# MedTrainer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MedTrainer the right Credentialing solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176583/MedTrainer/reviews --- MedTrainer 4.3 (148) [View alternatives](https://www.capterra.com/p/176583/MedTrainer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of MedTrainer Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews VG Vanessa G Training Compliance SpecialistIndividual & Family Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I love that medtrainer classifies some of the trainings under compliance/regulatory categories, as this is what my agency cares the most about, so it's easy to look for those particular courses and maintain them as a learning priority.“ May 27, 2025 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Medtrainer was not helpful in any of the trainings I specifically needed for my business even though it was a cheaper option than most and sounded great during the sales pitch. When following the contract on how to cancel our services.“ November 20, 2025 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “MedTrainer is great for compliance checking for our healthcare practice.“ April 9, 2026 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “My business barely used Medtrainer and it did not fulfill the our need but we paid for it for one year.“ November 20, 2025 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “One feature they have is AI which does make working on their platform easier!“ April 9, 2026 NT Noah T Compliance ClerkHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “It is not as customizable as I would like it to be at times.“ July 14, 2025 NM Nancy M CredentilaingHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that i can include a lot of info on enrollments and track it.“ July 14, 2025 JL Jenn L Center AdminstratorHealth, Wellness and Fitness, 10,001+ employeesUsed the software for: More than 2 years. “The only issue I have had is onboarding a new employee that has worked at another location.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristin H. owner Medical Practice Used the software for: 2+ years ### "Great Compliance and Credentialing!" April 9, 2026 5.0 We have had a great overall experience with MedTrainer and definitely feel audit ready with their compliance program. Pros MedTrainer is great for compliance checking for our healthcare practice. One feature they have is AI which does make working on their platform easier! We use MedTrainer for credentialing as well. Cons MedTrainer assigns you a specific representative to use- sometimes the customer service isn't as fast as I would like for credentialing. Review Source Response from MedTrainer April 21, 2026 We're thrilled that MedTrainer is helping your organization feel audit-ready and that our compliance program and AI features are delivering real value. We're glad you're using the platform for both compliance checking and credentialing. We appreciate your feedback about response times on credentialing support and will ensure our team addresses this. Your success is our priority. Thank you for choosing MedTrainer! LF Lisa F. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Medtrainer review" July 10, 2025 4.0 It has been an overall good experience in the few years our practice has been using Medtrainer and I hope the practice decides to stay with this program! Pros Medtrainer is easy to use, both at the administrative level and the student level. The dashboards are easy to read/understand/navigate. Cons Inability to run reports easily. Our organization is large and split into multiple divisions. I used to be able to run (at any time) an easy report showing me who had open coursework to complete. Now I don't have that ability to do so easily. Switched from [Healthicity Compliance Manager](https://www.capterra.com/p/156138/Compliance-Manager/) Company chose a different compliance platform Review Source NW Nicole W. Program Director Mental Health Care Used the software for: 1-2 years ### "DO NOT RECOMMEND " November 20, 2025 1.0 Overall experience was not worth the cheaper price, it hindered the overall point of the need, low quality customer service, poor sales tactics. Would not use again and would not recommend to others. You get what you pay for. Just pay for Relias. Pros I liked what the sales guy sold me on, which I never got. Now that I am trying to leave he said he will get it for me. Such as the specific trainings I need for my patient population, state and federal requirements and accreditation requirements. Cons Pretty much everything. I was sold a lie. I did not find it to be user friendly. But that could have been because I was told I was getting something I was not. So when I looked for those functions to teach myself, they were not there. When I asked questions, I was met with responses like "did you watch that training video" and I sure did. Medtrainer was not helpful in any of the trainings I specifically needed for my business even though it was a cheaper option than most and sounded great during the sales pitch. When following the contract on how to cancel our services. We were locked in for one year, then after