# Luma Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Luma Health the right Patient Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176533/lumahealth/reviews --- Luma Health 4.6 (82) [View alternatives](https://www.capterra.com/p/176533/lumahealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Luma Health Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews AN Aquiles N Patient AccessMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, Luma Health has been a strong tool for streamlining communication and improving patient follow-through. Once the system is set up, it runs smoothly, and the automation significantly lightens the administrative load.“ November 21, 2025 DC David C Website DesignerComputer Software, Self-employedUsed the software for: Less than 6 months. “The refresh rate on each step was ridiculously slow, considering I have a very fast computer and a 1GB internet connection.“ March 30, 2026 VB Vincent B Director, Transformation and InnovationHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “The appointment management function is well above competitors, the booking and rebooking experience is seamless and simple, and the team is a pleasure to work with.“ November 25, 2025 MA Mohamed A self employeeTextiles, Self-employedUsed the software for: 6-12 months. “We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts."“ April 19, 2025 DA DITRICK A MANAGERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Their user-friendly platform allows patients to easily schedule appointments, request medication refills, and communicate with their care team in real-time.“ February 8, 2025 MN Miranda N Patient AdvocateHospital & Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “Luma works 99% of the time, with most issues (9/10 times) often occurring due to inaccurate or incomplete data at the system level, not the product level.“ February 10, 2025 DA DITRICK A MANAGERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Their platform empowers patients to take control of their health by providing them with secure and easy access to their medical records, test results, and appointment history.“ February 8, 2025 DC David C Website DesignerComputer Software, Self-employedUsed the software for: Less than 6 months. “Maybe providers like this platform, but for consumers, they've got some serious problems with ease of use.“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlyn B. Director of Patient Education and Advocacy Medical Practice Used the software for: 1-2 years ### "All around wonderful" February 20, 2019 5.0 With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them! Pros Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen) Cons We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would. Review Source KB Kristen B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Luma Health is A Gamechanger for Any Medical Practice" September 27, 2019 5.0 My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again. Pros Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software. Cons Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Luma Health To be honest the sales person at Solution Reach was way too pushy. They seemed to care more about the sale than actually demonstrating and educating a potential customer on their product. From what I remember since this was several years ago, the software was expensive and there was not an option to purchase features separately. It was a no go for sure. Review Source Response from Luma Health October 15, 2019 Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy! ZH Zeeshan H. CEO Hospital & Health Care Used the software for: 2+ years ### "Luma Health Lost its Way" March 20, 2023 2.0 Luma is trying to make the patient to practice connection easier. Which in most cases it delivers that for us. It helps with our productivity however it adds some issues as well. The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. Pros Luma has been a great partner in solving a great deal of challenges we faced as practice however overtime it seems like they started divert their attention towards different goals with high internal turnout resulted in a negative customer experience. Cons The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. Review Source MD Michelle D. Online Marketer Computer Software Used the software for: Less than 6 months ### "Online Marketer " April 30, 2025 5.0 With my overall expertise with Luma Health I can be sure their patients willbstay continually satisfied. Pros Luma Health what i liked it aboutit was the fact; i always recieve a good response Cons I dont have any negative connotations to say; solid program! Review Source KV Kinjal V. Care Assistant and Inventory Leader Health, Wellness and Fitness Used the software for: 1-2 years ### "Positive Feedback " April 9, 2025 5.0 In a care industry,Service user and clients,patient are all very important. Luma health has benefits that can understand the needs and provide patient management. Pros Customer support is responsive and lean to listen service user requirement Cons There is no things that i did not like about Luma Health Review Source VR Verified Reviewer manager Hospital & Health Care Used the software for: 6-12 months ### "Hospital records easily experienced at home" May 24, 2025 5.0 Patients were able to see their medical records, medical details, and results easily and quickly. Based on this information, I was able to immediately take care of my health on my own. Pros You can include details without having to call patients, and you can communicate with them if you need them for your next treatment. Cons It was a pity that patients could not change their appointments. There were times when I couldn't get the alarm right away. Review Source IS Ibukunoluwa S. Medical Biller Hospital & Health Care Used the software for: 6-12 months ### "An Amazing app for healthcare providers" March 23, 2025 5.0 While i used it, it secure messaging and communication with healthcare providers Pros It is a great app for easy appointment scheduling and management. Cons Personalized messaging and reminders to access medical records and test. Review Source MN Miranda N. Patient Advocate Hospital & Health Care Used the software for: I used a free trial ### "Luma is the best !" February 10, 2025 5.0 I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment information. You can include every detail for them without having to play phone tag. and I can move