# Checkr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Checkr the right Background Check solution for you? Explore 299 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177814/Checkr/reviews --- Checkr 4.5 (299) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Checkr Ease of use 4.7 Customer Service 4.2 ## Pros and Cons in Reviews Amber W VP of People OperationsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Checkr ensures all documentation is handled appropriately and provides background data quickly, supporting a smooth onboarding process regardless of integration.“ February 13, 2026 TS Taylor S Student Ministry DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Checkr has unreliable timeframes--sometimes you receive a background check quickly, other times it takes weeks with little help from customer support.“ May 1, 2025 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “My favorite part about Checkr is that the platform seamlessly integrates with our Paylocity system, so it feels as though it is a one-stop-shop making our pre-employment checks easy.“ June 12, 2025 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It can create confusion for both candidates and the HR team, especially when timelines are tight and onboarding schedules are impacted.“ June 12, 2025 Robin L Vice President of Human ResourcesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “It works seamlessly with our existing Applicant Tracking System (ATS) to automate data entry.“ March 3, 2026 EJ Erik J Director of HRWarehousing, 51 - 200 employeesUsed the software for: Less than 6 months. “I haven't been using them long enough to tell if there are any major drawbacks or negatives to describe.“ November 12, 2025 MR McKinley R Engagement and Development SpecialistBanking, 201 - 500 employeesUsed the software for: 1-2 years. “It also connects to our HRIS so manual administrative tasks are minimal, if not obsolete, using this service.“ November 12, 2025 Danielle Y Assistant HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “It is not easy to understand in terms of how far the background check goes and to what depth it goes.“ November 3, 2025 ## Showing most helpful reviews Showing 1-25 of 299 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Camilo C. Talent Acquisition Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Excelent product." January 27, 2022 5.0 Has been a satisfactory experience since I have a faster background check to my applicants and let me know who I can take onboard on the team or not. Pros How faster and easier to understand it is. Cons I dont have any complaint untill now about it. Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Reason for choosing Checkr By the easiest way to understand all the information. Review Source VR Verified Reviewer Assistant HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Integration Makes Life Easier - Good Overall" November 3, 2025 4.0 It has gone well overall and they seem to be updating things to make it more user friendly in terms of customizing packets. Again, we love the integration piece - makes life easier. Pros Checkr integrates easily into Paylocity which is very nice not having to switch between platforms. It is also very easy to order a background check and to customize a background check. Cons It is not easy to understand in terms of how far the background check goes and to what depth it goes. I was having a hard time finding out if it was a 7 year look back period or farther. It looks like they have added a 10 year look back period, but it would be nice to see more detail on the report. Review Source TS Taylor S. Student Ministry Director Religious Institutions Used the software for: 2+ years ### "Recent price hike and lack of reliability make checkr an ok option for company background checks" May 1, 2025 3.0 Pros Checkr offers thorough background checks--reporting state and federal records. It even reports things down to a traffic or parking violation. Cons Checkr has unreliable timeframes--sometimes you receive a background check quickly, other times it takes weeks with little help from customer support. With an increase in price last year, it is now as expensive as its competitors. Review Source MB Matthew B. Technical Director Religious Institutions Used the software for: 2+ years ### "Use these guys!" July 12, 2025 5.0 Our Overall experience has been great. I wouldn’t want to ever change vendors. They are great and get it done. Pros It’s is quick and easy and it integrates into planning center online. That is the best part. Basically automated. Cons Sometimes I wish there was more info or maybe more automation in the workflow. There could be better ui Review Source MR McKinley R. Engagement and Development Specialist Banking Used the software for: 1-2 years ### "Checkr Review" November 12, 2025 5.0 Pros The platform is organized nicely, making it easy to retrieve candidate information and background check updates. It also connects to our HRIS so manual administrative tasks are minimal, if not obsolete, using this service. Cons I don't have anything