# Dentrix Ascend Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dentrix Ascend Software - reviews, pricing plans, popular comparisons to other Dental products and more.

Source: https://www.capterra.com/p/177828/Dentrix-Ascend

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# 

 Dentrix Ascend Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 24, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Dentrix Ascend

## What is Dentrix Ascend?

Dentrix Ascend is a cloud-based dental practice management solution that integrates scheduling, billing, imaging, patient communication, and analytics into one platform. The scheduling tools automate bookings, send reminders, and verify insurance to reduce no-shows. Billing and payment features streamline claims processing and speed up reimbursements. AI-powered charting supports diagnostics and case acceptance. Real-time dashboards display key metrics such as production, collections, and team performance. Patient engagement tools include online booking, appointment reminders, and two-way messaging. The platform maintains enterprise-grade security and HIPAA compliance through SOC 2 compliance, encrypted backups, and role-based access controls. Dentrix Ascend supports multi-location setups and offers scalable packages. The system provides digital intake forms, automated insurance eligibility checks, and integrated imaging capabilities within the clinical charting interface.

## What is Dentrix Ascend used for?

[Dental](https://www.capterra.com/dental-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/)

Overall rating

Based on 234 user reviews

Reviews sentiment

Positive

82%

Neutral

10%

Negative

8%

Pros & cons

Multi-location and device access

Remote cloud-based accessibility

Complex and unreliable reporting

Starting price

Free trial  
not available

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## Dentrix Ascend alternatives

Highest Rated

[4.6 (2,818)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/)

Starting price

$319.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting price

$300.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/177828/Dentrix-Ascend/alternatives/)

## Pros and Cons

Multi-location and device access

92% positive reviews out of 26

Most reviewers describe access and location features as essential for managing multiple offices and remote teams.

Complex and unreliable reporting

75% negative reviews out of 28

Most users report reports are confusing, difficult to customize, and often produce inconsistent or inaccurate data.

Remote cloud-based accessibility

100% positive reviews out of 23

Most users report cloud access enables remote work, eliminates server maintenance, and streamlines multi-location management.

Convenient cloud software platform

95% positive reviews out of 22

Most reviewers find cloud-based software offers easy updates, reliable backups, and hassle-free remote login.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Management

3.9 (11)

45.45% of 11 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Claims Management

3.4 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Charting

4.2 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Patient Records Management

3.6 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Treatment Planning

3.4 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Create treatment plans that document interventions and outcomes to track patient progress

Confirmations/Reminders

3.8 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

Dentrix Ascend 58 features

Drawing and modeling designs within 2D flat dimensions

Representation of any object in 3D

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Create, manage, and send invoices or bills to customers

Schedule the calibration of instrumentation and maintenance requirements

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate

Manage contact details and communication with clients

Record and organize clinical notes and progress notes for each patient after interaction with a physician

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more.

Convert paper files into digital images

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Transmit prescriptions to pharmacies electronically

Intended for medical use such as diagnosis, treatment, and consultation

Evaluating and identifying the fundamental components in an image for extracting medical information.

Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes

Checking eligibility of patients for different insurance claims

Ability to chat online in real time

Manage billing and payments for a healthcare provider

Communicate using messages within the system

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Track and organize online shifts

Electronic orthodontic records of patients created and stored digitally

Allows medical providers to engage patients in a variety of ways to ensure their health.

Patients can register for appointments in advance online

Managing and tracking patient health, progress, communication, and treatment plans

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

A chart utilized by dental care professional to write and record oral and periodontal health or disease

Track and organize physician schedules and pertinent information

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Customizable notes that help healthcare professionals document and track patient progress

Reporting on how each user, task or process has advanced since its initiation

Ability to record, store, update, and retrieve information

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor sales and make necessary adjustment in order to increase demand and revenue

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

Provide integration with third-party telehealth applications

Create treatment plans that document interventions and outcomes to track patient progress

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

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We can help you find the software with the features you need.

Features

3.9 (234)

3.9

Based on 234 reviews

## Pricing

Value for money

4.0 (200)

### Starting price

Free trial  
not available

Value for money

4.0 (200)

4.0

Based on 200 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (210)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (210)

4.3

Based on 210 reviews

## User reviews

Overall rating

4.1

Based on 234 reviews

Filter by rating

5(106)

4(85)

3(24)

2(7)

1(12)

Mentioned topic

Sorted by most recent

SF

susan f.

OWNER

Medical Devices

### "Being F ed over by \[sensitive content hidden\] Dentrix ONE"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 18, 2026

Awful Would not admit any issues and would not refund my money The system did not work for more than 2 days before glitches came up we spent hours on phone with their IT people I hired outside people to come in Paid them said not your hardware its the software

Pros

nothing THe scheduling was difficult. We would all meet at 7am only to be told they were not reADY AND CONVERSION HAD NOT BEEN COMPLETED

Cons

We could not get all the info to convert into ONE. The xrays features did not work alot of the time.....variable and we could not get the intraoral camera to ever work or open I asked for my money back and ONE would not do it . They just waived th eearly termination fee of $5000 I am out $2999

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

FASTER AND EASIER BUT IT WAS NOT BUT IT FAILED NEVER WORKED CORRECTLY

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Amanda B.

