# Page 3 | Campspot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Campspot the right Campground Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176517/Campspot/reviews --- Campspot 4.6 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Campspot ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sandra B. Owner Hospitality Used the software for: 6-12 months ### "Just What I Had Been Looking For" March 24, 2021 5.0 I had used a different program for about three years but always felt it was "old and outdated" for simplicity and ease of use. Campspot DEFINATELY made converting to their program a breeze. And the ongoing training and updates they send out shows customers they are committed to providing the BEST program to fit individual park needs and desires. Pros Favorite feature is PRICING! I cannot believe the value for this product. Campspot has incredible features for the price point. And the support team is super, especially while you are taking over and learning this program. Cons I wish converting Holds to actual Reservations was simplified.... I think they are working on this, but currently not simple. And while they have tons of reports, sometimes I cannot find just the right info I need. But support is helpful to getting the numbers I request. Reason for choosing Campspot Initial tutorial and pricing. My hour long tutorial really went thru so much, I was SOLD after that. And I have not regretted that decision on bit. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) I felt it was outdated and very complicated. And it was difficult to customize to my parks needs. Review Source SD Shari D. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent Software That is Easy to Use" February 25, 2020 5.0 We could not be happier and can’t imagine using anything else. I am so happy thst we started out with Campspot. Also, they helped us with selecting a credit card processor. We find our processing fees to be very reasonable. Pros It is easy to use and get around in. The set up team did a great job showing us what the software could do for a small park like ours. They only showed us features that pertained to our park. But after using it, it’s easy to see how it would work well for parks much larger than ours. As for value, it is exceptional! The fees are minimal and we have never had an online customer balk at the $2 booking fee. The customers are easily able to book the sites themselves and several have told me that it was seamless for them. Letting the customers book allows me to focus on making their camping experience exceptional. Cons Part of using the software means that they draw up a map for you. Our map is very accurate, easy to read and looks professionally designed. My only desire would be for the map to change colors for the sites that have been reserved from within the owners view. Customers can look at your map and easily see what is reserved. I would just love to have that same feature from my view. Reason for choosing Campspot The reviews from current users sold us. I knew that being new to the RV Park Industry we really needed excellent customer service from the software that we choose. Campspot was highly recommend and they deliver each time I call. They are patient, professional and always give me several options to make the changes I am looking for. Review Source VR Verified Reviewer Marketing Manager Hospitality Used the software for: 2+ years ### "Our experience with Campspot" August 14, 2018 5.0 Even though it's a new software, they keep adding features and are farther along than any company we've worked with in the past. It just keeps getting better with time. Pros \- The lock-in fees and optimization help us increase revenue and fill our grid - Our guests can easily add golf carts and other extras to their stay during the reservations process - It's easy to add and edit campground rules, rates, photos, packages, and events - Staff picks it up quickly Cons \- It's a new software, which means it has its challenges and many features are still to come Review Source DC Deb C. Owner/Manager Hospitality Used the software for: 1-2 years ### "Campspot Reservation System" April 5, 2021 5.0 The biggest benefit is on-line booking...something that is a definite need. Ask yourself when was the last time you called a hotel to book a room? Although we still answer phones, it definitely diminished the amount of calls coming in, and with a small business with minimal employees that was a huge help. Pros The support team for this system is amazing. They are always available and have a great team attitude Cons Integration with our business was time consuming but work load was less with Campspot team members help. There are some features I would like to have but Campspot listens to ideas and is implementing things on a regular basis. Alternatives considered [Lendio](https://www.capterra.com/p/154197/Sunrise/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing Campspot Price, ease of use, reports Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Wanted 1. on line booking 2. support Review Source MR Marissa R. Head Housekeeper Recreational Facilities and Services Used the software for: 6-12 months ### "Easy as Campspot" November 3, 2023 5.0 Pros Campspot is very easy to learn. Very user friendly even for beginners. Cons I do not have anything that stands out at this time. Review Source MC Mandi C. Manager Hospitality Used the software for: 1-2 years ### "Reliable Web Based Reservation Software" March 23, 2021 5.0 Pros Campspot is a reliable software that is easy to use. You can make reservations quickly. The online booking engine is user-friendly. We have seen a big increase in online reservations. Support staff, when