# Page 4 | Luma Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Luma Health the right Patient Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176533/lumahealth/reviews

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Luma Health

4.6 (82)

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Last updated March 13th, 2026

# Page 4 - Reviews of Luma Health

## Showing most helpful reviews

Showing 76-82 of 82 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DJ

Debbie J.  
Site Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Make Job Easy"

May 21, 2019

5.0

Pros

The functionality and customer service is flawless!

Cons

Only con is time difference between Luma and EST Zone

Review Source

SR

Sue R.  
Insurance Verification Specialist  
Medical Practice  
Used the software for: 6-12 months

### "Luma Review"

April 30, 2021

5.0

Our patients have to know what medications they need to stop prior to a procedure, what out of pocket costs are and reminders of appointment times. This product helps us do all that.

Pros

The ability to have another way to stay in contact with patients other than just a phone call. Often patients will screen calls from an 800#, this lets them know who was calling and the reason for us calling.

Cons

There have been times we have sent a luma text to a patient and they did not receive it. This meant valuable information was not given to the patient prior to their visit.

Review Source

RK

Rossie K.  
Continuous Improvement Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Customized Patient Engagement Tool"

November 7, 2019

4.0

Pros

Customization to precise specifications regarding scheduling and messaging. Our company did not have to change work flow to fit within the scope of their product, they were able to accommodate our current work flow.

Cons

Having to work within two platforms (current EHR and Luma), lag time between EHR and Luma (6 minutes)

Review Source

Response from Luma Health

April 28, 2020

Thank you for taking the time to leave us a review, Rossie! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

CM

Carla M.  
Front Office for Dental and RDA  
Medical Practice  
Used the software for: 6-12 months

### "Lama for Dental"

October 29, 2020

4.0

It a good overall communication site for you patients

Pros

I love that the messages can be very detailed and you can send single messages or broadcast.

Cons

its a little hard to move around and find what you need

Review Source

SA

STEPHANIE A.  
MEDICAL RECORDS TECH  
Medical Practice  
Used the software for: Less than 6 months

### "USER FRIENDLY LUMA"

February 4, 2020

5.0

I LOVE HOW SIMPLE AND EASY IT IS

Pros

HOW EASY IT IS TO NAVIGATE THRU THE FEATURES

Cons

SOMETIMES WHILE ENTERING INFO YOU GET ALOT OF WARNINGS POPPING UP ON BOTH OF SCREEN

Review Source

Response from Luma Health

April 28, 2020

Thank you for taking the time to leave us a review, Stephanie! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

VC

Vivian C.  
Medical Asst  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Time saver"

March 6, 2020

5.0

Pros

Easily reach patients via text messages.

Cons

The Software fails to fetch data sometimes

Review Source

Response from Luma Health

April 28, 2020

Thank you for taking the time to leave us a review, Vivian! We are so grateful for your partnership and your feedback, and we look forward to continue working together!

MB

MONIKA B.  
MD  
Medical Practice  
Used the software for: Less than 6 months

### "Overall I am happy with the software and would recommend it. "

April 29, 2021

4.0

Overall, I have a good experience with LUMA HEALTH. It has been a great tool in taking care of the patients during this entire covid pandemic when it is not advisable to have sick patients come to the clinic.

Pros

I feel that this software is very user friendly. As long as the patient follows the instructions, it takes < 1 minute to get connected to the patient.

Cons

IF, for any reason, call needed to be ended without speaking with the patient, the JOIN SESSION button gets deactivated and a new link needs to be sent to the patient.

Review Source

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