# Page 2 | Campspot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Campspot the right Campground Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176517/Campspot/reviews --- Campspot 4.6 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Campspot ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BP Becky P. Campground Owner Hospitality Used the software for: 2+ years ### "Campspot customer service sadly no longer exists" January 28, 2026 1.0 Our campground has used Campsot for 5.5 years. Support was great for the first few years, and we were really happy with the software and customer service, but over the last 2 years especially it has declined completely, to almost zero support. It has been a shock for us and our staff, and quite nerve wracking not having assistance when needed. On average when we email the support line it is a 5-7 day response time and then if we get a response it is barely helpful, and the thread is dropped by the support team, with no proper answers or follow up. As a small business when we need support it is critical to our business as all our bookings flow through Campspot. We are beyond disappointed and shocked with the lack of customer service. The price of Campspot keeps going up but the value keeps going down. We don't need that much customer service as we are quite familiar with the software, so feel we don't ask for much so it is disappointing and unsettling. Pros Easy to use software for our campground (85 sites), online bookings relatively simple for guest use. Staff find it easy, simple learning curve. Cons Customer service is terrible, 5-7 day response time, if we do get a response, it is not complete/helpful, and we have to draft same question/emails again. We have lost trust in Campspot that if we need help or assistance with any kind of set up, issues, it won't be there for us. The price goes up every year and the customer service (which we really need only a few times/year) has declined completely. We pay thousands/year for this software and the value is no longer there for us with this lack of support. We don't need support often, just with our seasonal set up, and this year especially we have been ghosted when we have reached out with some basic set up questions. Review Source Response from Rezplot Systems February 10, 2026 Thank you for taking the time to share such thoughtful feedback and for being a Campspot customer for more than five years. We truly appreciate your partnership. We’re sorry that your recent support experiences have felt slow or incomplete. We know how critical timely, clear assistance is, especially when your seasonal setup and daily bookings depend on our platform. Feeling uncertain about support is frustrating, and it’s not the experience we want for any campground. We’re glad the software continues to work well for your guests and staff. At the same time, your feedback about response times, follow-up, and overall value is important, and we’re actively working to strengthen our support experience. We’d welcome the chance to better understand your recent requests and ensure your questions are fully addressed. If you’re open to it, please reach out to marketing@campspot.com so we can follow up directly. VR Verified Reviewer Manager Hospitality Used the software for: 2+ years ### "Doesn't live up to the hype, too many glitches." July 13, 2025 1.0 Not good. I don't recommend them at all. Far too many glitches, pass the buck onto you customer service. Pros When it works, it's fine. Not outstanding, but fine. It'll get the job done for now but don't expect anything outstanding. Cons It has too many glitches that pop up every couple of months. If you contact support, they'll give you answers that you've already provided, stating that you've already done what they suggested in emails before their lame solution, answering emails, plus sending them four videos. They do not understand English very well. I've become increasingly frustrated with their low reading comprehension. I wouldn't recommend them. I'm switching to a more reliable software that has been around for far longer and has a better rating. The rating here is not trustworthy, given my experience dealing with them over the past two years. Their idea is "It's cool!", not what will work best for those who use it daily for their work. Review Source Response from Rezplot Systems July 14, 2025 Thank you for taking the time to share your honest feedback. We’re sorry to hear about the frustrations you've experienced and the negative impact they've had on your business. It’s clear from your review that we’ve fallen short in several key areas. That’s not the experience we aim to deliver, and we regret that you felt unheard and unsupported throughout the process. We deeply value the input of users like you, especially when it highlights where we need to improve. Your comments about communication, issue resolution, and the frequency of technical glitches are being shared directly with our product and support teams to help us address these gaps with urgency and care. If you're open to it, we’d appreciate the opportunity to connect one last time—just to ensure we’ve captured all the context and can use your experience to make meaningful improvements for others. - Gabby Quarantiello, VP Partner Success support@campspot.com ME Mar E. Manager Hospitality Used the software for: 2+ years ### "Great customer service!" August 4, 2025 5.0 I appreciate the great people