# ProcureDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProcureDesk the right Procurement solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175845/Procuredesk/reviews --- ProcureDesk 4.8 (38) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProcureDesk Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MM Michelle M Business ManagerEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “ProcureDesk has made it easier for each of our locations to place an order, keeping track of purchases for out budget and accounts payable.“ April 9, 2024 LG Laura G Accounts PayableConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “We're doing double the work for limited benefit, making the overall experience disappointing and not worth the cost for our needs.“ October 20, 2025 NP Nick P Senior AccountantBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “The ease of use and the amount of time and money saved by having punchouts with e-invoicing.“ June 2, 2023 LG Laura G Accounts PayableConstruction, 501 - 1,000 employeesUsed the software for: 6-12 months. “Overall functionality doesn’t justify the cost we’re basically using it as an approval-only tool“ October 20, 2025 VR Victor R Service Desk SupportInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “the platform automatically is linked the vendor's website product (CDW.com on my experience) and the order goes through, definitely very easy to use.“ March 30, 2022 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Solly M. Director Accounting Used the software for: 2+ years ### "Procuredesk Review" December 1, 2021 5.0 Pros "A fantastic Procure-To-Pay solution with functionalities that help our clients move finance departments and processes to the cloud. Cost controls, cash flow visibility, workflows and approvals are some of exciting features, with unlimited document storage space" Cons Supplier database registration feature, in order to minimize on paperwork for suppliers wanting to be on our database Review Source JL Jeremy L. Lab Manager Biotechnology Used the software for: 1-2 years ### "The good, the better and the issue" October 14, 2025 5.0 I really enjoyed the usablitiy of this platform and would like to use it again in the future. They seem to take suggestions for use case issues and make corrections when updating the system. Pros Ease of use was the first things I noticed when I started setting up ProcureDesk. It showed you exactally where items were in the ordering process and gave team leaders insites into budgets to better manage team spending. Also when I needed help there was an AI assistant that could troubleshoot. Cons Some of the back end user interface features were hard to navigate. There was some features that would supersede others and it was hard to know which ones to change. Alternatives considered [Prendio](https://www.capterra.com/p/168021/Prendio/)[Precoro](https://www.capterra.com/p/148522/Precoro/) Reason for choosing ProcureDesk The main reason ProcureDesk was chosen over the others was the user interface. Many of the features were similar in different spots, but the UI really stood out over the other products. Review Source Response from Procuredesk October 15, 2025 Thank you for taking the time to share your feedback, Jeremy. We are also working to streamline the admin side of things! LG Laura G. Accounts Payable Construction Used the software for: 6-12 months ### "ProcureDesk Review: Limited Integration and Workflow Issues, but Convenient for Approvers" October 20, 2025 3.0 Pros: Smooth approval routing and workflow Approvers can easily approve via email or from their phone Mobile and desktop access makes it flexible and convenient for busy teams Cons: Invoices pushed to ERP (GSS) before full approval, creating confusion No direct integration with our ERP, requiring manual re-entry of data Poor invoice line-item capture, forcing us to bypass the feature Not usable for purchase order invoices Overall functionality doesn’t justify the cost we’re basically using it as an approval-only tool Overall Experience: ProcureDesk offers a convenient approval process that our team enjoys, but the lack of integration, workflow control, and reliable invoice handling severely limits its value. We're doing double the work for limited benefit, making the overall experience disappointing and not worth the cost for our needs. Pros The approval process itself is user-friendly for our approvers. Invoices are routed smoothly, and approvers can sign off directly from their email whether they’re on a computer or their phone. This flexibility has been a real benefit for our team, as it allows them to keep work moving without being tied to their desk. That part of the system is well-designed and clearly appreciated by our users. Cons We’ve been using ProcureDesk primarily for invoice approvals, but overall, the platform has not delivered on its promises and has introduced more inefficiencies than it has solved. Major Issue #1: Premature Approvals Invoices are being sent to our ERP system before they've been fully approved particularly before final sign-off from \[sensitive content hidden\] . This creates constant confusion around whether something is actually approved, forcing me to manually verify each invoice. That manual review completely defeats the purpose of using the software to save time and streamline approvals. Our admin has attempted to fix this in settings, but no solution has worked so far. Major Issue #2: Poor Line-Item