Business Manager

Medical Practice

### "Dentrix Ascend Is The Future"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 8, 2026

I have found Dentrix Ascend to be a great teacher. What I mean by that is that instead of trying to make Ascend do things the way I was used to, I let it teach me new, better, and more productive ways to do things. It revolutionized our office flow and has saved us so much time and hassle. I really tried to learn all of the things Ascend can do and I was amazed at what I could customize so many things. A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on. I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. It will never be an outdated software.

Pros

Dentrix Ascend has a modern interface that is easy to use. I was drawn to it because it has charts and hyperlinks on the landing page. I didn't have to try and guess what a symbol was and where it would take me if I clicked on it. The graphs are easy to understand. Then I saw the Routing Panel. The Routing Panel is one of Ascend's best features. It allows us to be completely paperless, track where a patient is, post procedures, and won't let us check a patient out if we have forgotten something like collecting payment or scheduling recare.

Cons

Any time you change to a new software there is a learning curve. We switched to Dentrix Ascend in 2018 and the process of inputting patient insurance was a much bigger task than we realized. Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance. Now Ascend auto imports insurance tables so new users don't have to go through what we did.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

I felt that Dentrix was outdated visually and cumbersome to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RH

Rian H.

Dental office manager

Medical Practice

### "Fairbanks Dental Center Ascend review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 7, 2026

Overall, it is simple to use after some training. I don't ever want to switch practices software again.

Pros

The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease.

Cons

I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

we wanted a cloud based software we didn't have to back up on external drives

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Nicole H.

Regional Manager - CEO

Health, Wellness and Fitness

### "A is for Ascend! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 7, 2026

Overall our experience has been wonderful from the dedicated conversion team to help with imaging and forms. The integrated forms that put health alerts into your patient history are phenomenal. The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year).

Pros

Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention.

Cons

Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status.

Switched from

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)

Needed cloud based multi location abelites.

Alternatives considered

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reasons for choosing Dentrix Ascend

Robust reporting customizations were better than curve.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WG

Wesley G.

CEO

Medical Practice

### " IPE Mgt CEO"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 7, 2026

Dentrix Ascend has been a great addition to our practice, offering a modern, user-friendly platform with strong potential for continued improvement. What truly stands out is their pleasant and responsive support team. Whenever we have questions or run into challenges, they provide clear solutions in a timely manner, making it easy to keep our workflow moving without unnecessary delays. Their professionalism and positive attitude make every interaction smooth and reassuring. Ascend’s platform is already a solid foundation, and we’re excited to see it continue to grow and evolve alongside our organization’s needs. We highly recommend Dentrix Ascend to practices seeking dependable support.

Pros

Dentrix Ascend’s support team has been absolutely outstanding, consistently providing fast, knowledgeable, and friendly assistance whenever we need help. Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly. A special thank you to \[sensitive content hidden\], who truly goes above and beyond. She is patient, professional, and incredibly clear when explaining solutions, making even complex problems feel manageable. \[sensitive content hidden\]’s positive attitude and commitment to customer success reflect the very best of Dentrix Ascend support. We genuinely appreciate the excellent service and highly recommend their team to any practice.

Cons

Power Reporting in Dentrix Ascend feels unnecessarily clumsy and frustrating to use. The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. It makes simple analysis feel like a time-consuming project instead of a quick workflow step. Unfortunately, the best solution seems to be Jarvis, which is far more efficient—but it comes with an additional cost. That extra price adds insult to injury.

Switched from

[The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/)

not robust enough…I wanted more analytics and patient tracking capability within in a system that allowed for billing and recur appointments to be streamlined

Alternatives considered

[The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/)

Reasons for choosing Dentrix Ascend

Dentrix Ascend was the most robust and it appeared to be dedicated to growing along with Technology and my practices

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Esther C.

Dental Hygienist

Health, Wellness and Fitness

### "Dentrix Ascend review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 27, 2024

Pros

Great for practice management and organized. Easy to use

Cons

Nothing was wrong with using dentrix ascend

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Shannon B.

Office Manager

Health, Wellness and Fitness

### "UNHAPPY CUSTOMER"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 11, 2024

Can never get ahold of customer support to help with any of the problems.

Pros

Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used.

Cons

Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental.

Switched from

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Switched offices and had no choice. This is the software that they use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RH

Roxanne H.

Financial and Scheduling Coordinator

Hospital & Health Care

### "Dentrix Ascend Brought our office low"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 8, 2024

We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks.

Pros

Looks clean. User function is not great.

Cons

So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Cloud based services. Two offices are being managed by one company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

Justin D.

Admin

Hospital & Health Care

### "Love it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 7, 2023

Pros

Loved the digital experience of Dentrix Ascend!

Cons

Was awesome! Didn't have any integrations with other vendors.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Sheila K.

Office Manager

Facilities Services

### "Worst software I have used in 45 years!!!!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 28, 2023

It takes 10 x longer to do anything in the front office. You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. You have to put the insurance address and telephone number in every time you put the insurance in, it does not do it automatically. The estimates are NEVER correct. The people that work there do not have a clue what they are doing. There is NOT one thing I like about this software

Pros

Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software

Cons

Everything! I can't think of anything I like

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/)

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[Practice-Web vs Dentrix Ascend](https://www.capterra.com/compare/48192-177828/Practice-Web-Dental-vs-Dentrix-Ascend)[Curve Dental vs Dentrix Ascend](https://www.capterra.com/compare/98688-177828/Curve-Dental-Hero-vs-Dentrix-Ascend) 

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