# Page 4 | Okendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Okendo the right Review Management solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176189/Okendo/reviews --- Okendo 4.9 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Okendo ## Showing most helpful reviews Showing 76-100 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephanie S. Lifecycle Manager Consumer Goods Used the software for: 2+ years ### "Love IT! Has been amazing" May 13, 2024 5.0 Pros Has been a game changer, super easy to use for us and the customer, love the auto publish feature Cons How much of a price jump there is between plans. Review Source IM Imen M. Artistic detector Arts and Crafts Used the software for: 2+ years ### "Mastering project management " March 26, 2024 4.0 Pros Facilitates referral programs by motivating existing customers to recommend other brands. Cons There are limited options for real time communication and discussions within the platform. Review Source IR Ivan R. Partner Apparel & Fashion Used the software for: Less than 6 months ### "Excellent Alternative to Yotpo and Others, 90% of the functionality---10% of the price" October 19, 2018 5.0 We were a very early adopter and received excellent support and a generous trial period while setting up Okendo. Our customers love it, especially the high degree of product-specific customization and data collection. For 90% of the functionality Okendo provides, several competitors were asking for tens of thousands of dollars per year... Okendo is phenomenal deal and has an extremely polished customer facing experience. Pros Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience Cons Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind. I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews. Review Source Response from Okendo October 23, 2018 Hey Ivan, thanks for the review!! We've loved working with you and Kommando. To clarify the Google agreement you mentioned; Google does source Seller Ratings from a number of 3rd party review aggregators. However, Seller Ratings (also known as 'site reviews') are distinct from product reviews. Google recently released it's own service retailers can use to collect Seller Ratings, Google Customer Reviews. It's free, effective and means retailers don't need to depend on 3rd parties for Seller Ratings. Product reviews collected with Okendo can be included in Google Shopping, Google Product Listing Ads and in Google SERPs. Thanks so much!! ¿ JB Jared B. Founder and President Entertainment Used the software for: 1-2 years ### "Absolutely loved it! It's a great service and its price is competitive and unbeatable. " July 9, 2018 5.0 The reviews from thousands of Adventure Hunt participants Pros Its ease of use and simplicity. It's so easy for the customer to use and understand. I like their fair and competitive price too. They don't overcharge like tons of other companies do. Cons It would be nice to be able to choose your auto default for the messages. Currently it auto defaults to most recent, I'd love for it to auto default to most helpful or best rating. It'd also be nice to 'Pause' subscription for a lower monthly fee, we're a seasonal business and we don't get reviews for several months, it'd be nice to pay a lower monthly fee to keep our current reviews without being able to publish new ones. How it's setup now is 'all or nothing' and that's not a win-win for Okendo and their clients. Review Source CO Cayla O. Co-Founder + CEO Retail Used the software for: Less than 6 months ### "Great for Startups" July 25, 2019 5.0 We are really hoping to improve conversions with the addition of reviews! We want to share the wonderful feedback that our customers send to us publicly so that prospective buyers can learn from their opinions and make informed purchases. We are seeing a direct impact through the integration of star reviews to our ad-sets, as well as our SEO. Pros Love that the support staff was able to aid in the customization of the widget and review capture forms beyond the standard interface - this was a huge plus! The cost is unbeatable compared to other options out there, as we are an early stage company that is too big for most starter packs, but not big enough where the enterprise offering would appeal to us at this stage. We really feel like we can grow with Okendo, and that they will grow with our needs as well! Cons Small UI experiences on the backend such as total quantity of reviews in the moderation portal. Would love to be able to access / update the blacklist on our own. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Okendo Price, offering met our current needs, ability to scale with us as we grow, agility of software, customer support, developer support. Review Source SM Stefanie M. Marketing Director Retail Used the software for: 2+ years ### "No complaints about Okendo!" September 30, 2020 5.0 Fit issues - if the majority of customers report that something is running small or large, we are able to give more accurate fit reports to prospective purchasers. Pros This software was really easy to set up and is very user friendly for both administrator and customer. Cons Can't think of anything we dislike at the moment! Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Okendo More affordable and the better fit for what we were looking for. Review Source AA Ashley A. Sr. Ecommerce Site Manager Retail Used the software for: 6-12 months ### "Scalable and verified aggregator" December 15, 2022 5.0 Pros Flows/sequences for email sends out and integrates with Klaviyo. Cons Reviews with images format can be improved to be more attractive to users Review Source GS Gyve S. CEO Cosmetics Used the software for: Less than 6 months ### "Okendo is pretty amazing" July 12, 2019 5.0 They were fast and amazing to work with. Best of all they did the migration, technical setup and integration for us for FREE while Yotpo, well they had us do it. When I said to YotPo I was leaving their response was just "Ok", lol...Highly recommend Okendo, they are hungry for business. Pros It's got a clean and simple interface unlike YotPo which is complicated and all over the place. They don't charge you based on the number of emails you send which Yotpo does and that just limits the number of reviews you can get which is not what you want when starting out with reviews. We got a special offer that matched YotPo's prices and helped our reviews grow massively. They also allow you to upload photos to reviews or ask questions. Also there is a lot more flexibility to make Okendo look like it's meant to be part of your site! Cons There is not much room to edit the emails look/feel, they are lacking some analytics tables that Yotpo has (although they integrate with google analytics now), and they don't have "you may also" like options for their emails which yotpo has. That said overall the pros definitely outweigh these cons. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Okendo didn't charge for emails and made the move seamless. They also allow you to upload photos to reviews or ask questions. Also there is a lot more flexibility to make Okendo look like it's meant to be part of your site! Review Source Clay R. President Sporting Goods Used the software for: 6-12 months ### "Best review platform I've used and continually improving" July 12, 2019 5.0 I have been extremely satisfied with Okendo thus far and have no intentions to switch or even look for another solution. I can't say enough good things about this product and team. Pros Pricing, clean simple user interface, offers powerful features, and they are constantly adding new features Cons No cons, but we're not using the software to its full potential yet. It works flawlessly for basic review gathering and moderation. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Price was a huge factor in making the decision, plus okendo was nearly identical from a feature standpoint and I really enjoyed working with their team from the initial contact. Review Source MELANIE L. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Pretty good app but in order to sync with Klaviyo you have to get the $299/month plan!" October 1, 2020 4.0 I'd like to integrate with Klaviyo but I am. not at the stage that I can afford the power plan. Pros It's pretty easy to use and to navigate and overall works well. Cons You have to access it from Shopify and not from a website, so I cant get my social media manager to upload reveiws to Facebook unless i give her access to Shoipify. Unlike Yotpo, you have to manually share on FB page. The klaviyo integration is only on the $299/month power plan which is too pricey for me. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) My tech guy told me Okdendo is better, but there are some automatic features that Yotpo has on the cheapest plan. Review Source VR Verified Reviewer Co Founder Retail Used the software for: 1-2 years ### "Okendo worked well for our stores" October 29, 2018 4.0 We moved to Okendo because of their support. They helped us transition by doing all the installations. Overall its been a satisfying experience. Pros It shows images in reviews. Easy to use. Clients get interactive emails with product images to help conversions Cons Its not cheap. Besides that no other cons Review Source MD Marina D. COO Food & Beverages Used the software for: 1-2 years ### "Amora loves Okendo" December 20, 2022 5.0 Overall we are extremely satisfied with Okendo but the credit goes to \[SENSITIVE CONTENT\] our Customer Success Manager. He has been incredible in helping the internal Amora team understand the capabilities of Okendo so that we could ultimately internalize it's management. We now have complete control of Okendo. He even helped us optimize this year by building us a dedicated review page as well as place a carousel of current reviews on our home page. Something we never knew we could do! He's fantastic and always there for us when we need him. Pros Our newly added Dedicated Reviews page to our site. Cons The set up was something we couldn't handle on our own so we needed to hire a developer. Review Source TJ Taja J. Ecommerce Manager Retail Used the software for: 1-2 years ### "Integrates seamlessly with Shopify and Gorgias Customer Support " July 25, 2019 5.0 Pros Easy to use, the widget to have rotating reviews is a nice bonus. I also like how quickly the support gets back, especially with technical / coding questions. I was trying to implement asynchronous ("lazy") loading on to the site and this was done relatively easily. Cons The email that is sent for customer reviews is not as brand aligned as we would like it to be. Needs to be more customizable with the potential to integrate into Klaviyo. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Josh S. CEO Sporting Goods Used the software for: 2+ years ### "Love Okendo for my reviews!" July 18, 2019 5.0 Service is top notch, integration is awesome, can't say enough good things! Pros It's a greatly automated email management tool that integrates with other platforms too. Cons I wish I could schedule reviews to be posted to social media accounts. Reason for choosing Okendo Support and integration! Review Source Amanda C. CEO Retail Used the software for: 6-12 months ### "Great addition to our store!" July 11, 2019 5.0 Pros The ease of setting up. The team at Okenda was SO helpful in getting our reviews customized to match our website and brand. Cons Can't think of anything! The team at Okendo was VERY accommodating and quick to get our reviews set up to our liking Review Source tP tiffany P. Marketing Director Retail Used the software for: 2+ years ### "Big Fan!" February 7, 2020 5.0 Wonderful! When I switched over it was a seamless transition and I haven't looked