# CivicPlus NextRequest Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CivicPlus NextRequest Software - reviews, pricing plans, popular comparisons to other Document Management products and more. Source: https://www.capterra.com/p/177602/NextRequest --- # CivicPlus NextRequest Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CivicPlus NextRequest ## What is CivicPlus NextRequest? NextRequest by CivicPlus streamlines the records request workflow, allowing for swift receipt, routing, and release of records through an all-in-one, modern online portal. Our open records request software increases efficiency, maintains compliance, and reduces risk, all while fostering resident trust.​ ## What is CivicPlus NextRequest used for? [Government](https://www.capterra.com/government-software/)[Municipal](https://www.capterra.com/municipal-software/)[Document Management](https://www.capterra.com/document-management-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CivicPlus NextRequest alternatives Highest Rated [4.8 (318)](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (2,787)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (177)](https://www.capterra.com/p/153712/ContractSafe/reviews/) Starting price $450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes CivicPlus NextRequest 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Create, manage, and send invoices or bills to customers Ensure all properties are adhering to government and legal codes Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Specify or track the date/time a project, task, etc., is due for completion Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Intended to be used by governmental agencies Specifically designed to address the needs of law firms and legal departments Software specialized for municipal offices and agencies Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Observe and track the demand, usage, progress or quality of a system, product, or user Streamlining repetitive tasks and activities through automated and predefined workflows Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Allison H. Office & Administrative Specialist, Senior Public Safety ### "Easy to use & incredibly useful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2019 Getting set up was virtually painless. Next Request employees were incredibly helpful and continue to be by updating the system with useful features. Having a large volume of requests was difficult to manage before and we used up lots of memory keeping copies of what had been released. This system allows us to keep track of each request and know what is going on with each with notes on each request. Storing files in the cloud helps free up space on our servers for other important things as well. Pros We love how easy Next Request makes it for us to process our requests. With multiple people in the office processing hundreds of requests per month we needed a better way to communicate what was going on with each and keep track of them. This system provided that and so much more. We are so much more efficient and our customers love the ease of use and the ability to pay online. Cons We haven't found something we haven't liked. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kacy G. Risk Manager Government Administration ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 8, 2018 We use NextRequest to receive, coordinate and respond to public record act requests. With many departments involved in the day-to-day operations, this software has really helped us to respond in a timely manner and to keep track of the process. Pros It is easy to use, and really has helped us to streamline our process and keep track of our many PRA requests. Cons I haven't found any cons specific to the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Erika S. Paralegal Government Administration ### "NextRequest streamlined the public disclosure process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2018 We automated the public disclosure process, and the tracking feature ensures we remain in compliance with the Public Records Act. Pros NextRequest streamlined our public disclosure process, automated responses and has robust reporting for JLARC compliance. Cons I have not experienced any issues with NextRequest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)