# MachShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MachShip the right Freight solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175936/Machship/reviews --- MachShip 4.8 (24) [View alternatives](https://www.capterra.com/p/175936/Machship/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MachShip Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SM Slav M QLD Ops ManagerWarehousing, 51 - 200 employeesUsed the software for: More than 2 years. “we don't get to use it too much but when we do it is ok, it integrates with our Transvirtual“ November 23, 2025 SM Slav M QLD Ops ManagerWarehousing, 51 - 200 employeesUsed the software for: More than 2 years. “It can be pretty big and complicated upfront then you try learning it, not very intuitive GUI either“ November 23, 2025 JF James F DirectorRetail, 2 - 10 employeesUsed the software for: 6-12 months. “We wanted to provide free shipping to everyone who's shipping cost would be less than $120, but also provide discounted shipping based on cart value to everyone else.“ June 15, 2023 TE Tina E Customer ServicePublic Safety, 2 - 10 employeesUsed the software for: 6-12 months. “I had a lot of trouble understanding some of the user guide information when we were setting up and we ended up getting Machship support to do a lot of this for us which did cost us a bit extra.“ December 17, 2020 LS Liz S Online ConsultantWholesale, 11 - 50 employeesUsed the software for: 6-12 months. “The program has provided our customers with competitive shipping quotes, customer service provided by MachShip has been exceptional, overall MachShip has leveled up our online retail“ December 16, 2022 DR Deb R Freight Co-OrdinatorAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The staff at MachShip made the integration for our Business smooth and provided training to help our staff around the Country to learn how to use the system before we went live.“ December 2, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Sam T. Customer Service Officer Logistics and Supply Chain Used the software for: 1-2 years ### "Great CS guides and staff!" October 29, 2025 5.0 I enjoyed using MachShip and found any negatives easily outweighed by the positives. Customer service response times alone were beneficial, and the requirements to keep everything precise also mean that it's more customisable. Pros The MachShip system is easy to use and the guides are intuitive to assist in finding the right information quickly. The use of images, text, and video in help guides means you can always find a quick answer. Customer support was very responsive and when bugs did arise they were managed quickly with transparency on how it was fixed. Cons There is a lot of manual coding required to get it set up, and small changes can lead to the full set up not working, so it's important to get tiny details accurate. Review Source AO Adam O. National Operation Manager Warehousing Used the software for: 6-12 months ### " Machship intergration @ Toshiba (Australia) Pty Ltd" January 19, 2023 5.0 Overall experience exceeded expectations with customer support in real time & follow up check ins from on boarding team & BDM. Pros Integration & on boarding support from the team was exceptional. Post go live support & fine tuning has been trouble free further enhancing the use within our business.Holistic visibility for leaders & users has been the business critical enhancement we most like from Machship. Cons Nothing missing as such but looking forward to the international integration piece to link our NZ customer base into Machship Alternatives considered [Sendle](https://www.capterra.com/p/268017/Sendle/) Reason for choosing MachShip Multi carrier intergration, cost & local support/development. Review Source SM Slav M. QLD Ops Manager Warehousing Used the software for: 2+ years ### "Machship is ok" November 23, 2025 4.0 Overall - no major issues, I wish there would be a bit more customisation to the integration and API Pros It works ok. we don't get to use it too much but when we do it is ok, it integrates with our Transvirtual Cons It can be pretty big and complicated upfront then you try learning it, not very intuitive GUI either Review Source KP Ken P. National Logistics Manager Retail Used the software for: 6-12 months ### "Machship- making dispatch eassy!" December 1, 2022 5.0 Resolved a manual process by integrating into a system our previous providor could not. This has saved us over 20 hours of labour per week. Pros Ease of integration into exisitng systems, including a platform that our previous providor was unable to integrate too. Simple user interface makes things easy for the team on the floor. Backend management of carriers and consignments is simple yet powerful Cons Dashboards could contain more information (eg) carrier names on columns Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) user interface, ability to integrate with all systems Review Source JK Jon K. Operations DIrector Warehousing Used the software for: 1-2 years ### "MachShip" December 9, 2022 4.0 Keeping cost of freight as low as possible along with reliable intrgrations. Pros Simple UI, integration with MYOB Advanced works well. Being able to manage rate cards and carriers internally saves a lot of time and cost. Local support are helpful and quick. Cons Nothing to mention. Have only had one short outage in over 12 months. Alternatives considered [SmartFreight](https://www.capterra.com/p/144934/SmartFreight/) Reason for choosing MachShip Integration options and self management functionality Switched from [SmartFreight](https://www.capterra.com/p/144934/SmartFreight/) Poor integrations, poor support, cost of adding new rates and carriers and being forced to use IFS labels. Review Source JL John L. GM Logistics and Supply Chain Used the software for: Less than 6 months ### "Why wouldn't you go with Machship" November 18, 2025 5.0 Top notch, having the visibility of shipments and shipping in one location makes it extremely easy for our clients Pros Setup team has been amazing the customer support and ease of use has been fantastic. Bugs and issues all sorted in the testing phase. Cons We least like paying for things however this seems to be definately worth it and value for money. really can't ask for more from the team there. Review Source DR Deb R. Freight Co-Ordinator Automotive Used the software