# Cisco Meraki Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cisco Meraki the right IT Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176649/Meraki-Systems-Manager/reviews --- Cisco Meraki 4.5 (129) [View alternatives](https://www.capterra.com/p/176649/Meraki-Systems-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cisco Meraki Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy“ April 30, 2025 JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The annual license renewal is costly. If you decide to co-term your licensing, it is not immediately obvious what the yearly licensing costs will be so it is important to consider this factor when forecasting your budget. “ May 8, 2024 JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I love that we are also able to allow access to outside vendors and internal staff in a secure way with only the access the need and nothing more. “ May 8, 2024 TA Thu Ta A Network EngineerComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “If you have multiple public IP addresses, it is not possible to separate the outbound PAT configuration for each user network.“ April 2, 2024 AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice“ April 30, 2025 KC Kyle C System AdminHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Like anything with Cisco it's expensive and this is the mid tier option for business users, if you want anything more specialized, you're going to have to pay up higher.“ October 16, 2024 JB John B Systems AdministratorCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “Helped us to manage our mobile devices and deploy applications needed by employees“ February 21, 2025 Alejandro Enrique M Helpdesk Operations SupervisorTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “With the continuous expansion of our network also demands the inclusion of more MR devices, these are notoriously more expensive although comparing the cost/benefit ratio is worth the investment, however, one of the limitations for this type of network is its close dependence on the internet connection to perform advanced technical configurations on the devices, everything related to ACS configuration, MAC filtering (black or white list) as it does not allow such configurations locally limiting it to communication with the central administration.“ May 28, 2023 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark M. Vice President of Information Technology Market Research Used the software for: 2+ years ### "Great for a large range of businesses" April 12, 2021 5.0 Overall we are pleased with our Meraki purchase and installation. We used a system integrator to obtain it but looking back we could have saved some money doing it ourselves but the quick onboarding and initial setup by the integrator ensured we got running quickly Pros Meraki is a cloud based product that controls on premises and remote hardware. The hardware is top of the line and includes all the functions you would expect from an exterprise offering. Given the broad number of options and the cloud based always updating nature of this product if fill many needs and be adopted by most organizations. Cons Some of the navigation takes some getting used to and I wish it would flow more but there are so many features that building a fluid navigation gets tough, even for Cisco. The graphing could also be better and offer additional options when you need more details but generally it will fill most needs. Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) We had performance issues with VOIP on our previous product and we could not solve it. With Meraki it was a non issue and everything just worked. Review Source JA Julian A. IT Technician Education Management Used the software for: 1-2 years ### "Cisco Everything" April 3, 2025 5.0 Pros The best GUI and best layout for anything! Has all the bells and whistles you can ask for. Cons I hate that it is all licensed and super expensive. Alternatives considered [UISP](https://www.capterra.com/p/234674/UNMS/) Reason for choosing Cisco Meraki We chose Cisco because it was what we currently had installed already. Review Source AR ALEXANDRA R. It manager Information Services Used the software for: Less than 6 months ### "Radomly restarting" August 31, 2025 1.0 Restarting randomly snd frequently poor quality network Not stable Telus not allowed admin access to configuration features Pros Good speed where available But a lot of problems with stable network Strongly not recomended Poor quality network Cons Restarting randomly and frequently Strongly not recomended for budinesses if you care about stable network Alternatives considered [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Reason for choosing Cisco Meraki Telus installed as part of telus network No alternatives Switched from [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Telus offer better price For business internet and mobile Review Source MC Miranda C. Director of IT Retail Used the software for: 2+ years ### "Easy to use Security Appliance and platform" March 5, 2025 5.0 Overall I have had a positive experience and will continue to use this product. Pros Easy to set up and has been easy to maintain