# Cisco Secure Email Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Cisco Secure Email the right Email Security solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175870/Cisco-Email-Security/reviews

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Cisco Secure Email

4.6 (25)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Cisco Secure Email

Ease of use

4.3

Customer Service

4.5

## Pros and Cons in Reviews

João V

IT AnalystTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years.

“The Cisco Secure E-mail solution protects all mailboxes and reduced incidents of malware, viruses, trojans that previously occurred by 100%.“

July 12, 2021

IM

Ihab M

IT Infrastructure HeadEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Online support is somehow poor, I'd be happy to see an online knowledge base with admin guides and samples especially scripting samples.“

September 29, 2020

WS

Worry S

HR ManagerGambling & Casinos, 51 - 200 employeesUsed the software for: More than 2 years.

“We use this often through our vendors and it gives you the level of security that your email is not going to get intercepted or hacked.“

June 3, 2021

Javier D

Customer Success ManagerTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years.

“Today email is still the most common form of communication between companies, partners and clients, whether in a formal or informal way; for which a good protection is extremely necessary.“

May 25, 2021

Anshuman B

Security EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months.

“I like the ability to customize the configuration and use Cisco Email Security appliance as an email gateway.“

February 11, 2021

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jose B.  
Senior Executive Marketing Specialist  
Automotive  
Used the software for: 2+ years

### "High-quality email stability"

March 6, 2023

4.0

In my personal experience with this instrument, I can mention that it is one of the best, as it is a robust and feature-rich electronic correspondence stability system. A fairly deep, multi-layered approach to email spam management and email stability.

Pros

What I like best about this instrument is that it can be used anywhere on-premises or in the cloud. He said it's an added feature. Simple and dynamic client interface. Customer service is quite responsive and polite. Also, we don't have to worry about email viruses and malware either.

Cons

In my personal opinion, we have not found fault with this product because Cisco Email Security is a good way to support the stability of personal data. That is why we have the possibility to say that the quality is excellent.

Review Source

IM

Ihab M.  
IT Infrastructure Head  
Education Management  
Used the software for: 2+ years

### "Excellent Product for SPAM filtering"

September 29, 2020

5.0

in Simple words, this is best solution for fighting SPAM, between 100k-150k emails received daily only 25% are legitimate emails. using Cisco Email Security have prevented lots of SPAM emails and helped our business reputation.

Pros

Ability to manage multiple domains, easy to setup and operate, excellent reports, daily signatures for SPAM and Email threats.

Cons

Online support is somehow poor, I'd be happy to see an online knowledge base with admin guides and samples especially scripting samples. Renewal costs are a bit expensive.

Switched from

[GFI MailEssentials](https://www.capterra.com/p/88914/GFI-MailEssentials/)

it was a great product but it couldn't handle large volumes, also Cisco Email security provided more features and advanced tools.

Review Source

VR

Verified Reviewer  
Security Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Good but not great"

February 11, 2021

3.0

Overall, I won't recommend using Cisco Email Security appliance in the organization and I'd prefer using other products like greathorn

Pros

I like the ability to customize the configuration and use Cisco Email Security appliance as an email gateway. Additionally, the spam filter and quarantine capability is much recommended

Cons

The user interface is bad. It makes it difficult to navigate through the dashboard. Additionally, making configuration changes is not very easy.

Reason for choosing Cisco Secure Email

Competitive pricing on Greathorn made us choose Cisco Email Security

Review Source

João V.  
IT Analyst  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "The best email protection against external attacks."

July 12, 2021

5.0

Cisco Secure Email is essential for us. The experience has been excellent and makes us more secure against the myriad of external attacks with attachments containing malicious links sent by email. The Cisco Secure E-mail solution protects all mailboxes and reduced incidents of malware, viruses, trojans that previously occurred by 100%. It's much more than just any anti-malware with great support and protection upgrade every day.

Pros

Cisco Secure Email is very important to us. After your purchase we are more secure about your internal data. Cisco's solution offers us high protection against malware, phishing, ransomware, trojans horse, and any kind of website with malicious links. The interface is user-friendly and easy to use and configure email protection rules.

Cons

The solution still had no immediate problems to be discussed. At first I only have praise and positive points about the Cisco Secure E-mail solution.

Review Source

VR

Verified Reviewer  
Customer Success Manager  
Telecommunications  
Used the software for: 2+ years

### "Maximum protection of all emails"

May 25, 2021

5.0

Today email is still the most common form of communication between companies, partners and clients, whether in a formal or informal way; for which a good protection is extremely necessary. With Cisco Email Security we met that challenge very well by increasing the security of Office 365.

Pros

The best thing about Cisco Email Security is it provides protection with the intelligence of Talos behind it, thus avoiding identity theft and malware protection in emails, a widely used practice to infect devices. And all this, without additional cost of hardware and software in our Data Center.

