# Xakia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xakia the right Legal Document Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/177627/Xakia/reviews --- Xakia 4.8 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Xakia Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CJ Carla J ParalegalConsumer Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The learning curve for day to day matter management is excellent and the integration capabilities with other document management systems connects in a way that allows for better cross-team functionality. “ October 8, 2025 LC Luca C Legal Project ManagerMachinery, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows.“ August 25, 2025 PV Paul V General Counsel and Company SecretaryHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Search function means any team member can simply search through matters and leverage previous advices to more quickly and efficiently respond to client queries.“ September 12, 2024 AB Ashley B ParalegalLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “transition from previous management system was tedious and difficult to get acclimated to Xakia's formatting“ November 19, 2025 cM catalina M Legal Operations CoordinatorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity.“ June 3, 2025 Carolyn S Executive AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “There is nothing that I do not like about Xakia other than wishing more users would see the benefits of using this system more“ December 18, 2025 cM catalina M Legal Operations CoordinatorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “All services are well documented, making it straightforward to follow the necessary steps and carry out our processes in a precise and organized way.“ June 3, 2025 EC Erin C Senior Legal CounselHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I would be lost without it and would struggle to work in an inhouse legal office without it.“ September 5, 2025 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jackson P. Legal Operations Manager Higher Education Used the software for: 6-12 months ### "Xakia review" July 18, 2023 4.0 Overall, Xakia is a great matter management system to get a baseline and consistent use of matter management software across the Legal Team. Xakia does include some additional functionality, but in a way that isn't overwhelming to the standard user. Pros The matter management, spend management, data and analytics, and reporting/dashboard functionality, along with Xakia's integration with our document management system, are ideal for Legal Team. Cons It would be useful for Xakia to have increased matter task management functionality, such as the ability to assign tasks, link tasks to manage dependencies, have start and due dates of tasks, etc. Review Source TC Thornton C. Head of Legal, Corporate Financial Services Used the software for: Less than 6 months ### "Stellar team and tool" July 1, 2025 5.0 The Xakia tool is excellent and has immediately unlocked capability and capacity in our team. It has simplified and centralised matter management, and provided immediate tools to management to easily demonstrate the value of the legal team and to better manage our overall workload and relationships. On top of that, its implementation and take up by the team was a success because of the Xakia team. They really took ownership of the success, were focussed, energetic and endlessly super helpful. A stellar cast. Pros I love its simplicity to implement, simplicity to use and therefore be adopted by the team, and its wide range of out of the box reports, metrics and visualization options. Cons Nothing. It has so far ticked all the boxes we wanted, plus some. I look forward to the expected enhancements to the outlook integration which will enable matter management to be even more efficient. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[IntuityAI by Dazychain](https://www.capterra.com/p/168541/Dazychain/)[Plexus](https://www.capterra.com/p/156301/Plexus/) Reason for choosing Xakia Price, simplicity for implementation and integration, ease of take up and training of the legal team, and wide range of strong out of the box reporting Review Source LF Lee F. Legal Manager Retail Used the software for: 2+ years ### "An easy to use Matter Management and eBilling system (Highly Recommend)" September 30, 2024 5.0 Xakia continues to provided superior customer service and support to our team over the many years we have been using Xakia. We now also use Xakia for the approval of invoices, which has streamlined the process for our internal team and provides greater visibility for our external firms with faster processing times and a User-friendly interface. Pros 1\. Superior and Consistent Customer Service 2. User-friendly 3. Easily adopted Cons I can't say there are any real cons to our team. Even if there is a minor bug, it is fixed on the same day. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Xakia is more User Friendly as provides analytics Review Source MJ Marc J. Director of Legal Operations Information Technology and Services Used the software for: 1-2 years ### "Simply the Best Matter Management Tool for Small and Medium Sized Law Departments" October 31, 2019 5.0 The legal department is able to allocate resources better and respond to demands/challenges of modern business in a proactive rather than reactive matter. This benefits the entire legal ops function and legal teams because we are able to improve processes, improve knowledge management, improve financial management as well as support talent acquisition, retention and development. We have immediate, real-time visibility for the team and management about "who is working on what questions which benefit the whole department and company at large. We also are able to eliminate inefficient manual reporting process fire drills with clear, concise reports that give fuller understanding of legal department. Pros The software is very easy to use and purpose built for modern law department workflows. Due to its ease of use, the change management lift was much less than all other legal matter