# Rethink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rethink the right Mental Health solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177929/rethink/reviews --- Rethink 4.1 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rethink Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Our staff members also enjoy good relationship with our xkients because of the ease of mind the application brought to the team.“ February 12, 2026 AE Amanda E Director of Children's ServicesNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “There are a lot of excuses made about how busy the support and help desk people are which is a red flag.“ August 14, 2025 KK Kathryn K FounderMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I loved the resources it gave, the educational visuals and storage to file our own visuals.“ March 4, 2025 JH Janice H OwnerMedical Practice, Self-employedUsed the software for: More than 2 years. “I wouldn’t recommend it. If they were responsive to requests or questions outside of wanting to cancel maybe. But with the lack of disclosure and the no response even when it was something such as pricing out how to add billing I’d say no for the cost.“ March 14, 2025 SS Suzanne S Clinical Director FounderMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I really like and appreciate that the practice management and the clinical peace communicate with each other and it’s all on one platform.“ December 7, 2024 JH Janice H OwnerMedical Practice, Self-employedUsed the software for: More than 2 years. “I sent 5 requests for information and no one got back to me until I requested information on how to cancel.“ March 14, 2025 JG Jason G PresidentProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 6-12 months. “It definitely let us run completely paperless and with confidence when it comes to audits.“ April 3, 2024 SS Suzanne S Clinical Director FounderMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “At times we have had difficulty with losing our notes if they’re not saved properly by staff.“ December 7, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jason G. President Professional Training & Coaching Used the software for: 6-12 months ### "Rethink as a whole" April 3, 2024 5.0 Pros Rethink does provide a very comprehensive clinical oversight. It definitely let us run completely paperless and with confidence when it comes to audits. We can collect data in real time and clinical staff can review by the next day for real time decisions. Cons This is definitely not cheapest program, but from our perspective it’s definitely something that works for a small practice. Reason for choosing Rethink The ability to have EVV compliance within the system. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) The lack of data tracking built into the system Review Source BC Bethany C. clinical director Mental Health Care Used the software for: 1-2 years ### "ABA" December 16, 2020 5.0 Overall we like them. We feel it is a little pricey for what we actually use, and as a program that serves those most in need, we are paying for staff, not clients. Pros The individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic. I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes. Cons Scheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.) The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes. The type inboxes are too small to feel usable despite the fact you can write long instructions in them. I also don't like that the system requires us to know a lot about behavior before it is put in. This makes it difficult to track new behaviors. I would like to have the option of techs entering behaviors, and BCBA's making the functional determination. It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers. They stop when staff moves off the page to read something else. The indicators that the timers have gone off is not noticeable enough. They don't work when collecting a baseline at all. All of our interval programs are currently being tracked by hand. The app records zeros if someone logs in to look at a child's programming. The majority of our techs prefer to use their phone rather than a computer so this causes lots of false data. Reason for choosing Rethink The online training and videos, although staff members now report they don't utilize these features. We also liked the idea of a treatment library, but we find most of the recommended plans to be too simplistic for the service we provide. Switched from [PathFinder](https://www.capterra.com/p/154864/PathFinder/) Data was screwy. The system was extremely glitchy and was purchased by Central Reach. Review Source JT Julissa T. Director of Operations Mental Health Care Used the software for: 6-12 months ### "Beware of Rethink " January 7, 2025 1.0 At first it seems like they have great customer service but they don’t. My overall experience has been extremely frustrating. No one is able to help solve the issue. Meanwhile they keep pulling money out of my company account. Pros The platform was pretty easy to use. I have nothing else positive to say. Cons The customer service is awful. We switched platforms due to the horrible billing system (Kareo/Tebra) and have literally been charged for billing that we didn’t do for 5 months. Our single use contract expired and they’re still pulling money out of our account without permission. Had to put a fraud case with the bank. We haven’t billed anything in over 5 months yet we are being invoiced for supposed billings. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing Rethink I chose it because I was familiar with it Review Source AP Amy P. Director of Development Mental Health Care Used the software for: Less than 6 months ### "Rethink is a no brainer." April 16, 2024 5.0 Very positive. We had used other systems and multiple systems before. Now we only use Rethink. Pros The ability to customize our content and management of each setting. Cons We haven't found anything that we don't like. Switched from [CR Essentials](https://www.capterra.com/p/210165/Behaviorsoft/) The cost and the scheduling was not user friendly. Review Source DW Dresden W. Owner Hospital & Health Care Used the software for: 6-12 months ### "First World Requests" February 18, 2021 4.0 Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point. Pros I really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub. Cons I think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section. Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[Total Therapy](https://www.capterra.com/p/268376/Total-ABA/) Reason for choosing Rethink It was a one stop shop and the billing/payroll reports. Review Source DS Denise S. ABA Program Administrator Mental Health Care Used the software for: 2+ years ### "My point of view" August 13, 2020 5.0 It has been great, and i have recommended the software to other agencies. I love the support on rethink side. feels like we work as a team from the beginning and still almost 2 years in. Pros the software is user friendly, as time goes by new programs are implemented to keep up with the needs. I also like the fact that when there becomes an issue there is a team (support) that we can reach out to. Cons some of the programs needed do that time, on a business point of view, not always easy to wait. would be great to have more of a note section besides whats in the demographic area. If there is an issue with rethink such as speed or update of software that may be causing the system to be down a notification be on rethink when logging in, this way our field staff is aware at the same time. rethink currently has it for anything "new" , why not when its having issues Reason for choosing Rethink user friendly. Review Source Response from Rethink Behavioral Health August 31, 2020 Thank you for the valuable feedback! AS Alisha S. Executive Clinical Director/Founder Mental Health Care Used the software for: 1-2 years ### "Rethink for ABA Therapy" March 12, 2021 4.0 Overall, the experience with Rethink has been positive. Pros The software provides a one-stop solution for data collection, notes, and scheduling for appointments. Staff can use one software for their timesheet, and also access the resources available including the RBT training, and additional resources available. Cons Cons include the inability to easily access the client's progress. You have to select each program separately to view the graphs. The program also does not have a feature that systemically masters out targets and open new targets when mastered. Maintenance targets have to be checked or unchecked routinely, the program does not assign them systematically. Overall, if the program had a dashboard that easily viewed the client's progress including targets progressing and failing, graphs, and ability to systemically program the targets, it would be more functional. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[Total Therapy](https://www.capterra.com/p/268376/Total-ABA/) Reason for choosing Rethink We chose Rethink due to having everything in one platform including RBT training, videos, and materials. Review Source CC Chasidy C. Owner/Clinical Director Mental Health Care Used the software for: 6-12 months ### "Review" February 19, 2021 5.0 Pros ability to pull program data into reports and self-graphing, Cons I'd like to see some kind of program checklist that technicians can see prior to starting to collect data (a report that shows them what skills were practiced in the previous session). I'd also like to see some kind of report that technicians can read from supervisor updates. When I used to do paper data recording and session notes, the techs could read the supervisor notes, updates to programming, changes, etc before they began their session. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[CATALYST Abstract Management](https://www.capterra.com/p/151220/Omnipress-Abstract-Management/)[Theralytics](https://www.capterra.com/p/179836/Theralytics/) Reason for choosing Rethink I had used this PMS with another company, it was not only familiar, but the ease of use was a perk. It is not hard to train others on this system and the learning curve isn't steep. It seems to have most of the functionality that we need and have used many of the aspects of the system. Review Source Response from Rethink Behavioral Health March 8, 2021 Thank you for your feedback and review! SD Sarah D. Owner Mental Health Care Used the software for: 2+ years ### "Ease of use" March 6, 2021 5.0 Is been nothing but superior Pros The learning curve when using this software is small. The training and demonstration is straightforward and easy to navigate Cons Nothing at this time, I have only had positive experiences Alternatives considered [Total Therapy](https://www.capterra.com/p/268376/Total-ABA/)[CATALYST Abstract Management](https://www.capterra.com/p/151220/Omnipress-Abstract-Management/) Reason for choosing Rethink It had all the components I was looking for and seemed to be the best fit for a smaller practice. Review Source ZD Zoe D. Student Mental Health Care Used the software for: Less than 6 months ### "An app to “Rethink” Health" April 25, 2025 3.0 Despite the cost, it is a neat program that helps manage behavioural health clinics tremendously. Pros Rethink is a great tool and is relatively easy to manage. It saves so much time once everything is set up and makes scheduling and RBTs a breeze. Cons