Cons

Depending on the degree of security you want to apply, it can generate many false positives which can be tedious for end users and create an additional administrative burden on IT.

Review Source

Andrew C.  
Assistant Vice President - Information Technology Systems  
Financial Services  
Used the software for: 6-12 months

### "Powerful, complex system"

September 23, 2020

5.0

Unified approach to email security. Easy access for end users to manage spam, and send encrypted emails.

Pros

Powerful, feature-rich email security system. Very in-depth, multi-layer approach to spam management and email security. Nice benefit of email encryption too.

Cons

The complexity of configuring the system and deploying. It took quite a few meetings with Cisco engineers to get everything set up.

Review Source

Robert A.  
Network Engineer  
Telecommunications  
Used the software for: 6-12 months

### "Best Security feature for Email Security"

March 18, 2019

5.0

Awesome! Nice support (24/7) very professional people and a lot of features for security purposes.

Pros

Encryption for emails: It works so good with encryption for emails, I can put a single word on the subject line, email body for encrypt my email. Receive and notification when the recipient opens the email and also give a time to live for my email. I think it fit very well for companies who works with DLP for data in motion.

Cons

I think the reports view can be better to improve best security profiles in your company.

Review Source

VR

Verified Reviewer  
Senior Software Test Engineer  
Telecommunications  
Used the software for: 2+ years

### "Cisco Email Security"

December 17, 2018

4.0

Pros

This makes my email filtering even easier and safer. Great tool.

Cons

Sometimes fails to detect obvious things on email but luckily it happens rarely.

Review Source

Robert M.  
Mortgage Processor  
Financial Services  
Used the software for: 6-12 months

### "Cisco Email Security Review"

April 19, 2019

4.0

Overall it does what it's meant for and helps put my clients minds at ease when sending personal information via email.

Pros

This software allows to send secure emails to those intended to receive them. This helps not only myself but also clients feel safe when emailing secure documents that contain personal and financial information.

Cons

Sometimes really annoying to use, slow, logging in constantly and sending emails is frustrating due to it being basically an email within an email.

Review Source

Abhinav B.  
NOC & SOC Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Best tool for Email Security "

May 28, 2019

5.0

I am very happy to have this tool in my organization easily i can manage emails scams and easily blocks effected emails. And its customer support is very good they provide full support on any issue.

Pros

Its user interface is very user friendly anyone can use it. Best tool to protect infected emails coming in our organizations. And easily we can manage allow and deny emails inbound or outbound by this tool

Cons

Little bit costly but overall if we are looking for security this is best tool.

Review Source

DD

David D.  
Customer Success  
Automotive  
Used the software for: 2+ years

### "The Gold Standard in email, and web based security!"

August 27, 2019

5.0

Painless, simple, and without issue!

Pros

The best programs in this category for the casual user (that's me in this instance) are ones that can be set and allowed to run on their own. This is one that is constant in the background, easy to work with, and doesn't require a lot of micromanagement.

Cons

It can be a bit over protective, and due to its "stand alone" nature if you should have to interact with the program in any way to fix something it can be a bit confusing to do any "deep dives" into it.

Review Source

VR

Verified Reviewer  
Marketing Specialist  
Education Management  
Used the software for: 6-12 months

### "Networked"

May 26, 2020

3.0

It was okay. It needed some attention with connectivity, but it did it's job!

Pros

It allowed a secure internet connection away from the workplace making it easier to communicate with families and staff while still following company policy

Cons

I had a lot of connection issues and often got kicked out; when you are using a VPN security system you want to know it is one you can rely on without having to start over every time.

Review Source

VR

Verified Reviewer  
Client Advisor  
Human Resources  
Used the software for: 1-2 years

### "Cisco E-mail Security"

September 30, 2018

5.0

Data Security

Pros

I love that this software protects me against spam and fraudulent senders/infected files.

Cons

There's nothing that I can think of that I dislike about this software.

Review Source

FP

Felipe P.  
Network analyst  
Telecommunications  
Used the software for: 1-2 years

### "Security for our email inbox"

January 7, 2020

5.0

It is used as anti automatic spam of the company. It serves to give more level of security to the usual.

Pros

I recently found that some emails that the system bar, but not sure it is spam, it is allowed to open the same via the web, managing to have access to the information contained within the email but files and images are not downloaded.

Cons

The system has a shortcut to save contacts and emails, so that they no longer fall into the spam box. But never saves contacts, and it is necessary to contact the security team

Review Source

RT

Rik T.  
Server Manager  
Higher Education  
Used the software for: 2+ years

### "Cisco Ironport Cloud Email Security"

November 14, 2018

5.0

We are using it to make sure the mail coming to our inboxes is clean and safe.

Pros

This software stops about 80% of the email coming into our network as either spam or something more malignant, greatly enhancing our efficiency as we no longer have to wade through the mire to get to the gold.