that it went month to month, we would need to provide a 30 day notice of termination of services, then Medtrainer would send you a termination of services survey. I did all of those steps, they sent me the survey, completed that, then after was met with "oh you did not read the fine print and we actually signed you into an other year actually automatically" Then was offered we can add those specific trainings you would like. I asked "The ones I was told were available to me to begin with and the templates for policies and procedures I was told that were available to me too that are not there". My business barely used Medtrainer and it did not fulfill the our need but we paid for it for one year. Alternatives considered [Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing MedTrainer Sales pitch was great and seemed promising. Review Source JL Jessica L. Nurse Educator Hospital & Health Care Used the software for: 6-12 months ### "Overall Great Learning Module " May 21, 2025 5.0 Overall it is a great learning module for our organization and it gets the job done. I think that MedTrainer (once you get used to using it) is very user friendly. Pros Very user friendly and staff are responsive to assist with troubleshooting IT issues that may arise. Cons Sometimes there are login issues with the SSO login. There are not enough learning modules available for specific learning for different departments like ER/Obstetrics. Switched from [HealthStream Learning Center](https://www.capterra.com/p/232229/HealthStream-Learning/) I am guessing cost association, but unsure at this time Review Source Response from MedTrainer June 2, 2025 We are sorry to hear you've experienced login issues with SSO and found our learning module library lacking for specific departments. We understand the frustration this can cause. Our customer support team is readily available and happy to assist you with any login difficulties you encounter in the future. Additionally, please know that our learning team continuously reviews customer feedback to identify needs and expand our course offerings. We appreciate you bringing these points to our attention. AO Ashley O. Provider Relations Manager Hospital & Health Care Used the software for: 2+ years ### "Great for Payer Enrollments, Credentialing features could use some work" July 7, 2025 5.0 Overall, despite some frustrations, I am very pleased with the platform. It definitely helps streamline the payer enrollment process. Pros I appreciate the ability to easily track payer enrollments and the customized reporting. I also use the Provider Enrollments dashboard frequently (although I wish it showed some different information). The Privileges and Appointments section is nice to have all approved packets in one place but also like that it connects to the providers profile. Cons I do not like the Credentialing features. They arent really functional. I also dont like how updates are released half done; they affect the way the platform operates and I have to either create workarounds until the full functionality is released or do the same action multiple times in different places. Review Source JV Joseph V. HR Hospital & Health Care Used the software for: 2+ years ### "Will not use or recommend MedTrainer" May 27, 2025 1.0 Poor. Unwilling to work with its customers. Poor customer service. Would not recommend to anyone in the future. Pros We were not a fan and found better solutions to our needs, however, we were stuck in a contract that was no longer meeting our needs. Cons Poor customer service. Difficult to navigate. Not enough trainings outside of the medical field. There are better companies out there that provide a better product at a more reasonable price. Switched from [Varify.io](https://www.capterra.com/p/236618/Varifyio/) MedTrainer over promised and undelivered and left us in a long contract. Review Source Response from MedTrainer June 2, 2025 Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’re actively working to improve both our platform and our customer service, and your input helps us do that. If you’d be open to sharing more details, we’d appreciate the chance to learn from your experience. You can reach us anytime at marketing@medtrainer.org. JM Jennie M. Clinical Data Administrator Hospital & Health Care Used the software for: 2+ years ### "Overall easy to use and multifunctional" July 7, 2025 4.0 We have been on Medtrainer for 8 years and seen many improvments and updates. Very response with support if there are issues. Pros Easy to use and multifunctional. Use of colors and large font make it easy to navigate and see. Regular enhancements and improvements for optimizing the Administrator experience. Cons OnBoarding not functional-it initiates on the date the employee was entered instead of the hire date Review Source LB Lisa B. HIM Manager Medical Practice Used the software for: 2+ years ### "My Go To Program!" September 5, 2025 5.0 MedTrainer is amazing! To be able to have access to multiple tasks all in one program has been a blessing. Pros Being able to place multiple pieces of required information in one place. From credentialing, employee tracking, training, education credits, to