# AlertMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AlertMedia the right Emergency Notification solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews --- AlertMedia 4.8 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AlertMedia Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JL Josh L Sr HRIS AnalystLaw Practice, 501 - 1,000 employeesUsed the software for: More than 2 years. “We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees area of residence brings us a sense of calm, knowing we can quickly alert them when needed.“ September 12, 2024 ED Erik D Business Systems AnalystInsurance, 10,001+ employeesUsed the software for: 6-12 months. “Reply system could use improvement - it's not always clear what kinds of notifications users can respond to, and it's not the easiest to keep track of the responses that do come in.“ June 14, 2023 SH Scott H Sr AnalystAutomotive, 10,001+ employeesUsed the software for: More than 2 years. “Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very positive.“ May 1, 2025 TR Tova R Manager, CommunicationsWriting and Editing, 501 - 1,000 employeesUsed the software for: More than 2 years. “Event pages did not work for our population and the way we configured the system.“ January 2, 2024 RM Robert M GSOC LeadComputer Software, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Good reporting and analyst access 24/7 when we need additional details“ May 1, 2025 SH Shannon H Director, Security and SafetyInsurance, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Lack of information/intelligence.“ November 18, 2024 SS Stan S Sr. Mgr. Enterprise Risk Management and Business ContinuityTelecommunications, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “In crisis situations, timing is so very critical and the AlertMedia tool is structured in a manner that allows MASS push notifications in five easy steps.“ August 25, 2023 JM Jason Paul M Dispatch SupervisorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “AlertMedia must be killing the competition in leading the ‘response’ metrics.“ June 19, 2023 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kyle C. Technical Product Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Great software and Support!" April 1, 2021 5.0 My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia! Pros • Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases Cons Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reason for choosing AlertMedia Better features, faster sending, multiple use cases, better support, better product for our needs. Switched from [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Better features, functionality, ease of use and speed. Review Source Response from AlertMedia April 6, 2021 Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up. BH Beth H. VP of Quality and Safety Hospital & Health Care Used the software for: 2+ years ### "11/10 in the Emergency sector!" May 1, 2025 5.0 The customer service is 11/10. No other vendor I have worked with will answer your call 24/7, pull in whomever is needed to troubleshoot with you. It's user friendly, team is exceptional, our experience has been amazing! Pros I like the accuracy and vetted alerts most. Trusting the information and easy dissemination to those who need to know is crucial. Cons The platform is an employee product and as a healthcare customer there are manual processes to adapt for our use. Alternatives considered [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reason for choosing AlertMedia Customization, attention from the team and showing they truly care about us and their product Review Source SH Shannon H. Director, Security and Safety Insurance Used the software for: Less than 6 months ### "Travel briefing " November 18, 2024 3.0 So far, it's average. I have used other companies and found a much more detailed scope when it comes to information. Pros The ability to send messages and notify others of situations. Cons Lack of information/intelligence. I requested information on a specific town I was traveling to in Mexico and received the whole country's information. I found that already so that didn't help me. Alternatives considered [Dataminr](https://www.capterra.com/p/201153/Dataminr/) Reason for choosing AlertMedia Cost and we already had Alert Media. Decided to see what they could do for me/us. Switched from [Dataminr](https://www.capterra.com/p/201153/Dataminr/) Lower cost and we already had Alert Media on board. Review Source RM Robert M. GSOC Lead Computer Software Used the software for: 1-2 years ### "Great Product" May 1, 2025 5.0 Overall very helpful from a security perspective, especially in regards to violent crime and other life safety threats Pros Good reporting and analyst access 24/7 when we need additional details Cons This isn't a ding against AlertMedia as much as it is the NWS, but there are far too many "severe" weather alerts that have no impact on most businesses (i.e. heavy rainfall, gale warnings, etc). Alternatives considered [Signal](https://www.capterra.com/p/231395/Signal/) Reason for choosing AlertMedia Price, ease of use, analyst availability Switched from [Ontic](https://www.capterra.com/p/204326/Ontic/) We wanted a more user friendly product that could also do mass comms Review Source LK Laura K. security Hospitality Used the software for: 2+ years ### "User friendly and great support" May 1, 2025 5.0 Very customer service oriented, and great about taking new feature requests. Pros Ease