over the years Cons The licenses are expensive and you have this blended license things when you add more to your account. Switched from [XG Firewall](https://www.capterra.com/p/187688/Sophos-XG-Firewall/) I needed a platform that was easy to manage. Sophos was not easy to use and meraki made the switch much easier. Review Source AC Alex C. IT MANAGER Logistics and Supply Chain Used the software for: 1-2 years ### "Really easy to use and set up" May 12, 2025 5.0 It has been good over the last three years that i have been using it. It has saved a lot of time and effort. Pros Easy to use and very easy to set up. IF you need something that is plug and play this is the system that is for you! Cons The limitation with integrating other brands to the dashboard. Review Source CK Cole K. IT Specialist E-Learning Used the software for: 2+ years ### "Can't go wrong with Meraki" May 2, 2025 4.0 Meraki is a great platform. Easy to use. Pretty simple to configure. Meraki makes troubleshooting easy due to the robust telemetry. Pros I really appreciate the amount of information I have about my networks at any given time. I really like the remote agent too! Cons I wish there was a dark mode. Most of my apps are set to dark mode, so when looking at Meraki, it takes just a second to get used to it. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Best cloud-managed networking platform" April 23, 2025 5.0 It is so easy for an IT admin to being able to keep track using this software Pros Being able to manager and overview all the network devices is just amazing Cons Never ever had any issues with Cisco Meraki. I will always keep working with this Review Source AA Annie A. Global Head HR and Marketing Information Technology and Services Used the software for: 1-2 years ### "Global Head HR and Marketing" April 30, 2025 5.0 My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice Pros Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy Cons What I liked least about Cisco Meraki is its limited customization and advanced configuration options, which can be restrictive for power users or complex enterprise environments. Review Source TC Timothy C. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Cisco Meraki - Subscription based WIFI" December 12, 2024 5.0 Pros Ease of setup, Very reliable WIFI solution. Configuration are all saved in the cloud. Cons Cost of annual licensing. If customer choose not to renew, the product will be unusable Review Source VR Verified Reviewer System Admin Hospital & Health Care Used the software for: 2+ years ### "Meraki, Good for medium tier businesses" October 16, 2024 3.0 Very solid overall, haven't had many complaints with them, end of the day it's Cisco and that at alone has large benefits and also similar downsides. Pros Very easy to user interface and mobile ability is great. Cons Like anything with Cisco it's expensive and this is the mid tier option for business users, if you want anything more specialized, you're going to have to pay up higher. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "The apple of networking" December 12, 2024 4.0 Pros Very easy to use and manage, cloud portal is good Cons Expensive and not very customizable, but still worth Review Source MS Michael S. Network and Security Engineer Retail Used the software for: 1-2 years ### "Meraki review" August 5, 2024 4.0 Pros Really good for AP deployment and monitoring Cons Appliances can be really expensive like for example the MR44 Review Source JS John S. ICT Director Medical Practice Used the software for: 1-2 years ### "Excellent Solution for Firewall" April 18, 2024 5.0 Pros Cisco Meraki has reputable monitoring and firewall assistance. Cons Cisco Meraki makes defined security without compromise. Review Source AM Alejandro M. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "A cloud infrastructure that optimizes our services" August 9, 2023 4.0 There are many benefits of taking our network infrastructure to the cloud, operating costs, software licensing, hardware maintenance, security systems and disaster protection are some of the costs that reduces an organization with such implementation, on the other hand, accessibility from anywhere in the world and manage the network offers very broad possibilities for any IT team, Cisco Meraki in its various products has given us the ability to manage a wireless ecosystem deployed in a fairly large geographical area with the administration from the cloud, this allows us to detect anomalies in real time, view bandwidth consumption in a timely manner and a large number of functions that makes the administrative work of the network a little easier. Pros Cisco Meraki has allowed us to evolve our network infrastructure and the way we interact with this, there are clear details that make this a highly balanced, sustainable and accessible network, due to its on cloud environment has reduced locative, operational and maintenance costs associated with the equipment installed on these sites; aspects to highlight within the Meraki environment I can mention their equipment (Access Point) in our case, these are robust equipment, resistant to different outdoor environments, easy configuration (plug and play) and administration in the remote console, in addition, provides a wide range of data and metrics that are a very detailed basis for the management by our IT team in all the deployment of the infrastructure, Its clear and intuitive console has the functions at hand offering very fast possibilities to configure parameters such as SSID, MAC filtering (white and black list), bandwidth management either by SSID or by users, WEB content filtering, among others, possibilities like these make Cisco Meraki a very strong ally in our organization. Cons It should take into account the number of devices implemented in the network as it depends on the number of licenses to hire, although their individual cost is a bit high if you must take into account that this value is associated with some benefits of great help as some devices have a lifetime warranty while licensing is active, although in our cases the Access Point does not have this benefit I can guarantee that such equipment have a very striking performance in addition to withstand extreme operating conditions, so no negative comments so far I do not have. Review Source VR Verified Reviewer Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Cisco Meraki is Intelligent Simplicity" August 23, 2021 5.0 It has been one of the best experience ever. Switching from Blue (Cisco Traditional) or any other vendor to Green (Cisco Meraki) has been seamless. But then again, it will depend on your context. Pros The ease of deployment. You can be up and running (with policies defined) withing minutes! Cons Once configured, the policies takes about a minute or too to be take effect. I believe this depends on your own internet connectivity as well. Also, the native windows vpn client is buggy but it has announced that Cisco Anyconnect Client will soon be compatible with Cisco Meraki VPN Services! Alternatives considered [FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/) Reason for choosing Cisco Meraki Simplicity and ease of deployment. Review Source Aaron V. Support Desk Specialist Information Technology and Services Used the software for: 1-2 years ### "Comprehensive Network Management Tool" July 30, 2020 5.0 I work for a managed IT provider, and many of our clients utilize Meraki networking hardware. We do not use this software for MDM, but it is a quite robust management solution for managing networking equipment, whether you need to manage multiple clients or just one. I am not in charge of setting Meraki equipment up (only managing it after setup) but it appears to be easy to set up multiple sites within an organization, and there are a plethora of tools in a fairly easy to use interface to make managing your network easier. Pros For our clients who are using Meraki, I really enjoy being able to see the status of a client's site(s) at a glance to help determine if there are underlying problems on the network. Compared to other firewall options, Meraki makes is simple to carry out admin tasks like URL whitelisting, port forwarding, and creating other general FW rules. Meraki also makes it quite simple to set up VPNs (both site-to-site and client versions). It also has a good range of troubleshooting tools built right into the console (ping, traceroute, DNS lookup), eliminating the need to connect directly to the device to accomplish such tasks. Cons I feel like there have been moments where I wish there was more in-depth logging capabilities within the management console, but I am having trouble recalling specifics at this time. The console isn't otherwise really lacking in anything that I can think of. Review Source VR Verified Reviewer Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "Decent MDM - But Conversion to License structure is irritating" December 13, 2018 4.0 Sales/account reps are purely focused on selling you new stuff so they can improve their numbers. they do not look out for you once you've bought their product. Pros It has a decent feature set - including remote management of profiles and security features, For both Macs and iOS. The ability to completely lock down and erase the entire device has been nice in a few extreme situations. The UI is intuitive and easy to use with LOTS of information about the devices being managed. Cons Initially we enjoyed the fact that we were given a relatively high if not unlimited (I cannot recall) now, we are billed per device. Which is fine. But the process to obtain the licenses is absolutely ridiculous, takes way too long and they do not allow for our account for an upgrade process. IE client has 20 computers enrolled, and they replace all of them, well you have to get another 20 licenses (paying for 40 computers) and then remove the old computes when they are phased out. Then decrease the license count. There is zero flexibility here, and the vendor was borderline indignant when it was pointed out how this is a problem in the real world. Review Source TTA Thu Ta A. Network Engineer Computer Networking Used the software for: 2+ years ### "Cisco Cloud-Managed Network Devices Review" April 2, 2024 4.0 I have three years of experience working with Cisco Meraki devices (MR, MX, and MS). The initial setup configuration