# Wisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wisp the right Space Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176874/Wisp/reviews --- Wisp 5 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Wisp Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PH Phillip H. Facility Manager Cosmetics Used the software for: 2+ years ### "Just right " March 29, 2019 5.0 WISP has been excellent! Great technical and customer support an intuitive suite of built in reports and the ability to request customization. You can "right size" the module subscription to fit your need. The system is not bloated, it simply does what it promises to do and in my experience sometimes more than you expected. It is reassuring to know that I can answer various space and head count related questions usually in under 5 minutes. Pros The system is straight forward, easy to understand not overly complicated get the results you're looking for. Cons The only caveat it's difficult on mobile devices but it is being addressed. Review Source Response from Apex42 December 5, 2019 Phillip, thank you for sharing this positive feedback on our software and advisory team! We're glad to hear that you are easily able to get the information you need and that Wisp is right-sized for your needs. LB Laurin B. Facilities & Capital Projects Manager Hospital & Health Care Used the software for: 6-12 months ### "No more headaches!" May 3, 2023 5.0 Wisp has played a key role in helping our growing agency manage space. We're able to easily run reports to check for vacant spaces, and can integrate the help of our IT team to prep a new space. The customization was far past what I imagined and I'm extremely happy to have this tool on hand. Pros Wisp is easy to use and very intuitive. I can easily access any floor plan and make changes in a matter of seconds. Additionally, every person I've worked with on the Wisp team has been extremely kind, helpful, and quick to respond. Cons Occasionally I have to refresh a page to fully load, but that's typically only 1-2 times per month. I have no other complaints about this product. Alternatives considered [Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)[Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Wisp Wisp was more cost effective and has more features that meet my needs. Review Source Response from Apex42 September 12, 2023 Thank you so much for taking the time to leave such a glowing review of Wisp by Gensler, Laurin! We are thrilled to hear how our solution has been a key role in managing your space and are excited for our partnership to continue to flourish. Please continue to let us know how we can best support you! DB Daniel B. CRE - Sr. Tactical Planner Real Estate Used the software for: 6-12 months ### "AT&T - CRE WISP " December 9, 2019 5.0 Pros I love the layout of the program, once you understand how to navigate through the program it is very user friendly. All of my buildings and occupancy data can be accessed in a matter of seconds which is very helpful for a campus of 4,500+ employees. The color coded occupancy data per leader is also very helpful when overseeing the floor plate by Business Unit. I also appreciated the fact that I was able to add my floor leads to ensure the occupancy is accurate. Cons At first, it was a little difficult to navigate but \[SENSITIVE CONTENT HIDDEN\] and the team did a great job of hosting training sessions. These worked really well for my team and I. It would also be nice to incorporate our HR systems into WISP so that it tracks when employees leave the business by generating a report. I agree that not tying it web phone as employees sometimes change their own seats would cause too much confusion but if a notice when they leave was made available that would be helpful. Although I believe that would have to be on the AT&T side and not through WISP. Review Source Response from Apex42 December 7, 2020 Daniel, we love to hear that Wisp is user-friendly and easy to navigate. It's great that you've granted your floor leads access to help maintain the data. We always encourage this as it helps improve data accuracy and integrity! With such a huge campus, easily accessing your portfolio within seconds sounds like a big help. When you are ready to further integrate your HR systems with Wisp, let us know and we will be happy to assist. MB Mat B. SVP, Director of Facilities Banking Used the software for: 1-2 years ### "WISP...the control I needed." September 13, 2023 5.0 The tool has been a game changer for facilities and is now becoming a benefit to our IT team as they are now tracking equipment location across the footprint and for our leadership as they can now view open seats as they are hiring across the footprint. Pros Wisp has given me an overview of our 55 locations and the control I needed to facilitate our growth and better manage our footprint as we continue to try and right size our footprint. Cons Given the safeguards of our network, we have yet been able to get desk reservations set up on mobile devices. This is not so much a WISP issue but a challenge with our industry to bring outside applications onto our network. Reason for choosing Wisp Wisp offered exactly what we needed and the ability to add features as we go. It will grow with us and our needs. Review Source LC Lillian C. Workplace Strategist Automotive Used the software for: 2+ years ### "Wonderful Space & Occupancy Tracking Tool" May 10, 2021 5.0 I have been a Wisp user for many, many years. I have not used any other tool to compare with, but I have always been a satisfied customer. The constant improvement of Wisp and added features over the years have been fantastic. The customer service team is excellent to work with. We are constantly finding new ways to use Wisp to improve our business. Pros Wisp features are geared towards information that a company will want to track and report on for their portfolio. Seeing boundaries of business units on floorplans as well as downloading ready-made reports to track SF's, Occupancy, Vacancy from building to floor level detail has been the most common & useful information provided to our users. From an Administrator point of view, there are so many more features and data points that we use and track. The tool is easy to use and it is integrated into other company systems. Cons One of our offices was using a stacking feature