onto the next task but still have a conversation with the patient if necessary. Pros Luma has the best customer support. They listen to their clients' needs and work to find a solution that meets them. I also love how intuitive the software is. Most end users can navigate the site with little training. Cons here is little to not like about Luma. Luma is a complex IT solution that requires familiarity with products and Epic to operate successfully. Luma works 99% of the time, with most issues (9/10 times) often occurring due to inaccurate or incomplete data at the system level, not the product level. Yes, Luma will encounter issues. However, their support team is world-class and a pleasure to work with. Review Source SB Stephanie B. Owner Accounting Used the software for: 6-12 months ### "Luma Health has been a blessing to my business!" April 27, 2025 5.0 Pros Luma has been a pleasure to use. My business has thrived with its ease of use and versatility. Cons I don’t have any negative comments about luma Health. Everything we have done with Luma health has been nothing short of excellent. Review Source NR Neeraj R. Pharmacist Pharmaceuticals Used the software for: 6-12 months ### "Why not Luma Health?" May 28, 2025 4.0 Great. No words to describe how Luma Health improved our day to day activities somewhat easier than normal days. Pros Our company selected luma health because we knew the quality and features of this software. It’s that awesome Cons It takes time for the customer service to respond back. The issue got solved once they were in touch but chat option would have been much more helpful Review Source Response from Luma Health November 25, 2025 Thank you for your feedback--glad that the customer support was resolved! RP Rachel P. Physical Therapist Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Luma Health - good texting platform, so-so scheduling management system " October 28, 2024 4.0 Luma waitlist management has been a so-so experience for my clients/patients - it's helped cut down on my own workload in terms of managing my long waitlist but our support staff and clients have found issues with integration and with frequency of appointment reminders sent. Pros The texting platform for patient/client contact is excellent Cons Clients/patients have consistently given feedback that appointment reminders are far too frequent even with customization we've attempted Review Source DO Damilola O. Director Telecommunications Used the software for: I used a free trial ### "Luna is awesome" March 18, 2025 5.0 I have experienced a smooth and seamless service with this app and it has not failed for once. And i feel more awareness and ads should be done to reach a far more larger audience who can't stand the long list of patients who want to see a physician for a simple thing as hemoglobin level, although it is important to health. Pros The integration of the electronic health records and for the record keeping ability. And the user-friendly scheduling and app use Cons There should be an upgrade of the UI design. Review Source sL sinwu L. team leader Health, Wellness and Fitness Used the software for: Less than 6 months ### "reservation for hospital" March 5, 2025 5.0 It's really convenient to be able to manage hospital reservations easily from home! Once you use it, you will continue to use it! Pros You can conveniently make hospital or clinic reservations through this app! In addition, it was nice to be able to change the time or cancel through this app. By sending a notification one day before the appointment, forgetting to make a hospital appointment has been reduced. Communication with doctors can also be done through this app, making it efficient. Cons There are few downsides. We can only hope that the number of hospitals linked to this app will increase! Sometimes apps provide health-related information, but I feel like the information is not relevant to me. Review Source mJ medhavi J. MD Hospital & Health Care Used the software for: 2+ years ### "Excellent software for all private practice patient-communication and more" October 24, 2018 5.0 I help manage two medical practices and Luma is the best kept secret. It smooths out all of our internal processes. Pros 1\. Easy to use 2. Intuitive 3. Allows for filling schedules without human involvement 4. Referral management 5. Patient messaging 6. Automated actions based on visit types and other key factors . Custom messages tied to and ICD or visit type or CPT give customized patient messages 7. Excellent support 8. Reminders - this has dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments and also tried other systems which involved a manual download and upload of patient-name-system (I bet you used something similar which is prone to errors). Luma blew them out of the water More reliable than a human to confirm appointments, reminders DEEP Integration with most EMR systems 9. Reduced my human staff requirements by 1.5 FTE 11. Feedback system has improved patient experience and MD reviews significantly 12. Fills my cancellations automatically directly into the PM schedule 13. Allows for automated "smart" waitlist system that humans can add to and patients can Self-add without human help Cons The messaging system does not have templates (yet) but it is coming soon. Wish the stand-alone self-schedule portion of system were more robust Review Source MSL Marian Shayne L. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Luma Health Review" March 12, 2021 5.0 We've always been excited since the first time Luma was introduced to us. We've never utilized a software that met all our needs. Everyday we log into Luma with everything we need ready in front of us. Pros • Features such as virtual check ins, online forms and direct patient communication without phone delay truly are convenient for someone who deals with scheduling a lot. • The way Luma keeps track of everything from patient conversation history, logs of the user and even patient profile preferences help make our jobs easier. • Ever since the pandemic, waiting rooms were a challenge. But with the use of Luma, we were able to implement virtual waiting rooms such as patients waiting in their cars and sending us a message that they have arrived waiting for us to call them in - instead of them physically waiting in the facility. Cons Aside from the usual system lag (may it have been the software or poor connection) I would overall say Luma covers mostly everything a medical practice would need in terms of patient engagement. Review Source AV Alicia V. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Luma is an amazing addition to our Medical Practice ! " November 5, 2020 5.0 it has been a wonderful experience, I don't see our office ever letting go of LUMA as its helped our office run more efficient as its like having an extra employee. Luma reminds patients about appt's. procedure instructions, address to the office or surgery center, sends out forms...I love LUMA! I am so happy that I came across it at on google . Pros its easy to learn and use and teach to other employees. I like that we can chat by text with our patients. alot of patients don't listen to the voicemail messages , Luma offeers detail text reminders for everything I can think of- Love this feature . Cons that it has yet to be able to collect patient co-pays and balances and apply to the patients individual account. Reason for choosing Luma Health LUMA seemed very easy friendly to use- exactly what our patients need. needs to be easy to use as well as for staff to understand on how it works...the advertising for LUMA on google seemed "Friendly" and welcoming Review Source LB LeaAnn B. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Can't Live Without Luma" February 12, 2020 5.0 From the beginning of implementation to present day, I can't say enough great things about what this software can do for your practice. Pros I like almost every feature the software has to offer. It makes daily life at our busy dermatology front desk so much more efficient and easier from referrals, to our waitlist. The patient reminder calls we absolutely can't live without. You get to choose how often you would like your patients to receive that reminder call. Cons There isn't anything that I can think of that I do not like about the software. Reason for choosing Luma Health Luma is fully integrated with our Nextech EMR System and able to do exactly what we were looking for in a patient communication software. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, LeaAnn! We have been so grateful for your partnership, and we look forward to continue working with your clinic! HP Holly P. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great product!" March 8, 2021 5.0 Texting patient appointment reminders, sending COVID-19 informational messages and filling patient cancellations has saved our receptionists a lot of time and made our practice much more efficient. Previously we would have to call patients one by one. Pros The ability to send text, email or voice reminders, COVID-19 screenings and waitlist offers to help fill cancellation gaps are our favorite features. Cons Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible. Review Source CG Chris G. CEO Hospital & Health Care Used the software for: 1-2 years ### "Luma Saves Staff's Time" November 6, 2019 5.0 I have been very pleased with Luma. Pros Luma helps us manage our referrals far more effectively, saves staff time in patient communication, nad increases our effectiveness in communicating with the patients. Luma cut our no show rate in half the first month we started using the software. Cons We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts. This has since been resolved. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Chris! We are so grateful to have had your partnership for this long, and we look forward to continue working together! LP Luke P. President Hospital & Health Care Used the software for: 2+ years ### "Not cheap, but can pay off if you have a consistent wait-list" May 8, 2021 5.0 When my works well for us so long as that we have an extensive wait list that needs to have appointments offered out in regular basis. Pros The software is well-managed in that it has infrequent downtime and errors compared to other software that we use. Customer service is good. Product works well. Cons On the expensive side. We had some difficulty with our initial setup, but they worked through this with us. Review Source MM Marilyn M. Case Manager Mental Health Care Used the software for: 6-12 months ### "ease of use if it would be used at all" April 14, 2022 4.0 Good Pros I can get information privately from patient when needed, if they would just use it at times they ignore their messages Cons Cannot READ the paperwork sent over by patient. I need to use a magnifying glass and I have had others complain to me NOT to print out this information as they CANNOT see it either. I have to WRITE IN the amounts I cannot SEE... Review Source LR Linda R. practice Manager Medical Practice Used the software for: 1-2 years ### "LUMA works" July 17, 2019 5.0 our goal was to increase google reviews and our google reviews are now amazing in number and quality Pros The software is user friendly and offers a great deal of ways to track patient customer service. Feedback allows constructive improvement ideas Cons It was a bit tricky to get set up but I am not computer savvy Review Source Response from Luma Health July 19, 2019 Thank you so much for taking the time to leave us a review, Linda! We're very grateful for our partnership with you at Toledo Clinic and are very happy to hear how much our Feedback product has benefitted your clinic! KS Kim S. Front office/Scheduling Manager Medical Practice Used the software for: 2+ years ### "Great product. Well worth the money." November 14, 2018 5.0 Pros The customer service and willingness to adapt to our needs is excellent. Cons No cons on the software. Any issues we've brought forth they have been able to accommodate. Review Source JKP J. Kempf P. Chief Administrative Officer Medical Practice Used the software for: 1-2 years ### "Great product that is adding features frequently" March 16, 2021 5.0 Pros Mass rescheduling of patients when necessary. Cons It's hard to keep up with all the features that are available and coming available due to competing time priorities. Review Source KP Karla P. Patient Service Representative Health, Wellness and Fitness Used the software for: 6-12 months ### "Love this platform!" June 30, 2021 5.0 I love it! It makes my job easier since we don’t have to call as many patients to confirm appointments. Pros I like how easy it is to find patients on this platform. I also like how easy it is to begin a conversation with them that is HIPAA compliant. Cons I have had difficulty rescheduling appointments on this platform. Review Source Similar Products Featured