# Dentrix Ascend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dentrix Ascend the right Dental solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177828/Dentrix-Ascend/reviews --- Dentrix Ascend 4.1 (234) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Dentrix Ascend Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on.“ January 8, 2026 sf susan f OWNERMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “The xrays features did not work alot of the time.....variable and we could not get the intraoral camera to ever work or open I asked for my money back and ONE would not do it . “ February 18, 2026 AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I was drawn to it because it has charts and hyperlinks on the landing page.“ January 8, 2026 sf susan f OWNERMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “The system did not work for more than 2 days before glitches came up we spent hours on phone with their IT people I hired outside people to come in “ February 18, 2026 WG Wesley G CEOMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly.“ January 7, 2026 AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance.“ January 8, 2026 AB Amanda B Business ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It revolutionized our office flow and has saved us so much time and hassle.“ January 8, 2026 SK Sheila K Office ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. “ September 28, 2023 ## Showing most helpful reviews Showing 1-25 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krista I. C. Dental Hygienist Medical Practice Used the software for: 2+ years ### "Good software" April 1, 2020 5.0 Good to fair. I use it at offices when I temp Pros I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff. Cons I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times. Review Source SW Susan W. Director of Business Administration Hospital & Health Care Used the software for: 1-2 years ### "Five Stars for Ascend!" May 26, 2021 5.0 Better communication among staff and between the office and patients over all our office has become much more efficient! Pros How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle) Cons In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I studied Ascend for a long time. I watched and read everything I could online I just knew it was the right fit for our staff and office! Review Source JW Jesse W. Insurance Specialist Medical Practice Used the software for: 6-12 months ### "Gutless" April 28, 2017 2.0 Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch. Pros Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential. Cons Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures. Review Source JB James B. Practice Owning Dentist Hospital & Health Care Used the software for: 2+ years ### "Satisfied from the start" August 7, 2019 5.0 We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better. Pros Intuitive. It has eliminated wasted time and money on training. Cons While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Ascend It being cloud based eliminated half of the alternative products. Next, the stability and support of HSPS behind Ascend made it a safer and more forward looking product to back. We have not been disappointed. Review Source AG AMY G. patient coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly" May 17, 2021 4.0 Pros What I like most about this software is that it is easy to use. It's easy to go from a patient chart to their ledger and back to the schedule. It's also easy to log in from home to view the schedule or to add patient notes remotely. Although there are some features that our staff would like to see added in regards to billing and patient ledgers, overall the pros outweigh the cons with this software. Cons The inability to add additional insurance payments when patients' two insurance plans pay more than the amount billed. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) The previous practice was using Eaglesoft when our new \[SENSITIVE CONTENT HIDDEN\] purchased the practice. Dentrix was being used at his other locations and it was seen as as an opportunity to try the lastest version of Dentrix. Review Source EM Erica M. Registered Dental Hygienist Medical Practice Used the software for: 1-2 years ### "Amazing but could use some improvements " May 12, 2021 4.0 As long as the internet connection is strong, this system is amazing! Very user friendly and easy. Pros I love how easy this is to use! We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere! I also love the new clock-in/clock-out feature. Cons I don’t like how I cannot schedule a recare appointment without completing today’s appointment first. We have our system send texts to leave our office a review once the appointment is completed, so the doctors don’t like to complete them until the patient leaves. I need to schedule the 6 month appointment before they leave or they don’t get scheduled. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We added a second practice and needed a cloud based software. Review Source MB MIRZA B. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Value for Money" September 3, 2019 5.0 Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting. Pros The best thing i like in this software is there user friendly functionality which make it so different and valuable to all. Cons Sometimes it get froze so we need to refresh the browser to proceed. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Ascend The features in assend are more user friendly and we get new updates too often as per the customer needs. Review Source gM greg M. sr. director of strategy Executive Office Used the software for: 2+ years ### "Multi-site infrastructure" August 23, 2019 5.0 support, from both my customer success manager, \[SENSITIVE CONTENT HIDDEN\], as well as the tech support team have made the experience of converting to Ascend easy to manage Pros ability to report, review, and manage all offices without having to be on site. Cons there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing Dentrix Ascend the quality of the R&D and product management team with Ascend Review Source AM Amber M. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Easy to use software" August 7, 2019 4.0 My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see something change, we are able to get help from customer service quickly. I like that Dentrix accepts requests to make changes and prioritizes the requests by how many other companies are requesting the same change. Pros What I like most about Dentrix Ascend is that it is easy to use, web based so I can access the program anytime. They have a very good resource and support center to answer any questions I have. I utilize this for training new employees. Cons What I like least about Dentrix Ascend is that reports that I run are not consistant. I can run one report that gives me figures/numbers and run a different report for the same criteria and I can get different results. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) The company made the switch prior to me joining the team, I am not sure why they made the decision. Review Source Kristen P. Dentist/owner Hospital & Health Care Used the software for: 1-2 years ### "Going to be a great product but still in development beta" July 18, 2021 1.0 Not good and we left and switched to Dentrix Pros Cloud based and not a lot of clicking to get through software. Cons It just was not ready to handle to the hustle and bustle of the day to day of a busy practice. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Ascend Cloud based Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Upgrading Review Source Response from Henry Schein One August 16, 2021 Hi Kristen, thank you for sharing your experience; we are sorry to hear it was not a positive one. If you are willing to share with us additional details, we would love the opportunity to give you a better experience. Please email us at HS1SocialMedia@henryschein.com with additional details. DM Deborah M. Dentist Hospital & Health Care Used the software for: 2+ years ### "Don’t Sign Up For Their Plan-Crooks!! ZERO Customer Service" March 7, 2021 1.0 Horrible!!!! Zero Customer service when you ask them to stop over billing you and they owe you money. Help is nowhere to be had, avoid at all costs! Pros The software is good and I like the product. It’s everything else that goes with it. I made the mistake of doing automatic payments. They frequently double billed me!! Did they tell me? No, I figured it out. The worst part was trying to get refunded. It took months!!! First they issued a check to the wrong name (not mine) and then took 2 more months to issue another check. Please tell me why they couldn’t just reverse the charge???!!! When I lost my business and had to sell the charts, I told them I would pay two more months so the other doctor could transfer...they continued to bill me 2 more months beyond the agreed. They decided they only owed me a month...what did they do? Issue me ANOTHER check to the wrong name. I call to speak with someone...forget it!! Limited hours and zero customer service. I ask for a supervisor and they made me hold for 15 minutes, then hung up on me. I call back, she hangs up on me again. I call back again and they don’t pick up for 20 more minutes. This is after I tell the girl I only have so much time before work to talk as I work for someone else now and can’t call other times, this is the only time I have. They definitely don’t care at all when THEY owe YOU money! Please keep that in mind. I don’t care how good the product is, when they treat you like crap repeatedly it is not worth it. Avoid at all costs! Oh yeah, I was a \[SENSITIVE CONTENT HIDDEN\] customer for three decades...yep! AVOID😆 Cons That I find out now, they were charging me 370$ and you can get plans for 100$ cheaper. (I had a very small office by the way....atypically small) Basically everything I mentioned before. Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls. They gladly take your money automatically but never refund that way taking months by way of wrongly written checks -repeatedly they’ve done this to me. They don’t care and no matter how good the product is, it is not worth it!!!! AVOID!! Unless you like being robbed and abused🤷‍♀️ Reason for choosing Dentrix Ascend Sadly I thought it would be better than regular Dentrix. Don’t switch if you have the regular one. Review Source Response from Henry Schein One March 26, 2021 Dear Deborah, Thank you for taking time to provide your valuable feedback. We appreciate knowing that you like the Dentrix Ascend software and report that it is goodin spite of the billing and refund problems you described. Management leaders in our order processing team are examining your account to see how we can improve our processes, including consideration of your suggestions. We believe this is an uncommon occurrence, but if it happens in even one case, we want to know about it so we can make corrections. Thank you again for helping us get better. We wish you all the best in your continuing service to your patients. KD Katie D. Practice Manager Medical Practice Used the software for: 1-2 years ### "Better than some, but needs more work" November 16, 2018 3.0 I like that updates are somewhat frequent & it seems as though the developers really are pushing to make it a great system. However, it is apparent that the developers have not spent much time behind