# Locus Dispatch Management Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Locus Dispatch Management Platform the right Field Service Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176446/Locus-Dispatcher/reviews

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Locus Dispatch Management Platform

4.6 (41)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Reviews of Locus Dispatch Management Platform

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

SS

Santosh S

Senior manager supply chainRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“Very easy to use , user friendly , can be customized as per our requirement , very prompt and agile in solving queries , creative .“

May 6, 2020

AG

Aniket G

Product ManagerTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 6-12 months.

“Also their support and integration team made the integration with our team a breeze!“

May 4, 2020

TC

THITIPHUN C

AnalystFood & Beverages, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“The UI&UX are user friendly both LOTR application and dashboard.“

March 25, 2021

TC

THITIPHUN C

AnalystFood & Beverages, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“So far, I have no problem with LOCUS. But, If I got the any problem the service desk is very responsive. “

March 25, 2021

## Showing most helpful reviews

Showing 1-25 of 41 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Udayan B.  
Co-founder  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Must have product for managing operations"

April 25, 2020

5.0

Pros

It adds a lot of transparency and accountibility to on ground operations

Cons

The UI could be better so that blue collar/grey collar staff can understand it quickly.

Review Source

AB

Ajinkya B.  
Manager  
Retail  
Used the software for: 2+ years

### "Makes distribution easier "

May 4, 2020

4.0

Pros

I love the flexibility of system, can be easily modified as per user requirements

Cons

Cost of the product is very high compared to features developments. Also key features like master data and cross docking function not available

Review Source

MAC

Mohemed Asif C.  
Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Feedback"

October 29, 2018

4.0

Pros

Faster output generation . And flexible to the user

Cons

Not detailed understanding of exactly how the system works

Review Source

PM

Prashant M.  
Assistant Manager (National Process)  
Retail  
Used the software for: 2+ years

### "Feedback Of The software"

June 23, 2020

4.0

Pros

Software provided the very easy user interface features ,very easy and helpful along with the data provided is very helpful in analysis.

Cons

There nothing to dislike ,just sometimes report came with irregularities

Review Source

SM

Siddharth M.  
Senior Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Locus review "

January 18, 2021

4.0

Pros

Very useful to improve the CSAT. Provide the real time data and location of our Phlebos that is the need of the hour.

Cons

It could be more user friendly. Many of the users in health industry averse the technology. If we can make the software more user friendly, it will make a huge impact in healthcare industry.

Review Source

PM

Pradeep M.  
SCM  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "review for Locus Network"

May 4, 2020

5.0

Good it helped us in smart sorting and planning things better for operations

Pros

Locus helping to sort n route planning, its helping to sort the thing in very short time with limited staffs

Cons

Sometimes locus generates different route for same address and it happened multiple times

Reason for choosing Locus Dispatch Management Platform

Good support team and better efficiency

Review Source

AK

Aditya K.  
Head of Products  
Food & Beverages  
Used the software for: 6-12 months

### "F5 Review's of Locus"

January 14, 2021

4.0

Pros

The powerful feature of allocating orders to the delivery fleet automatically.

Cons

The usability of the product can be vastly improved. The product should have mobile support, without mobile as a channel supported there were lot of hindrances to adopt at scale. Debug log access is currently missing, that's a huge issue and thus brings a lot of hindrace to velocity.

Reason for choosing Locus Dispatch Management Platform

The fitment to our unique use case.

Review Source

HC

Hardik C.  
Product Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Good product"

May 4, 2020

4.0

Pros

Seemless Good customer support Analysis

Cons

Not configurable Highly over priced Service issues

Review Source

TM

Tridip M.  
city Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Optimised planning and live tracking"

May 11, 2020

5.0

Have been able to achieve on-time deliveries with a percentage of >95% overall throughout FY 2019-20

Pros

Ease & accuracy of Planning Optimization of resources live tracking & status update geotagging & geofencing

Cons

Scanned Proof of delivery should be recorded

Review Source

FQ

Fathan Q.  
Product Manager for Supply Chain  
Retail  
Used the software for: 1-2 years

### "Locus Review for Bukalapak"

May 4, 2020

5.0

Pros

Feature, to help our operation team maximize their efficiency, also the support they gave to us to stand by anytime they can

Cons

So far I have not find any feature that I dislike

Review Source

TC

THITIPHUN C.  
Analyst  
Food & Beverages  
Used the software for: Less than 6 months

### "LOCUS in Thailand"

March 25, 2021

5.0

So far, I have no problem with LOCUS. But, If I got the any problem the service desk is very responsive.

Pros

The UI&UX are user friendly both LOTR application and dashboard.

Cons

There are many configurations, sometime it hard to tech to the transporter admin

Reason for choosing Locus Dispatch Management Platform

The price structure is suitable with our side.

Review Source

AK

Ankit K.  
Associate - Operations  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Locus usage on Omnichannel pick ups"

October 31, 2018

4.0

Would like if the orders could be segregated store wise on the app, this will be of a great help to the riders. Also if locus could be on IOS as there are few riders using apple devices.

Pros

The order details have been precise. Features of scanning the product comes very handy in case of bulk orders. The app can be used on a smartphone so it helps the biker for not carrying any additional device.

Cons

The app is working pretty fine so no -ve pointers as such.