of use and customer service. The user interface is very intuitive. Cons No issues.... every concern was addressed and fixed promptly. Switched from [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Everbridge was hard to use and did not offer good support. Review Source LR Lenny R. Senior Manager Security Operations Center Computer Software Used the software for: Less than 6 months ### "Alert Media Raving Fan" March 5, 2025 5.0 Extremely smooth and professional. Great team, great follow-up, great project and planning steps for the rollout. Couldn't be happier. My stakeholders are thrilled. Pros The platform is simple and easy and includes a consolidated approach that our current solution did not have for Crisis Communication and Travel Risk Management. User and travel integrations replaced manual processes. Cons AlertMedia did a great job bringing an affordable solution to the table. Because of that I had to ask for SSO to be added. It's great that SSO cannot be selected or itemized/offered, but I just expected that to be there; didn't know to ask for it. Switched from [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Difficult for the current team, manual tasking needed to be replaced. Review Source Response from AlertMedia March 6, 2025 Thank you for the thoughtful feedback and for taking time to share your experience, Lenny! RR Raquel R. Risk Management Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" May 1, 2025 5.0 My experience with AlertMedia has been great so far. They listen to their customers and happy to implement recommendations to the best of their ability. Pros AlertMedia is user-friendly, constantly adding new features to improve safety and emergency communication, and the customer service is the best! Cons I have no dislikes to report at this time. Switched from [Regroup Mass Notification](https://www.capterra.com/p/166388/Day-to-Day-Notification/) The platform was not user friendly and ran into duplicate issues. Review Source TH Travis H. HRBP Oil & Energy Used the software for: 6-12 months ### "\[sensitive content hidden\] & \[sensitive content hidden\] + Alert Media are amazing " May 1, 2025 5.0 We have only been with Alert Media for 8 months and we have not had a single issue or roadblock in the process or platform. Overall very happy customer Pros Overall I love this product and the customer that is provided to me and the team at PosiGen. Day or night they are always ready and willing support us through any crisis! Cons I would really like the geofencing tools to be alittle easier to use so that I do not need to lean on the customer service team as much. Reason for choosing AlertMedia Customer service and quality can not be beat! Review Source SH Scott H. Sr Analyst Automotive Used the software for: 2+ years ### "Organizational Perspective" May 1, 2025 5.0 Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very positive. Pros Alert Media's ease of use has been instrumental for our organization and our very diverse pool of users. Cons Any issues our organization has encountered have been promptly addressed by Alert Media, so any issues that may have been noted here no longer apply. Review Source DB Dean B. Director of Intelligence Information Technology and Services Used the software for: 2+ years ### "Excellent emergency communication/intelligence tool" May 1, 2025 5.0 Excellent. I've been an AlertMedia customer for five years and it's, by far, the best vendor experience I've ever had. Pros The commitment to customer service make a great product even more exceptional. The tool is easy to use, reliable, and the company is always evolving the product to address the needs of customers. Cons It's ease of use means AlertMedia isn't necessarily as customizable as some competitors. As a result, companies with unique needs or special circumstances may have to find workarounds. Alternatives considered [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reason for choosing AlertMedia Customer service; product features; price Review Source AC Austin C. Senior Business Resilience Consultant Management Consulting Used the software for: 1-2 years ### "Senior Business Resilience Consultant" May 1, 2025 5.0 I deploy Alert Media on behalf of my company and help other companies utilize mass notification tools in their organizations. Pros It's extremely simple, easy to use, and intuitive. It's also been incredibly impressive to see Alert Media's growth year over year. Their incorporation of AI capabilities is also cutting edge. The AI translator capability will be a tremendous value add to large global companies who will now be able to improve employee safety in a global and inclusive manner. Cons One area that Alert Media has made tremendous progress on, but still has some opportunity for improvement, would be to continue expanding into the global market place and aim to deliver their services in more countries. Review Source RR Robert R. Director of Health and Safety Civil Engineering Used the software for: Less than 6 months ### "STV AlertMedia Review" March 4, 2025 5.0 The overall experience has been exceptional, AlertMedia staff are wonderful and responsive, the product/service is easy to use, and it has significantly improved my capability to communicate with our staff... Pros AlertMedia is easy to use, and the support staff are wonderful and responsive. Cons Haven't found a Con with AlertMedia yet. Any problem we've experienced has been on our end... Review Source Response from