# rater8 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is rater8 the right Reputation Management solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177794/rater8/reviews --- rater8 5 (181) [View alternatives](https://www.capterra.com/p/177794/rater8/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of rater8 Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews KL Kaitlyn L Senior Operations CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the data from reviews and Google profiles.“ April 16, 2025 KB Kolbe B ITMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “The responses feel like they're pre-generated and not actually AI.“ December 22, 2025 Olivia S Director of MarketingHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire experience seamless.“ December 19, 2025 LP Lynne P Marketing DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8.“ August 1, 2025 Kayla Barclay H Marketing and PR ConsultantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile.“ January 19, 2026 EB Erin B Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings.“ February 27, 2025 LS Lauryn S Marketing CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner!“ January 27, 2025 JL Jeanine L Office ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “not applicable. “ November 4, 2024 ## Showing most helpful reviews Showing 1-25 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia J. Owner Marketing and Advertising Used the software for: 1-2 years ### "Rater8 is great if you want more reviews." January 30, 2025 5.0 Just great all around! I appreciate their customer support team. Pros I love Rater8. They have such an amazing customer service and a fantastic product. I work with them with several of my clients and am always impressed with the results. Cons Can't think of anything bad. They are just great. Review Source DH Denise H. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "TIme Saving & Review Volume Building" April 18, 2023 5.0 Rater8 is my favorite marketing partner. The easiest by far to work with and to get support from (on the rare occasion it is needed). Pros With Rater8, we are able to see all of the reviews in one place and cater the appropriate data to each user. As an admin, I can see all of the reviews and survey results. Each provider in our organization can see the data that is important to them being able to improve, and can ask me or another admin a question. As admins, it is easy to see what they are asking about and help them problem-solve. Having all the reviews in one place for responding is HUGE! This is such time-saver vs. going to every online listing and searching for reviews and responding individually. Cons If there is one thing, it would be that I would prefer that Rater8 offer more services. For instance, I wish Rater8 offered Listing management (actually build our listings and optimize them for us, based on data we could provide to Rater8) and then push the listing info out to other platforms. The reason I say this is because everything that Rater8 has provided to date has been so top notch, that I would trust them with so much more. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing rater8 Rater8 integrates with our EMR and could support both review building as well as survey management in a way that made more sense for our needs. Review Source KB Kirby B. COO Hospital & Health Care Used the software for: 6-12 months ### "Rater8 review" October 12, 2021 4.0 Pros I like the ability to keep track of reviews based on provider and location. Cons It's easy to get bogged down in the customization (which isn't a bad thing in and of itself). Review Source AR Aidee R. Patient Experience Coordinator Medical Practice Used the software for: 1-2 years ### "Aidee R- GMG" November 13, 2024 5.0 Overall, I'm very satisfied with rater8. The website is very clear and easy to navigate. The data is clear and easy to read and the updates are very much appreciated. My favorite part is the support we receive as soon as a request is sent in. The customer service aspect is phenomenal. Pros It is user friendly and fast. The support is extremely fast and does not diminish with their growth. I appreciate the team working to accommodate our requests and help us gather as much data that's needed in order for us to improve and grow. Cons The appeal process; certain departments are not able to complete certain tasks and the negative comment is outside of their scope of practice, leading the them to have a negative impact over something that is outside of their control. The ability to search for a specific question or response on the website can be limited or difficult. Review Source CR Cayla R. Chief of Staff Hospital & Health Care Used the software for: 2+ years ### "Easy Access to Insights" April 30, 2025 5.0 We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation. Pros Ease of navigating the Dashboard to access feedback. it was easy to track Google reviews as well as respond feedback. being able to create custom and free responses allowed for more personable replies of appreciation to our patients. Cons It was fit for what we need. So no cons to consider at this time. Review Source LS Lauryn S. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Marketing Coordinator" January 27, 2025 5.0 I am very pleased with rater8 and everyone that has worked with me. They respond to my support emails within a timely manner and always get me an answer right away or take the time to find the right answer for me in a timely manner. They also intend to make updates to the platform that will only benefit user experience. Pros By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing right, and what we need to improve. With rater8, gathering this information is easy, and straightforward. Plus, whenever we need anything, rater8 is on top of it and gets things done in a timely manner! I never have to worry about it taking days for them to get back to me and it is refreshing knowing that they are keeping an eye on things as well to make sure things are running properly. Cons I wish that rater8 had the capability to download benchmarking data, along with the comments made for each survey question, filtered by each physician/location. Review Source JS Janet S. Director of Marketing and Communications Hospital & Health Care Used the software for: 6-12 months ### "rater8 has great features and is a large value-add!" December 6, 2024 5.0 I'm very pleased with rater8. It is providing high value to our organization at a very reasonable cost. The account manager and