policy and procedures, the options are in abundance. Cons Would like to see a training repository on the operation of and the different functions of MedTrainer available when needed to reference/refresh. Review Source NM Nancy M. Credentilaing Human Resources Used the software for: 2+ years ### "Credentialing Coordinator" July 14, 2025 5.0 I have a really good experience overall. It makes keeping track of everything easier for me and i don't lose info. Pros I like that i can include a lot of info on enrollments and track it. I also like that i can get reports i need. Cons I don't like that it is constantly changing. Sometimes the system can become very slow or crashes out. Review Source AW Ashley W. Clinical Educator Hospital & Health Care Used the software for: 6-12 months ### "MedTrainer is a Must Have!" July 14, 2025 5.0 Overall, I've had an extremely pleasant experience with MedTrainer. Working in our Compliance and Education, I like the ease of use, the organization and details within the program. Using MedTrainer is a breeze. Pros What we like most about MedTrainer is not only the ease of use, but if you have any questions their team is right there to help every step of the way. Cons I've yet to come across something that I don't like about the system. Anytime that you have questions the support team is there to help you and walk you through. Switched from [Healthcare Compliance Software](https://www.capterra.com/p/33388/HIPAA-Compliance-Software/) Just about 1 year ago, if not a little more. Review Source BP Brinda P. Health Information Asso. Hospital & Health Care Used the software for: 1-2 years ### "Best compliance training platform " May 27, 2025 5.0 MedTrainer offers a seamless compliance experience with intuitive tools, efficient training, quick and reliable support. Pros MedTrainer simplifies compliance with its intuitive interface, efficient training, and seamless documentation. Cons Some features could be more customizable, as they were lot of our internal training we wanted to be in one place. Review Source Response from MedTrainer June 2, 2025 We understand your need for a centralized location for all training materials. Please be aware that our platform offers a Course Authoring Tool that allows you to import your own content, which we hope will enable you to consolidate your internal training resources. For further assistance, don't hesitate to get in touch with your Customer Success Manager. TM Tasha M. Regional Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Medtrainer! Great for your business" July 8, 2025 5.0 Great! The support team has been very helpful and great resource . Overall, the program is very user friendly. Pros Easy access to courses for staff. Also great reports for OSHA regulations! Highly recommend to all businesses. Cons When assigning courses there are two due dates that can get confusing. The excessive emails when an employee has completed a course Review Source Response from MedTrainer July 10, 2025 We're happy that our MedTrainer courses have assisted your organization in maintaining compliance and that you feel supported by our teams. To clarify, each course has both a due date and an expiration date. The due date indicates the ideal completion timeframe, while the expiration date signifies the absolute last day the course can be accessed. We hope this explanation addresses your concerns. Please don't hesitate to reach out to your Customer Success Manager if you have any further questions. JA Jake A. Franchise Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "5 stars to Medtrainer" April 29, 2025 5.0 Overall my experience has thus far been great. Looking forward to working with MedTrainer as our business grows. Pros It is easy to navigate and the customer service is top notch Cons I had a little difficulty understanding how to assign an employee but after a quick discussion with customer service it was resolved. Review Source PP Pooja P. Risk & Compliance Manager Hospital & Health Care Used the software for: 1-2 years ### "MedTrainer Review" July 2, 2019 5.0 MedTrainer staff are extremely responsive and their turnaround time is great. They are always willing to help and stick by their word. They take feedback on their products and customize them to their customers' needs. Above all, you can feel that they genuinely care about their customers' satisfaction. Pros MedTrainer is a great resource. More than that, the customer support and MedTrainer team are what make the software exceptional. They help to truly customize functions based on our needs. Among other things, we were able to transition to electronic incident reporting and ensure a speedy and simple way to deliver required annual compliance training. We are continuously evolving with MedTrainer. Our organization spans across multiple states and MedTrainer (and their team) make sure that we are well taken care of and help us to ensure uniformity within our Compliance Program. Cons The cons tie into the pros. With any IT product there are bound to be issues - however, the MedTrainer team is always quick to help and ensure that it is resolved ASAP so we can return to normal operations. MedTrainer takes feedback and