# Page 3 | Luma Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Luma Health the right Patient Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176533/lumahealth/reviews --- Luma Health 4.6 (82) [View alternatives](https://www.capterra.com/p/176533/lumahealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Luma Health ## Showing most helpful reviews Showing 51-75 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Angela H. Patient Services Manager Medical Practice Used the software for: 2+ years ### "Customizable" January 31, 2020 5.0 We no longer have to make reminder calls! The reminder messages go out consistently, and it isn't a big deal to take someone off the list of receiving messages. Sometimes I have to search for someone by phone number, and LUMA lets me do that - our EMR does not. Pros I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us. Luma sends a patient satisfaction question also, which feeds into an NPS score. Their reports give us good information. We can also send PHI secure text messages to specific patients, as needed. Luma has features that we haven't fully utilized, but the ones we use are so helpful. As far as support, the support team is very quick to respond and help resolve any problems! Cons Sometimes I just need to talk to a human, but the main communication is through email. There are times when a phone call provides greater clarity. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Angela! We are so grateful for your partnership and your feedback, and we look forward to continue working together! MR Michel R. Practice Administrator Medical Practice Used the software for: 2+ years ### "LUMA review" May 20, 2019 5.0 Very satisfied with the product. I recommend it to any practice who has the EMR connectivity for LUMA Health. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, where as helping them to focus on other important items within the office. Their pricing is much lower then what the EMR wanted to charge us for the same tasks. Pros LUMA has built a variety of features that can be utilized in our EMR system, and they are steadily building their portfolio. Unlike other companies, they are very responsive and intuitive with ideas that perhaps they can build upon. For example, we use to have one company who provided new patient packets for patients to fill out and access, and then another company to process them. Now LUMA has taken that and within the same product, the patient can now get a reminder, fill out the form, and easily transcribe it into our EMR system. Cons Rarely, but some ideas do not go as planned or need to be reconstructed. The insurance verification side of the software is a great idea, but needs to accommodate for patients who have more the one insurance. Also would like to see this expanded to include rx cards as well. Review Source Rosie C. Medical Assistant Medical Practice Used the software for: 2+ years ### "Excellent Quality and User Friendly" November 6, 2019 5.0 Pros Our practice has used Luma since its launch. It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up. We wouldn't plan on changing services. Thanks Luma Team! Cons We have not came across any issues with Luma Health so we cannot say that there isn't a thing that we do not like. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Rosie! We are so grateful for the partnership we've built over the last couple years, and we look forward to continue working together! JP Jainesh P. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Very easy to use software" April 24, 2020 4.0 apart from certain that things that can be tweaked here and there, the software is really nice. Pros the ability to send multiple broadcast and also unchecking certain individuals on the broadcast makes it easy and don't have to modify alot of things. Cons the software is bit glitchy, when a notification pops up on the pc and when u try to select certain inserts for the message the system lags for a second and then is finally after understanding that the user's cursor is hovering over an icon, the icon finally unlocks for lack of a better word to let to select it. there are other issues as for example some number that were imported on the system are actually disconnected and the system still recognizes them as vaild instead of defaulting to the next number or the email on file. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) more features and easy of use. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Jainesh! We are so grateful for your partnership and your constructive feedback, and we look forward to continue working with you! EP Eileen P. Director Clerical Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Still Loving Luma!" May 20, 2019 5.0 If we run into an issue, I have a specific person I can contact who knows my office and its needs. My person gets back to me the same day, usually within a few hours. We have implemented the SMS messaging from reminders to referrals to billing and more. The patient response has increased tremendously and we are able to customize the Luma programs to our specific needs. Pros I love the forward thinking and quick release of new features that actually work as they as should. Luma looks at the healthcare industry, the populations served and finds solutions to improve the quality of service to provide a better patient experience. Their support staff are very knowledgeable and are able to take care of any issues that might occur. Cons I haven't found anything that I don't like and that is something I can rarely if ever say about any company and its programs. Reason for choosing Luma Health The capabilities of Luma and its potential for growth were important factors however the ROI was a major factor and Luma has been a win-win for us since day 1. Review Source CB Cindy B. Practice Manager Medical Practice Used the software for: 1-2 years ### "Luma Health" June 17, 2019 5.0 Pros Broadcasts to our patients when we need them to call us to re-schedule appointments has been a life saver. There have been times that we have had emergencies in our doctor's schedule and need to re-schedule 70 patients. Sending a mass message at the same time has helped us tremendously. Cons What is still a hard concept to get used too is not being able to call customer support. There are certain topics that in my opinion require talking to a live person immediately. Maybe having the ability to chat instantly online with someone would be helpful as a way to distinguish if it is a true emergency to talk to someone over more routine questions. Review Source Response from Luma Health June 26, 2019 Thank you for your review, Cindy! Your clinic has been so great to work with. We're glad to hear that Broadcasts are improving direct communication with your patients. Your feedback is invaluable and we're always exploring new ways to improve your experience with Luma Health's support team. - Sona FN Fadi N. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buyer beware If there is an option for zero I would have used it " April 20, 2020 2.0 We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR. After signing up and paying the mandatory one year fee of \[SENSITIVE CONTENT HIDDEN\]and implementation fee of \[SENSITIVE CONTENT HIDDEN\] and 3 month into a long process we were told that their system would only schedule cancelled appointments. This was unacceptable and rendered the online booking useless. For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book. Pros What I liked about the product was wiped away with the team hiding major flaws with integration. Cons The fact that the team hid from us the lack of integration with our EMR until very late in the process. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Wanted an option that offered full integration with our EMR to offer patients online booking options. Review Source Response from Luma Health April 28, 2020 Dr. Nukta, we're sorry to hear that our solution did not meet your expectations. We pride ourselves on being fully transparent about our product capabilities both during the sales cycle and the implementation process. While we welcome all feedback, the pricing mentioned did not reflect the contracted annual fee, and we kindly requested for this to be redacted for fair representation. If you would like to discuss further, please reach out to us at support@lumahealth.io. RH Rick H. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Cutting down on no-shows!" September 26, 2019 5.0 Our overall experience had been positive. Luma allows our staff to spend more time on other things related to the office other than scheduling. It is also helping us to reduce our no show rates. Pros We like Luma because it allows us constant contact with our patient base through a drastically reduced use of the labor force. Luma consistently assists us with filling appointment vacancies and cancellations. Cons The biggest downside to Luma is the limitations as it relates to scheduling specifics for doctors. There is some (but not a lot) of flexibility. Reason for choosing Luma Health Cost and features, including good references from other users. Review Source Response from Luma Health October 15, 2019 Rick, thank you so much for taking the time to leave your feedback! We're so grateful for your partnership and are thrilled to hear that we've been able to support your practice in reducing patient no-shows. Your Customer Success Manager will be in touch regarding your feedback on scheduling flexibility. We are always open to hearing how our platform can better serve our users! Craig G. Director of Information Services Medical Practice Used the software for: 1-2 years ### "Simple and very effective" October 17, 2018 5.0 We went from 51 total online reviews in 14 offices to over 700 reviews in 9 months. We have seen a 200% increase in patients finding us online. The confirmations are very simple and our no show rate decreased by 19%. All in all they do what they tell you they are going to do and it's very affordable. Pros The software has a lot of features, however, I can't say enough about the feedback and appointment confirmation features. Cons I think the reporting could be upgraded so that we can schedule reports so they are emailed to us. Review Source Carine C. CEO & Co-founder Hospital & Health Care Used the software for: Less than 6 months ### "Luma is a great product for growing healthcare practices!" April 8, 2020 4.0 Pros Luma is designed and built by a sophisticated technology team. Compared to some of the other products in the patient communication space, the team really understands user experience and business operations. It is easy to use, modern, and always improving. Every time I make a feature request to the Luma team, they either add it to the roadmap or have already built it (seriously, this has happened three times now). Working with Luma feels like I have a larger team to work with, not a third party healthcare technology vendor. Plus, \[SENSITIVE CONTENT HIDDEN\] on the Customer Service team is INCREDIBLE. The most responsive partner I've worked with. Cons I wish there was a bit more customization on the look and feel of certain interfaces. And a stand alone email marketing tool. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Carine! We are so grateful for your partnership and your feedback, and we look forward to continue working with you! SC Stephen C. Family Nurse Practitioner Medical Practice Used the software for: 6-12 months ### "Great Platform! Highly Recommend" February 4, 2021 4.0 We implemented Luma as our telemedicine platform about 6 months ago and I would say it has significantly improved our ability to care for our patient's who otherwise could not see us Pros Telemedicine is certainly a very important facet of medicine both now, and going into the future. This technology allows people who previously did not have access to care to see the very best specialists more quickly, and more easily than ever before. This also breaks down the barrier of transportation issues that so many of our patients have. Luma has been on the forefront of the pandemic and has helped our company to better serve our patients in a