the scenes in a dental office. Some of the updates seem incomplete and/or rushed and we end up with more problems than solutions. I am still optimistic and hope that more updates and features are coming in the very near future! Pros It is nice to not have to worry about a server with a cloud based system. The imaging is impressive and easy to use. In time & with updates, Dentrix Ascend will be a great program. Cons Having to refresh Ascend multiple times throughout the day is stressful. Specifically, when there are changes in the schedule, a user may not see it for 30 minutes or longer because they have not refreshed the page. A cloud based system should always be current. Patient Forms are not something we can use because they can't be customized. Unfortunately, if you choose to use a form, it must go to every patient and you must use the developers content. I really wish the Patient Communications feature were better. I miss not having a way to automatically ask patients for reviews after appointments, it was our best marketing effort & now have no way of doing it. There is no way to send out an email campaign to several patients. An API is so important and it should be a top priority. Not being able to utilize 3rd party software or even customize what we are able to use in Ascend leaves us in an uncomfortable position. There are several aspects of various items missing or incomplete that are common sense in all other practice management software. Review Source JH Jerry H. Administrator Higher Education Used the software for: 6-12 months ### "Needs better customer support" July 28, 2023 4.0 Better customer support is greatly needed. Pros Being cloud based is nice. They backup your data and setup is simple. Cons When there are issues, it takes hours to get through to help desk for assistance. Seems like issues happen every 5-6 weeks lately. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Review Source JM Jodi M. Pediatric Dentist Hospital & Health Care Used the software for: 2+ years ### "Pedo" May 12, 2021 4.0 Pros Works well, cloud based is wonderful. So many "workarounds" suggested rather than ensuring a truly functional product. Cons All of the suggested "workarounds" instead of ensuring true functionality. VERY challenging and time consuming to create insurance fee schedules with copay percentages for each plan. Should have option for patients to automatically become inactive after "X" number of months have passed since last visit. Should not be able to appoint inactive patients without first changing them to active. Better notification of balances / credits / ideally on appointment card. The ability to delete any procedure (EVEN IF IT IS ON A PRE-D). The ability to add a D0230 to a treatment plan without first having to add D0220 then change as a line item to D0230. Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled. Review Source DP Dorca P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Keeping it real-" May 3, 2019 5.0 Our team just got onboard with the online booking feature and it seems to reaching those hard to reach recare patients, which is great. Pros As a first time dental software user, I am pleased with the interface and ease of navagating through Dentrix Ascend. I love that they are constantly updating and bringing new features to Ascend that are specific requests of most of their customer base. They go above and beyond hearing and addressing our needs as the consumer. Cons What areas of improvement I feel are needed, having the ability to change an insurance from primary to secondary and visa versa without using so many clicks and steps. Also having the ability to print detailed receipts for specific collections, more specifically for Flexible Spending and End of year tax statements. Otherwise, perfect system. Review Source MM Mary M. Office Manager Medical Practice Used the software for: 1-2 years ### "not very user friendly" August 11, 2022 3.0 Our office transitioned from Dentrix Core to Dentrix Ascend and it was a VERY difficult transition. The accounting aspect was VERY difficult to learn. Many of the Core features did not transfer over to the Ascend, so we were having to use 2 management softwares for more then 12 months. Pros Scheduling appointments was simple enough. Cons The accounting portion was terribly difficult to navigate. Not at ALL user friendly. Review Source EC Elizabeth C. Office Administrator Hospital & Health Care Used the software for: 1-2 years ### "Excellent move from server-based Dentrix" November 9, 2018 5.0 Before using Ascend, we were constantly having server and networking problems. There was no telling what morning we would come in and have a problem accessing our PMS. It happened so frequently that when we finally had our server crash, we jumped on the opportunity to upgrade to a cloud based program. Although using Ascend is a complete change from using Dentrix, we became familiar with the new program within a few weeks and have never looked back! It was the best choice we ever made! Pros I love that the software makes regular updates that I don't have to download and apply myself. The ease of having our program available on different devices like an iPad makes it extremely convenient. Ascend is highly user friendly, if you can use a webpage, you can use the program. I also love not ever having to worry about an access problem when I have an issue with the server! Cons There are some features not available. There aren't as many options to change settings for individual practices as there are in server based programs. It was difficult to get used to using only one module at a time; ie: I can't have the ledger open on one person and look the chart at the same time. Review Source NG Nikole