consultant I work with, as well as support, are responsive, knowledgeable, and helpful. Pros I like the dashboard that gives me information I need at my fingertips (such as analytics) and allows me to easily respond to reviews. I also love the widget that puts positive reviews on our website. Cons I have not had any negative experiences. I love that I was able to experience a test run before purchasing the service. Review Source MS Michelle S. PR Committee Hospital & Health Care Used the software for: 6-12 months ### "We are so glad we implemented using rater8 at our facilities! " January 14, 2025 5.0 Since using rater8, we've seen our hospital and clinic's Google ratings increase from 3.4 and 3.7 to 4.6 and 4.9. In addition to that, we've been able to receive excellent feedback about our providers and facility. The question bank is broad and we're able to tailor questions to fit different appointment types. Pros rater8 is easy to implement and helps us receive valuable patient feedback. Cons I can't think of any aspect of rater8 that I have disliked. Review Source LH LaDawn H. Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Rate8 Review" April 29, 2025 5.0 It has really helped us increase our overall rating since our GO Live date Pros You are able to see a overview of our score in one location. I also love the fact that Rater8 offers template responses. Cons Wish Rater8 offered the ability to download and print all reports in pdf or excel. Review Source DH DEONNE H. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "We love Rater 8" February 25, 2025 5.0 We are very pleased with our overall experience Pros The ease and efficiency. This has been a great resource for our organization and the team at Rater 8 is wonderful. Cons There are zero cons: We LOVE IT. We have had a wonderful experience, and it has proven to be effective for our organization, providers, and patients. Review Source JL Jeanine L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Rater 8, the Good News" November 4, 2024 5.0 I feel supported by all team members and never feel intimidated by asking any question I may have. Pros Efficient response to any inquiry. The team responds quickly and accurately! Cons not applicable. I have nothing to say regarding this question. Review Source SS Sandy S. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Outstanding" March 5, 2025 5.0 Wonderful! \[sensitive content hidden\] is so friendly and efficient! Pros Significantly increased our ratings and online presence Cons I have nothing negative to say. Overall wonderful experience. Review Source NR Nichole R. Director of Practice Operations Hospital & Health Care Used the software for: 1-2 years ### "Responsive and a great asset to our practice " November 22, 2024 5.0 Our rep \[sensitive content hidden\] is wonderful to work with. She's very personable and responsive. Answers all questions and helps with any needs we have. We are so proud of our reviews and high ratings and owe some of that to this team! Pros Incredibly user friendly, great results and excellent customer service. Cons Wrangling all the accounts into one place is a bit of an ordeal, but once it's set it's very useful. Review Source JN Jimmy N. Administrator Medical Practice Used the software for: Less than 6 months ### "Exceeding expectations" February 27, 2025 5.0 Very pleased with their solution and their desire to continually improve it. Pros Their solution to improve our ratings exceeded our expectations. Cons I don't have any negative comments at this time. Review Source JJ Joy J. Practice Marketing Hospital & Health Care Used the software for: 6-12 months ### "All 5 stars and 2 thumbs (enthusiastically) up for Rater 8!" September 21, 2021 5.0 The app is easy, intuitive and packed full of reporting features that will answer all of your questions. Our patients actually have a lot to say and leave us tons of comments—good or bad, we're happy to hear them all. We share the comments with staff as "fan club" mail and send the negative or critical comments to the office manager for follow-up. Rater 8 is a great morale booster and also gives us an opportunity to address issues we may not have known about or understood from a patient perspective. Knowledge is power and Rater 8 does all of the heavy lifting to deliver the educational feedback we need. The Rater 8 support team is incredible! Shout out to \[SENSITIVE CONTENT\] for all her support during our freshman year. Of course they offer guidance, answer questions, and fix any technical issues, but the coolest thing about Rater 8 is that they are interested in what the practice needs and will take a suggestion from a practice and make it a software feature for everyone. In our most recent meeting, \[SENSITIVE CONTENT\] gave us 45 minutes worth of new features or add-ons that had been added since our last meeting just a few short months before. The Development team is constantly fine tuning the features, dashboard, and reporting so it gets easier and easier to use Rater 8 in our busy practice the longer we have it. Pros Rater 8 makes it incredibly easy to get patient reviews! We all know that patients who have a frustrating experience will tell lots of people and broadcast it online quickly. Getting patients to tell us about their great experiences or even give us good feedback and perspective was so difficult. We traded our old paper process and clunky online web form for the ease Rater 8 offers. Our Google reviews are up 500% —yes, you read that right. We have not even popped the cork in celebration of a year with Rater 8 and we're already in love. It's fast, we know, but when the love is real you really just have to go with it. Cons We only have one reporting feature on our wish list. The support team created a work around for us to use now and told us that we may be seeing our suggestion as a new reporting feature in the very near future. We're not going to lie—this made us feel pretty special! Keep in mind, our quarterly reporting in the past was incredibly cumbersome for our team. Already, Rater 8 has made this reporting task super easy. Our wish list report will make it even easier, which is truly mind blowing! Reason for choosing rater8 Rater 8 offered easy integration with our patient management software and offered a comprehensive dashboard that should be complicated but is actually super easy to use and very intuitive. The price was reasonable and packed with value considering all of the capabilities. The team was easy to work with, answered all of our questions, and walked us through