constructive criticism well and adapt to our needs. Review Source KF Kellee F. CEO Hospital & Health Care Used the software for: 2+ years ### "Great product" November 11, 2022 5.0 I have had a great experience with the platform and service thus far and would recommend MedTrainer to anyone. Pros The product is very easy to use and the integration was simple. I appreciate that there are updates and new courses rolled out consistently. Cons We have had a few issues with some courses not allowing staff to move forward in the course to complete. Review Source BK Beth K. IT Systems & Compliance Coordinator Medical Practice Used the software for: 6-12 months ### "MedTrainer Review" November 27, 2019 4.0 My overall experience has been very good and I am happy to have a tracking software but also have the learning online videos for staff instead of sending them off campus to complete some of their required training. Orientation of new staff has been much easier as well because I am able to get their compliance training completed at on-boarding instead of waiting until the next group training is scheduled. Pros I really value the tracking portion of the training. We have always struggled with staying on top of when staff are due to renew their certifications and annual compliance training; so this software has really helped! Cons We signed up to utilize the equipment list and maintenance module. Instead of there being an upload of our current excel equipment list we will have to put each piece of equipment in one by one. I haven't had a chance to sit down and do this yet so I haven't been able to start using that module yet. :( I thought when I signed up for our package, it included some of the CME that clinical staff need and I found out it will cost extra. :( Reason for choosing MedTrainer Recommended by our supply vendor, \[SENSITIVE CONTENT HIDDEN\] Review Source SH Sonia H. Chief Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "MedTrainer Review" July 5, 2019 4.0 MedTrainer helps us meet our HRSA grant requirements and our FTCA training requirements. Pros Training package covers almost all of the required training's we need and what is not there we can have loaded. Also the tracking of the training's assigned and the ability to see how many times the user had to take the training to pass the end of course quiz. Training reports are also great! Cons Sometimes the trainings have a glitch but the problem is always solved in a timely maner. Review Source Response from MedTrainer September 23, 2019 Thank you so much Sonia for the review! We are thrilled that you find MedTrainer helps meet your requirements for HRSA grants and FTCA training. We're constantly upgrading and improving our platform and we appreciate any and all feedback. CC Cindy C. HR Manager Hospital & Health Care Used the software for: 2+ years ### "Gateway Medical Associates Review " November 25, 2019 4.0 My experience has been great. Our account representative is the best and is always there when I need help. His response time is impeccable and he is a pleasure to deal with. Pros The software is pretty easy to navigate. I like all the different features that the software offers. Cons It's sometimes confusing trying to find what you need in regards to where the information is located. There are so many different features that are available I sometimes forget on where to look for what. Reason for choosing MedTrainer I liked what MedTrainer had to offer and again the price was right. Review Source JR Jarrod R. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Waste of money. Small business owners, go elsewhere. " September 21, 2022 2.0 Awful experience. Found it wasn’t needed for us or ANYONE LESS THAN 100 employees, so if you are a small business, find a better way to keep records of your staff by using a desktop. Unhappy costumer here, and they pretty much said “sorry you’re unhappy” and we will keep charging you. So, DO NOT SIGN ANY CONTRACTS WITH THIS COMPANY UNLESS YOU KNOW IT WILL BENEFIT YOU. Truthfully, you do not need the services of this company. Pros Internet based… many courses available to train staff. Cons Staff, customer service. They love to take your money and don’t deliver on service. All they care about is sales, the constant calls and emails about referrals and upselling is crazy and then when you need help on customer service we had weeks go by before someone replied. Reason for choosing MedTrainer I was referred to them, unfortunately. Review Source KH Kim H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Added Benefit To Our Practice" November 22, 2019 4.0 The benefit of having access to current updated information on a regular and consistent basis is so important. My annual OSHA and HIPAA training will be given via Med Trainer in Jan. 2020. Being able to use the Compliance check off sheets are an added asset. The ease of assigning modules to one person or 30 and having access to see their progress is essential. My licensed and certified staff now have certificates to present for there continuing education. It is making my training life so much easier these days! Thank you Med Trainer for the ease and accessibility of your system!! Pros Just