G. Fianacial Coordinator Medical Practice Used the software for: 2+ years ### "A work in progress" April 2, 2020 4.0 The pros outweigh the cons for us! To have a cloud based software offers convenience like no other. We are hopeful that other practices will chime in and vote for more practial features that Dentrix Ascend will be able to add to the software and take them to a superior level! Pros Amazingly convenient! It's so nice to be able to work remotely since this software is cloud based. If there is a power outage or internet goes down at the office, we can continue on using cellular data. Cons The lack of features available that are extremely common for dental practices. For example, printing off routeslips 2-3 days out is not an option, only "next day" route slips are able to be printed. Also, unable to send a prior-authorization to a secondary insurnace. Review Source IC Ivy C. dentist Medical Practice Used the software for: 2+ years ### "Critical Part of Success" November 1, 2019 5.0 I purchased a satellite office from a retiring dentist. I am practicing 2 1/2 - 3 days a week by appointment only by myself (no staff). I can't imagine running the office without Dentrix Ascend. I worked as an associate for 16 years at a practice that used standard Dentrix. I keep telling my old boss to purchase Dentrix Ascend. They never uploaded the updates that came via disk, so they kept piling up. They did not want to pay for the IT guy to come to the office to update the system. Pros I love the automatic updates to features that pop up when I log in with full explanations available for me to choose when to watch. Cons I have no complaints about this software. Reason for choosing Dentrix Ascend ease of use Review Source dA dawood A. office manager Medical Practice Used the software for: 2+ years ### "highly recommended " August 7, 2019 5.0 i really love the software hope they can make the reporting a little easier to work with. Pros i used to use so many plug ins application to do run the business the i wanted, but now i just have Dentrix Ascend and that can take care of all those thing for me. the ability to have access for any where and from any device is a blessing. Cons i would like to see more about reporting. its not as great as it was in the original dentrix software. but you can do a lot more with this one. Reason for choosing Dentrix Ascend because i used to use Dentrix software and i knew it will be better than other brands Review Source RS Ron S. Dentist Medical Practice Used the software for: 2+ years ### "Mostly there " August 14, 2019 4.0 I love the portability, however, the interface with iPhone isn’t quite 100% and the chrome book interface stopped working altogether. The reports are too customizable and need to just have more basic reports to choose from rather than making us build the entire thing ourselves. Pros It is great that it is cloud based and easy to access and the updates happen often to improve use. Cons Because it’s cloud based, the response time can be slow. Especially the imaging. Also the reports are way too confusing Reason for choosing Dentrix Ascend It had the support behind Dentrix name Review Source JS Jazmine S. Account Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Product With Room to Grow" August 7, 2019 4.0 Ascend has been a great improvement to our office. It allows us to keep patient records, images, appointments, accounts, insurance tracking, etc. all in one place that is accessible even when we are not in office. We have remote employees and the ability for them to be able to work off-site while still having access to the information they need has been a huge help. Pros The software has a lot of capabilities and is very useful. The fact that it's cloud based is wonderful for convenience and accessibility when we're not in the office. Cons As with most newer programs, is a work in progress. It has it's limitations like any program but with that being said, they are always taking user input and continuously bringing out updates that cater the the needs of their user base and their customer service is particularly good. Review Source KM Karen M. Dental Hygienist/Hygiene Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Usee Friendly Software and Excellent Customer Service" May 25, 2021 5.0 Pros It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent. Cons The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made. Review Source AA Alexandria A. Dentist Hospital & Health Care Used the software for: 2+ years ### "Start Up Practice" May 24, 2021 5.0 Like the automated insurance verification and ease of claims submission Pros \-ease of use -ease of training -integration of imaging -continuous improvement Cons \-does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Dentrix Ascend Cloud based Review Source SL Susan L. Dentist owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Ascend review " October 26, 2018 5.0 We are an older, small practice that doesn’t take insurance- all fee for service. We file for the patient but don’t know if they get paid, so there is a lot of end of month phone calling to clean up overview screen. Also the text messages should be customizable and indicate when one is sent. Overall, I am pleased with the program and the support and don’t know why there are so many negative comments. I really like being able to access from home or my cell phone. Pros Cloud based. Good support. Good initial training. Great for a small fee-for-service practice that doesn’t need a bunch of bells and whistles. Cons 1\. The monthly fee. 2. Can’t run Xray program on Mac (maybe things have changed). 3. Have to click numerous times to get to patient notes. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.