# Okendo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Okendo Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/176189/Okendo --- # Okendo Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Okendo ## What is Okendo? Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 18,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth. ## What is Okendo used for? [Review Management](https://www.capterra.com/review-management-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Recognitions Shortlist Best ease of use Overall rating Based on 224 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $19 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Loyalty / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Referral / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Okendo alternatives [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176189/Okendo/alternatives/) ## FAQs about Okendo Overview ### What problems does Okendo solve? Okendo solves low review volume, weak social proof, and manual review collection by automating requests, incentives, moderation, and on-site display of photo and video reviews. Ecommerce teams, Shopify merchants, marketers, and lean customer experience teams use it to improve buyer trust, answer product-fit questions, syndicate reviews across stores, and reduce implementation overhead. Answer based on 214 reviews Overview ### Which roles and teams benefit most from Okendo? Okendo is most used by founders, owners, and C-suite leaders at ecommerce brands, along with marketing and ecommerce teams. These roles use it to collect customer reviews, build social proof, improve conversion, manage user-generated content, and support retention, brand growth, and day-to-day storefront optimization. Answer based on 223 reviews Overview ### What company size and industries is Okendo built for? Okendo is built primarily for small Shopify brands, with 96% of reviewers from small businesses and Retail leading at 30%. It also serves Apparel & Fashion at 17%, Consumer Goods at 15%, and some midsize businesses at 4%, with Review Management the most common use case at 76%. Answer based on 223 reviews Features and Usability ### What are the key features of Okendo? Okendo includes core ratings and reviews tools with automated review requests, moderation, and customizable on-site widgets. Differentiating features include photo and video reviews, custom review attributes for fit or quality, incentives and loyalty rewards, product grouping and review syndication, plus Shopify, Klaviyo, and social media integrations. Answer based on 156 reviews Pricing ### How much does it cost and what fees or limitations are included? Okendo starts at $19/month for Essential, with Growth at 119, Power at 299, and Advanced at 499; a free version and free trial are available. Reviewers often call pricing fair and competitive, but some small businesses say base plans feel limiting, with Klaviyo integration restricted to Power. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Okendo integrate with? Okendo integrates with Shopify, Klaviyo, Gorgias, Smile.io, and Attentive, with reviewer mentions centered on ecommerce, email, support, and loyalty workflows. It also supports over 40 integrations, including LoyaltyLion, AfterShip, Google Ads, Google Analytics 360, and Meta for Business, covering marketing, analytics, and post-purchase operations. Answer based on 73 reviews Getting Started and Support ### What training and onboarding options does Okendo offer? Okendo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, videos provide visual walkthroughs, and documentation serves as written reference material. Answer based on 2 reviews Getting Started and Support ### What customer support options does Okendo offer, and how do users rate the experience? Okendo offers email/help desk, FAQ/forum, a knowledge base, phone support, chat, and 24/7 live rep assistance. Users generally describe support as responsive, helpful, and strong during setup, onboarding, and integrations, though a few mention slower answers, billing clarity issues, and occasionally needing extra help with more technical customization. Answer based on 122 reviews Features ### What features does Okendo offer for ecommerce brands? Okendo covers core review management well, with added tools for user-generated content, Q&A, surveys, quizzes, and referrals. Ecommerce and marketing teams like the flexible setup, photo and video reviews, and site customization, though some users find the many modules overwhelming at first and want simpler setup, search, analytics, and design control. Answer based on 51 reviews ## Who uses Okendo? Based on Capterra reviews from the past 6 years Company size Based on 129 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 129 reviews Marketing 39% Marketing 39% Entrepreneurs/ Owners 14% Administrative 12% Strategy & Operations 9% Others 26% Top industries Based on 129 reviews Retail 32% Apparel & Fashion 28% Consumer Goods 17% Food & Beverages 13% Other 10% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Negative Feedback Management 4.8 (52) 59.62% of 52 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.9 (52) 71.15% of 52 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 4.7 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Dashboard 4.6 (49) 59.18% of 49 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Review Notification 4.6 (45) 53.33% of 45 reviewers that rated this feature as important or highly important Notifies a business when a review is left Response Management 4.7 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Okendo 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Record customer information, purchase history, and other notes Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Reminders sent via email Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Allows for businesses to run a variety of different campaigns across different channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Strategize and implement rewards for returning customers, employees and other members Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows businesses to share their videos on social media. Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Features 4.6 (224) 4.6 Based on 224 reviews ## Pricing Value for money 4.6 (207) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176189/Okendo/pricing/) Essential $19.00 Other,Per Month It includes: - 15+ Review Displays - Google Rich Snippets - Photo & Video Reviews - Review Request Emails - Rewards Engine Growth $119.00 Other,Per Month It includes: - Attribute Ratings - Email Sequences - Free Installation - Google Shopping - Q&A Power $299.00 Other,Per Month It includes: - Advanced Reporting - Attribute Filters - Dedicated Success Manager - Full Design Customizations - Klaviyo Integration - Media Galleries - Sentiment Analysis Advanced $499.00 Other,Per Month It includes: - API Access - Bazaarvoice Integration - Dedicated Developer Support - Headless Support - Unlimited Storefronts Value for money 4.6 (207) 4.6 Based on 207 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/) ## Support, customer service and training options Customer Service 4.8 (212) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (212) 4.8 Based on 212 reviews ## User reviews Overall rating 4.9 Based on 224 reviews Filter by rating 5(198) 4(21) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent ML Melanie L. CEO Apparel & Fashion ### "OKENDO IS THE BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 It's been very positive! The best way to go is to onboard across all products they offer because they are all related and can help each other out. All the data that has come from using this platform has been game-changing for my business. Pros How easy it is to set up with the help of the team and to see incredible results and engagement from customers right away from all products within the platform. Cons There are not really any cons - it can be pricey depending on what size business you are but I got onboarded with a great price for all products once I spoke to the onboarding team about my specific goals and needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Diana Karen M. Creative Operations Manager Apparel & Fashion ### "Taking it to the next level" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. Pros Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. Cons Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Digital Marketing Manager Apparel & Fashion ### "Reliable reviews platform for DTC Shopify brands" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Okendo does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it. Pros Okendo integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated. Cons The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better integration with rest of our stack. Alternatives considered [LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) Reasons for choosing Okendo Better integration with rest of our stack and better customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WC Wendi C. Senior Manager of ECommerce and Customer Experience Consumer Goods ### "5 star worthy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with. Pros The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well. Cons Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased. Switched from [Loox](https://www.capterra.com/p/200494/Loox/) Price and features. Loyalty program. Rep is easy to work with and responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kayla B. Owner Food & Beverages ### "Satisfied Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2026 I use Okendo to manage reviews for my bakery website, appreciating its user-friendly interface, helpful staff, and instant chat support. However, I find the installation process challenging due to the coding required, which does not align with my non-technical background. I rated it a 9 out of 10 for likelihood to recommend. Pros I like that Okendo offers an easy way to create a view of reviews for my bakery website. The staff are easy to communicate with, which is a big plus for me. I also appreciate that the directions are straightforward and the website has a clean appearance. What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process. The initial setup of Okendo was also very easy. Cons I find there's too much copy and paste or coding to install. I don't know anything about code, so some of the steps were new to me. There also isn’t an 'Add' button as specified in the written instructions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Helen B. Owner Apparel & Fashion ### "Fabulous app for reviews and loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 Always a pleasure to use and to talk to Okendo representatives. Any issues are fixed immediately and queries replied to straight away. Pros Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community. Cons It's expensive compared to some other apps but the service is better to compensate for this at least. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) I was with Okendo previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jake M. CEO Retail ### "Highly Recommend Okendo for reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 I've used multiple review platforms, and Okendo has the best balance of features, price and user experience. Pros I love the quick support, ease of the user experience and the shopify on site widgets. Super easy to use Cons The pricing could be better, as only 5-10% of people leave reviews, I am using 90% of credits that don't account to any value. Alternatives considered [Loox](https://www.capterra.com/p/200494/Loox/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reasons for choosing Okendo Most confident in the platform and it's features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CX Caitlin X. Retention Manager Apparel & Fashion ### "Great support. Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Interface is great. There's a lot of autonomy in how you are running reviews. We have seen our review rate increase as soon as we switched over. Pros The team. From accounts, to onboarding, to customer success, and support. I have requested help on all matters of things at all times, and have been always met with a friendly and quick response. Cons We are on a annual plan which bills monthly, but during Black Friday we had more orders than ever, so ran out of credits. I found the additional credits very expensive (2x more per credit than our plan). I wish the additional credits were cheaper, especially because I am on a yearly plan, and this increase in order was a one off. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Okendo had a bertter klaviyo integration, was better priced. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Natalie C. Digital Marketing Manager Apparel & Fashion ### "Easy Management Tool and Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 Their customer service has been amazing. I've loved having a dedicated point of contact. So far, our experience has been really good. Pros I love having our Loyalty Program, Quizzes, Surveys, and Reviews all in the same place. It saves me so much time on managing all of our programs. Cons So far, there isn't anything that I've disliked about using Okendo. Everything up to this point has run smoothly. Switched from [Octane AI](https://www.capterra.com/p/213111/Octane-AI/) Cheaper, better customer service, ability to create more quizzes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carolina M. Website Manager Consumer Goods ### "A complete and reliable reviews platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 My overall experience with Okendo has been great. The onboarding was smooth, fast, and extremely well-supported. Implementation was quick, and any questions we had were answered right away by their team. Their support has been consistent, responsive, and genuinely helpful, which made the whole process much easier than expected. Pros What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term. Cons The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made everything very easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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