that are always there willing to help! It makes it all worth while! Customer is top notch in my opinion. Pros I like the way the system is easy to learn and operate. It’s also easy for people booking online. They do seem to be working on new features all the time. The customer service has been amazing! They have been so helpful every time I can’t figure something out in my own! Cons I do wish they would add a feature list where you see all the options to enter number of adults, children and pets, all visible in a row. It would save a lot of asking later and people then being upset because there is a fee for pets. Also a drag and drop feature on the grid would be super helpful. Review Source CH Christy H. GM Hospitality Used the software for: 2+ years ### "We Love Campspot" March 3, 2025 5.0 It has been great; highly recommend to any campground/park, big or small Pros Very user friendly, developed just for campgrounds unlike a lot of other systems, super support staff; it has been a lifesaver for us and my only regret is not joining sooner than we did! Cons Would like to be able to alter some features to support our cancellation policies with regard to weekly and monthly rentals; would like to be able to create our own reports. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot Better pricing and functionality and price point hard to beat Review Source WB Wendy B. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Unfortunately would not recommend." September 19, 2024 2.0 Campspot started out fine with needed improvements etc. Then the improvements became more important than the actual maintenance on the program. The system slowed to the point we replaced all of our computers to no avail after support blamed our internet provider and history. We even had the internet provider come out and check our system which was fine. After we gave notice we were moving to another company they decided we really were having issues they needed to address. But it was too little to late (about a year). Pros The zip code finder and I honestly can’t think of anything else. Cons The speed and the way it recalculated the rates unasked. The inability to check out guests when they left was very inconvenient as you couldn’t re-rent the site. Every problem was blamed on internet history. Also lost the ability to even search for prior guest by the time we left. Review Source DG Diane G. Owner Hospitality Used the software for: Less than 6 months ### "New to the Campground Management and Love Campspot" March 7, 2025 4.0 Very good so far. I am a new campground and I am thrilled with the booking software and the ease of add ons. Pros Ease of integrations to other software. Onboarding help with Peter made a huge difference Cons Little difficult to learn the program - it's pretty robust and has a lot to it Review Source SS Sally S. Personal Hospitality Used the software for: Less than 6 months ### "Poor customer service and websites" January 30, 2026 1.0 Poor. The above description pretty much sums up my dealing/non-dealing with Campspot. That was after calling the Wautauga Dam campground directly. Of course, no one answered there and their voicemail was full. Pros Pretty pictures with views of the water, pavement, trees, picnic tables, water faucet, campers, and motorhomes. Cons 2 different Campspot maps showing different availability. When I called I was transferred to a live person, only to get another recording. Review Source TK Timothy K. Employee Hospitality Used the software for: 1-2 years ### "Very pleased" August 27, 2024 5.0 Very good. What wasn't provided, we were able to work out through combining multiple reports Pros Complete monitoring of every aspect of our RV park's interaction with guests. Cons I did not find the ability to Access payment information, including guest name, amount, unit #, dates and status of completion of payment, for each payment made, in csv format, for import into QuickBooks, within Campspot's program. Review Source NR Natalie R. Customer Service Specialist Recreational Facilities and Services Used the software for: 1-2 years ### "CampSpot reviewed" June 27, 2024 4.0 I enjoy using CampSpot and it has made management of my Camp more seamless. I can easily view and adjust bookings or add new options/pricing Pros Easy to manage bookings and has great integrations and other features. Glad they have a training database and certification program Cons It takes a bit of learning and can be difficult to set up on your own without doing quite a bit of digging/learning. Customer service/support can also be lacking at times. Customers sometimes have difficulty understanding how to book by site instead of entering in their whole group at once when searching for dates Alternatives considered [Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing Campspot It made more sense for our users and they didn’t have as many customization options/features Review Source DB David B. Owner Recreational Facilities and Services Used the software for: 2+ years ### "No Plan to Switch" April 26, 2024 5.0 Great! There are so many reservation software options out there and you can't make everyone happy but I have no plan to switch! Pros I have been very pleased with the communication from Campspot. There are emails letting us know what is coming, industry highlights, etc. Everyone was helpful when onboarding. All of the features are easy to use and support is always either already provided