Cons

It is a bit complicated to set up and make changes

Review Source

VD

Victoria D.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Secure and Free software to send sensitive data"

January 10, 2019

5.0

Pros

As part of our contractual agreement it was agreed that the business would register for this free service to send correspond between our companies. Its safe, reliable , really easy to use and GDPR compliant. Great to use for sending emails with sensitive docs and data.

Cons

No negatives other than its only used between us and the other company as our other consumers haven't signed up for the service so data is sent to them through another software programme.

Review Source

GM

Gabriela M.  
Operations Director  
Information Technology and Services  
Used the software for: 2+ years

### "Keeping our security in place for us and our clients"

July 22, 2019

5.0

Pros

It's so easy to use and trustworthy. We can ensure that any confidential or sensitive information is being kept encrypted and safe.

Cons

So far, we haven't run into any mishaps and have used it for over 3 years and continue to use it with our clients. Can't think of anything thankfully.

Review Source

SR

Sandeep R.  
Quality Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Must have application to prevent from cyber attacks and phishing mails"

July 1, 2021

4.0

It is overall a great experience to use. We no longer have to worry about any malware or data breaches. It is easy to implement and runs smoothly without any hassle.

Pros

It is easily integrated with many clients such as outlook, gsuite, etc. It identifies any potential threat mails even before entering users inbox and alerts the admins. It is must have application in order to prevent hacking or any cyber attacks. With its AI capabilities it predicts any possible threat before hand and prevents any kind of attack. It also prevents unauthorised access to prevent data breaches.

Cons

So far there is nothing to dislike about this app. Its a very useful tool to keep us secure.

Review Source

VR

Verified Reviewer  
Account Executive  
Broadcast Media  
Used the software for: Less than 6 months

### "Keeps all my data secure"

November 19, 2019

5.0

Overall, it's worth getting to have that piece of mind that you're protected.

Pros

I like knowing that I have a good program behind me that will keep me safe. It takes the stress out of emailing and opening emails from senders who are not specifically on your safe sender list.

Cons

It sometimes locks me out. I have worked with IT in the past to get this problem fixed, but it still does this occasionally, which can really slow down my work.

Review Source

Henrique C.  
Desenhador  
Construction  
Used the software for: Less than 6 months

### "Excelente Software"

August 3, 2023

5.0

Pros

Muito bom software de segurança e muito fácil de usar. Muito bom mesmo.

Cons

Como quase todo o software de excelente qualidade, existe um lado menos bom, o seu custo...

Review Source

WS

Worry S.  
HR Manager  
Gambling & Casinos  
Used the software for: 2+ years

### "Cisco Secure Email Review"

June 3, 2021

5.0

I like using this software because in HR there is so much private information that is being sent and to have that compromised would be a disaster.

Pros

The Cisco secure email software is great and quite easy to use. We use this often through our vendors and it gives you the level of security that your email is not going to get intercepted or hacked.

Cons

So far, I have not found any cons that would alarm me to not use this product. It is as secure as it seems.

Review Source

JGdV

João Gabriel de V.  
Receptionist  
Hospitality  
Used the software for: I used a free trial

### "Amazong software to watch classes"

July 27, 2021

5.0

I do recommend it if you want to find a platafor to develop classes connected to the wole world. It is easy and nice to work with it.

Pros

This software it is just amazing to watch classes around the world. Italian Universities are very addpeted to this software beucase it has a easy way to work with, pratical, not expansive, and allow the classes to happen vey fluid withouth any interrumptions.

Cons

It is very good, I do not have any problem with.

Review Source

KM

Kyler M.  
Systems Analyst  
Higher Education  
Used the software for: 1-2 years

### "Great Email Security for Any Company"

March 5, 2019

4.0

Pros

Cisco Email Security is a great appliance to have for any SOHO business or large enterprise because of the features that are built in. You can greatly customize what and how you want blocked with attachments or senders.

Cons

The operating system can be a little clunky when trying to navigate and search for what you are looking for. Depending on the appliance that you buy, can also be a bit slow sometimes.

Review Source

AD

Andrea D.  
Automation Manager  
Food Production  
Used the software for: 1-2 years

### "Nice tool to secure mails"

June 29, 2021

3.0

Overall is an easy use add on that helps company to protect its mail traffic against cyber risk

Pros

Cybersecurity risk mitigation and protection against threats. Phishing avoidance

Cons

Time to set it up and. Need IT people to manage it

Review Source

RM

Raul M.  
Business application developer  
Telecommunications  
Used the software for: 1-2 years

### "Great choice for Cloud Email Security."

June 26, 2018

5.0

Pros

Cisco Email Security is a Powerfull tool for big companies that work with a lot of workstation and call centre.

Cons

The fact that it is a Cloud base platform could be against your business protocol. The price is still kind of high for small companies.

Review Source

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