It takes a little bit of a learning curve to set up, but the app offers a lot of support in doing so. It also could offer a bit more customization in certain areas. Review Source EB Edmund B. COO Mental Health Care Used the software for: 2+ years ### "Rethink Rocks" February 18, 2021 4.0 We enjoy working with Rethink staff and the platform. We have explored similar offerings but none stack up to Rethink. Pros Its easy to use, provides good reporting information, and it provide a comprehensive suite of platforms that support our business. Cons I would like reporting to be more customizable. Ability to request reports that maybe only used by our organization. I would love the ability to customize the reports that are available. Reason for choosing Rethink Training and Resources available on Rethink is far superior to what you get elsewhere. Review Source AJ April J. Behavior Specialist Mental Health Care Used the software for: 1-2 years ### "Rethink BH! " February 18, 2021 5.0 I enjoy rethink and how it is easy to use. Pros I like the functionality of the Rethink software and how useful it is to the ABA world and my company specifically. Cons There are a few features within the app that could be better to help when doing live data and billing within the app. Also, the inability to maintain a specific goal order when creating funder reports within a clients program book. Switched from [CentralReach](https://www.capterra.com/p/140743/CentralReach/) N/A Review Source gF gabe F. BCBA Mental Health Care Used the software for: 1-2 years ### "Rethink review" March 15, 2021 4.0 overall my experience is 7/10. It is a user friendly software that if it doesn't freeze can work very well and has a of resources. Pros The program library allows you find other useful program to add for your client, the training videos are also very helpful for training parents, and is it very user friendly. Cons The program frequently freezes, sometimes from freezing a report end up not being saved and I have to write the report over again. Review Source TS Tiffany S. RBT therapist Medical Practice Used the software for: 1-2 years ### "Love rethink but here is an idea. " March 12, 2021 5.0 Pros It’s easy to use to write session notes, search up clients info and hand in hours. Cons My least favorite thing is being timing on the page, it doesn’t always save my work. I also think you should add a photo option, so that therapist can upload children work so supervisors, parents insurance can understand more of his or hers progress. Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Think about Rethink " October 16, 2023 5.0 Buena, es un buen software pues cumple lo que promete y así mismo es muy fácil de usar por lo que lo recomiendo bastante. Pros Me encanta que al momento de implementarlo es fácil de implementar por lo que no genera afectación alguna en la empresa y así mismo porque es muy intuitivo y fácil de manejar. Cons Podría ser mejor en cuanto a algunas funciones que tiene como recuperar los datos perdidos o también problemas de rendimiento como que se congela una que otra vez. Review Source jB jobe B. RBT Individual & Family Services Used the software for: 6-12 months ### "RBT" March 18, 2021 4.0 very useful and easy to learn how to use. Pros The access to teaching recourses and the scheduling convenience Cons glitches in the system when selecting session notes on the calander. Review Source SS Scott S. President Mental Health Care Used the software for: 6-12 months ### "ReThink" February 18, 2021 5.0 Time. Rethink makes business much faster, freeing up time for more focus on services. Pros The best feature of this software is how easy it is to use once it is set up. Cons The software needs to be adapted to include other diagnoses and treatment strategies other than just Autism. Reason for choosing Rethink Rethink is the most comprehensive, user-friendly software on the market. Review Source Response from Rethink Behavioral Health March 23, 2021 Thank you for your great feedback! AT Anna T. Behavior Analyst Mental Health Care Used the software for: 1-2 years ### "Review" February 18, 2021 5.0 Pros Scheduling is very convenient snd i like how the hours for the authorization are added up. Cons The app doesn’t do as much as I’d like. And the web version doesn’t work well on my phone. Review Source TP Taylor P. BCBA Mental Health Care Used the software for: Less than 6 months ### "Easy to use " February 18, 2021 5.0 Amazing Pros Rethink is easy to use and understand and support is always there when I need help Cons There sometimes is a lag from when I input data to when I can see graphs but that is limited Review Source SK SarahBeth K. Behavior technician Hospital & Health Care Used the software for: Less than 6 months ### "Good" February 18, 2021 4.0 Pros Fairly easy once the process is understood! Cons Complicated at first but then evened out Review Source Justin D. CEO Mental Health Care Used the software for: 1-2 years ### "DO NOT BOTHER" March 26, 2026 1.0 Here is a cautionary tale... Rethink has a decent fleshed out system to do what many of us need to. The program itself was not our issue. They engage in predatory contractual behavior. We had a 1 year contract which auto renewed on Dec 1. We initiated mutual discussions on October 17th regarding reducing our package and number of providers. There was never any follow-up on ReThink's end. We followed up multiple times and there would be a response to our follow ups but nothing further as we honed in on a mutually agreed direction. All correspondence was left ambiguous. We yet again reached out in December to check the status or what we needed to do and were told the contract auto-renewed and changes