for a phone call away. Cons I do not like the monthly fee. When I onboarded there was no monthly fee and that was what was attractive. Now, however, there is a fee. Don't like!! Review Source JC Jon C. Consultant Hospitality Used the software for: 6-12 months ### "Good for small campgrounds, not so great for larger ones" April 20, 2022 2.0 The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision. Pros I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end. Cons We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file. We aren't a family campground and many of our reservations are friends who need their own accounts. We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this. For online bookings, this is done during the check-in process, which only goes out 24 hours before arrival. We have over 100 sites.. Which means we have to review ALL of them 24 hours before they arrive. Holiday weekends we're sold out, and it's a lot of work to do to prepare. Although still a pain, if we could capture this at the time of booking instead of at the time of check it, at least we would have it a little earlier. So, my ask here is that user-defined questions be allowed to be asked at the time of booking and not just check-in. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) We had heard good things about the software and wanted to take advantage of the dynamic pricing options. Review Source AW Austin W. Owner Hospitality Used the software for: 2+ years ### "Campspot doubled my reservations!" April 18, 2024 5.0 A++++ I’m so glad I switched to campspot to manage my campground! Pros We didn’t have the ability to take online reservations before using campspot. It has completely changed the total number of guests we have. Cons Nothing! Everything has been very seamless and Customer service is outstanding. Review Source SP Sara P. Administrator Government Administration Used the software for: 2+ years ### "Campspot Does it All" October 30, 2023 5.0 Pros Campspot provides a platform to effectively and efficiently manage our campground. It has truly been a 1-stop-shop for us. We can now provide customers with an easy, online booking experience, complete with pictures and descriptions of each site, pavilion, and amenity we have to offer. Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules. Cons As with all software programs, updates are a must. However, I have had a bit of trouble with certain updates changing the program to the point that I needed to call support for assistance. Review Source BZ Beverly Z. Camp Host Recreational Facilities and Services Used the software for: 6-12 months ### "CampSpot is great!" October 24, 2023 4.0 I have used it for the past 6 months making reservations, taking payments and organizing the resort Pros The ease of booking and the calendar feature. Cons I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.) Review Source NM Noreen M. customer service supervisor Hospitality Used the software for: 2+ years ### "Camp Spot usage " November 6, 2023 4.0 Camp spot is not hard to use. There is some things you can do. Pros it's pretty easy to change dates or rates if necessary. Cons if we have to more the dates to the following year, you cannot do it. if it's a year out. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) The park was bought out and new manager's. Review Source Greta B. Director of Operations Hospitality Used the software for: 2+ years ### "Maximize Revenue!" August 15, 2018 5.0 Pros \- Less staff training time because the software is intuitive to use - Ability to have a lot of business rules set up - Lock in fees are boosting our revenue! - The ability to have all our marketing photos shown with their unit. - Golf carts and other ancillary accounts shown in the flow through has brought up revenue substantially since we started using Campspot. - Automated grid moving which allows staff to focus on other things - I really like the heat maps and the advanced reservation reprots that they have which show real time per unit site night information and site night revenue. From an operations stand point this is really helpful in making decisions! Cons Campspot is a relatively new software company, so there have been a couple small bumps along the way. But their responsiveness and willingness to make the software better for the user/staff as well as the consumer far outweigh any cons. Review Source JG John G. Admin Computer & Network Security Used the software for: 6-12 months ### "Not user friendly " April 16, 2024 3.0 Pros Many campers use campspot already and had a lot of accounting Cons Very hard to operate not user friendly every detail is difficult Review Source HC Hugh C. Park Safety Staff Hospitality Used the software for: 2+ years ### "Campspot helped our campground" November 2, 2023 5.0 I use campspot on a daily basis at our campground. I use it to make and edit reservations, process transcractions in POS and reservation billing, and deal with add-ons. Pros Campspot has many great features that help our campground out. From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use. Cons The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot. Most of the times, we are able to quickly correct the issue. Review Source DB DezaRae B. General Manager Hospitality Used the software for: 2+ years ### "User Friendly and More Revenue!" September 30, 2019 5.0 Pros We are currently finishing up our 4th season with Campspot. We've used at least 