for: 6-12 months ### "How to make your work life more productive." December 2, 2022 4.0 We now are able to get accurate reporting from the system, which is used Weekly in our company.As we now have invoice reconciliation in the system, which cuts down the manual work load that I have to do. Pros We have found MachShip to be a very user friendly system. The staff at MachShip made the integration for our Business smooth and provided training to help our staff around the Country to learn how to use the system before we went live. They also provided video footage of Training sessions and as we have over 40 locations that use the system, this has come in handy for our business when we have had new staff members learning how to use the system.I like that the system is self serve, as you don't need to wait for the IT people to update Rate Cards, Fuel Surcharges, add Users and a number of other functions that we are able to update or complete ourselves. Cons There are not a lot about this system I don't like. Changing Date range when you are searching a Connote, it would be easier if you did not have to change the date range and the Connote populated in the search with out having to do this, as I quite often forget to change the date range and then wonder why nothing has come up in my search. Reason for choosing MachShip It was simply the best and most accurate system out of the ones we looked at or where previously using. Review Source NP Nicolas P. Supply Chain Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great solution and customer service" December 1, 2022 5.0 Our business experience with MachShip is very good. Customer service, Supply chain, Claims departments now have a central point to access PODs, tracking and connote information. Pros I love their customer support. I like the possibility to self maintain the settings and workflows.The integration was very easy and the ability to talk through API is an awesome feature. Cons Not much I don't like. I haven't explored all the functions yet. Reason for choosing MachShip Cloud based, minimal development and integration investments. Review Source MM Michael M. Supply Chain Coordinator Package/Freight Delivery Used the software for: 6-12 months ### "Review of MachShip freight management" December 14, 2022 5.0 Our business with MachShip has been great, we have had little to no issues since we started using them almost 8 months ago now Pros I absolutely love being able to compare multiple freight companies pricing and ETAs via a centralised system.It has saved us hours in time, rather than having to go to multiple freight websites and get individual quotes. Let alone the money we have saved by selecting the cheapest freight options for the freight carriers we have setup in our system. Cons The only negative I have been able to find is that I've found the MachShip tracking can be a little delayed compared to the tracking from the official freight carrier. Reason for choosing MachShip Ease of use and easy to implement within our business.MachShip could also support more frieght companies at the time. Review Source JF James F. Director Retail Used the software for: 6-12 months ### "Fantastic support from the Machship team" June 15, 2023 5.0 We wanted to provide free shipping to everyone who's shipping cost would be less than $120, but also provide discounted shipping based on cart value to everyone else. I don't think there is any other solution our there that would have been able to accomplish this.The Machship team were able to help us get this done super quickly. Honestly, I'm was stressed about whether or not we could find the functionality to match our needs, and Machship really delivered! Pros We needed a complex integration into our online store, with special rules and conditions to dictate the end customers pricing. The team was able to help us with this really quickly. Cons The Machship plugin for woo-commerce is not readily available online, but the team sent it to me immediately upon request, so wasn't really an issue at all. Alternatives considered [Shippit](https://www.capterra.com/p/159624/Shippit/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Review Source AD Alex D. Sales person Wholesale Used the software for: 6-12 months ### "MachShip with All Controls" December 13, 2022 5.0 Overall, this company has been a 10/10 company to deal with, and would recommend to anyone who require's different types of freight booked, from road, to air, to overnight, to offpeak, Machship made the whole process so simple and easy to navigate Pros The thing about MachShip that stood out the most, is the ability to select the right price, and delivery time for the customer at the time of booking the freight. Save's so much hassle getting rates from different carrier's when they can be placed on the same site for viewing in the same window... "Genius" Cons Would always appreciate a discount on pricing, but who doesn't! On a serious note though, We had a couple of teething issues when we first signed up, but the customer support helped us through those within minutes of sending an email to their support team, so as far as a "least" not much more to report... Review Source PW Peter W. General Manager- Operations Wholesale Used the software for: 2+ years ### "Machship User Review" December 15, 2022 5.0 Very pleased the functionality, reporting, and easy of use. Pros Best feature is the simplicity of creating and booking consignments, once set up the pallet dimensions are easily accessed for simple consignment creation Cons Some of the rate card updates are very complex, simple % rate increases are easy but complex rate card updates are quite longwinded and complex Reason for choosing MachShip Machship is commonly used in the Hardware Industry and it has helped us tremendously when transitioning across to other carriers to have the skills already in our team. Review Source CC Craig C. General Manager Automotive Used the software for: 6-12 months ### "Machship, we should have got onboard sooner!" July 4, 2023 5.0 The staff at Machship have been easy to deal with. Our business is a little different to others with the varying oversize items we ship. Machship have always found a solution to our probnlems Pros Machship has enabled our sales team to provide consistent and accurate shipping quotes, which quotes also including all