that was removed recently, but hopefully Wisp will bring it back in the future. Other than that, there is nothing I would consider a con. Review Source Response from Apex42 June 2, 2021 Lillian, We appreciate our long-term relationship and rave review! We now have a stacking report with visualizations and data that may meet your needs. Thank you again for this feedback. Please continue to let us know how we can best support you! MP Marilyn P. Sr Tactical Planner Entertainment Used the software for: 2+ years ### "Excellent User Friendly Program !!" December 6, 2019 5.0 This has been a wonderful experience since day one! Each contact is so helpful and responds very quickly. \[SENSITIVE CONTENT HIDDEN\] is our main contact and has helped us work out so many issues over the years and has worked closely with us to create the best possible way for Wisp to work for us, and have our information updated automatically when possible. Wonderful customer service! When I have questions they are quickly answered, issues resolved. Pros Very organized, easy to read and easy to get to the info I need. VERY user friendly. Quick to learn, quick to use. Provides us with the information we need a real time as we update. It offers more options that we have used. Cons There are times we wish it could conform to our detailed specifics. Having said that, we are aware that with programing changes you can accomplish most requests but with our restricted budgets and timeframes some aren't attainable.....or would really be worth the costs. Review Source Response from Apex42 January 3, 2020 Marilyn, it's wonderful to hear this positive feedback, and we are so happy that you've found Wisp insightful and easy to use! We strive to deliver the highest level of customer service and your long-time account leader will be thrilled with this review on how he had helped your team succeed. Thank you! SE Sara E. Representative Admin Information Technology and Services Used the software for: 2+ years ### "Wonderful Software" December 3, 2019 5.0 Our facilities department uses this software on a daily basis. It offers our team the ability to track placement of associates, printers, cameras, etc. and allows us to track changes. I really love that we have other office sites uploaded so even though I have never traveled to them, I have an understanding of the other offices without leaving my desk. Pros I love the ease of use of this software. \[SENSITIVE CONTENT HIDDEN\] is always offering new tips and tricks, and will keep me updated on any upcoming updates. This software does everything my company needs for space planning. Cons We've run into some discrepancies on the back-end at times, but anytime we point it out, it is quickly taken care of. Review Source Response from Apex42 January 3, 2020 Sara, we are thrilled to hear that Wisp has increased your connection with other offices and is a daily asset to your facilities department. Ease of use and ongoing improvement are top priorities for us, and we love hearing when our clients feel we are meeting these goals! I'm glad that you've been able to work through any challenges with your account leader, and we look forward to many more years of service! FA Frank A. Senior Manager Of Moves and Renovations Facilities Services Used the software for: 1-2 years ### "WISP's Overall Performance for my Job Function" January 22, 2019 5.0 WISP has revolutionized the way our company internally charges our departments rent for their space usage. Making rent allocation changes is so easy now and the export and reporting features are in real time as well. WISP's space accountability and seat assignment allows us to track underutilized space more efficiently and gives us the ability to know who is located where, and if we have vacancies that can be filled. Pros The ability to make assignment and accountability changes in real time is the most efficient feature to me. The functionality and reporting features have such an expanded capability. With this product we have cut down a tremendous amount of labor hours doing manual change requests and alterations to the primitive accountability process we had previously. With this product you can determine if you are utilizing your space to its maximum efficiency and see where and how you can improve. Cons The inability for the user/operator to add/move or reconfigure standard furniture while in the furniture layer as opposed to sending the request to support. Review Source Response from Apex42 December 17, 2019 Frank, thank you so much for taking the time to write this detailed review! It's wonderful to hear how Wisp has significantly reduced your labor hours for change requests, reporting and rent allocation changes. We pride ourselves on making our clients' lives easier and love hearing how Wisp has made this impact! RS Rachel S. Facilities Project Coordinator Hospital & Health Care Used the software for: 2+ years ### "WISP: A Facility Manager's Best Friend" December 12, 2019 5.0 Pros WISP is a great tool for tracking our facility's layouts and the personnel within them. We are loving the changes and new features the company rolls out on a regular basis to make the utilization of the software and the data we glean from it an exceptional experience. Working with our customer manager, \[SENSITIVE CONTENT HIDDEN\], has made this entire process a breeze. His positive attitude and willingness to go above and beyond really makes the entire WISP program top notch! Cons We would love a mobile version, please!! Review Source Response from Apex42 January 3, 2020 Rachel, we love hearing enthusiastic feedback like this from our clients! Our advisors pride themselves on going above and beyond and they will appreciate this review. We're so glad to hear that you've enjoyed the new features and functionality. Our development team is currently working towards more mobile-friendly functionality so expect this in the future! PS Peter S. Sr Director Global Facilities Computer Software Used the software for: 2+ years ### "Easy to Use Space Planning Software" February 24, 2021 5.0 Having the whole portfolio reporting on a consistent USF basis and having full transparency on a global basis is the primary driver. We are implementing an auto data feed and SSO which should improve accuracy and usability. Pros It is easy to use and the support is fantastic. Cons The recently introduced