3 other systems at my park since I started working here, but we have never loved a system more than this one. The ability to optimize sites to fit as many people into the park as possible has allowed us to provide even more families a memorable vacation that we would not have been able to provide with any other system. The site lock-in option allows guests to pick their favorite site in the park and not have to worry about being moved. So far in 2019, we have made $88,705 in locked site fees alone. The online booking option is as easy as purchasing clothing online as it is the most user-friendly software we've ever used. More people booking online has allowed our reservations staff to spend less time on the phone and more time helping and interacting with guests here at the park. I highly suggest at least letting Campspot give you a demo! Cons As with any company, we always have little tweaks and extra things we would like to do here at the park. Campspot has worked with us to develop new reporting, customize our park, and get us any information that we could possibly need. Their responsiveness and turnaround time for questions or issues is unparalleled. Review Source SM Sue M. Campground Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent Software" October 18, 2022 5.0 Pros I'm completely impressed with this software. I believe it is one of the main reasons for my significant increase in business this year. My campground is small, only 35 sites. Since I implemented Campspot, it went from approximately 60% full through the summer months to 96%. I couldn't be happier!!! Also, there isn't a better staff of software consultants/agents. Having been a traveling software consultant and trainer for 22 years (for a specialized ERP system), I can easily recognize a stellar support staff. The Campspot team is simply unbeatable. Cons Initially, training materials/documents were few, but now I can find nearly everything I need in their Knowledge Center. Review Source JT John T. President Hospitality Used the software for: 1-2 years ### "Stop Here" February 14, 2020 5.0 Campspot helped us bring new revenue streams we couldnt before. We have sold more add ons than ever before. 86% increase in golf cart sales the first year. 24% increase in sites the first year. 34% increase in Cabin rentals the first year. Campspot took us from a maximum of 21% of our sites being online booked, to almost 50% in one season. Unbelievable. One other very critical point is the constant improvements and the networking. Campspot constantly asks what its customers would like to see in the software. Then they do it. Very refreshing. Pros This software is very intuitive. It is easy to set up, its fast, its very easy to adapt it to all the variables out there in our industry. It has an ability to increase revenue that others cant. It looks great to our customers, and it significantly helps us up charges. The tech support is the best in the industry. Cons The only Con with this software is its ability to plug directly into many financial platforms for reporting. I have not experienced a barrier, but I have networked with others that have an issue with Quickbooks online. Reason for choosing Campspot Simplicity, and the customer interface is powerful. Very clean to our customer. Review Source LF Lela F. Owner Hospitality Used the software for: 2+ years ### "Overall happy!" October 30, 2023 4.0 Overall we're happy! Once we were trained fully we were happy with the overall functionality of the program. It is easy for us to use and easy for our customers to use. Pros We love being able to see all reservations at once in the grid. We use the housekeeping feature and it has been great for availability for guests. Cons Refunding continues to be somewhat of an issue. We would like to have the choice to not have a refund go directly to house credit. Review Source JA Julie A. General Manager Hospitality Used the software for: 1-2 years ### "Management made easier" April 2, 2021 4.0 I chose and assisted in the backend build of our park. I've been involved from day 1 and made training our crew seamless with the additional support and webinars from Campspot. I wasn't ever on my own to figure it out - there is ample assistance along the way. Pros The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid. Cons It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Campspot For the size of our park - Campspot had proven success with even larger parks. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) For the ease of adding online booking in a user friendly format Review Source PG Peter G. Owner Hospitality Used the software for: 1-2 years ### "Money maker" November 2, 2023 5.0 Pros Love how easy it is to use. Dynamic pricing, guest info, pre arrival and post arrival communication Cons No activity schedule for shuttles. Cancellation can be cumbersome Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) It was like an excel spreadsheet. Useless Review Source AM Angela M. Office Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Quick review of Campspot" November 2, 2023 4.0 Happy with the ease of booking and modifying. Easy to navigate and read. Pros The ease of navigation, pulling precious guest information and simple to update guest information Cons The glitches of being kicked off and internal glitches of screens not working correctly Review Source Talk to a Capterra advisor for free and get results within 15 minutes.