know in my line of work things and processes are constantly changing, so having the flexibility and fast responses is great to make the necessary changes in a timely manner. Cons It's hard to pinpoint one thing as this is a great software. But there are rare times they have an outage and it is down for a tiny bit of time. But they are very transparent when that happens. Review Source VR Verified Reviewer Fleet Manager Human Resources Used the software for: 1-2 years ### "Saving time! " August 16, 2018 5.0 Pros I like most the possibility to label each applicant, and manage him at the best for the future needs Cons I would like to manage on my own the possibility to add or modify sections Review Source VR Verified Reviewer Dispatch Associate Food & Beverages Used the software for: 6-12 months ### "Great product-some glitches" February 11, 2019 4.0 Overall, I have had a pretty good experience with Fountain. I think that it's a great platform and mediator between the candidate and interviewer. Pros \- Fairly easy to use - Can link google calendar with the interviews - Can customize the automatic messages Cons \- Some glitches would cancel interviews & reschedule Review Source NR Nico R. Co-founder Retail Used the software for: 1-2 years ### "Amazing Product!" August 8, 2018 5.0 Our company is saving time, money and we are typically first to contact the applicants which gives us a leg up over our competition! Pros It makes our delivery driver hiring a breeze! Before we used Fountain it took us almost 4 weeks to get a driver hired and with fountain it now takes us 5 days! The SMS and email automation saves my team a ton of time! Cons Sometimes it can be a bit much to navigate around all the feature options, but still worth the effort! Review Source LL Laura L. Project Manager Veterinary Used the software for: 1-2 years ### "A great intuitive tool !" August 24, 2018 5.0 Pros It is easy to use and is visually laid out so items are easy to find and use. Cons Reporting could be more robust - more canned reports on agent performance would be invlauable. Review Source GL Geofrey L. Operations Representative Food & Beverages Used the software for: 6-12 months ### "Fantastic platform" August 18, 2018 5.0 Pros Easy of use. Makes working remotely easier and makes you feel more independent Cons None. Its really hard to faulty this software! Review Source BG Bob G. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fountain helps display the hiring process" February 16, 2026 4.0 I find it to be a useful hiring onboarding tool. Set up may take some additional support help, but overall daily use is simple. Incorporate/ upload your policies and procedures into Fountain to be signed for during orientation. Watch the tabs change colors when employees complete and move to the next stage in the process you have set up. Pros Fountain is fairly easy to work with. It has several tabs which can be set and labeled in any order wished. Easy click visuals help as the hiring process advances for the candidates interview. Cons I noticed customer service has kind of moved to an email/ online communication preference. Phone calls to instant real people are always preferred. Review Source Response from OnboardIQ February 20, 2026 Thank you for taking the time to share your experience and for being a Fountain customer for over two years. It’s great to hear that Fountain is helping your team run a clearer, more structured hiring process — from onboarding documentation to tracking candidate progress at every stage. Our goal is to make frontline hiring simple and easy to manage day to day, while helping you move new applicants through the process as quickly as possible. We also appreciate your candid feedback about customer support. Your preference for phone access to a live person is completely understandable. While we’ve expanded our digital support channels, feedback like yours helps us continue improving how we serve our customers. Thanks again for your thoughtful review and for your continued partnership. Holly W. Director of Creative Operations Consumer Services Used the software for: 2+ years ### "Glamsquad and Fountain" August 29, 2018 5.0 We have used Fountain for 3+ years and have been thrilled with the improvements made over time. The Fountain team seems to truly value the feedback of their clients, and our CSR has been a great partner in ensuring we are taking full advantage of what Fountain can offer in order to meet our unique needs and business objectives. Pros Fountain made scaling and managing our applicant funnels possible. Various integrations with 3rd party systems such as document signing, BGC and LMS platforms have been invaluable to manage paperwork and monitor applicant progress through the onboarding process. Cons Limited tools/features that allow users to manage multiple funnels simultaneously, ie text/chat feature or opening view. I would also like to see posthire features improve to keep Fountain as an active tool beyond onboarding. Review Source VR Verified Reviewer Recruiting Coordinator & Sourcer - Operations Consumer Services Used the software for: 6-12 months ### "New of its kind, but far from perfect" March 24, 2019 4.0 We've been able to scale our company using Fountain faster in 3 months than we had previously for a year. It is a very unique ATS that provides very large benefits for automated hiring. Quite easy to use on both the front and backends of the system. However, its two biggest flaws are in its inability to integrate with any other system (unless your company has an engineering / development team dedicated to HR) and the inability to universally roll out changes to all workflows. Overrall - it is very cutting edge and has provided incomprehensible value to our organization, but there are minor things that the developers should consider in a V.2 of this product. Pros leverages text messages to speed up the hiring process tremendously, cool branding features, great modern UI for both desktop and mobile users, plenty of features, original analytics page provides valuable data about the health of the funnels Cons no shortage of bugs and glitches, doesn't integrate with most major HRIS or softwares, inability to clone offer letters with Hellosign, can only clone existing workflows when opening a new requisition, rolling out