the entire process in a very organized way. Review Source CL Cindy L. Senior Data Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Service - Fair Price" April 12, 2022 5.0 Overall we have been using rater8 for on year and are pleased with the service, functionality, and price. Pros The thing we like most about this software is: Cost - we feel we are receiving value in the price we pay Customer Service - Quick turnaround and works with us on development Availability - recurring meetings to review outstanding items Innovative - continually offering new and improved features Cons The thing we like least: when moving from one screen to the next, then going back - we have to reset all filters when logging on always have to set filters - would love if we could "memorize" our filters so that each time we log in we can see Quarter-to-Date for example rather than clicking on the beginning month through the end months (January - March 2022 = Q1 2022), but then if we log in again tomorrow, it would populate with that same memorized time period. Better export options would be great too, allow us to filter for a specific provider on EVERY screen so we can export or snip to share Review Source DS Danielle S. Director, Information Technology Medical Practice Used the software for: 6-12 months ### "Beneficial to our growth!" June 7, 2023 5.0 Amazing! Rater8 had been such a beneficial partner in our growth and development. We get to hear from our patients what they want and need and this allows us the insight to identify any areas that need improvement or what we are doing just right. Pros Rater8 has created our digital footprint. Prior we had no reviews on any platforms and no star ratings. In the medical field patients has shifted to "doctor shopping" prior to treatment and the available reviews help to ensure patients are getting what they are looking for in our practice. Cons Honestly, there has not been one aspect of our partnership that we have had any issue with. Review Source JS Jada S. Sales Manager Medical Practice Used the software for: 2+ years ### "They totally ramped up our online presence and reputation!" July 28, 2021 5.0 Pros My team and I love the easily accessible dashboard, the low rating alerts and their willingness to always listen to any and all suggestions we present. The team is responsive, personable and will make their platform work around how your business works. Cons I truly don't have any complaints, this team does it all. Review Source MB Mark B. Director of Business Development Hospital & Health Care Used the software for: 2+ years ### "Great product and Easy to use" July 27, 2023 5.0 We have had nothing but a great experience and I am glad we decided to move forward with Rater8 vs the other guys Pros It was easy to understand the product and simple to implement. The dashboards are easy to understand and customize. Since we moved to Rater8 2 years ago we have been able to implement a better SEO program and solidify our review structure with Google etc. The ongoing support is prompt, easy to work with and understand and is impeccable at getting back very quickly. All other IT companies should model their support after Rater8 Cons The download process is a bit tricky but part of that is due to our EMR system. Reason for choosing rater8 Cost was a small part of it. Ease of us and support as well as the account manager was a huge part. Review Source SB Sharon B. CEO Medical Practice Used the software for: 2+ years ### "Our success with Rater8" May 3, 2023 5.0 Excellent. Customer service is superior to other venders. Pros Ease of customization for questions important to practice and user friendly for patients. Cons More detail on geographical trends from our patient population would be interesting. For example, by county which patients are more satisfied with our services in which office. Reason for choosing rater8 Rater8 demonstrated their product to us at a national meeting. We brought them in to review with medical staff. All felt the ability to customize and succinctly ask our patients pertinent information was the selling point. We were right to select Rater8 as our percent of patients responding helps us to focus on areas of improvement as well as on showcase those individuals and areas which are our "stars". Review Source GV Gisette V. Practice Administrator Assistant Medical Practice Used the software for: 2+ years ### "Easy and Helful" June 16, 2023 5.0 Pros The reports are very helpful and easy to use Cons That the automatic reply has to be activated by replying to a comment review. I should be always automatic. Review Source CJ Crystal J. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Great Service Overall" February 3, 2022 5.0 Great knowing patient feedback on their experience with our practice. Increased patient census from access to ratings. Gives patients the opportunity to share details of their experiences. Enhances provider knowledge of patient experience and how they rate their care given Pros Access to reports Support Simplicity in Utilization Setup/Implementation Process Seamless Cons I do not have any cons in using the system other than time consumption with quarterly follow-ups/meetings. Should possibly consider a different way to communicate with clients on needs/upgrades, outcomes and products. Virtual meetings/Calls for an hour is unnecessary if client has no issues. Review Source DC David C. COO Medical Practice Used the software for: 2+ years ### "Review of Rater 8" August 23, 2023 5.0 Positive with product functionality and support Pros Thoroughness of support staff and introduction of product improvements Cons Sometimes too much data presented to go through Reason for choosing rater8 Cost and look and feel Review Source VR Verified Reviewer MD Medical Practice Used the software for: 2+ years ### "Excellent Product" February 14, 2022 5.0 Pros Effective and not over priced. Excellent support. Continues to improve product. Cons Would like better integration with our EMR but this is likely due to our EMR and not Rater8. Review Source MB Michael B. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Business Partner" October 14, 2021 5.0 Great from day one! Quality product and service and continues to provide value added updates! Pros It provides an objective 3rd party review from our patients. Cons None a great tool for Administrators! A must have. Alternatives considered [SocialClimb](https://www.capterra.com/p/178279/SocialClimb/) Reason for choosing rater8 Liked their approach better. Review Source Similar Products Featured