needed to be completed prior to December 1st. We were active in this processes and followed up prior to December first, they declined to engage in healthy business practices as we were willing to stay on at a more limited scope and would likely use them more broadly in the future. Instead the answer continued to be "it auto renewed, nothing we can do" and continuing to charge $2600/mo. We are now disputing their charges through legal routes. This is not some rant from an unhappy customer. We stuck to the contract, paid in full for the year, engaged in good faith discussions about restructuring prior to the auto renewal date, and were willing to stay on with the restructure. It is now clear their ambiguous correspondence and lack of any actual follow up then immediately leaning on this auto renew date was likely intentional so it would renew at the same high rate. This is predatory corporate behavior, and they just lost a customer they likely would have had at even higher rates for many years. Beware of this if you use them. Again, program itself was not the issue here. It is the predatory business practices. Pros some useful software features. Does what it needs to do in terms of basic data collection and charting. Cons Predatory business corporations. Auto renewal even when trying to adjust program needs and company needs prior to deadline. Awful customer service. Review Source AE Amanda E. Director of Children's Services Non-Profit Organization Management Used the software for: 6-12 months ### "Seems like a dream come true, it is a nightmare once you are locked in" August 14, 2025 1.0 Terrible. When you see all they can offer it seems like a dream come true. They bring in with fancy features and options but the bells and whistles do not work when the rubber hits the road. This will make very hard for you to deliver services. Pros They have an expansive array of things that they can provide. Onboarding was great. The security is so good we often could not log in which is both a pro and a con. Cons Customer service and response is terrible. As mentioned onboarding is great. They drop you after that though. The lack of response you get from them will impact your ability to serve people and they do not factor that in to response times. Our company has waited 3-5 days for responses. The responses often do not fix the issue. There are a lot of excuses made about how busy the support and help desk people are which is a red flag. Alternatives considered [Passage](https://www.capterra.com/p/246526/Passage/)[Motivity](https://www.capterra.com/p/231675/Motivity/)[Theralytics](https://www.capterra.com/p/179836/Theralytics/) Reason for choosing Rethink we thought the bells and whistles we were sold would be so great for our company but when the simple things impede quality treatment its not worth it. Review Source JG Jen G. Director Mental Health Care Used the software for: 2+ years ### "Software cannot grow with you" July 28, 2025 2.0 Overall, Rethink worked when we were a small ABA only organization. As we grew and started to provide different services and different service lines, it did not work. Even worse, when we went to leave Rethink, they stopped responding. The customer service is deplorable. Pros Rethink is not complicated to learn and create programmings for ABA clients. It is user friendly with programming and data review. Cons The customer service is non-existent. I constantly reach out and send follow ups to emails and do not get any resolution. Rethink could not work for our practice as we added different lines or service and we were led to believe it would. It caused incredible hardship for our practice. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/) Reason for choosing Rethink because at the time, rethink appeared to be better for smaller businesses that would be growing. Review Source KK Kathryn K. Founder Mental Health Care Used the software for: 1-2 years ### "Rethink Review" March 4, 2025 3.0 We used it for about a year and then decided to look elsewhere. Pros I loved the resources it gave, the educational visuals and storage to file our own visuals. It was also easy to navigate. Cons It lacked features needed for the ABA industry that are extremely important. An easy scheduling feature that was easy to use and visually displayed so that staff could easily recognize their sessions. Alternatives considered [CentralReach](https://www.capterra.com/p/140743/CentralReach/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Rethink Word of mouth reviews, and reviews researched online. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QB only does accounting and basic billing and doesn't have features needed to run an ABA company. We still use QB for our accounting and payroll to date. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Continuously improved application " February 12, 2026 5.0 Overall, i would say that Rethink is an app that is well automated and has an excellent understanding of its user base towards imoroving functionalities for its users. Pros The Rethink behavioiral health application has been a great app for the counselling team. We have great value for money as we have minimised operational hours significantly especially around data collection, schedulling and billing. Our staff members also enjoy good relationship with our xkients because of the ease of mind the application brought to the team. Cons The Rethink app does so much and even with the invention of rethinkBH+, we worry about less. For the cons, i would say we do not have followup from the team but i do not think this is necessary as the app is quite easy to use after deployment. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.