universal changes is burdensome as they need to be changed by the opening. Review Source VR Verified Reviewer Project Manager Consumer Services Used the software for: 2+ years ### "Constantly evolving to meet the needs of our fast-growing business. " August 15, 2018 5.0 Pros We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests. Cons Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs. Review Source VR Verified Reviewer Community Manager - Southwest, US Internet Used the software for: 6-12 months ### "Great product with multiple uses " February 12, 2019 5.0 It can take a while to process applicants, it might be because there is less interaction since a lot of it is automated, but either way, it makes life a lot more simple. There are many more pros than cons. I'm recommending Fountain to a lot of business friends who can benefit from this. Pros I love the abililty to move applicants from stage to stage, and the automated text they receive when they are stuck on a stage for a longer period. I especially like the video answer feature. In a industry that represents upscale spa and wellness -presentation is important and helps weed out applicants who are less serious. Cons I believe pop up notifications for messages on Fountain would be useful - at least for laptop and desktop. Sometimes applicants are left on idle for too long when they message in, and I would like to be able to reach out to them sooner. Review Source Maria O. Finance Operations Analyst -Zesty | Caviar Internet Used the software for: 2+ years ### "One stop shop for onboarding! " August 17, 2018 5.0 It's been a great journey working with fountain and the team over the last few years. Overall they have helped us grow our fleet from a few people to hundreds and from one market to four. Pros Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business. Cons Would love if the chat platform integrated with slack. Review Source Amanda Josalene W. Fragrances Retail Used the software for: 1-2 years ### "Used Fountain for 2+ Years for my Business!" March 11, 2019 5.0 Overall, Fountain has fantastic features that make the hiring & on-boarding processes easier to deal with and this came with a great price point as well. For the amount of resources that Fountain provides for you, it is 100% well worth the price. Pros Fountain is easy to learn and navigate, and has a QUICK interface which is always impressive and a major pro to any software that is used for business purposes. You have flexibility within Fountain with how you organize and handle applicants, e.g. the ability to organize applicants into different hiring stages and being able to create an easier, hassle-free on-boarding process for new and potential employees. I have been very satisfied with Fountain and will continue to use their software for all of my hiring needs. Cons I don't have any cons; Fountain has worked great for my business & I. Review Source VR Verified Reviewer Principal Information Services Used the software for: 1-2 years ### "Very Solid, Hard to Beat in Price or Power" February 8, 2019 5.0 Pros Fountain has a fairly comparable feature set to rival ATS systems, but in my view, they've designed their product in a more intuitive and user-friendly way. ATS systems are rarely used and administrated by technologists, so it's of the utmost importance to make it simple and straightforward for those who don't have a technical background. I think Fountain noted the importance of this at the outset, and their product reflects this priority. I'm a fan, and I've heard no complaints from those who use it often. Cons I'm pretty satisfied, however, I can't think of any unique and distinctive features that only Fountain has. Mainly, they've taken the same set of predictable needs and accommodated them with the best user experience. Review Source VR Verified Reviewer Product Manager Consumer Services Used the software for: 2+ years ### "Good value ATS" February 6, 2019 5.0 Fountain helps us manage our hiring pipelines effectively Pros It's pretty easy to build and replicate hiring workflows + pipelines, which is helpful for fast-growing businesses Cons Wish there was more customization and features with their email tools Review Source MJB Marc Joseph B. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Fountain essential" February 23, 2022 5.0 It made a difference on our job. There are a lot of functions that are really a great help (messaging, organizing and etc) Pros user-friendly and easy to navigate. The recent update is really good since we can customize it based on our preference. Cons If we are to update the information: for example the name of the applicant, it does not reflect on the history. It'll be better if this changes can be seen. Review Source LS Lars S. Global rider supply manager Logistics and Supply Chain Used the software for: 2+ years ### "Fountain user for 3+ years." September 4, 2018 5.0 I've used Fountain within our company for processing ten thousands of applicants globally. The customer service has always been excellent and their ability to grow with the needs of their clients is worth mentioning. Pros The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements. Cons A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet. Review Source MP Maija P. Operations Associate Information Technology and Services Used the software for: 1-2 years ### "Useful for application review" February 3, 2020 4.0 Pros I use fountain to review applications for various positions within our company. I like that we can customize application questions and document upload fields in order to efficiently gather all necessary information in one place. Also, the integrated texting feature makes it easy to communicate with applicants regarding application status, or to schedule interviews. Fountain also allows for the inclusion of video response questions, so I can get a sense of the applicant before arranging for further interviews. Cons My one major complaint is that documents uploaded in fountain do not always transfer successfully into our internal system. Fairly regularly, I find that documents imported from fountain become unreadable or unable to be opened, meaning I have to go back to fountain, download the document to my hard drive and manually import. 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