--- title: "Checkr Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Checkr the right Background Check solution for you? Explore 305 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/177814/Checkr/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-26" --- Checkr 4.5 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 26th, 2026 # Reviews of Checkr Ease of use 4.7 Customer Service 4.1 ## Pros and Cons in Reviews Amber W VP of People OperationsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Checkr ensures all documentation is handled appropriately and provides background data quickly, supporting a smooth onboarding process regardless of integration.“ February 13, 2026 Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The only thing that I could possibly say about Checkr that counts as an area of improvement is that their international background checks can take up to two weeks or more.“ May 19, 2026 Samantha B Human Resources Business PartnerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “I've been able to edit our packages to fit our needs as well as adding reference checks which has been great!“ August 31, 2026 TS Taylor S Student Ministry DirectorReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Checkr has unreliable timeframes--sometimes you receive a background check quickly, other times it takes weeks with little help from customer support.“ May 1, 2025 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “My favorite part about Checkr is that the platform seamlessly integrates with our Paylocity system, so it feels as though it is a one-stop-shop making our pre-employment checks easy.“ June 12, 2025 SS Sara S Director of HRHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It can create confusion for both candidates and the HR team, especially when timelines are tight and onboarding schedules are impacted.“ June 12, 2025 Robin L Vice President of Human ResourcesWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “It works seamlessly with our existing Applicant Tracking System (ATS) to automate data entry.“ March 3, 2026 Melissa B neuropsychologistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service just told me Too Bad we can charge any extra fees we want.“ July 2, 2026 ## Showing most helpful reviews Showing 1-25 of 308 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RJ Ryan J. Executive Director Used the software for: 1-3 years ### "Easy to Use with Quick, Straightforward Background Checks" November 4, 2026 4.0 They continue to adapt the product for use in the non-profit sector, and I appreciate that they’re always open to feedback and willing to act on it. Pros Easy to use, and it’s simple to add additional users. Background checks are quick and straightforward. Cons It takes a little time to onboard new users, but there are very few complaints overall. Reasons for choosing Checkr Liked the support and overall user interface better. Fit our organizational needs. Review Source Response from Checkr November 5, 2026 Thank you, Ryan. Making background checks simple for mission-driven teams is something we’re proud of. Tony, Checkr Support Human Resources Specialist Used the software for: 1-3 years ### "Areas for improvements to creative a better candidate experience" September 27, 2026 4.0 Pros Checkr offer us a comprehensive and efficient background screening with reliable results and felxible integrations that support a smoother connection with existing HR and recruiting workflows. Cons Turnaround time take longer than expected depending on the jurisdiction or type of screening and additional options for customizing candidate notifications and messaging would improve the experience. Review Source Human Resources Business Partner Used the software for: 3-5 years ### "JazzHR for the WIN 2026" September 1, 2026 4.0 Checkr has been one of the best tools we've used in terms of onboarding employees. We have it hooked into our HRIS system, as well as using it on your actual website. I've been able to edit our packages to fit our needs as well as adding reference checks which has been great! Pros Functionality and ease of use. The reference check feature has helped my department by saving time making phone calls. The packages are easy to edit and customize for our needs. The details provided for each candidate is great, in addition to being able to download this record. Cons Nothing comes to mind. There hasn't been an issue using Checkr since I started at this organization almost 3 years ago. Review Source Response from Checkr September 1, 2026 Thank you for the kind words and for being with us for almost 3 years! We're so glad Checkr has been a smooth part of your onboarding process. -Ethan Checkr Support DB Delicia B. HR Supervisor Used the software for: 1-3 years ### "Checkr Overall" August 5, 2026 4.0 Overall Checkr is easy to use and a self explanatory system. We have run into a few problems when it comes to billing and administrative pieces. Pros I love the fact that the candidates enter their own information for the background check. That eliminates the time the employer has to take to enter all of the information for each candidate. I also love how detailed the the background report is. Cons I do not like the fact that Chcekr at times uses a third party to complete the background pieces but charges the client for them utilizing the third party. Review Source Response from Checkr August 6, 2026 Thank you for sharing this, Delicia! We hear you on the billing side, specifically being charged for third-party verification work without clear notice upfront. That's valuable feedback on pricing transparency, and we've shared it with our team, along with your broader note on billing and administrative pieces. We're also glad self-service candidate entry and the level of detail in our reports have saved your team time. Thanks for taking the time to write this! neuropsychologist Used the software for: Less than 1 year ### "Worst experience " July 6, 2026 1.0 Terrible. I am now being charged more than double for an extremely simple background check. Customer service just told me Too Bad we can charge any extra fees we want. Pros interface seemed easy and I thought I was building a custom background check bundle but apparently the charges were not what i signed up for. Cons Worst customer service experience. I wanted to do a background check on a new hire.It let's you build a package or what you want done. So, I built one for $160. Then I get a bill for $414 because there is a "passthrough fee" or more than the entire package I thought I was buying- so this is costing more than double what I agreed to. Be warned!!!!!!! Alternatives considered [GoodHire](https://www.capterra.com/p/154690/GoodHire-Background-Checks/) Reasons for choosing Checkr It seemed easy to use and could do what i needed Review Source Tyra O. People Operations Specialist II Used the software for: 3-5 years ### "One of My Favorite Tools-- Never Lets Me Down! " May 21, 2026 5.0 I have absolutely loved Checkr since I started using them over five years ago. I'm immensely satisfied with their product offering! Pros I love how seamlessly Checkr integrates with my ATS to make hiring and onboarding a breeze. They are so dependable. I trust them to keep our candidate personal data safe. They are so thorough in their searches, and I feel like the tool is super intuitive and easy to pick up and learn. We have only needed to use customer support a few times, but each time has been a very pleasant experience; their team is speedy, respectful, and super knowledgable. Their entire background check process is so easy for our internal team to initiate and manage, and also very quick and painless for our new hires. Cons The only thing that I could possibly say about Checkr that counts as an area of improvement is that their international background checks can take up to two weeks or more. That has rarely happened, but it can get in the way of onboarding. This comes with the territory. Again, very, very rare. Review Source Firm Administrator Used the software for: 3-5 years ### "Reliable response and Readable Reports!" May 11, 2026 5.0 I use Checkr for background screening of new employees. Our needs are fairly basic criminal and background clearance for employment. Pros The ease of use is the best part of Checkr. They provide a good overview of the background checking options so you can determine what you need. Reports are good with the results nicely summarized. Cons There are some features I have never tried because they charge. I would like a chance to try some of the other search options without incurring a fee, to determine usefulness. Switched from I signed up for background checking through Indeed for Employers and that service ended so I switched to Checkr. Review Source Alexandra V. People Business Partner Used the software for: 3-5 years ### "Checkr - Streamlined Background Checks " April 9, 2026 5.0 Pros Checkr has drastically streamlined our background check process and created efficiency across our hiring. The process went from over a week with our prior provider, to sometimes hours with Checkr. Candidates have shared a positive experience with the platform, and results come back quickly. The system integrates with our HRIS, allowing us easy access to requesting the background check directly from Recruiting. The cost is comparable to other platforms, and the customer service is quick. Cons Checkr has so many positive qualities - the only thing that I wish was different would be to have a dedicated account manager with a phone number or email to contact. Their customer service is through scheduled office hours or through chat. Both are useful, but sometimes it would be easier to send a quick email or call a dedicated resource. Review Source Director of Human Resources Used the software for: 1-3 years ### "Background Checks" March 30, 2026 5.0 Overall, the experience has been great. We were able to customize packages which makes it easier for us to do our jobs. Pros I work for a private preschool, and Checkr helps us with preliminary background check for higher level positions. Cons n/a Review Source HR Generalist Used the software for: 3-5 years ### "A+ for Checkr" March 9, 2026 4.0 Overall, very good. Customer service has also been great to work with and always responds in a reasonable time. Pros Ease of use - the platform makes it easy to see the full list of candidates right on the home screen. Just a click to see the report. Cons I only utilize Checkr for background checks, so it's hard for me to speak to cons since I'm not utilizing every resource the platform offers. Review Source Owner Used the software for: 3-5 years 5.0 November 10, 2026 AI summary based on a full review Checkr's clear and fair pricing structure enhances its value for users needing background checks. The reviewer has not encountered any drawbacks, as their straightforward needs have been fully met by the service. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.5 November 7, 2026 AI summary based on a full review Checkr is praised for its user-friendly interface and seamless reporting capabilities, making it a valuable tool for vetting candidates. A noted limitation is the slower processing time for international background checks, which could be enhanced. Log in to unlock the full review, detailed ratings, and pros & cons HR Manager Used the software for: 3-5 years 5.0 November 6, 2026 AI summary based on a full review Checkr effectively addresses the need for trustworthy hires by streamlining background checks and flagging potential integrity concerns. The interface could use some improvements, and speed may vary based on individual circumstances. Log in to unlock the full review, detailed ratings, and pros & cons Vice President of Human Resources Used the software for: 1-3 years ### "Automate Background Checks - One simplified solution! " March 6, 2026 4.0 Overall, very pleased with the product. It is user friendly and can be tailored to meet your specific needs. Pros One simplified solution for managing all of our pre-employment and post-accident screening needs. It works seamlessly with our existing Applicant Tracking System (ATS) to automate data entry. Cons Not a fully integrated solution. Must login into the 3rd party site to retrieve results and download report to upload into HRIS. Review Source Talent Acquisition Specialist Used the software for: Less than 1 year ### "Excelent product." January 31, 2022 5.0 Has been a satisfactory experience since I have a faster background check to my applicants and let me know who I can take onboard on the team or not. Pros How faster and easier to understand it is. Cons I dont have any complaint untill now about it. Alternatives considered [FOUNDATION](https://www.capterra.com/p/2032/FOUNDATION/) Reasons for choosing Checkr By the easiest way to understand all the information. Review Source Chief Executive