we do need them, are helpful and respond quickly. They listen and implement feedback to make changes. Cons The switch from our previous software took longer than anticipated. Making the change to Campspot is absolutely worth it, though. Reason for choosing Campspot We viewed multiple programs and researched software at a national campground convention. Campspot represented themselves well, and the cost is extremely reasonable. We are actually saving money each month and have a much better program. Review Source LT Lea T. Owner Hospitality Used the software for: 6-12 months ### "A Campground Software For Any Budget" August 25, 2020 5.0 We are very happy with the software and the customer service we have received. They are very responsive and if they don't have an answer for an issue and say they will call you back they do. Pros When we were looking for software, there are a lot of players out there and many of them had great products. The problem is that they were so cost prohibitive. Campspot was able to give us everything we needed and not break the bank. They listen to their customers and make changes that make sense for all users of any size park. Cons I'm not sure that I can say there is anything that I like least. There are a few things that we miss from our old software, but Campspot is better in so many other ways. Being cloud based limits the changes we can make to it that would personalize it for us, but we love the fact that it's could based, so it's a give and take. Reason for choosing Campspot The cost and customer service kept bringing us back to them. As a park with only 50 sites we could not see spending a monthly fee. Review Source KA Keeley A. Business owner Hospitality Used the software for: 1-2 years ### "So glad we chose this software" April 26, 2021 5.0 We are loving the accessibility of CampSpot. We feel they are excellent at continuously improving their software and genuinely listen to customers requests. Pros Online booking has been huge for our customers. Its easy for them to navigate around the software. We also love that we can access it from our mobile phones easily while out and about (especially during the off season). Cons I am patiently waiting for a texting feature. Also customized emails to our customers. I also would love the POS system to be more detailed and act like a true register system. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Campspot The pricing was a huge seller. Plus we thought the ResNexus salesman was extremely condescending and arrogant. We love how personable and prompt the service is from CampSpot. Review Source BH Blake H. Operations Analyst Hospitality Used the software for: 1-2 years ### "WillowTree Review " April 2, 2021 5.0 Overall, the experience has been very good! The ability for customers to book online and the great optimization tools have more then paid for the initial setup and ongoing cost of the system. Pros The online booking features and the streamline consumer facing page made our decision easy when selecting a reservation software. We also love the cloud based platform, which allows for streamlined collaboration and access across the company. Cons The initial upload was a little difficult, several months of reservations had to be manually checked and corrected. Also, getting accustomed to the financial reporting system took a little trial and error. Alternatives considered [Staylist Pro](https://www.capterra.com/p/212802/Staylist/)[NEXUS](https://www.capterra.com/p/198135/NEXUS/) Review Source JV Jon V. Owner/Operator Hospitality Used the software for: 1-2 years ### "Very happy with this software" November 5, 2020 5.0 Very happy! Pros Campsite lock fees are a great income generator! We can use from anywhere, even on our phones. Online reservations pay for the whole package! Cons Sometimes we want to try reports that are not available (yet), however, sometimes we see that they took our suggestion and made a report to show what we wanted to see. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot Demo looked better to us. Switched from [CampWorks](https://www.capterra.com/p/119431/CampWorks/) We wanted an online software instead of one that was based only on our server. Campspot was online and basically free. Review Source MP Mark P. CEO Hospitality Used the software for: 6-12 months ### "Difficult to imagine a better software for reservations..." December 16, 2021 5.0 Campspot has been amazing every step of the way.....customer service is the cherry on top! Pros I was frankly a bit worried about using Campspot (or any similar product) based on past experiences with such things, but Campspot has made it easy from day one. They always have associates ready to answer questions, but also are incredibly competent and knowledgable. The software itself is highly intuitive and easy to use and the price is quite reasonable. Cons Not sure I have an answer to this. Every now and then I am a bit perplexed by some facet of the software, but a short call to customer service solves this. Reason for choosing Campspot Seemed highly rated and easy to use. Customer service was a key component and I have not been disappointed. Review Source TF Teresea F. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Impressive software" March 19, 2020 5.0 The people at Campspot have been very helpful to us. The setup was easy and they were quite helpful. They provided us with free training and then checked in with us after we had starting using the software daily to make sure that we were still happy with it. If we have any question, our rep \[SENSITIVE CONTENT HIDDEN\], always gets back to us with answers. We have only had our campground since 2016 and just switched to Campspot in the fall of 2019. This has worked the best for us, both in ease of use and cost. Pros I really like this reservation software. It is very easy to use for both my staff and our customers who can make their reservations online. Cons I think that some of the reports could be improved. The sales tax reports needs some work. Reason for choosing Campspot We were just starting to look at other reservation software when we found Campspot, we liked it, so we didn't look any further. Review Source GS Gail S. Virtual Assistant Hospitality Used the software for: Less than 6 months ### "Looking to transition to online campground reservations? Choose Campspot!" August 18, 2020 5.0 We are saving so much time and we started receiving online reservations as soon as we went live! Our reservations have increased and we feel much more professional. We can't say enough about the customer service we have received! Pros It has all the features we were looking for- online access, campground map, multiple log-ins, online reservations, lock options, grid optimization and marketing. You can view reservations by sites, customers or a list by when reservations were made. Also love that the fee is based on reservations so that you aren't paying unless it is working! What I love best is the customer service. We received a helpful demonstration of the product that was informative and not pushy. Then we were assigned an account manager who spent time training us on how to use the software, did a lot of the set up for us and continues to answer questions and provide support. Cons It does take time to set up all the campsites and bring over new customers but the team does a great job explaining everything, assisting and answering questions. We wish there was a better tool for pre-ordering firewood. Reason for choosing Campspot It took less time to get it set up and could be accessed online from anywhere! Review Source BW Bevin W. Camp Mgr Hospitality Used the software for: 6-12 months ### "Great software" August 11, 2020 5.0 All of my interactions with CampSpot have been very positive. Every time I call with a questions, I get the feeling that they are really there to help me! They take suggestions and act on it. I really feel like they are there to help my business grow. Pros The software is pretty easy to use and it's easy to take a glance at your day, week or month to plan on housekeeping needs. Cons To change prices and dates you need to use templates, and import the data. It's a bit cumbersome, but someone is always willing to assist. Reason for choosing Campspot Peer reviews as well as the over "feel" of the product Switched from [OpenHotel PMS](https://www.capterra.com/p/126801/OpenHotel-PMS/) OpenHotel was not really geared to our business. Review Source SB Sharon B. Campground Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Glad we chose this for our campground!" August 11, 2020 5.0 Campspot has been a game changer for our small campground. We have seen an increase in camping reservations and a decrease of phone calls. Pros The customer service and the personal Account Manager that is assigned to each campground is the best!! Ease of implementation and very easy to use The Campspot team is always improving the system according to suggestions from the users Cons In the reservation system you cannot use the back button, if you need to change something you must start the whole reservation over. Reason for choosing Campspot The presentation of \[SENSITIVE CONTENT HIDDEN\] was one of the main reasons. He made sure we had all of our questions answered and was very patient. He made sure we fully understood what the program did and what it could do for us.The other deciding factor was the price!! We could pass the cost of the whole system off to our customers that used the system. It was very affordable for our small, newly formed campground. Review Source DK Damien K. maintenance manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "up there with the best" April 26, 2021 4.0 Great Pros After using several systems over the last 10 years, campspot has some of my favourite features, the grid style layout makes for a clear visibility of the calendar and reservations, using colour schemes for ease of use, the dynamic pricing option is fantastic and becoming more common within the industry, the grid / calendar optimisation is great for ensuring your park is full, also the support time are fantastic and quick to respond. Cons There are a few features i would like Campspot to develop or improve moving forward, the e-mailing templates are not quite mastered yet, the feature is there but we need to be able to edit and amend these as we see fit, not using standardised templates. Being able to drag and drop bookings on the calendar would be amazing. Overall it is a very good system for our needs Alternatives considered [Bonfire](https://www.capterra.com/p/138928/Bonfire/)[RoverPass](https://www.capterra.com/p/165353/RoverPass/) Reason for choosing Campspot user friendly, advanced features and most cost effective. Review Source BS Brynn S. Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "Easy-to-use Software" November 18, 2019 5.0 Pros Campspot is so easy to use both on the front and back-end. Adopting this software is very straight-forward and the customer service is great! Cons When adding pictures, the picture order for each site is different from eachother. For example, if I put the same order of pictures in for a Hillside Cabin, it appears differently than if I put the pictures in the same order for the Hudson Cabin. It would be nice to have a specific order laid out so it can match our website picture order exactly. Review Source JD Jeffrey D. Owner Hospitality Used the software for: 6-12 months ### "Campspot works for Forest Ridge Campground" March 22, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] was GREAT to work with during the set up process. I have called customer service and have also received EXCEPTIONAL customer service from \[SENSITIVE CONTENT HIDDEN\] and a few others! KUDDOS! Pros The software is very user friendly and EASY to use. It has all the items needed to book reservations and run the office, housekeeping and reporting. Cons I have yet to see anything that I do not like Reason for choosing Campspot I switched mid season and Campspot had me up in running as little as a week. Review Source TB Teri B. park operator Recreational Facilities and Services Used the software for: 6-12 months ### "Mixed Feelings" March 19, 2020 4.0 Pros Price Some of the support team automation of emails to guests Guest can complete entire transaction online without phone call Reports Cons Took months to get current reservations on to the new system Lots of features available with other softwares seem to be impossible for this software Some of the support team is great but others seem to have the attitude "well, no one else has reported that problem" making you feel you're doing something wrong Glitches occur pretty often then fix themselves out of the blue Guests report difficulty understanding certain features Review Source CR Cassidy R. Resort Manager Hospitality Used the software for: Less than 6 months ### "Thank you Campspot! " April 6, 2021 5.0 They have knocked it out of the park! They have been absolutely wonderful to work with. Pros There are so many aspects of Campspot that I love. Where do I start. My favorite aspect of Campsot is the ease of use for the consumer AND the admin. The Campspot team has worked hand-in-hand with with us from set up to going live. They were a wealth of knowledge and were always happy to help and answer questions. Another aspect of Campspot that I really like is the reporting functions. They have a report for everything. If we need a specific report or information. It's there! Cons I wish that there was an hourly reservation option that we could utilize for our ancillary rentals and clubhouse rentals. I also wish that it integrated with other OTA's which would be a game-changer in our business allowing reservations for sites like Expedia and Hotels.com. Reason for choosing Campspot Ease of use, price, functionality Review Source DM Donna M. Owner, OHP Recreational Facilities and Services Used the software for: Less than 6 months ### "Campspot enabled us to get online reservations and bring us up to date with today's business needs" February 26, 2020 5.0 Working with the staff has been an excellent experience. They are quick to offer guidance and help get us up and running. Ongoing support has also been very good with timely responses. Pros Simple to use from the users standpoint. Cons Uploading prices. It is cumbersome and time consuming. Reason for choosing Campspot We had looked at other software reservation systems over the years and none could meet the needs of our campground. We are different because we are an equine campground and fitting stall reservations in with site reservations seemed to be a burden to other companies - and costly. Campspot had a solution that, while not perfect, was fitting the requirement and that made this an easy decision. Additionally we were getting recommendations from other campground owners in our ARVC 20 Group and their recommendations were very convincing as well. Review Source JC Jill C. Reservations Hospitality Used the software for: Less than 6 months ### "Great changes!" April 13, 2021 4.0 The ability to not staff a phone all winter and on weekends in off season while the reservations keep coming in. Pros So far, the greatest change is the ability for our campers to use the software on their own. Cons Our campground is totally driven by groups. The ability to switch(swap) sites easier would be awesome. Also wish it would force people who reserve more than one site to provide ALL information for each site reserved. We can't even add a customer to these external reservations. We will see how this all shakes out when campers start arriving! Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Wanted to become more up to date with reservations. Added bonus is to not have to deal with "networked" computers!!!! YAYYYYYY!! Review Source BB Beth B. President Entertainment Used the software for: 1-2 years ### "Great Software" March 24, 2021 5.0 Alex has been great to work with Pros The ease of use to make camping reservations for staff and customers. Cons The inability to open cash drawer from point of sale with totaling an item. Reason for choosing Campspot price Review Source wgG w glen G. Manager Computer Software Used the software for: 1-2 years ### "Campspot Review 2020" August 10, 2020 5.0 Being first time user of RV Park software, the experience has been Terrific . .. Pros Easy Guest registration. . . Easy Online registration for Guests to make reservations. . . Reporting is made simple. . . Cons Function for Guest to add promo code membership account numbers on online registration would be helpful. .. Reason for choosing Campspot Good Software. . . Good People. . . Good Service Review Source MR Mandy R. CFO Entertainment Used the software for: 1-2 years ### "Great software" July 29, 2020 5.0 Love the software. So user friendly! Pricing is very affordable. Pros I love this software. User friendly. Customer service is very efficient and quick to resolve issues. Easy to set up and adjust as needed. Cons Would like to see customized reports. Something I can create myself to my needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.