back. Pros I am a BIG FAN of Okendo! I was previously using a competitors program and paying way too much money. Okendo does all of the same things for a third of the price or less. Highly recommend. Cons I wish that there was a way to fully customize the reviews to look like my brand. Right now it's not bad, but if I could customize the shape of the stars, fonts, etc, that would be ideal. Review Source VR Verified Reviewer manager Retail Used the software for: 1-2 years ### "Fantastic service" October 19, 2018 5.0 Reviews on our webpage from our customers. It was customizable and easy to make on brand Pros The customer support and ease of use was fantastic Cons I would like more: GA, Email ease, integrates with social. Review Source CO Cody O. Head of Growth Renewables & Environment Used the software for: 6-12 months ### "Love it" January 3, 2023 5.0 Pros The software is great - allows us to easily collect reviews, image and video content which we've been able to leverage in many aspects of the business. Cons Don't really have any cons, other than it's taken us a little longer to integrate Okendo into our Klaviyo flows than we would have liked. Review Source MD Matthew D. Owner Consumer Goods Used the software for: 1-2 years ### "Okendo Is Worth Every Penny" July 25, 2019 5.0 Perfect. Pros Easy to use for not only us but more importantly, our customers. Since switching to Okendo we've received more reviews, reviews with photos & videos and can easily share on Facebook via Facebook retargeting ads. Okendo makes everything incredibly easy. Cons Unable to send review request reminders. We can only send one sole email. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Much better value. Review Source Allison C. Founder Consumer Goods Used the software for: 6-12 months ### "Basically the same features as Yotpo but way cheaper" July 3, 2018 5.0 Pros I like being able to ask my customers specific questions during the reviews process and have them rate my products on certain criteria, for example, "Gentle" and "Effective" can be rated 1-5. Cons The automated email templates aren't customizable enough. I'd like to be able to include my own images and formatting. Review Source Scott L. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Reviews and Posting Made Easy" September 25, 2020 5.0 One stop shop for all of our reviews. Also the syndication of reviews across all of our sites is also extreamly helpful! Pros Social validation is key so the Okendo system really helps us grab reviews from our committed clients Cons The system doesnt have a free option so you need to have some level of business before you want to get started Reason for choosing Okendo The syndication is extreamly powerful. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) When we moved to Shopify this was the system that the head office wanted us to migrate to Review Source CI Celina I. Ecommerce Co-Ordinator/Product Admin Retail Used the software for: 1-2 years ### "Easy to use & pretty good!" December 20, 2022 4.0 Pros Really easy to use, without having used the platform before I was able to figure it out quite easily. The customer service team have also been fantastic at assisting and deploying changes we've made recently to our homepage widgets & integration with Klaviyo Cons Isn't entirely immediately obvious what the full capability of the software is & how we would be able to further use it to the advantage of the business Review Source Shaun G. General Manager Apparel & Fashion Used the software for: Less than 6 months ### "Top product, incredible customer service" October 21, 2018 5.0 Exceptional. Pros After using a competitor product for many years, we were thrilled to see that Okendo had all the same functionality at a fraction of the price. What we were most impressed with however was the level of support we received during the sales process and onboarding. The team had great care, were fast and efficient and took all of our needs and concerns into account when transitioning from the legacy product to their own. We are excited to be on board with Okendo and excited about what the future holds for this fantastic Aussie company. Cons N/A. Seems excellent so far and they continue to strive to add more and more functionality. Review Source RW Ross W. Owner Retail Used the software for: 1-2 years ### "Great value, dedicated new company!" October 26, 2018 5.0 Matt and the team got us up and running with white glove service as we were beta testers, and they've always been quick to respond and very helpful with questions. I've recommended them to lots of other companies and will here as well. It's a great value! Pros It has elevated our reviews game significantly. We went from the free Shopify software right to this and it's been really great. The way reviews are displayed, there is a lot of legitimacy lent to each and every one. Cons As a new company, all the perks and functionality aren't quite there yet, though I have no doubt they're coming. It's a little tricky to find old reviews, the analytics is still coming along (we do get weekly emails, though it's not yet in the dashboard), that sort of thing. It's all here though. Review Source GH Greg H. Digital Marketing Strategist Consumer Goods Used the software for: 1-2 years ### "Social Cadre Review " July 11, 2019 5.0 I have had a lot of success using okendo. Using the reviews for parts of our campaigns and have only a few times had issues using it but my issue was resolved the same day! Great support! Pros I like the fact that you have the options to answer customer inquiries as well as having reviews. I think the integration between Facebook is very smooth as well as their automated flows for sending review emails Cons I did not like the customization for moving reviews to Facebook, this could be a little more in-depth or a layout change once selected to move to fb Review Source