management, workflow management and business intelligence platforms in the legal industry. The off the shelf reporting features are amazing and continue to expand. The real time dashboards are fantastic and interactive and project card view are major productivity enhancers. Integrations with other platforms also lead to wonderful efficiency and productivity gains. Cons The only thing that has ever come up has been bugs which are typical in software development. These have all been fixed and team is receptive to feedback and implementing customer ideas. So, no real cons. Alternatives considered [Mitratech TeamConnect](https://www.capterra.com/p/239252/TeamConnect/)[LawVu](https://www.capterra.com/p/178438/LawVu/)[OnitX CLM](https://www.capterra.com/p/123089/Onit-CLM/) Reason for choosing Xakia Ease of implementation. Literally up and running in one day. Superior reporting. Ability to participate in software development feedback loop. Incredible team running the show. Review Source DA Danielle A. Senior Legal Counsel Wine and Spirits Used the software for: 6-12 months ### "Such a simple tool to use that gives such great insights" February 17, 2021 5.0 Pros Tracking your matters is so easy, but the data you receive back in the dashboards and reporting is immediately insightful and impactful. The ability to pull a report for our Executive within seconds of the request is invaluable. We are already seeing trends appearing, that in our gut we knew were happening, but needed the data to back it up. Being able to integrate it with document management and other legal operations software will also be useful. The customer service is also excellent. Any issues are dealt with and fixed within the day. There are constantly improvements to the software adding added benefit for no additional cost. Cons None that we have noticed so far. However, I'm sure if we find any, Xakia will work with us to improve. Alternatives considered [Lawcadia](https://www.capterra.com/p/199374/Lawcadia/) Reason for choosing Xakia Customer service was better; value for money. Review Source cM catalina M. Legal Operations Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "A well-documented system with potential for greater access to reports" June 3, 2025 5.0 In general, Xakia is an easy-to-use system. All services are well documented, making it straightforward to follow the necessary steps and carry out our processes in a precise and organized way. Pros One of the things I appreciate most about Xakia is its user-friendly interface, which makes navigating the system straightforward even for new users. The platform is thoughtfully designed, with clear documentation for all services, allowing me to easily follow each step of our processes in an organized and efficient manner. This has significantly improved our team’s workflow and helped maintain accuracy in our tasks. Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity. Overall, it’s a reliable tool that supports our work effectively and consistently. Cons I’d love to be able to access all the reports in the ways I’ve planned to showcase our work. I understand that this may depend on the membership level, which is an important consideration. Review Source HD Hannah D. Executive Assistant to Executive Director of Legal and Risk Hospital & Health Care Used the software for: 2+ years ### "5 Star Xakia Review! " December 3, 2025 5.0 Pros The platform is intuitive, efficient, and makes tracking matters seamless. It has streamlined our processes and given us greater visibility across all matters, which has been a huge benefit for our team. A special mention must go to our account manager. \[sensitive content hidden\] is consistently helpful, highly responsive, and always keen to assist with any questions or training we need. Her proactive support and genuine commitment to ensuring we get the most out of Xakia has made our experience even better. Cons N/A Review Source MN Miriam N. Senior Contract Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great product and exceptional customer support" July 9, 2025 5.0 Overall I've had a great experience with the Xakia team, from onboarding to customer experience and support: everyone has been very friendly and gone the extra mile to make sure we can get the best from our use of the application. Pros The product is very user friendly and highly customizable. Customer Support is exceptional. They respond to all questions on a timely manner and go the extra mile to ensure our needs are met. Cons We would like additional integrations to other applications we use on a corporate level (such as HubSpot CRM) and more customizations options on the intake form landing page. Review Source LC Luca C. Legal Project Manager Machinery Used the software for: 6-12 months ### "Great cost-value relation" August 25, 2025 5.0 My experience with Xakia is positive, is good value for the cost. Also, the support team acts faster than any other solution I tried. Pros Xakia is really easy to use, one of the most user friendly solutions out there. Plus you have multiple solutions in one: billing management, matter management, intake process, contract management, e-signature and more. Cons It is a bit limited with the intake process building, not very customizable. Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows. Review Source Maggie P. Counsel, Legal Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "An excellent tool for in-house teams, I would highly recommend " March 16, 2020 5.0 I could not speak more highly of \[SENSITIVE CONTENT HIDDEN\] with Xakia. They make a great team and despite us being a fairly small Legal department/client, they are always willing to listen to us and answer our questions. Their investment in each client truly exhibits how they strive to make this platform better for all of their clients, and we have enjoyed being a part of this. Pros Implementation with Xakia took just minutes, and the system is extremely intuitive and easy to navigate. Our legal team needed a platform where we could track and manage our responsibilities, but also provide useful and reliable data to analyze and share. We are just three full months in to using Xakia, and have already recognized numerous benefits from using the platform. It was easy to transition our business partners to using Xakia, and we are really excited about some upcoming features that will increase visibility into matters for those outside of our team. My favorite features are: (1) the card view based on matter status, (2) the Executive Summary report; and (3) overall, the self-service capabilities and ability to manage the platform, intake request forms, and settings without having to request assistance from Support. Cons One of our current, biggest needs in a matter management solution is on the roadmap, so no cons at this point into the platform. If anything, Xakia has filled the gaps for shortcomings we had with our prior matter management tool in a short amount of time. There is the occasional glitch, but the Xakia team is always highly responsive and we are kept up to date during what is always a very fast resolution. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/)[LawVu](https://www.capterra.com/p/178438/LawVu/) Review Source PV Paul V. General Counsel and Company Secretary Health, Wellness and Fitness Used the software for: 2+ years ### "Xakia review" September 12, 2024 5.0 Pros Comprehensive matter management system that integrates seamlessly with Outlook and Netdocs has been a gamechanger for our legal team as we can easily understand what each team member is working on at any given time. Helps improve the efficiency of our team Easy to set up new matters in the system and to capture information that helps us with real time visibility on workload, complexity of our workload and our strategic impact across the business. Search function means any team member can simply search through matters and leverage previous advices to more quickly and efficiently respond to client queries. Reporting function is also excellent and allows us to quickly created tailored reports for our clients. User friendly. Cons Occasional interface with document management system Review Source SC Spencer C. General Counsel Computer Software Used the software for: 2+ years ### "Works well for my small team" November 27, 2023 4.0 Great. Nice people to deal with and a good product. Pros Xakia is just easy to use. We have been on the Xakia journey for years. Started as a greenfield site and have been using it ever since. With some familiarity it is a powerful tool. Cons Not a lot. There are some bits that look a little aged, but it works and the updates come through regularly. Review Source AS Amber S. City Attorney Government Administration Used the software for: 2+ years ### "Total Game Changer" August 17, 2023 5.0 Xakia consistently and continuously improves its product with small but meaningful tweaks. The product always stays fresh and up to date. Pros Xakia has been a game changer for our office and has allowed us to work completely paperless and with maximum team collaboration. We love that Xakia seriously considers customer input. What a great company and product! Cons The timekeeping function is not fully optimized, but it meets the minimum requirements for our functionality. Review Source SF Sophie F. Solicitor Utilities Used the software for: 6-12 months ### "Excellent, user-friendly and efficient software" May 4, 2020 5.0 Our previous case management system was outdated, and could not provide reports so these were produced manually by the team. Xakia has allowed the team to accurately report on all legal work undertaken, and to show where most of our time is spent, whether that be awaiting instructions or dealing with many ad hoc general advice queries. This has saved the team a lot of time, and has also enabled the legal team to justify how invaluable it is to the business. Pros We spent a lot of time looking for software, and Xakia was our preferred choice by far. It is perfect for recording in-house legal work, and being able to provide accurate reporting data to management with the provision of many different types of reports, which are even customisable. We love the dashboard feature (giving a screen shot of current work types/departments, filtered by strategic value) and particularly the legal in-take which allows referrals to be made by the business to the legal team, including all instructions and relevant documentation. This saves a lot of time for the legal team, and is great for the business as they can be sure of the status of the referral by the system generated acknowledgments. Cons There aren't really any cons with Xakia. There has been the occasional glitch, but nothing other than what can be expected of any software, and this has been very promptly resolved by the Xakia team who are always on hand to provide support. Review Source FL Fiona L. Senior Legal Counsel Financial Services Used the software for: 2+ years ### "Wish I'd had this when I started practising law" November 24, 2023 5.0 Pros This product enables you to see exactly how many matters are current, their status, who's dealing with what and when and what's still in the pipeline. Cons Initially, we had to run 2 systems parallel. This was resolved once we integrated Xakia with our file management system. Review Source JM Jane M. Legal Counsel Financial Services Used the software for: 1-2 years ### "Data and Analytics" October 7, 2019 5.0 The Xakia team provides excellent customer service and genuinely cares about providing and improving the product. The overall value for money is excellent for the amount of output the reporting can provide. We also appreciate that there is integration with other legal software. Pros Xakia provides a detailed way to gather data and analytics on the way the team delivers legal services to stakeholders. The reporting functionalities make it simple to show the value-add of the team to the wider business. Cons When we first started using Xakia it was new and didn't have the functionality it has now. We appreciate that new and improved features are being added all the time, and the Xakia team is very responsive to requests for new functionality. Review Source JA Jason A. GC Packaging and Containers Used the