is straightforward. Group Policy can effectively manage users, allowing for both manually applied SSID policies and automatic applied through a Radius server. This is one of the notable features of Cisco Meraki Firewalls. Pros The easiest way manage to Network Device from the cloud and control the user with Group policies. One of my favorite feature is Group policies that is controlled the specific user with specific firewall rule, traffic shaping and security policies (like URL filtering, YouTube restriction level). Cons If you have multiple public IP addresses, it is not possible to separate the outbound PAT configuration for each user network. Review Source VR Verified Reviewer IT manager Retail Used the software for: 1-2 years ### "Great product for it's money" February 15, 2023 4.0 All in all, this product is a win-win solution for companies that are looking for easy scale up. Pros Overall control over the sites where it was implemented made it easy to manage. Cons Some client versions were not fully compatible with the most recent OS like Mac is. Alternatives considered [Sophos Central Device Encryption](https://www.capterra.com/p/241751/Sophos-Central-Device-Encryption/) Review Source GL Gary L. President Information Technology and Services Used the software for: 2+ years ### "Meraki is our go to..." March 28, 2024 4.0 Pros Ease of use, simplicity in it's design, tech support and warranty Cons It can be pricey and some customers don't have the budget. Reason for choosing Cisco Meraki If the budget permits we use Meraki, otherwise Ubiquiti Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) in our opinion Meraki is a better product Review Source CT Carson T. Senior Network Services Specialist Retail Used the software for: 2+ years ### "Gold standard for Medium-Large businesses...remote site management" November 17, 2022 4.0 Pros easy to spin up remote systems, all cloud managed and deployed. Plug and Play setup, as well with templated usage, you can deploy in a matter of minutes Cons MX firewalls don't provide enough MANUAL OVERRIDES which would be useful. Not as robust as old IOS firewalls for that specific reason. Alternatives considered [FortiManager](https://www.capterra.com/p/246675/FortiManager/) Reason for choosing Cisco Meraki Long standing use cases with Cisco. Review Source AA Andrzej A. IT Specialist Construction Used the software for: 2+ years ### "Easy to manage and deploy" July 12, 2022 4.0 Overall network managing is quite good. It's easy to setup new location. Cloud managment makes it easy to deploy and manage. Single pane of glass gives ability to see all location at one and we can make changes. Due to price we limit use only to routers and AP co i can't comment on MDM, switches and other meraki products. Pros It's ideal to many locations with often changing IP address. It makes managing very easy. We can basically send router not configured and it will connect to cloud and setup configuration very fast. Aut-VPN is great in cisco meraki. It just works. Cons Price for convenience is very high. That's main thing that may discourage someone to purchase this product. Copying configuration to different router is bit tricky in UI. Review Source Sam L. Systems Administrator Financial Services Used the software for: 2+ years ### "Meraki - easy to use for the Network administrator" February 24, 2021 5.0 Overall, I would choose Meraki again. The costs are evened out by not needing to have a network engineer on staff if you have a good understanding of your network. Not for the enterprise, but small to medium business with a Network Administrator would benefit greatly with all the features you get with their products. Pros I didn't have to use CLI to make any configurations. The GUI is very intuitive and easy to navigate. The built-in net flow allowed me to catch a ransomware attack by providing me the data usage and source/destination information. Quickly isolated the offending device and got it unplugged. Cons Price. You purchase the hardware, then also have to license each device. This makes for a pretty expensive network appliance over time. Review Source James D. President Computer & Network Security Used the software for: 2+ years ### "Great for Cloud Management" February 17, 2021 4.0 Overall good and reliable. Very stable, even with the lacking ssl vpn. Pros This is a one of the better cloud based platforms for networking and management. There is a lot of insights available within the dashboard Cons This equipment becomes worthless without a license. Still no SSL client VPN. It seems like the licensing cost is getting higher and higher each year. Review Source Belmin K. ICT Specialist & Conultant Information Technology and Services Used the software for: 2+ years ### "A good cloud network administration solution" June 7, 2023 5.0 Intuitive and robust tool for the network administration through cloud. Pros Meraki is a great cloud tool for managing networking devices.Great dashboard for the administration (one sub-dashboard for every Enterprise). Cons Expensive if you look at the competitors.Lacking native log management, Syslog server needed. 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