# Okendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Okendo the right Review Management solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176189/Okendo/reviews --- Okendo 4.9 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Okendo Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MC Morgan C eCommerce ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid, allowing us to showcase alternate product images from our customers.“ October 21, 2024 CX Caitlin X Retention ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: 6-12 months. “I found the additional credits very expensive (2x more per credit than our plan).“ November 27, 2025 KB Kayla B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process.“ February 7, 2026 KJ Kyle J Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “In the sales process, we were promised sorting functionality that is not possible.“ October 24, 2025 KB Kayla B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “I like that Okendo offers an easy way to create a view of reviews for my bakery website.“ February 7, 2026 KD Kishan D Sr. Manager of Customer ExperienceCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant.“ October 3, 2024 DY Darren Y Sr. Digital Marketing ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “For a DTC brand on Shopify, it's one of the cleaner solutions in the space.“ March 30, 2026 LM Laura M Project ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Navigating the platform feels clunky, and key tools are hard to access.“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diana Karen M. Creative Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "Taking it to the next level" March 31, 2026 5.0 Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. Pros Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. Cons Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. Review Source VR Verified Reviewer Sr. Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Reliable reviews platform for DTC Shopify brands" March 30, 2026 5.0 Okendo does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it. Pros Okendo integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated. Cons The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics. Alternatives considered [LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) Reason for choosing Okendo Better integration with rest of our stack and better customer service. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better integration with rest of our stack. Review Source AS Asha S. General Manager Retail Used the software for: 1-2 years ### "Feedback" December 29, 2022 3.0 Pros Ease of use - simple to navigate and integrates with other systems well Cons price increase for what we actually use it for. Review Source WC Wendi C. Senior Manager of ECommerce and Customer Experience Consumer Goods Used the software for: 1-2 years ### "5 star worthy" March 23, 2026 5.0 We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with. Pros The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well. Cons Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased. Switched from [Loox](https://www.capterra.com/p/200494/Loox/) Price and features. Loyalty program. Rep is easy to work with and responsive. Review Source HB Helen B. Owner Apparel & Fashion Used the software for: 2+ years ### "Fabulous app for reviews and loyalty" December 23, 2025 5.0 Always a pleasure to use and to talk to Okendo representatives. Any issues are fixed immediately and queries replied to straight away. Pros Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community. Cons It's expensive compared to some other apps but the service is better to compensate for this at least. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) I was with Okendo previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way. Review Source CS Casey S. Dir of Ecomm Retail Used the software for: 2+ years ### "Five Star Review + Referral Platform" October 16, 2025 5.0 We are extremely happy with the business model, usability, and service levels that Okendo has provided for REEF over the past 3 years. Pros I really like the Okendo platform and subscription model for how easy it is to add and remove functionality. I think having all of the offerings in one place and interface is a great way to ensure customers get the most out of the platform and services. It also encourages adding on additional services because there is less onboarding than starting with a new platform.The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are invested in us making the software work for our business. Cons When first onboarding, it can be overwhelming to navigate and get over the learning curve for the interface of the platform. The builders for some of the offerings are also a bit clunky. Once you spend some time you get the hang of it, but it does take a fair bit of training and onboarding to become a super user. Switched from [Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) BV was not easy to use and did not have the robust features that we needed to effectively manage our Reviews strategy. Review Source JM Jake M. CEO Retail Used the software for: 2+ years ### "Highly Recommend Okendo for reviews" December 12, 2025 5.0 I've used multiple review platforms, and Okendo has the best balance of features, price and user experience. Pros I love the quick support, ease of the user experience and the shopify on site widgets. Super easy to use Cons The pricing could be better, as only 5-10% of people leave reviews, I am using 90% of credits that don't account to any value. Alternatives considered [Loox](https://www.capterra.com/p/200494/Loox/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo Most confident in the platform and it's features Review Source NC Natalie C. Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Easy Management Tool and Great Customer Service" November 17, 2025 5.0 Their customer service has been amazing. I've loved having a dedicated point of contact. So far, our experience has been really good. Pros I love having our Loyalty Program, Quizzes, Surveys, and Reviews all in the same place. It saves me so much time on managing all of our programs. Cons So far, there isn't anything that I've disliked about using Okendo. Everything up to this point has run smoothly. Switched from [Octane AI](https://www.capterra.com/p/213111/Octane-AI/) Cheaper, better customer service, ability to create more quizzes Review Source CX Caitlin X. Retention Manager Apparel & Fashion Used the software for: 6-12 months ### "Great support. Great product" November 27, 2025 5.0 Interface is great. There's a lot of autonomy in how you are running reviews. We have seen our review rate increase as soon as we switched over. Pros The team. From accounts, to onboarding, to customer success, and support. I have requested help on all matters of things at all times, and have been always met with a friendly and quick response. Cons We are on a annual plan which bills monthly, but during Black Friday we had more orders than ever, so ran out of credits. I found the additional credits very expensive (2x more per credit than our plan). I wish the additional credits were cheaper, especially because I am on a yearly plan, and this increase in order was a one off. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Okendo had a bertter klaviyo integration, was better priced. Review Source AC Andrew C. Director of Customer Experience Food & Beverages Used the software for: 2+ years ### "Favorite review platform so far" October 11, 2024 5.0 Pros We've tried many different review platforms (Judge.Me, Stamped.io, Yotpo) and Okendo has the competition beat when it comes to the combination of features and pricing. Their white-glove team helps with set up to ensure that the on-site display looks great, is there to help with integrations, and is available via chat for any questions. Cons They've focused heavily on expanding to new products (Surveys, Quizzes, now Loyalty) and I think that's creating less of a focus on their core, original product. I'm concerned that in the long-run reviews may atrophy a bit, when compared to alternatives if they aren't iterating or releasing new features. Switched from [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Stamped was a very buggy platform that had issues with even the most basic offerings. Review Source JP Juliette P. CEO Apparel & Fashion Used the software for: 1-2 years ### "I chose Okendo to replace Yotpo" May 23, 2022 5.0 Having qualitative reviews helps a lot to reassure our new customers since we are a young brand ! Okendo is the best app to do so. Pros Okendo was very easy to implement, and the Okendo team was super friendly and helped set up the reviews the way we wanted to. We were able to customize very much the reviews, and the team understood perfectly what we wanted from the start. The commercial offer was very good and the value for money is great. I also like the fact that you can group products to maximize the number of reviews under one item. For me it is the best app for reviews ! Cons There are not many things that I don't like, maybe it would be nice to be able to customize a little bit more the emails but that is it ! Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Yotpo was super expensive and impossible to customize. Review Source JA Jason A. Director of Sales and Marketing Sporting Goods Used the software for: 2+ years ### "Very solid platform" May 13, 2024 5.0 Pros Great customer service, good review options, and have recently added their quizzes functionality. All for a good price point. Cons no complaints or things I haven't like so far Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) shopify didn't offer enough options for reviews Review Source BE Brandon E. Ecommerce Manager Apparel & Fashion Used the software for: 1-2 years ### "Decent app that gets the job done" February 14, 2024 4.0 Overall pretty good app that's probably the best on market and satisfies our needs. Pros Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages. Cons No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster. Alternatives considered [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Reason for choosing Okendo Pricing was the main choice, and Okendo was recommended by other industry professionals. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Pricing and Yotpo was slower to load on site. Review Source ED Elisabeth D. Director of eCommerce Apparel & Fashion Used the software for: 2+ years ### "Love it" July 18, 2019 5.0 Overall very happy with Okendo. Pros I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume. Cons I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team. Reason for choosing Okendo Cost & they have literally everything the competition has Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) We were being punished for growing (increased cost for increased customers) Review Source CK Chelsea K. Senior Manager, Retention Marketing Consumer Goods Used the software for: Less than 6 months ### "Happy Customer!" December 14, 2022 5.0 Incredible! No complaints at all. Pros Easy to use and implement. This platform has been a MAJOR upgrade from the review platform we were previously on. The customer support, implementation, ongoing management, and ability to customize have all been game changing. I love that we have the ability to collect zero party data as well. Cons I wish it was a bit easier to send out one-off batched requests to users. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Terrible experiences with Yotpo CX and platform in general. We couldn't customize anything and it was a pretty rotten customer experience. Review Source AM Adrian M. Senior Performance Lead Apparel & Fashion Used the software for: 1-2 years ### "Epic All Round Platform for Hands On Brands" October 17, 2024 5.0 Epic, fair pricing for all their features. Pros UI, support, function & fully custom to brand aesthetic. Cons no review group syncing, always have to ask support to push it for me. Switched from [SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/) Review grouping and syndication issues... Review Source DS Dan S. CX Manager Retail Used the software for: 1-2 years ### "Very Please Okendo Customer" October 3, 2024 5.0 The app was very easy to onboard and has provided great support since we launched 18 months ago. They continue to add tools to help improve the overall customer experience to our site. Pros The app is very user friendly to set up as well to make future adjustments to the review experience. Cons We have no complaints at this time as we have been very please with Okendo. Review Source LB Lauren B. Digital Marketing Manager Retail Used the software for: 2+ years ### "Easy & Effective" October 14, 2024 5.0 Overall, I am a big fan of Okendo. Their tools are easy to use and their team is extremely helpful to work with. Pros Super easy to use, compatible with our other tools and software, and effective in achieving our goals. Cons Wish there was more data being passed between platforms, and more customization available amongst the Okendo designs. Review Source LM Laura M. Project Manager Consumer Goods Used the software for: Less than 6 months ### "Solid Features, But User Experience Needs Refinement" October 15, 2024 4.0 Pros The Okendo backend platform is intuitive and easy to use. Their support teams are responsive. Cons Okendo offers useful loyalty features, but the customer experience is not intuitive. Navigating the platform feels clunky, and key tools are hard to access. It has potential but needs improvements for a smoother, more user-friendly experience. Review Source CS Cael S. Growth Apparel & Fashion Used the software for: 6-12 months ### "Best Review Software Out there" October 3, 2024 5.0 Pros Great and easy to use. Nice interface. Functions well with our site Cons Takes too many clicks to add something to a group. Review Source AH Alyssa H. Digital Experience Manager Cosmetics Used the software for: 2+ years ### "Just what we need!" December 13, 2022 5.0 Pros Okendo back end is super user friendly - take 10 minutes to poke around and you'll be a master. If you have any questions their customer support is just a click away and can easily go into your account and point you in the right direction. Cons There may already be a way to do this, but I would love to integrate the review email with our Email service provider so we can make it more on brand. Review Source MM Mia M. Digital Marketing Manager Retail Used the software for: 2+ years ### "Okendo is the BEST for reviews!" May 19, 2024 5.0 Pros We have used Okendo for reviews for the past few years. We moved over from another platform and have never looked backed. Okendo is easy to use and the support staff are great - always ready to help! We are about to implement Okendo Quizzes and we look forward to seeing how that will grow our platform even more. We highly recommend Okendo for reviews! Cons We haven't found any cons with Okendo (yet) and I doubt we will! Review Source Molly G. Managing Director Consumer Goods Used the software for: 6-12 months ### "Great reviews and insights tool!" January 3, 2023 5.0 Pros Okendo was really easy to set up and set live on our site. The implementation team was incredibly helpful in matching the reviews widget theme to our broader site, as well as getting it deployed on time (and in a very quick turnaround window). It has been easy to use to monitor and manage customer reviews. Cons There is some work to be done on reporting (not the easiest or most intuitive when you want to segment certain times of reviews data or attributes). I also wish there was a way to sort for reviews by attribute in the main dashboard but alas, not yet! Alternatives considered [REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/) Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Cost and functionality Review Source CC Claire C. Marketing Director Cosmetics Used the software for: 6-12 months ### "Hands down the best review app out there!" January 6, 2022 5.0 Pros I can't explain how perfect this review app is! It helped us collect over 10,000 reviews in the last 2 months and it's been the easiest app to set up! I love the sentiment functionality as it helps us assess our reviews in bulk, and you can also group-specific products together so all of the reviews are displayed in both product pages! Also, giving specific incentives for specific review types (with image, with video, etc) is incredibly easy! Cons The only change I would recommend is to be able to give a specific incentive based on the review character count. For example, reviews with less than 120 characters would receive $3 and over 120 would receive $5. Review Source PG Penny G. Dir Ecomm Apparel & Fashion Used the software for: 1-2 years ### "A great reviews platform" May 20, 2024 5.0 The Okendo team is really supportive and provided us with many tips for optimizing. Pros It's very easy to manage review in Okendo. Set up was simple and the dashboard is fairly intuitive. It's also great that people can rate the sizing and say if they feel it's true to size. Cons I can't think of anything we don't like about it. But we do still need to utilize a bunch of the features. Would be nice to get some help with surveys and quizzes. Review Source