AlertMedia March 5, 2025 Thanks for taking time to share your experience! CG Charles G. Shift Supervisor Plastics Used the software for: 2+ years ### "A Shift Supervisor's Tale" May 30, 2024 5.0 It has been great to use and easy to train newer employees on how to use it when needed. Pros The easy of get information out to everyone at one type through phone, email, and text. Cons Nothing compared to using the old ager system and/or making one call at a time to 15-20 employees. Review Source HP HALLIE P. Strategic Planning Manager Maritime Used the software for: Less than 6 months ### "So Much More than an Emergency Communications Tool" February 12, 2021 5.0 Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around. Pros This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down. Cons There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected. Reason for choosing AlertMedia The value of having an emergency communications system along with the system's ability to address operational communication needs was a big factor. We have many non-traditional departments where our employees are not sitting in front of a computer. Critical information was often not seen in a timely fashion or at all. Reliable text-based communication allowed a better way to communicate critical information and allowed us to discontinue the use of non-effective email addresses. When comparing our email domain cost vs Alert Media for our employees, it just made sense. The smooth process, honest sales presentations, and phenomenal customer support are the icing on the cake. Alert Media is a great company to partner with. Review Source Response from AlertMedia February 17, 2021 Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears! JS Jennifer S. Administrative Assistant, Administration & Operations Higher Education Used the software for: 1-2 years ### "AlertMedia at the Cornell Lab of Ornitholgoy" August 24, 2023 5.0 We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration Pros I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc. Cons Generally I can't think of any cons. I've been happy with the product, the customer service, etc. Review Source TA Theresa A. Director of People & Culture Hospitality Used the software for: 1-2 years ### "Keeping Us Informed, and Safe, In Real Time" September 22, 2022 5.0 The very best of customer service. Pros Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff. Cons maybe add maps to safety, evacuation routes Reason for choosing AlertMedia The customer service I received Review Source Response from AlertMedia October 4, 2022 Thank you for leaving a review, Theresa! We are so happy to hear that you find our real-time threat intelligence helpful. Thank you for your suggestion! We'd love to better understand what you mean by adding maps for safety/evacuation route. We will have your success manager reach out to gather more details. DR David R. Security Officer Security and Investigations Used the software for: 1-2 years ### "Alert Media Software is great" March 1, 2021 5.0 Pros I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to add a custom subject line for email, or record your own voice for a voice call. I also like how you can send your message using voice call, mobile app push, email, text message, and social destinations like Facebook or Twitter and by default. I feel like your messages will send simultaneously on all selected channels and for read confirmation notifications you can choose to send your message in a cascading manner, allowing you to choose the order in which your message will be sent on the selected channels. Cons No I feel Alert Media has everything that I would need to conduct business with the company and its employees Review Source Response from AlertMedia March 4, 2021 Thank you for leaving us a review! We are focused on providing our customers with simple and flexible communication options like the ability to customize your message per channel and cascade delivery. We are so glad to hear this has been helpful for you and your team. TG Taylor G. Executive Assistant Financial Services Used the software for: 2+ years ### "AlertMedia is great tool!" February 9, 2021 5.0 The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications. Pros Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees. Cons The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users. Review Source Response from AlertMedia February 12, 2021 Thank you for your review, we are glad to hear your AlertMedia experience has been positive! We recommend using Read Confirmation or Survey notifications to ensure message receiptthese notification types ask the recipient to confirm receipt and are the only way to be certain someone reads your message. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user and to report that delivery succeeded or failed. Not all telecom carriers provide accurate information with every delivery attempt. We hope this is helpful! BK Brad K. Business Continuity and Resiliency Manager Banking Used the software for: 6-12 months ### "Easy to Use and Outstanding Customer Service" July 13, 2023 5.0 Pros AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk. Cons AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need. Review Source FS FAdi S. IT Manager Automotive Used the software for: 2+ years ### "Great Communication Tool..." March 29, 2021 5.0 Good fit for our security patrol staff, keeping managers aware of the staff whereabouts around our sites. Helped in keeping temp layoff staff updated with latest company business decisions (COVID-related). Good tool for recurring alerts. e.g. reminding staff to fill-out the COVID self-assessments prior to entering work sites. Excellent built-in conferencing tool. Pros Easy to create groups and alert templates. Message templates very versatile (with formatting). Easy to setup recurring alerts. Helped during COVID high volume of communications with staff. Cons Would like to get more Canadian context for safety alerts and news. Reason for choosing AlertMedia AlertMedia was the most responsive during the evaluation and the assigned account team made the whole process very seamless! Review Source Response from AlertMedia April 6, 2021 Thank you for reviewing us! We are so glad to hear you've had a positive experience and that AlertMedia helped you keep your people safe and connected during the pandemic over the last year. JC John C. HR Manager Building Materials Used the software for: 1-2 years ### "Jordan Employee Communication " September 22, 2022 5.0 Excellent overall experience for us at Jordan Pros We use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message. John Coyle Cons Not sure we know how to use the complete software to help our company. Reason for choosing AlertMedia Price was better and seemed more friendly user Review Source Response from AlertMedia October 4, 2022 Thank you for leaving us a review, John! It makes our day to hear that AlertMedia has helped you keep your widespread employees informed. We will have your success manager reach out to make sure you understand what is available to you in AlertMedia and how it can help your organization. KA Katrina A. HR Specialist Human Resources Used the software for: 6-12 months ### "AMAZING Communication Tool" February 9, 2021 5.0 Incredible. Any questions I have they answer within hours. The product itself has boosted our communication with employees tremendously. Pros We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications. Cons The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies. Review Source Response from AlertMedia February 12, 2021 Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive. Your Customer Success Manager is always available to help import users on your behalf. There is also a feature in AlertMedia that allows you to match your payroll system's field names to make uploads that much easier. We'll have your Customer Success Manager reach out with more information. NT Nick T. Site Reliability Manager Computer Software Used the software for: 1-2 years ### "Great targeted communication platform" February 10, 2021 5.0 Out of the box, this tool is used to for identifying and reacting to threats for office or remote employees. We use it slightly differently where we leverage the targeted capabilities to reach our customer base quickly and efficiently. As a Cyber Security organization, we often need to communicate details of Emerging Threats and on-going Security Incidents to keep our customers up to date. This tool offers great integration through the API toolkit and offers great reporting. The customer service is also very good. Pros Unlike other tools in the communication space, this tool is designed to be very targeted with a high yield of delivery rates. The speed at which you can send a communication is great, and it allows our Incident Response functions to get a message out far quicker than previously. Cons Although this tool is designed for threats for office and remote employees, it would be great to see it expand to natively support 'customers', and provide features such as click / open rate and e-mail previews to view what an e-mail sent to a customer actually looked like. Other than that, the tool works great. Review Source Response from AlertMedia February 12, 2021 Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive and will be sure to share your feedback with our team. WV Wendy V. Senior Facilities Specialist Marketing and Advertising Used the software for: 1-2 years ### "Clearly customer success minded! " March 13, 2020 4.0 Amazing! \[SENSITIVE CONTENT HIDDEN\] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, \[SENSITIVE CONTENT HIDDEN\], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. \[SENSITIVE CONTENT HIDDEN\] partnership has given me confidence to be ready for the unexpected. Pros Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips. Cons AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it. Reason for choosing AlertMedia I chose AlertMedia because I was sure they would be great partners. Also the cost and functionality of the tool was very important. It fit our needs and budget. Review Source Response from AlertMedia June 1, 2020 Thank you for sharing your experience with AlertMedia! We are dedicated to helping our customers succeed in moments of a crisis through an intuitive user experience and a hands-on customer success approach. We're so glad to hear that you feel more confident in your ability to keep employees safe. JPM Jason Paul M. Dispatch Supervisor Hospital & Health Care Used the software for: 2+ years ### "38,000 Employees — Hospital Mass Notifications " June 19, 2023 5.0 Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics. Pros Simple as 1-2-3. Login; select template; send notification. Cons Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you. Reason for choosing AlertMedia Was not involved in decision. Thank you. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.