surcharges. In the 6 months we've been using Machship, we've been refunded over $6000 from freight carriers that have overcharged us during this period, these carriers no longer over charge us. Machship has also sped up our dispatching time and tracking is now simple as we don't have to deal with each carriers tracking systems separately. Cons No international consignments. I believe this is being worked on currently Alternatives considered [Shippit](https://www.capterra.com/p/159624/Shippit/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Review Source DB Donovan B. Dispatch Supervisor Consumer Goods Used the software for: Less than 6 months ### "Definitely a plus for our business." July 14, 2023 5.0 Overall Machship has helped streamline our dispatch process making it easier to know where our jobs are and when our customers can expect them to be delivered. Pros I like the simple and straightforward layout, and the ease with which jobs can be added. I liked being able to import customer addresses en masse. Having frequent locations and frequent items makes job entry fast and easy. I like the layout of the consignment screen because it makes data entry very easy. The online help articles and customer support team are excellent. Cons The 'Companies' section isn't intuitive and it's not very clear what the purpose is or how to set it up. Review Source RD Rhys D. CFO Machinery Used the software for: 6-12 months ### "Superb" December 13, 2022 5.0 Machship was a breeze to implement and this experience has carried on while it is in use. Pros Machship is incredible easy to use for people at all levels of the organisation. A range of features which are imperative in helping us manage our ever growing freight costs. Cons I'll let you know when I find one. Currently haven't found any issues. Alternatives considered [SmartFreight](https://www.capterra.com/p/144934/SmartFreight/) Reason for choosing MachShip Price and ease of use. Review Source RM Rob M. Freight Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Machship Review - AWDS" December 1, 2022 5.0 Use it on a daily basis, couldnt imagine completing my daily duties without it Pros Ease of access - user friendlygreat to train new users Cons having to download a pdf to complete printing Switched from [IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Pricing Review Source RP Rob P. Transport Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Machship" November 30, 2022 5.0 Very positive experience. Would recommend Machship for any business seeking full control of their freight management bookings and supplier relationships. Pros Full control over the backend administration functions including users, carriers, companies and rates. Software support is outstanding Cons Not integrated with all carriers that our business uses. Review Source LB Lois B. Senior Despatch Coordinator Warehousing Used the software for: 1-2 years ### "MachShip is the best " December 4, 2022 5.0 exceptional customer service Pros so easy to use - within an hour you will be able to navigate the software. Cons I don't have any cons tbh - great software when it comes to shipping your freight and picking the right carrier (pricing and eta) Review Source LS Liz S. Online Consultant Wholesale Used the software for: 6-12 months ### "Invaluable addition" December 16, 2022 4.0 The program has provided our customers with competitive shipping quotes, customer service provided by MachShip has been exceptional, overall MachShip has leveled up our online retail Pros Ease of use, the program is very easy to use by all departments Cons intermittent unresponsive quotes, however, this is generally a feedback issue from the couriers Review Source TE Tina E. Customer Service Public Safety Used the software for: 6-12 months ### "Machship" December 17, 2020 4.0 We are pleased with our experience so far and are looking to benefit from it even more once we have our melbourne warehouse up and running in the new year. Pros We set this up so we could have our freight all leaving from the one portal. We also set it up so our clients would be automatically notified once a shipment left us. Cons I had a lot of trouble understanding some of the user guide information when we were setting up and we ended up getting Machship support to do a lot of this for us which did cost us a bit extra. I also do believe that it would be good to have an option to view every single consignment under All Consignments which includes the pending ones instead of having them as two seperate lists. Review Source sB sarah B. Customer Service Warehousing Used the software for: 1-2 years ### "Miss" December 1, 2022 5.0 100% Brilliant Pros POD information and functionality - Great feature Cons Nothing - i adore it and all its abilities and features Review Source AS Arshdeep S. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "MachShip Best Freight Management Software" December 16, 2022 5.0 Pros MachShip integrations with freight carriers, e-commerce websites & ERP make it a powerful freight management software. These integration capabilities helped us to increase our productivity and efficiency. MachShip has enabled us to provide a better customer experience. The support from the MachShip team is phenomenal. Cons MachShip is complex to understand from an admin point of view, but the Machship team helps you to overcome this hurdle. Review Source BH Brett H. Managing Director Wholesale Used the software for: 6-12 months ### "Machship @ WHG " January 11, 2021 5.0 Pros Ease of order tracking Improved customer communication and intel Accounting reconciliation Saving money & time on transport company selection and data entry Cons No complaints at this stage. WHG team have adopted this technology as it saves us time, money and improves our customer service. Review Source GB Gil B. Manager Retail Used the software for: 1-2 years ### "Fantastic Product!" March 21, 2021 5.0 Easy to use product that saves heaps of time. From creating consignments to reconciling invoices, our entire logistics process is made simple. Customer service is great and team is helpful in resolving issues Pros Selecting carriers and creating consignments is straightforward. Printing labels made easy. And reconciling invoices done quickly. Cons Set up can be complicated. One-off process and worth the effort! Review Source Similar Products Featured