Officer Used the software for: 3-5 years ### "Current customer displeased with customer service practice." June 26, 2025 1.0 Satisfactory but when assistance is needed the only option is the chat which is very slow. Not satisfied with their Customer Service practice. Pros Background checks are quick and they offer a variety of services. Too bad they can't back that up with speaking with the customer directly Cons A human only calls to sell a service but don't offer the courtesy to call a customer directly when assistance is needed. It's a waste of time with AI Chat box. Too bad this good company is going with losing the people contact. Review Source Brett N. Training manager Used the software for: Less than 1 year ### "Easiest background checker around!!" May 17, 2019 5.0 Checkr gives me the chance to look at the whole picture of someone I’m hiring giving me the chance to make a sound and safe hiring decision for the company. Pros How easy it was to navigate around the site it wasn’t a long drawn out process like other sites! Cons The lay out could have been better. Things placed in different areas than they were. Alternatives considered [Asurint](https://www.capterra.com/p/174251/Asurint/) Reasons for choosing Checkr Because of their ratings and from word of mouth of other colleagues in the same industry and position as myself. Review Source Managing Director Used the software for: Less than 1 year ### "Absolutely HORRIBE Customer Support" April 8, 2024 1.0 Horrible. Not worth my time or energy. I need a reliable company with reliable outcomes. Pros NOTHING - Customer service is poor. Not able to speak with a live person. Cons I've been trying to reach someone at Checkr and the support is horrible. I run a company and need a reliable agency to provide services. I'll be looking elsewhere. Switched from [GoodHire](https://www.capterra.com/p/154690/GoodHire-Background-Checks/) GoodHire made the switch. I was perfectly happy before Review Source Assistant HR Director Used the software for: 1-3 years ### "Integration Makes Life Easier - Good Overall" November 4, 2025 4.0 It has gone well overall and they seem to be updating things to make it more user friendly in terms of customizing packets. Again, we love the integration piece - makes life easier. Pros Checkr integrates easily into Paylocity which is very nice not having to switch between platforms. It is also very easy to order a background check and to customize a background check. Cons It is not easy to understand in terms of how far the background check goes and to what depth it goes. I was having a hard time finding out if it was a 7 year look back period or farther. It looks like they have added a 10 year look back period, but it would be nice to see more detail on the report. Review Source Matthew B. Technical Director Used the software for: 3-5 years ### "Use these guys!" November 27, 2025 5.0 Our Overall experience has been great. I wouldn’t want to ever change vendors. They are great and get it done. Pros It’s is quick and easy and it integrates into planning center online. That is the best part. Basically automated. Cons Sometimes I wish there was more info or maybe more automation in the workflow. There could be better ui Review Source Business Administrator Used the software for: 3-5 years ### "Fast Effective Background Checks" December 7, 2022 5.0 Pros Checkr works seamlessly with Planning Center which we use to track all of our people. We can start a background check right from a person's profile and a request is sent to the person who has asked to volunteer and they complete it without us having to be responsible for the safety of any of their personal information. Checkr lets us know when the background check is complete (usually within 24 hours) and we are able to print the report for our files and it automatically updates their status to approved, approved with caution, or red flags it because of a concern brought up by the background check. Cons We have been very pleased with this software. Switched from Checkr was recommended by Planning Center and worked well with the plan we were using. Review Source HR Generalist Used the software for: Less than 1 year ### "Easy to Use and Efficient" November 6, 2025 4.0 Checkr makes background checks simple and efficient. The platform is easy to use, reports are clear, and turnaround times are fast. Occasional delays happen, but overall it’s a reliable tool that helps streamline hiring. Pros its seamless and efficient background check process. The platform is intuitive, making it easy to submit candidates for screening and track progress in real-time. Cons Some reports occasionally take longer than expected to process, which can slow down hiring timelines. This includes disputing checks from candidates. Review Source Sarah K. People Operations Manager Used the software for: 3-5 years ### "Easy to use for growing remote company" July 8, 2025 5.0 Pros Automation with Rippling and ease of use for our fully remote company has been such a benefit. Background checks have become mostly "set it and forget it", with any flags being easy to manage in the platform. Cons We didn't explore any other background check platforms when initially implementing Checkr, so I can't compare, but the prices do feel a bit high. Review Source Guest Experience Used the software for: Less than 1 year ### "Easy Peasy! " September 11, 2025 5.0 Our experience is ongoing- we will continue to use Checkr for our background check needs in the future. Pros It was easy for me to get in and use it with no previous experience. It was simple to send and easy to see where people are in the process. Cons Nothing, I had a great experience. I was worried about getting a lot of emails, but it was easy to adjust my settings to only receive the ones I needed. Switched from [Protect My Ministry](https://www.capterra.com/p/228236/Protect-My-Ministry/) Ease of integration to our new software. Review Source Stephanie W. Kids Director Used the software for: Less than 1 year ### "Checkr review {with Planning Center Online Integration}" March 6, 2025 5.0 Pros The ease of process to send to volunteers, and speed in which we receive cleared check. Also the integration with Planning Center Online. Cons I do wish the integration between Checkr and Planning Center Online would automate the process of having to manually mark a team member with a cleared background check. 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