reservation module is rudimentary and not consistent with the overall software. Hoping they will improve and expand this functionality soon. Review Source Response from Apex42 March 2, 2021 Peter, It's great to hear our team has been fantastic and that Wisp is providing you with transparency and consistency across your portfolio. Once you've integrated Wisp with your other systems, you'll also reap the benefits of increased data accuracy. We truly appreciate your candid feedback about our reservation capabilities, and are excited to share that we're currently developing three additional features to expand the functionality, as well as add completely new functionality. Our upcoming features will include: The ability to reserve desks for up to a year in advance The ability to reserve desks on behalf of another person(s) Touchless check in/out of desks using QR codes If you are interested in hearing more about our upcoming enhancements, please reach out to your Wisp Advisor! GG Gina G. Administrative Operations Specialist Legal Services Used the software for: 6-12 months ### "Wisp is the way to go!" December 3, 2019 5.0 Wisp has come in handy numerous times for very last minute requests. It was a crucial part of our office move and continues to be a beneficial asset to day-to-day operations. Pros It's so user friendly and easy to learn! Plus, it provides so much useful information, between having the most up to date floor plans to obtaining current reports and rosters in less than a minute, Wisp can truly do so much! Besides the product itself, Wisp team is amazing to work with as well! \[SENSITIVE CONTENT HIDDEN\], who taught me everything I know about Wisp and continues to teach more new features about the product, was so patient and helpful from the start. She never hesitates to respond quickly and effectively. Cons The ability to customize reports easily, I think this is the one part I'm still becoming acclimated with. Review Source Response from Apex42 December 17, 2019 Gina, we are so happy to hear that Wisp provides you with such useful information and that you are continuing to unlock more value as you learn more from your Wisp Advisor. The team will be thrilled to hear this feedback. Thank you for the wonderful review! EC Eddie C. Facilities Manager Computer & Network Security Used the software for: 2+ years ### "Wisp review" April 29, 2020 5.0 I love working in Wisp, I use it everyday to keep track of where people sit and to space plan for future larger moves. Pros I like the space planning scenario, asset tracking, and reporting. I also use Wisp to give me my monthly distribution lists. Cons That it doesn't tie into another program, like Lenel to give true numbers when associates for adds/ removes from the company. Review Source Response from Apex42 May 21, 2020 Eddie, we're so pleased to hear that you are finding value in the many of the features within Wisp for daily use and future planning. Our team would love to work with you to ensure that the integration with Lenel is configured so that you are always working with the most accurate data. Please continue to let us know how we can help! SB Shawn B. Sr Property Project Manager Financial Services Used the software for: 2+ years ### "WISP - Space Panning" August 14, 2019 5.0 We use the tool every day Pros Easy of use - flexibility - customer support Cons just concerns with flash - that will be solved soon. Review Source Response from Apex42 January 3, 2020 Shawn, thank you for the great review! We're glad to hear you find Wisp flexible and easy to use every day. I'm happy to share that your concern about the use of Flash within part of Wisp is nearly resolved. Please keep an open dialogue with your Wisp Advisor to discuss the non-Flash option and transition timeline. We look forward to working with you for many years to come! SS Sherri S. Facility Coordinator Facilities Services Used the software for: 2+ years ### "Very helpful and user friendly and anytime i need help i just email our contact and she answers" May 1, 2020 5.0 WISP is very user friendly and easy to work with Pros its easy and very user friendly - If I should ever have a issue or problem I just contact my contact and she gets back to me ASAP Cons I really haven't found anything I don't like about WISP at this time Review Source Response from Apex42 December 7, 2020 Sherri, Thank you for this wonderful review. We love to hear that Wisp is user friendly and that our team is responsive to your needs! ET Erin T. Senior Tactical Planner Architecture & Planning Used the software for: 1-2 years ### "WISP is a game changer" December 6, 2019 5.0 Quick turnaround on reports/data and flexibility to easily manipulate the data in various views that our leadership needs to different scenario future planning. WISP is a lifesaver for occupancy tracking Pros It is very intuitive and even when I can't figure out how to do something the support team is exceptional with quick responses and help! Cons I wish it was user friendly on a tablet device Review Source Response from Apex42 December 17, 2019 Erin, we can't thank you enough for this wonderful review of Wisp and our dedicated support team! We're so glad Wisp has made scenario planning and accessing data easier for you! Thank you! AR Andrew R. Director Real Estate & Workplace Services Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "WISP at Crestron" December 20, 2019 5.0 We have given our employees the opportunity to find where their co-workers sit and provide the necessary and up to date information regarding each employee. Pros Easy to use and gives us what we need. The information is all in one place Cons Initial setup was painful, but that is the case with any option Review Source Response from Apex42 January 3, 2020 Andrew, we are so pleased to hear that you find Wisp easy to use and are benefiting from all of your information in one place! We try to do as much heavy-lifting as possible during implementation to get our clients up and running quickly, however, we understand that learning new software and gathering all of the initial floor plans and information can be a challenge. I'm happy to hear you are now up and running. We are always improving processes and appreciate this feedback. Please continue to let us know how we can best support you! Talk to a Capterra advisor for free and get results within 15 minutes.