--- title: "CometChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CometChat Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/176671/CometChat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CometChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CometChat ## What is CometChat? CometChat allows to quickly integrate in-app text messaging and voice & video calling to any mobile app or website. Our platform provides user-to-user communication that connects the users of an app with each other such as buyers with sellers, patients with doctors, taxi drivers with passengers, and more ## What is CometChat used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $109 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CometChat?[Manage this product listing](https://www.g2.com/products/cometchat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CometChat 4.3 (14) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $109 Usage Based, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (14) Ease Of Use 4.0 (977) Value For Money 3.9 (14) Value For Money 4.2 (799) Customer Service 3.4 (14) Customer Service 4.0 (770) ## CometChat alternatives [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about CometChat Overview ### Which roles and teams benefit most from CometChat? CometChat is most used by executives, product leaders, engineering teams, and client-facing managers building communication features into digital products. CEOs and owners oversee customer engagement strategy, while product and operations heads manage in-app messaging workflows. Developers, principal engineers, and IT administrators handle implementation, integrations, security, and ongoing platform maintenance. Answer based on 14 reviews Overview ### What company size and specific industries is CometChat built for? CometChat is designed for developers and service companies of many sizes, from small teams to larger enterprises, that need in-app chat and communication features. It is used across telehealth, eLearning, dating, online marketplaces, on-demand services, virtual events, and live streaming businesses. Features and Usability ### What are the key features of CometChat? CometChat offers chat/messaging, live chat, group messaging, and real-time notifications for text communication. It also includes audio/video conferencing, two-way audio and video, screen sharing, and call recording. Additional features include access controls/permissions, single sign-on, file sharing, transcripts/chat history, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does CometChat integrate with? CometChat integrates with Intercom for customer messaging workflows. This catalog integration supports teams that want to connect in-app chat with support and engagement tools without adding extra systems. Getting Started and Support ### What training and onboarding options does CometChat offer? CometChat provides webinars, documentation, and videos to support getting started. Webinars offer live or scheduled guidance, documentation gives written reference material for setup and feature review, and videos provide visual walkthroughs that teams can consult at their own pace. Getting Started and Support ### What customer support options does CometChat offer? CometChat provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support helps users find answers across multiple channels, though no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,147 Unified Communications reviews Capterra data shows that buyers of unified communications software rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) CometChat supports all three of the features reviewers rate most highly: **Mobile Access**, **Alerts/Notifications**, and **Screen Sharing**. Together, these capabilities help businesses keep employees connected across devices, stay updated on new activity in real time, and share information visually during conversations, allowing teams to communicate faster and work together more effectively. Mobile Access 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Screen Sharing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Reporting/Analytics 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Branding 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Live Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time CometChat 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Messaging: Group messaging lets multiple people carry on a group conversation - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 3.9 (14) Free Trial Free Version Basic $109.00 Usage Based,Per Month Value for money 3.9 (14) 3.9 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (14) 3.4 Based on 14 reviews ## User reviews Overall rating 4.3 Based on 15 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(6) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Verified Reviewer 5.0 November 4, 2026 AI summary based on a full review CometChat provides valuable features that enhance user interaction on platforms, particularly through chat and video. A limitation is the lack of proactive communication regarding new features that could benefit specific use cases. Log in to unlock the full review, detailed ratings, and pros & cons Alejandro Javier V. CEO Used the software for: I used a free trial ### "In addition to having a good system, the support is excellent." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2021 I managed to develop an application with chat and video conferencing thanks to CometChat. Pros The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application. Cons They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation. Allie T. Company Owner Used the software for: Less than 1 year ### "Changed Business Model" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 8, 2019 Pros Relatively easy to use. Intergrates with many platforms. Cons They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem. CE CEO CEO Used the software for: 3-5 years ### "Did not live up to sales agreement" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2018 Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have Pros \-Gateways for various platforms to be tied in. -Service to take load off of our servers Cons \-Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen DI Director Director Used the software for: 3-5 years ### "Excellent Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2018 Pros Integrates really well with Wordpress site and Buddy Press Cons Its expensive and support is a bit slow. They also need a better dashboard Ashher W. Ceo Used the software for: I used a free trial ### "Cometchat Is Awesome Application For Communication Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 22, 2021 Pros It's super easy to integrate To your Website or blog so More of your audiences can interact through Voice, Video,or Even Text messages.. Cons The Company Should Do More advertising For this Amazing Software that is Handy youse for untech person like me, And Make it famous so everyone can Get benefits out of it.. Syed Ehtisham M. CEO Used the software for: Less than 1 year ### "Not Happy With The Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 16, 2021 The product is good, but their support is worst Pros Multiple ways of communication for multiple users. Cons Their Support is not good, They tooked a long time to reply until i get really angry. The Support team was not very knowledgeable. Supriya S. Product Operations Head Used the software for: Less than 1 year ### "Love the product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 6, 2018 Would definitely recommend to give Cometchat a try Pros CometChat is easy breazy to integrate, takes less than 5 minutes to set up on the website. I can customise the chat feel and features without any technical knowledge. Their pricings are modest and acommodate everyone's budget. Cons Support takes time to get back issues are resolved nonetheless. CE CEO CEO Used the software for: Less than 1 year ### "Great for Wordpress Apps" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 24, 2020 It helped us create an online chat community without using Buddypress or an external social network. Pros Enables Wordpress products to offer a light community without heavy coding. Cons The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper. MH Marketing head Marketing head Used the software for: Less than 1 year ### "Its been only a month but I am lovin' it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 1, 2018 Pros We recently developed a healthcare website & our rather new in the industry. Not being from a technical background, I was looking for a product that could be easily integrated and handled. Their support team was quite patient with us, they answered each and every query in detail. We have also implemented their role based access model, this is something which no other product has. I am actually seeing the ROI coming in from that. Till now the experience has been good. I hope this continues Cons Support could be a little better. There is a little bit delay in getting replies from the team but at the end it usually comes together. [View all Reviews](https://www.capterra.com/p/176671/CometChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.