Review Source

MPS

Mukul Pati S.  
Lead Consultant  
Retail  
Used the software for: 6-12 months

### "Great product with agile team"

November 21, 2019

5.0

Pros

The features and ability to absorb the customization as per the organization's needs

Cons

There is nothing which I can think of which I didn't like in the product

Review Source

RD

Rishi D.  
Manager, Training  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Locus with Myntra"

October 15, 2018

5.0

Pros

It addresses the issues faced in the Supply Chain Management industries and it's customized features makes it user friendly

Cons

Too early to comment. Will know only after sustained usage

Review Source

VR

Verified Reviewer  
Product Manager  
Retail  
Used the software for: 2+ years

### "One of the good products in market"

June 25, 2020

4.0

Pros

Routing is one of the core problems that we face in the business of Online retail. Locus helps us seemlessly and helps solve this problem. Some of the good things - Optimum routing - Customisation as required by the business needs - Prompt response by the Support teams

Cons

Not many, one notable improvement area would be that the current dashboard offered for the Customers to monitor regular activity takes significant time to load. We are at a significant scale which requires loads of data to be loaded on to the dashboard. Optimising this would help the end users of this dashboard to seemlessly use the required functionalities.

Review Source

LS

Labham S.  
Partner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Happy with the Installation"

October 19, 2021

5.0

Pros

Product is robust, we were up and running fairly quickly.

Cons

MPMD was not available at the time, and that may have reduced integration efforts.

Alternatives considered

[Tookan](https://www.capterra.com/p/218952/Tookan/)[LogiNext Mile](https://www.capterra.com/p/155242/LogiNext-Mile/)

Reason for choosing Locus Dispatch Management Platform

We found the support and team at Locus were more responsive than Loginext. For Tookan the product was missing critical flow features.

Switched from

[LogiNext Mile](https://www.capterra.com/p/155242/LogiNext-Mile/)

We found the support and team at Locus were more responsive than Loginext.

Review Source

Haani Hashim S.  
Head of Product  
Retail  
Used the software for: 1-2 years

### "Good software for Last Mile Delivery companies"

June 29, 2021

5.0

Good

Pros

The ease of use and easy implementation, we used starting this software using first covid wave

Cons

Delivery route optimisation needs improvement

Review Source

VR

Verified Reviewer  
Customer Service Excellence Assistant Manager  
Consumer Goods  
Used the software for: 1-2 years

### "A helpful tool that can help optimize your fleet & cost while meeting dynamic market demand."

May 5, 2020

4.0

It helps us out in planning our fleet in an optimal way to meet the dynamic market's demand, where orders might come from anywhere on any day with any size.

Pros

Ease to use, ease to integrate with other software and continuous improvements with new features that can meet the high demand from the users.

Cons

The core capability of the products can still be enhanced further: full order allocation, optimal sequencing.

Review Source

SS

Santosh S.  
Senior manager supply chain  
Retail  
Used the software for: 2+ years

### "Croma was able to give better customer experience on last mile delivery ."

May 6, 2020

5.0

Good experience .

Pros

Very easy to use , user friendly , can be customized as per our requirement , very prompt and agile in solving queries , creative .

Cons

Nothing as such in the current scenario .

Reason for choosing Locus Dispatch Management Platform

Young and dynamic locus team ,thought process of both irl and locus were on the same lines, very proactive and agile , customization of product , creative and most important cost was within our budget .

Review Source

SH

Safdar H.  
Distribution Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Great Software "

May 4, 2020

5.0

Its a great software , service is amazing , extremely quick response from Locus Team

Pros

Locus Offers an excellent opportunity to track a delivery with real time movement of shipment from origin to customer destination along with utilization of vehicles on the basis of volumetric of the product.its User friendly and saves time in Route planning.

Cons

Tech team needs to optimise GPS. to work on point of delivery location.

Review Source

VCA

Vinny Citra A.  
Supervisor  
Retail  
Used the software for: 1-2 years

### "Great!"

May 5, 2020

5.0

overall Locus was the best logistics partner to manage route plan and very supportive compared by other provider from india

Pros

about this software for me its very easy access, I can check it up from my smart phone my laptop as long as I have a browser, user friendly, flexible customization data

Cons

I have no idea for now :) so far I'm fine using this software maybe I need some kind a blank template on the insight that I can customize by my self just like a pivot excel

Review Source

Rohini M.  
MIS Manager  
Food & Beverages  
Used the software for: 6-12 months

### "User Friendly"

January 18, 2021

5.0

Very Good

Pros

This is user friendly software for both frontend and backend.

Cons

Ease to understand and user by DE in the field very smoothly

Review Source

Aniruddha C.  
Business Development Executive  
Automotive  
Used the software for: 6-12 months

### "Improved Efficiency "

May 5, 2020

5.0

Pros

We liked the intelligent order clubbing and it really helped us with scheduling the orders in the most optimal way to improve efficiency. We use it for transferring of stocks between hubs.

Cons

The features available right now are sufficient for our use. And I believe as we move along and gain more experience Locus is going to constantly improve not heir features and usability.

Review Source

SK

Senthilnathan K.  
Product Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Route Optimization and Improved efficiency!!"

May 4, 2020

5.0

Pros

Real-time task assignment and route planning for our on ground floaters based on multiple parameters such as task priority, floater skills, TAT, task location, floater's location and so on. And of course their dashboards.

Cons

We just started using in full fledged mode. Too early to comment on this.

Review Source

AG

Aniket G.  
Product Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great solution for creating optimal travel routes"

May 4, 2020

5.0

Pros

The algorithm that powers locus works - helped improve our in-ground efficiency by 25% in the first couple of months itself! Also their support and integration team made the integration with our team a breeze!

Cons

The customisation options in LOTR app were limited.

Review Source

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