rural underserved community. One of my favorite features of luma is the ability to provide an on-demand link to patients that has easy to follow prompts. This sets luma apart from many other platforms. Cons Incompatible with some browsers on patient's phones Review Source LS Lisa S. System Administrator Medical Practice Used the software for: 2+ years ### "Excellent appointment reminder service" October 15, 2020 5.0 Pros Luma Health does not make mistakes. It is very systematic and simplified our reminder process for our 300+ appointments each day. The amount of manpower it freed up for our practice was incredibly helpful. Cons Luma does not make mistakes :). If we made a human error, Luma still followed the systems in place. Reason for choosing Luma Health We initially chose Luma Health because it had the most features that fit our office needs best. We appreciated the ability to use the waitlist, rescheduling, sending of individual and mass messages to patients and reviews as well. Review Source JK Jason K. Director of Practice Management Hospital & Health Care Used the software for: Less than 6 months ### "Amazing product and customer service!" October 27, 2020 5.0 Amazing! This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs. In most cases questions are answered in less than 24 hours. The team we have been working with during implementation are knowledgeable about the product and prepared to answer questions. As far as the product itself, it has far exceeded expectations and brought a ton of value to our practice. Pros The Luma platform has been really easy to deploy to users. The customer service and training have greatly helped with deployment as well. Our staff have quickly learned the software. Our roll-out timeline was quickly changed due to how quickly we were able to learn and launch the software. Cons Such as the case with most software, how we do business does not always align with how the software was designed for use. With that said Luma has coordinated meetings for us to discuss how the product could better support our practice. Reason for choosing Luma Health Cost and features. Luma was significantly less than alternatives while at the same time offering more features. We were looking for a product that would enable us to accomplish more on one system and Luma proved to be that solution. Review Source AG Amy G. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Luma Health" May 21, 2019 5.0 Previously we only had patient appointment reminders via phone calls, now patients can determine if they prefer a phone call or prefer a text message reminder. We seamlessly integrate new patients into the schedule with an easy new referral process through Luma, and we maintain full schedules through automated technology versus staff time in rescheduling when a patient cancels their appointment. Pros Luma is very user friendly and provides more options to patients as they are referred to the practice as well as ongoingly with appointment recalls. We have it integrated with our Practice Management system-Allscripts and it helps us maintain a full schedule as well as quickly schedule new referral patients from other offices. Cons The monthly spend is more than what we were paying before, but the functionality outweighs the cost over the long term. Review Source HK Holli K. Manager of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Text Message features " October 21, 2020 4.0 Overall it was great for the 1+ years we had it. Pros The text message feature was our favorite. It reminded patients of appointments, but also allowed us to text with them real time if their physician was running out for a delivery, or late. It made rescheduling appointments much easier. Cons The forms sections were confusing to patients and when they signed forms it didn't show us what they signed, just showed us the signature, which wasn't really helpful for our EMR system. Reason for choosing Luma Health We chose it for the ease of use, and how it integrated with our system. Review Source LA Leslie A. Front Desk Supervisor Medical Practice Used the software for: 2+ years ### "luma is the best for working in patients" March 8, 2021 4.0 In all, we love Luma. It helps tremendously when it works well! Pros It works in patients while you are doing something else Cons Sometimes there are syncing delays which causes problems Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) better options with luma Review Source DC David C. Chief Operations Officer Medical Practice Used the software for: Less than 6 months ### "Outstanding feature set, great pricing, superb customer support" November 12, 2019 5.0 Our overall experience has been amazing. The Luma Health team has been with us at each step of the implementation and long after our go-live. The software has made a significant impact across all departments minimizing time on the phones, providing patients with a convenient and HIPAA protected way to communicate with our team, and managing our online reputation via automated promoting of our satisfied customers. Pros The automation, management, and notification of our patient wait list along with the collaboration tool has had an immediate impact on both our no-show rate, and our day-to-day efficiencies. The software is very responsive, looks aesthetically pleasing, and strikes a great balance for both technically inclined users, and those who may not be as comfortable with computer programs/apps. Cons Some filtering options could be expanded, however the current options work well under just any circumstance. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, David! We are so grateful for your partnership and your feedback, and we look forward to continue working together! AK Annie K. Digital Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Review Generator!" October 17, 2018 5.0 Our company is having a great experience using Luma Health. Our online reviews have increased dramatically and we solely rely on those text messages to bring in our monthly goal of reviews. Customer service is phenomenal. I like how you can just email a general support email but our account manager would always be the first one to respond and very promptly. If she is unavailable there is always someone there familiar with your account to assist you. Highly recommend! Pros The review text messages that go out after an appointment & the net promoter score. Cons I don't believe there was anything that we didn't like. We chose to not use the referral system because it didn't apply as much to our practice. Review Source Response from Luma Health February 7, 2019 Thank you so much for the kind review, Annie. We really enjoy working with you and the team at Kremer Eye Center! KS Kelli S. Operations manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Operations Manager" November 6, 2019 4.0 There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price. Pros It saves us a lot of time and money sending out our reminders and cancellation offers. Since it works directly with our Electronic medical records it can even fill appointments for us over the weekend while we are closed. Cons It’s sometimes hard to get ahold of a person for help. Occasionally we don’t know why it has offered an appointment we had closed. Review Source EC Edgar C. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Luma Health Helping us be more Efficient" January 31, 2020 5.0 We would like to interact with our patients for surveys, intake forms, and other tools to improve health- Luma seems to be the tool to do this efficiently. So far the service has been top-notch and \[SENSITIVE CONTENT HIDDEN\] is amazing at taking our vision and making it happen in Luma. \[SENSITIVE CONTENT HIDDEN\] is very knowledgeable and understands the needs of a health center. Pros It allows our operators to be used for a different type of skill. No more calling for reminders which can be tedious and low yield. I like that we can reach our patients with a type of technology they can know how to use-texting. Trying to get patients to join our web portal has been very challenging. Cons I would like to have more EHR integration with eCW, I would like more data to transfer directly, have more features that follow the workflow that we use in eCW. I do not want to have 2 sets of data that need to be managed. Reason for choosing Luma Health none to compare Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Edgar! We are so grateful for your partnership and your feedback, and we look forward to continue working together! TE Taylor E. Front Desk / Luma Supervisor Medical Practice Used the software for: Less than 6 months ### "Makes Day To Day Life SO Much Easier" July 17, 2019 5.0 I would reccommend Luma a thousand times over to any practice interested in a reminder system. This is a reminder system plus so much more. Pros I love the self-automation. It's amazing that you can set perimeters to pretty much every function. If Luma doesn't do a task yet, the customer service team is AMAZING at working with their developers to try to implement whatever you'd like the software to do. We LOVE the "Hub" to and being able to communicate with patients through Luma. Cons Some of the wording is a little bit hard to understand when setting up Luma. The self-scheduler and self- add was a little tough for us to understand at first but we are rocking now! Reason for choosing Luma Health Great customer service response and the wide-spread abilities of the progam. Review Source Response from Luma Health July 19, 2019 Thank you so much for taking the time to leave us a review, Taylor! We're incredibly grateful for our partnership with Chesapeake & Washington Heart Care and are happy to hear that Luma Health's automation has been a huge help to you and your clinic! KM Kelly M. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Luma has been very helpful" October 10, 2019 4.0 No shows, referrals Pros Luma has been very helpful in our office with patient reminders. We have cut down on no shows a lot and have gotten a handle on our referrals. Cons Could be a little more user friendly. They need to put patient appointments on the scheduling updates for referrals. Reason for choosing Luma Health They were integrated with TSI Healthcare (our server) Review Source Response from Luma Health October 15, 2019 Thank you for taking the time to leave us your feedback, Kelly! We're so grateful to have you as a partner and are thrilled to support your practice in streamlining referrals and reducing no-shows. We look forward to continue working with you! BJ Becky J. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Luma Review" October 17, 2018 5.0 Excellent Pros Additional features that were not available with previous software along with ease of use made the decision to switch to Luma easy and we have been extremely happy. Customer support has been fantastic and has worked with me on every change I have requested. Cons Since we began using Luma, I have not found any cons. Review Source Response from Luma Health February 7, 2019 Thank you, Becky! We're happy to be working with you and The Dermatology Clinic. We'll make sure our Customer Success team informs you about some helpful new features that are coming soon! DB Devan B. Patient Services Admin Medical Practice Used the software for: 6-12 months ### "Luma Review 11/7/19" November 7, 2019 4.0 Overall great. Quick responses from support. Pros Text reminders, broadcast, feedback, being able to communicate with patients via text. Cons Sometimes the broadcast are difficult to send. Reason for choosing Luma Health We could design our own scheduling. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Devan! We are so grateful for your partnership and your feedback, and we look forward to continue working together! AD Allison D. Patient Representative Medical Devices Used the software for: Less than 6 months ### "Luma Health Review " June 30, 2021 5.0 Its been very good Pros How user friendly it is, its very quick to find the person I have to get in contact with and automatic reminders are sent always. Cons There is nothing I don't like , I feel like it is very good Review Source Similar Products Featured