# Campspot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Campspot the right Campground Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176517/Campspot/reviews --- Campspot 4.6 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Campspot Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “As a small business when we need support it is critical to our business as all our bookings flow through Campspot.“ January 28, 2026 WS Waleed S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It has too many glitches that pop up every couple of months. If you contact support, they'll give you answers that you've already provided, stating that you've already done what they suggested in emails before their lame solution, answering emails, plus sending them four videos.“ July 13, 2025 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use software for our campground (85 sites), online bookings relatively simple for guest use.“ January 28, 2026 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is terrible, 5-7 day response time, if we do get a response, it is not complete/helpful, and we have to draft same question/emails again.“ January 28, 2026 CH Christy H GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Very user friendly, developed just for campgrounds unlike a lot of other systems, super support staff; it has been a lifesaver for us and my only regret is not joining sooner than we did!“ March 3, 2025 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have lost trust in Campspot that if we need help or assistance with any kind of set up, issues, it won't be there for us.“ January 28, 2026 ME Mar E ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They have been so helpful every time I can’t figure something out in my own!“ August 4, 2025 SS Sally S PersonalHospitality, Self-employedUsed the software for: Less than 6 months. “Of course, no one answered there and their voicemail was full.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Specialist Hospitality Used the software for: 1-2 years ### "Easy to use, maximizes profits, and is backed by the best customer support. What could be better?" August 23, 2018 5.0 Pros \-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system. Cons Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful. Review Source BG Brent G. President Hospitality Used the software for: 2+ years ### "Critical Campground Management Software that Maximizes profitability. " October 24, 2023 5.0 Outstanding! This program has been a HUGE game changer for our business in terms of efficiency and profitability. Pros The search feature to locate the needs of the guest along with add-on sales feature. Cons Technical issues when the program does not allow processing of reservations, especially at high peak check in and phone times. Reason for choosing Campspot The ease of use and add-on features, plus the lock fee which basically pays for the program. Review Source SS Sally S. Personal Hospitality Used the software for: Less than 6 months ### "Poor customer service and websites" January 30, 2026 1.0 Poor. The above description pretty much sums up my dealing/non-dealing with Campspot. That was after calling the Wautauga Dam campground directly. Of course, no one answered there and their voicemail was full. Pros Pretty pictures with views of the water, pavement, trees, picnic tables, water faucet, campers, and motorhomes. Cons 2 different Campspot maps showing different availability. When I called I was transferred to a live person, only to get another recording. Review Source GH Grant H. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use system" October 24, 2023 5.0 Campspot is an excellent program & the support staff are top notch. Pros Campspot offers an excellent interface for guests to make online reservations with ease. The system also allows guests to select extra items prior to finishing their reservation. Cons Would be great to see an interface that allowed rates to be more easily updated. The current csv process is cumbersome & sometimes it takes a few attempts to get it right. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot ease of use, especially for the end user Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS was very unreliable & would often result in outages that would last in excess of 10 minutes. These outages would occur several times per day. Reporting was an issue. Connecting receipt printers was terribly painful. Once connected, it was 5 mouse clicks to print a page. Review Source KB Kim B. Manager Hospitality Used the software for: 1-2 years ### "Customer support is AMAZING and worth 10 stars!" May 24, 2021 5.0 Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups. Pros Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, \[SENSITIVE CONTENT HIDDEN\], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well. Cons I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reason for choosing Campspot The initial start up cost was a large factor- what if we hated it, and had wasted money? The fact that you were only paying for use- charge per reservation- was great because money is coming in as money goes out- not a flat fee per month. Ease of set up, importing guest lists was super important for us. If I had spoken to my account rep before we decided, there wouldn't have been any other discussions. She answered all my questions, no matter how many times or ways I asked the same thing, and is one of the best selling features that I promote when sharing about Campspot! Review Source EW Ellen W. Owner Hospitality Used the software for: 1-2 years ### "Decent software with a real customer service problem" April 21, 2023 3.0 Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals (\[sensitive content hidden\], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along. Pros I like that campers are able to book online at their convenience Cons I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot Affordable And recommended by ARVC Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) We were new campground owners, and we are no longer grandfathered into affordable pricing, so campground master was cost prohibitive Review Source MG Mitch G. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Try it! It is fantastic" October 1, 2021 5.0 Pros The transition between systems was seamless. Campspot did all the work! And they did it very fast. The best feature for us is the online reservations. We have tripled the number of online reservations that we get because of campspot! The free POS is great too! Training new employees is easier than ever before. Setup was easy and very customizable! Cons As management, there is nothing I don't like about the system. We made more money this year than ever before and a huge part of that was campspot. Less people answering phone calls because everyone made their reservations online, saved us so much time and money. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Not intuitive system. Terrible online reservations Review Source EH Ernie H. Owner Hospitality Used the software for: Less than 6 months ### "Campspot is made for the new normal" August 12, 2020 5.0 My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software. Pros The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again. Cons There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking. Alternatives considered [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/) Reason for choosing Campspot Design, price Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) I honestly started looking at Campspot because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good. Review Source DS DEVIN S. General Manager Hospitality Used the software for: 6-12 months ### "Campspot makes booking sites easy! " July 17, 2020 5.0 Overall, campspot is great. My staff was reluctant at first but now they are loving the new software! Pros I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing. Cons The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing Campspot Ease of use. Cost was less expensive ! Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Because parcs wasn’t giving us what we needed any more and Review Source JT Jennifer T. Treasurer Retail Used the software for: 1-2 years ### "AWESOME Reservation Software" February 24, 2020 5.0 Pros We love that the product was designed by people that really understand campground reservations. We love the support. They are always there when you need them. We love that they offer all types of reports that will be needed for your business. We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently. We love the easy in which our customer can make a reservation any time, 24/7/365. Love Campspot and highly recommend it to every campground owner. Cons Hmmmmmm, can't come up with any. We love Campspot. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Campspot The overall appeal of the consumer side of Campspot is leaps and bounds ahead of any competitor. The customer service is by far the best around. Review Source DB David B. Owner Recreational Facilities and Services Used the software for: 2+ years ### "No Plan to Switch" April 26, 2024 5.0 Great! There are so many reservation software options out there and you can't make everyone happy but I have no plan to switch! Pros I have been very pleased with the communication from Campspot. There are emails letting us know what is coming, industry highlights, etc. Everyone was helpful when onboarding. All of the features are easy to use and support is always either already provided for a phone call away. Cons I do not like the monthly fee. When I onboarded there was no monthly fee and that was what was attractive. Now, however, there is a fee. Don't like!! Review Source BZ Beverly Z. Camp Host Recreational Facilities and Services Used the software for: 6-12 months ### "CampSpot is great!" October 24, 2023 4.0 I have used it for the past 6 months making reservations, taking payments and organizing the resort Pros The ease of booking and the calendar feature. Cons I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.) Review Source NM Noreen M. customer service supervisor Hospitality Used the software for: 2+ years ### "Camp Spot usage " November 6, 2023 4.0 Camp spot is not hard to use. There is some things you can do. Pros it's pretty easy to change dates or rates if necessary. Cons if we have to more the dates to the following year, you cannot do it. if it's a year out. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) The park was bought out and new manager's. Review Source BR Becky R. General Manager Hospitality Used the software for: 2+ years ### "Review" November 17, 2023 5.0 Customer service is outstanding...especially when the phones are answered in a timely manner! Pros Easy to use and navigate. Some areas you have to go back and forth in between transactions... Cons Not enough space to send messages to in-house guests. Should be able to void an electric meter read posted to an account. Review Source JA John A. General Manager Real Estate Used the software for: 6-12 months ### "Loonlake campspot" October 24, 2023 5.0 On line training guides are very helpful, don't take them for granted. Pros I've used several other campground software system and there's no comparison. The ease of use was paramount for me after struggling with other campground software packages. Cons It took ME forever to get a report that gave me everything at once. Name, site, phone, email, etc for all campers, maybe just me but maybe one button??? Review Source SA Susan A. General manager Hospitality Used the software for: 6-12 months ### "Campspot delivers happy campers/happy staff!" October 25, 2023 5.0 When I have a question I can talk with management team and we can look at and solve questions quickly and I can get back to my customer quickly. Saves time, professional, accurate. Pros From main screen options of grid, list, customers to POS, reports, all of them are at your fingertips and load quickly- helps me review, and answer questions confidently and in a timely fashion. Cons Option for two emails for our seasonal campers, some way to help less tech savvy campers through their online payment screen easier. The pine trees on bottom right corner - more straightforward topic choice and coverage. Review Source SD Shari D. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent Software That is Easy to Use" February 25, 2020 5.0 We could not be happier and can’t imagine using anything else. I am so happy thst we started out with Campspot. Also, they helped us with selecting a credit card processor. We find our processing fees to be very reasonable. Pros It is easy to use and get around in. The set up team did a great job showing us what the software could do for a small park like ours. They only showed us features that pertained to our park. But after using it, it’s easy to see how it would work well for parks much larger than ours. As for value, it is exceptional! The fees are minimal and we have never had an online customer balk at the $2 booking fee. The customers are easily able to book the sites themselves and several have told me that it was seamless for them. Letting the customers book allows me to focus on making their camping experience exceptional. Cons Part of using the software means that they draw up a map for you. Our map is very accurate, easy to read and looks professionally designed. My only desire would be for the map to change colors for the sites that have been reserved from within the owners view. Customers can look at your map and easily see what is reserved. I would just love to have that same feature from my view. Reason for choosing Campspot The reviews from current users sold us. I knew that being new to the RV Park Industry we really needed excellent customer service from the software that we choose. Campspot was highly recommend and they deliver each time I call. They are patient, professional and always give me several options to make the changes I am looking for. Review Source LM Lara M. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Customer Service Greatness" March 23, 2021 5.0 I love Campspot. There might be a "better" program, but I'll never go look, because their customer service is beyond anything I've experienced in this industry and others. Pros I get almost no phone calls from customers booking over the web without us. I love the grid and report features. They just updated the back side that I use and I love the updates!!! Cons There are a lot of reports and so it's hard sometimes to find exactly what I'm looking for, but when that happens I just email customer service and they help run one that works for me. Reason for choosing Campspot I had met the developers at ARVC and I could see that their love for the camping community was genuine and that they would work hard to make sure our customers where taken care of. Review Source VF Veronica F. commissioner Non-Profit Organization Management Used the software for: 2+ years ### "Camp Jackson Sawyer" October 30, 2023 5.0 I am pleased with your system. It is easy to learn and to teach to others Pros Allows me to know how many are coming to camp Cons nothing at this time that I can think of Review Source CS Christine S. Office Manager Hospitality Used the software for: 1-2 years ### "Family Camping" November 2, 2023 5.0 Happy easy to use even my students had no difficulty in learning it and booking Pros How easy and friendly Campspot is to learn and use Cons Nothing I think it’s all great easy to use helpful tutural Review Source DR Dawn R. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "You won't regret it!" April 19, 2020 4.0 So far, so good! Excellent customer service. Powerful software. Pros The software has a modern look and is easy to navigate from day one. The reporting is very powerful and convenient. The list of features is long and very functional - I love that the features offered are what I NEED to run my business and not just a bunch of "fluff". Also - while there are many available customization options, the software remains intuitive and simple to use. \[SENSITIVE CONTENT HIDDEN\], my software and training guru has been incredibly responsive and available. Cons Occasionally, the system will lock up or freeze in the middle of a reservation or while customizing campground set-up. This happens from time to time. You have to log out and log back in. It's not awesome, but it's also not a deal breaker. Reason for choosing Campspot I chose Campspot because the available features were equal to other more expensive software packages and the overall look and feel of the software is new and modern. I am confident that my customers will be able to easily navigate the online booking portal. Review Source BR BRITT R. Co-Owner Hospitality Used the software for: 6-12 months ### "Love this software" April 4, 2021 5.0 Overall I have loved being a customer of Campspot. The customer service is incredible and I'm very glad we went with this software. Pros Product is super easy to use and very intuitive. I really like the Express Check In feature which really allows us to be a much more efficient campground and simplify our processes. The optimization grid built into this software is amazing. Cons I wish there was a lot more customization for our particularly park that could happen in terms of customizing emails at every point in the reservation process. It would be awesome to be able to send text messages through the software to give guests currently in your park updates about events happening during their stay. Review Source SD Sam D. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Thrilled with Campspot!" April 2, 2021 5.0 We use Campspot as our primary booking engine and property management software. It's helped us smoothly generate revenue without the hassle and confusion of creating our own system. Very thrilled to have Campspot on our team. Pros Easy and fast deployment with a unique pricing strategy that took a lot of financial burden off of our organization. I also like the company culture and startup mentality, Campspot regularly checks in with us to see how we are doing, provides regular product updates and they always answer the phone. Cons There were a few kinks early on while they were getting started but since then, everything has been smooth. Review Source KD Kari D. owner Hospitality Used the software for: 6-12 months ### "CampSpot in Canada" August 25, 2020 5.0 As a small family run campground we have found CampSpot software to be a fantastic addition to our business. Our campers love it too! They can see the different sites available and various costs so they can make the choice of how their camping weekend with us will look. It makes booking and payments so easy! Frees up time from the camp office to spend in person with the campers on site, building the relationship further. Love it! 100% recommend it! Pros The ease of use for myself as business owner and for our customers who repeatedly say how much they like it Cons it has a lot of complex functions that don't relate to my size of campground Review Source KS KELLY S. Office manager Hospitality Used the software for: 6-12 months ### "Why did we not use this sooner!" July 10, 2020 5.0 LOVE it, makes my job easier so I am not taking down all of the info and having to call people back to schedule. They can pick dates, see pictures and maps, simple for anyone wanting to reserve. Pros Working with campspot team, was easy to work through all of the set up items, pricing and maps. Using the software has been pretty straight forward, very few times have had to call for assistance. Cons Wish it would figure cancel amounts that match with cancellation rules, and that you can put notes into the reservation at any time Reason for choosing Campspot Cost, ease of set up. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.