software for: 2+ years ### "Great for user" October 10, 2020 5.0 Always works and has really provided a good reporting and tracking suite for the in-house team. Pros It is really easy to use and integrates fully with NetDocs. This allows real time matter creation, document filing and maanagement and tracking. Cons There are no cons to this software. Xakia team is very responsive to any issues that may occur whilst using the system and are open to feedback for any suggested changes or improvements. Review Source GS Geoff S. Deputy General Counsel Education Management Used the software for: 6-12 months ### "it has been a positive experience" March 3, 2020 5.0 Positive Pros We started from a very low base (an excel spreadsheet to track legal matters). Xakia was easy to implement and is extremely easy to learn and use. It has provided the legal team with valuable insights into workflows and helped with our reporting to stakeholders. Xakia customer service has been excellent - including being very open to suggestions for improvements. Cons No cons. Like all software, there has been the occasional small issues mainly in relation to the integration with a new document management system that was implemented at the same time. But the support team has been very responsive and any issues are resolved quickly. Review Source JC James C. Lawyer Financial Services Used the software for: 2+ years ### "Fits perfectly in our team" September 16, 2020 5.0 Very positive with excellent reporting, analytics and support. Pros It works and it does more than what we need it to do. Cons Xakia occasionally slows down and requires a restart. Reason for choosing Xakia Cost benefit analysis. Review Source KF Kari F. Director, Employee Relations Real Estate Used the software for: Less than 6 months ### "Excellent investment!" October 18, 2021 5.0 We've been very happy with Xakia's customer service, which has provided an advantage in implementation. Pros Ease of use, immediate reflection of changes, organized information, with clean, functional data points. Cons I would like to see more customization options and flexibility with standard report dashboard. Review Source PG Prue G. Legal Counsel Legal Services Used the software for: 1-2 years ### "Xakia review" September 24, 2020 5.0 Overall extremely positive, especially with the highly supportive and responsive Xakia team. Pros It has an intuitive user interface and is easy to use. Cons It can take some time to work out how to generate the most useful reports. Review Source NB Narelle B. Business Optimisation Manager Retail Used the software for: 2+ years ### "Choose Xakia!!" June 13, 2022 5.0 The team at Xakia go above and beyond to provide superior customer service and deliver on time every time. The team are always readily available to talk through new requirements or custom options and happy to assist us designing/building the solution. Nothing is too difficult for the Xakia team. Pros Xakia provides us with an easily customised, user friendly and fit for purpose software solution that our Legal team have can easily navigate. Cons There really isn't anything that I don't like about the software, it is so flexible! Review Source sM scott M. Sr. Corporate Counsel Insurance Used the software for: 6-12 months ### "great product for price" June 19, 2020 5.0 awesome Pros Ease of use. It is so easy to use. Training takes about 30 mins. But what is awesome about Xakia is that they offer continued training and instructional sessions as refreshers and how to optimize use. Since they are always improving the software these sessions are also good to learn new features and get the scoop on things in develop. Cons It is not ideal with IE browser but more updated applications are not ever. Review Source AB Ashley B. Paralegal Legal Services Used the software for: 6-12 months ### "Very Satisfied" November 19, 2025 5.0 Once I became familiar with Xakia, I became a very satisfied customer. My favorite part of Xakia is the ease in setting up the Legal Intake portal and the visibility that the rest of my company has into their requested matters. I have gotten so much positive feedback from my company whereas other platforms we have tried have elicited nothing but complaints. Pros I Ioved the ease of setting up the legal intake portal. It was able to pick up the process within a matter of minutes and in a matter of just a few short hours, I had the entire portal set up. Cons transition from previous management system was tedious and difficult to get acclimated to Xakia's formatting Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We needed a product tailored to an in-house legal department and Clio was not set up for that. Review Source VR Verified Reviewer Manager Legal Operations Financial Services Used the software for: 2+ years ### "Managing Matters Made Simple with Xakia" November 10, 2025 5.0 I enjoy working with the Xakia team. They listen to what you need and what your pain points are. They want to help solve problems and improve experience. They are passionate about their product and its impact on legal teams. Xakia operates as fundamental tool in our legal departments technology stack. Pros Xakia allows legal operations professionals to obtain real time objective data in relation to the work being managed by the legal team to enable data driven decisions around work allocation, prioritisation and where to leverage technology to reduce manual effort Cons It is difficult to get uniform uptake, usage and engagement across large teams and as a result you do get inconsistent data. In addition whilst Xakia is best of breed in matter management its document workflow and automation capabilities are less developed and integration with other products is not simple (noting integration with other products is not solely a Xakia problem) Alternatives considered [LawVu](https://www.capterra.com/p/178438/LawVu/)[Lawcadia](https://www.capterra.com/p/199374/Lawcadia/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Xakia Superior demonstration of ability to meet requirements Review Source Talk to a Capterra advisor for free and get results within 15 minutes.