negative to say about Checkr. Sometimes the reviews can take longer than desired, but that's because of external factors, not Checkr. Review Source Angela W. Managing Director Executive Office Used the software for: 6-12 months ### "Absolutely HORRIBE Customer Support" April 2, 2024 1.0 Horrible. Not worth my time or energy. I need a reliable company with reliable outcomes. Pros NOTHING - Customer service is poor. Not able to speak with a live person. Cons I've been trying to reach someone at Checkr and the support is horrible. I run a company and need a reliable agency to provide services. I'll be looking elsewhere. Switched from [GoodHire](https://www.capterra.com/p/154690/GoodHire-Background-Checks/) GoodHire made the switch. I was perfectly happy before Review Source VR Verified Reviewer HR Generalist Printing Used the software for: 6-12 months ### "Easy to Use and Efficient" November 4, 2025 4.0 Checkr makes background checks simple and efficient. The platform is easy to use, reports are clear, and turnaround times are fast. Occasional delays happen, but overall it’s a reliable tool that helps streamline hiring. Pros its seamless and efficient background check process. The platform is intuitive, making it easy to submit candidates for screening and track progress in real-time. Cons Some reports occasionally take longer than expected to process, which can slow down hiring timelines. This includes disputing checks from candidates. Review Source SG Steve G. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Making Background Checks quick and easy" July 29, 2025 5.0 Background checks are a necessary part of what we do, since we have adults working with kids, and so having Checkr take care of all of that in a way that is quick and modern has been great! Pros The user interface is easy to navigate, and it works seamlessly behind the scenes with our member database. Cons We have not run into any hiccups with Checkr. It does what it is supposed to, and gives our organization peace of mind. Review Source SK Sarah K. People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use for growing remote company" July 7, 2025 5.0 Pros Automation with Rippling and ease of use for our fully remote company has been such a benefit. Background checks have become mostly "set it and forget it", with any flags being easy to manage in the platform. Cons We didn't explore any other background check platforms when initially implementing Checkr, so I can't compare, but the prices do feel a bit high. Review Source bN baylee N. Talent Partner Telecommunications Used the software for: 1-2 years ### "Reviewing Checkr" June 12, 2025 5.0 I think Checkr is a great tool especially for small startups. I like the ease of using it, and it's global presence Pros I like the ease of using checkr and the integrations its provides with Greenhouse. I like it overall as a tool. Cons I cannot say anything about Checkr that I dislike. I think it's a strong product overall, however there is always one criticism we can make cost. Review Source SE Sawyer E. Recruiter Chemicals Used the software for: 6-12 months ### "Veseris/Checkr" November 12, 2025 4.0 Pros It is quick, and easy to use. We use this platform for all background checks within our company. I recommend! Cons Sometimes it is hard to get ahold of actual people at the company. If you run into issues, you have to use the chat and have no option to speak with someone. Review Source Michael R. Owner Real Estate Used the software for: Less than 6 months ### "Terrible candidate experience, unfathomable delays, zero customer support," August 31, 2024 1.0 This is another example of a software company that believes they can take all humans out of a process that requires human judgement and intervention. Not all court systems can or will be plugged into digital databases and they require investigators (or researchers as Checkr calls them) to show up in person to courthouses to do records pulls at public access terminals. This coupled with their almost nonexistent customer service would make anyone lose their minds. I don't know where all these 4 and 5 star reviews are coming from but they seem like paid, incentivized, or bot generated reviews. Pros Easy to implement. It appears on the surface to plug in with a lot of Google and other services. Cons 1\. Terrible candidate experience. It took weeks to complete simple criminal history check on a few candidates due to undisclosed "court delays." It should not take weeks to verify someone with no criminal history is clean. Every other provider that we have used or background check that was run on me took a few days at most. 2. Abysmal customer service: If you are lucky enough to get someone on the phone (which is almost impossible) it is obviously an overseas call center and not an account manager which is useless. There are tons of competitors, look elsewhere for your business BGC needs. Review Source HB Haneif B. Independent contractor Consumer Goods Used the software for: 2+ years ### "Suspended 2 year worker" June 6, 2024 1.0 The most inconvenient background checker; they have