# WestFax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WestFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more. Source: https://www.capterra.com/p/176040/WestFax --- # WestFax Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WestFax ## What is WestFax? Secure, HIPAA compliant, cloud based fax server and document workflow solution that enables users to send and receive high volume fax. We've done hundreds of HIPAA compliant API integrations for some of the largest healthcare companies in the world. When you choose WestFax we will provide a dedicated API programmer to help you every step of the way. If you're looking for Fax API integration, Fax to e-mail or any other fax solution, WestFax is here to help. ## What is WestFax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.02 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WestFax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://westfax.com&name=WestFax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WestFax 4.9 (18) VS. [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting Price $0.02 Per User, One Time Starting Price $300 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (18) Ease Of Use 4.8 (363) Value For Money 5.0 (14) Value For Money 4.7 (273) Customer Service 5.0 (15) Customer Service 4.8 (233) ## WestFax alternatives [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (51)](https://www.capterra.com/p/172834/FaxLogic/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [iFax](https://www.capterra.com/p/198884/iFax/) [4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198884/iFax/) [eFax](https://www.capterra.com/p/174254/eFax/) [4.0 (70)](https://www.capterra.com/p/174254/eFax/reviews/) Starting price $18.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174254/eFax/) [View all alternatives](https://www.capterra.com/p/176040/WestFax/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Fax to Email 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Archiving & Retention 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Electronic Faxes 5.0 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Create, edit, preview, and send faxes electronically Email to Fax 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Send and receive emails by electronic fax Delivery Tracking 5.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Encryption 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Convert data into a code for security WestFax 31 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Tickets are automatically assigned to specific agents based on predefined rules Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Store and organize documents in a centralized system Create, edit, preview, and send faxes electronically Send and receive emails by electronic fax Convert data into a code for security Receive faxes directly in the email account Create, save, and store files Move files across different systems or networks Send/receive faxes through fax over IP connection Compliant with HIPAA, which sets standards for sensitive patient data protection Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Control system access and/or deliverability for applications and email addresses Features 4.9 (18) 4.9 Based on 18 reviews ## Pricing Value for money 5.0 (14) Free Trial HIPAA FAX $0.02 Per User,One Time BUSINESS FAX $0.02 Per User,One Time FAX API $0.01 Per User,One Time Value for money 5.0 (14) 5.0 Based on 14 reviews ## Support, customer service and training options Customer Service 5.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (15) 5.0 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(17) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Miranda S. IT Tech I Health, Wellness and Fitness ### "Second to none!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2025 I would go through the implementation process again because it was that easy and our rep was absolutely amazing! Pros Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy. Cons Cover pages are customizable to an extent, they use fillable fields, but you cannot move around the editable fields. Alternatives considered [FaxLogic](https://www.capterra.com/p/172834/FaxLogic/) [iFax](https://www.capterra.com/p/198884/iFax/) [eFax](https://www.capterra.com/p/174254/eFax/) Reasons for choosing WestFax Had everything we needed and more. Customer service was unmatched Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dennis C. IT Consultant Computer & Network Security ### "Excellent Service and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2024 Overall, I like the service and have had excellent delivery rates. Also, someone actually answers the phone when you can, no automated menu system. Pros Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks for my setup easier. Cons There are negatives that I can think of. From signup to implementation has been seamless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris H. Solutions Engineer Computer Software ### "A diamond in the very rough electronic fax space" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it's almost unreal. I would have thought it to good to be true had I not seen it repeatedly myself over years at this point. Pros Has all the features clients want and, if they don't, and it makes sense, they add it. Cons Any criticism I have ever provided has been acknowledged and improved (and I have had many suggestions). Rare in this space. Reasons for choosing WestFax Value, actual real value Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Rich L. Director of Professional Services Computer & Network Security ### "WestFax reseller review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 11, 2023 Thus far they have been a very supportive partner who has a fantastic support team in place to assist Flex and our customers. Pros I find securing any identifiable information is a top reqirement. Enabling our clients to have the business continuity to send and receive faxes from home, office, and other locations ensures continuity of their business. Coupled with all of the compliance requirements and data security is also key. WestFax has been responsive adapting to the needs of our customer which has continued to make the solution even stronger in business today. The solution works great and their support has been fantastic. From Sales to technical support, WestFax truly appreciates their business partners and customers. Cons We don't really have any specific "Cons" to note. It is key however, to ensure we provide feedback for any integration and workflow challenges to ensure WestFax is aware and continue to develop new features that align with our client's needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Michael H. Solution Engineer Information Technology and Services ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 Pros It's a very intuitive product, an improvement in the user experience over what we had used previously. Versatility of being able to fax outbound from portal, device, email and print-to-fax or receive inbound via portal, device, email or file drop. Cons I don't have any complaints, it's an excellent product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sarah H. Development Director Philanthropy ### "Secured EFax " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 19, 2021 We are very happy with this software and will continue to use. Pros We needed a solution to our old and clunky fax machine and we're needing a secured connection. This software allows us to send faxes easily and keep everything electronic with confidences, knowing it's all secure. Cons The interface can be a bit confusing at first and you don't have many options for customizing the fax cover sheet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2021 Thank you for the kind words Sarah. We really appreciate your business. JS Joseph S. Owner Information Technology and Services ### "Convenient fax solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2021 Pros Securing personally identifiable information is incredibly important these days and the ability to send and receive a fax from just about anywhere is invaluable whether you need it for HIPAA compliance or to maintain best practices within your business. WestFax tools are convenient and easy to use. With their fax to email service I can send and receive faxes from just about anywhere. It's simple, reliable and secure. With fax broadcasting we're able to manage wide distribution and removal lists and easily merge information into documents. Cons Nothing to dislike. It works and does everything we need it to as a business. The product itself works and I know support is available if needed. Any issues I've had were simple errors on my part. And I probably wouldn't have made those if I had watched their tutorials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alex K. System Analyst Construction ### "Secure alternative to Docusign or Conga Sign" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2020 Pros The security provided out of the box and ease of use are unmatched. Cons There have been no issues with anything thus far! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tammie W. Director Real Estate ### "Excellent Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2020 Pros It is easy to use. Great communication and Customer Service. \[SENSITIVE CONTENT HIDDEN\] has been very helpful. Cons So far it has been a positive experience all the way around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2020 Thanks Tammie! We appreciate our partnership with you. Our realtor customers love a more secure alternative to Docusign. JK James K. Consultant Information Technology and Services ### "Extremely easy to use, and reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2020 Very helpful for sending secure documents that I don't want to e-mail due to privacy/security. Pros Very easy to use. Flexible (lots of options for sending/receiving managing faxes). Print driver makes it extraordinarily easy to send a fax. Same with email-to-fax. Cons There are no negatives that I can think of. It just works. Very reliable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176040/WestFax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)