recently we have added the CPR portion to our Med Trainer. I have personally gone through the program and as a nurse I must say it is more informative than most hands on classes that I have attended for recertification. I agree with the trainer that we should have 6 month refreshers. The ease of using the system, the added benefit of questions after each segment and the way it is presented was most excellent and kept your attention. Cons More recently we have been having issues with multiple staff having to have their password reset for no apparent reason. Reason for choosing MedTrainer N/A Review Source MM Michelle M. Director of Health Care Services Medical Practice Used the software for: 6-12 months ### "Use in a multi-locations medical practice" December 6, 2019 4.0 We are very happy with this product. Pros It is very easy to streamline on-boarding new employees. I love the reminders; currency on required OSHA guidelines; automatic updates to SDS; being able to manage over 200 employees through reporting and metrics. Cons The courses sometimes get "stuck". Multiple employees report they get part-way through a course and it freezes OR, they finish a course and confirmed they passed the test, but the program reports they haven't completed the course and will not produce a certificate. Each time I reported this occurrence, Med-trainer was able to resolve the issue within 2-3 hours or less. Review Source CW Cathy W. System Operation Manager/HIPAA Security Officer Health, Wellness and Fitness Used the software for: 2+ years ### "MedTrainer is a Great Compliance Product" November 22, 2019 5.0 Prior to Medtrainer we offered in-person training which was great. On the downside not all staff could attend the mandatory training sessions during the week especially our weekend and casual staff members. With Medtrainer we can import our own custom training unique to our clinic, we can used the basic training's as offered, and in addition it tracks the users! I can easily run reports and update leadership teams about staff who still need to finish which is super. Love the time-saving capabilities. Pros Ease of use for administrator and end-user staff. I really like the functionality and the options it has to support HIPAA, SDA, Emergency Preparedness, etc. It really has expanded very nicely since we first purchased the product 3 years ago. Cons There really isn't much I don't like about the software. I would recommend that when new products are released that the administrator of the software is offered an opportunity to review the information within the module for 7 to 10 days prior to purchase. Often I am busy and the presentation isn't enough since I am very hands-on. Review Source TA Taylor A. Help Desk Support Specialist Hospital & Health Care Used the software for: 2+ years ### "Orthopedics - HIPAA and Safety" November 3, 2022 5.0 MedTrainer was my training tool when starting with this company. Now, as the administrator to newly onboarded users, I can see why we have stuck with MedTrainer for so long to meet our HIPAA and Safety training needs. Pros MedTrainer allows us to assign a bundle of courses to our new users which makes sure that all users receive the same training. Courses are interactive and designed in a way that encourages the user to explore all information provided in the modules. Cons The only issue we encounter is having to enable pop-ups in our browser to access courses, which is an easy fix! Review Source HR Howard R. CIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Good LMS System " July 3, 2019 5.0 Great organization/support. Very easy to set up and administer. Pros very easy to administer and use, really like having multiple functions in one system Cons Lack of ability to create editable forms Review Source Response from MedTrainer September 23, 2019 Howard, thank you so much for leaving us a review, we greatly appreciate the feedback. Thrilled to know that MedTrainer is easy to use and meets your needs at Community Health Centers of Pinellas. We're always adding more features and working to improve our platform, and I will pass along your note about editable forms to our development team. Thanks again so much! PB Peggy B. Laboratory Manager Hospital & Health Care Used the software for: 1-2 years ### "Laboratory" January 2, 2020 3.0 The Training is covering most training . But it is important to have updated courses so that employees are engaged. Video courses would be a plus. Pros Intuitive program and affordable Flexibility, customization Cons The program does not address all aspects of Healthcare safety: Chemical Hygiene Plan Laser Safety Radiation Safety for Imaging: CT, MRI, Echo, Laboratory Safety Hazardous Waste, Pharmaceutical, Chemical, BioHaz. Electrical and Maintenance Reason for choosing MedTrainer The Technical Service department was will to work with me to design a good program. They modified the SDS files to make it easier to search for chemicals. Review Source Similar Products Featured ## Related categories [Policy Management](https://www.capterra.com/policy-management-software/)[Credentialing](https://www.capterra.com/credentialing-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.