back office conversations and discriminate against people who are willing and have put in work. Pathetic Pros Hardly anything while the unemployment rate is rising and people don't want to work you're helping people go jobless. Cons Everything they have a 7 year discrimination policy for offenses that aren't that serious regardless of the traffic offense I've been putting in work for 2 years and I get penalized for no reason in my eyes Review Source AH Angela H. Prep & Planning Administrator Religious Institutions Used the software for: 6-12 months ### "Background checks made easy!" January 27, 2022 5.0 It's been great overall! Definitely easier to use than other companies we've worked with in the past and the system keeps track of when re-checks are needed, which is super helpful and much more clear to us to keep us on track! Billing is straightforward and easy to change if needed. We're on autopay so it's easy peasy each month! Pros We switched from a different company last year and started using Checkr. It works SO much easier with our current organization software (Church Community Builder). From setting up an account, to adding users, to requesting background checks and tracking in the CCB system, it's super easy. Background checks are usually super quick to get results from. And the cost is a little cheaper than the company we used before! Cons We don't necessarily know all of the features that are available to us. Cost breakdown wasn't easy to find on the account website. Sometimes it's hard to find answers on the help section for what we're looking for. We just usually need general background checks for our volunteers and also employees and that's really it. I see there's more features in Checkr that we need to probably research and make sure we're utilizing things to our fullest so we will do that! For the basic needs we have, Checkr has been easy to use and the customer service is quick to respond and help when we have questions. Review Source Richard M. Director of Technology Staffing and Recruiting Used the software for: 1-2 years ### "Great service with simple API setup" February 8, 2022 5.0 The easy-to-use API and webhooks enable our organization to process hundreds of background checks automatically. We would not be able to run at the scale we are without this ability. Pros Being able to configure webhooks directly in the dashboard makes it a snap to connect Checkr to external Applicant Tracking Systems. This makes implementation possible even in low- or no-code organizations. Cons Some of the reports and background check results can be difficult to interpret. Thankfully customer service walked us through all of it. Review Source VR Verified Reviewer Self-Employed / Stubborn Dog Marketing Marketing and Advertising Used the software for: 1-2 years ### "Saved me so much time when I was hiring contractors!" September 14, 2018 5.0 Using Checkr I was able to focus my time and energy on running my marketing business, rather than chasing down personal information and gathering forms around town from contractors for weeks. Checkr sped up my hiring process by several weeks because I was able to get background check results online within days. Pros I loved the fact that Checkr handled the whole background check process for me completely online. I saved so much time when I was hiring contractors to service the online leads I was getting. All I had to do was input some basic information about my contractors like their e-mail address, and Checkr started doing the rest for me right away. They send an e-mail to your potential contractors or employees. After clicking the link in the e-mail your contractors can fill in all of their personal information on their own time. This is great for privacy reasons too and it helps your contractors feel more at ease knowing their information is being handled through a secure system. The entire process is very quick and you don't have to worry about anything except monitoring the background check results as they come in online. Cons If I had to find a negative, I would say that the platform seemed very new and it offered very basic features, services, and a very simple design. The platform is being updated all the time though and I was able to perform a variety of different types of background checks efficiently. Review Source MM Michelle M. Owner Hospital & Health Care Used the software for: 6-12 months ### "Owners…beware-no customer service" February 2, 2023 2.0 Although your backgrounds do come back in a timely fashion, your customer service is horribly lacking owners. Beware, I have found multiple incidences where I have been charged for fictitious employees. Pros Although it is easily paired with clear care of the customer service is highly lacking. Cons I have called and emailed over the span of 3 1/2 weeks. I have spent 3 1/2 hours of labor hours trying to get information regarding my cost. This is absolutely ridiculous.!! Reason for choosing Checkr N-a Review Source VR Verified Reviewer Manager Hospitality Used the software for: 1-2 years ### "Checkr, slow and innacurrate" July 9, 2023 1.0 The customer service is so slow, and that it takes this long to finish a background check that isnt accurate is mind boggling. Pros The interface isnt horrible, other than that there are many other services out there that do a better job. Cons They've given me background checks back that were wrong. It caused a massive headache in HR and screwed up a lot of hiring potential employees. Review Source HT Heather T. Director of Communications Religious Institutions Used the software for: 2+ years ### "Easily Integrated" January 27, 2022 5.0 We run many background checks each month on volunteers looking to work with children and vulnerable populations. I have great confidence in Checkr's ability to get me a quick report and link the information to profiles on our database. Pros The best feature was the ability to integrate this into our church's database software, Planning Center Online. We were easily able to set-up accounts, connect the two, and manage who is able to view the background checks from a platform we use regularly. Cons The only thing I haven't liked is that the branding/website seems outdated. Review Source AR Angel R. Executive Director Religious Institutions Used the software for: 2+ years ### "Great product" January 27, 2022 4.0 We have had a great experience with using Checkr. We love the product and will continue to use it. Pros We love how it integrates with our other software and it's a quick turn around time and it's very easy to use and understand the reporting. Cons The only struggle we have is that getting back to the dashboard without going through a check is sometimes difficult to get directly there. Reason for choosing Checkr The integration is what sold us. Review Source DW Dominika W. Manager Translation and Localization Used the software for: 2+ years ### "CheckR does not disappoint" January 27, 2022 5.0 Pros Very easy to navigate interface, responsive customer support, and clarity of the dashboard Cons northing I can think of that could potentially negatively impact the business Review Source DM Dina M. Human Resource Manager Entertainment Used the software for: 1-2 years ### "Great Value for your money" February 4, 2022 5.0 Excellent customer service and they provide a lot of additional things, like free webinars, legal updates and the billing process is super easy. Pros It is one of the easiest background check products I have ever used. The have a great widescreen service that is extremely inexpensive, then if something is found it then goes into the pricer more drilled down options. Definitely provides the confidence that I am getting everything I need! Cons I don't like if you make an error on something like the email or the candidate changes their mind, you don't have the ability to completely delete request. I personally don't like looking at uncompleted requests knowing that backed out of the position. I would prefer to delete it completely! Reason for choosing Checkr The integration and the price. Review Source EJ Elizabeth J. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Convenient, Accurate and fairly fast results!" January 27, 2022 5.0 We are able to have a secure screening process by being able to run background checks on our volunteers and staff members. Pros The background check system is great. I really like how clear the Misdemeanors or other offense are listed on the reports. Cons Nothing yet.... We haven't come across any major issues.. The product we use has been pretty straightforward for the most. Reason for choosing Checkr The cost for was more feasible for us as a start-up nonprofit organization. Review Source SA Sarayah A. CEO Financial Services Used the software for: Less than 6 months ### "Due diligence to any contracting firm please utilize ethical practices and use another company" March 11, 2022 1.0 Not very pleasant ,considering this is a business of ethical practices and hold high importance with sensitive information and with good candidates at stake, we will not be recommending their services. Pros Its not the software that is the problem it's the decision making on someone who has no background being made to wait for no reason. Cons The company is not thorough in their candidate background processing, things that are not relelvant are made relevant and when it brought to their attention it takes them 10 days or more to correct the problem. Review Source RR Ryan R. Head of Talent Financial Services Used the software for: 2+ years ### "Great Software!" January 27, 2022 4.0 Overall, my experience has been great! I've relied on it heavily for background checks and employment verifucations. Pros Checkr is easy to use, integrates well with my HR and Talent stack, and provides quick and reliable results! Cons I don't have any cons at this point for this software. Alternatives considered [Spark Hire](https://www.capterra.com/p/125710/Spark-Hire/)[hireEZ](https://www.capterra.com/p/177502/Hiretual/)[HireRight](https://www.capterra.com/p/100993/HireRight/) Reason for choosing Checkr Price, UI, reliability, customer support. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.