Handling ProcureDesk struggles to accurately capture invoice lines and amounts. To work around this, we’ve been deleting all but one line and entering just the total amount manually. This basically disables one of the platform’s key features, which we had hoped would reduce data entry and sync better with our ERP. Major Issue #3: No Integration with Our ERP (GSS) Despite expectations, ProcureDesk doesn’t integrate directly with our ERP system (GSS). As a result, we have to manually re-enter all invoice information again into GSS. So we’re effectively doing the work twice, which adds unnecessary time and risk for errors. Additional Concern Our team member who handles purchase order invoices finds ProcureDesk completely unusable for that purpose. It simply doesn’t support her needs or workflow. Bottom Line At this point, we're paying for software that only partially handles invoice approvals and even that feature is flawed. The lack of proper ERP integration, unreliable approval flow, and unusable invoice entry tools make this difficult for me to recommend at this time. Review Source Response from Procuredesk October 24, 2025 Hi Laura, Thank you for sharing your detailed feedback — I really appreciate you taking the time to highlight what’s working well, especially around the approval workflows and the ease of use for your approvers. I’m glad to hear that flexibility has been a benefit for your team. I’m sorry to hear about the challenges you’ve been facing. To clarify, ProcureDesk doesn’t currently integrate with GSS, and we don’t have plans to support that integration at this time. However, it sounds like there may be some confusion around invoice syncing behavior. Since we’re not connected directly to GSS, invoices aren’t automatically pushed from ProcureDesk to your ERP. I’ll reach out shortly so we can walk through your setup together and see how we can streamline the process — particularly using ProcureDesk reports to help simplify the upload into GSS. I’m confident we can find a way to make this smoother for your team. Talk soon. CH Chanelle H. Finance Manager Information Technology and Services Used the software for: 6-12 months ### "Procure Desk - Adaptability with ease" October 23, 2025 5.0 Its been pretty good - I am demanding client with specific work flows and the Procure Desk team have been amazing Pros It made my inter department team work so seamless and data accurate. The approval process for Purchase Orders was a game changer to set this per system flow that we needed and not a once size fits all view. Cons Settings little overwhelming and terminology was hard to understand but the support guys helped me through it all and had utmost patience with me. Alternatives considered [Tradogram](https://www.capterra.com/p/136077/Tradogram/)[Precoro](https://www.capterra.com/p/148522/Precoro/)[Procurify](https://www.capterra.com/p/129758/Procurify/) Reason for choosing ProcureDesk The other programs could not handle my customisation and integration in Quickbooks Review Source Response from Procuredesk October 27, 2025 Thank you, Chanelle. We are glad it worked out for you :) ND Nicholas D. Accounts Payable Hospital & Health Care Used the software for: 1-2 years ### "An absolute must for any Accounts payable Professional " October 21, 2024 5.0 ProcureDesk is an essential tool in my everyday workday/ Without it, my workload would be overwhelming Pros How seamlessly it syncs with my outlook inbox to pull and itemize invoices. It also has many tools like the ability to set budgets and run a wide verity of reports to collect data. Cons There are sometimes syncing errors that occur once invoices are approved in the system. Switched from [Teampay](https://www.capterra.com/p/176776/TeamPay/) The yearly cost for Team Pay was astronomical for the few features we were getting. Review Source Response from Procuredesk October 27, 2025 Thank you, Nicholas! HM HECTOR M. Accounts Payable Purchasing Non-Profit Organization Management Used the software for: 6-12 months ### "Procure Desk - AP Purchasing" May 30, 2024 5.0 Communication with the customer service team is excellent. They staff is detailed when when showing you the updates how to work the system to its full potential. Pros The software is user friendly. Once you become familiar with it everything will become easier and second hand nature. Cons The delay when request and orders are approve. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) To track purchases better and a simpler data base. Review Source Response from Procuredesk May 31, 2024 Thank you for taking the time to write the review. Is there anything we can do anything to help with delayed approvals? NP Nick P. Senior Accountant Biotechnology Used the software for: 2+ years ### "Clade Therapeutics Review" June 2, 2023 5.0 Overall, we are very happy with ProcureDesk. The ease of use and the amount of time and money saved by having punchouts with e-invoicing. That has automated a lot of our procure to pay process. Also, how quick the team is to implement our asks/ suggestions and get new punchouts set up. I have another client who uses Prendio and I think your product is FAR better. Pros Ease of use, inexpensive, and the punchout/ e-invoicing functionality with auto-synch to QuickBooks has saved us countless hours and money. Also, it is very easy to extract data from the system and find the information I am looking for. Cons Not being able to relabel our GL accounts to present in an easy way for end users ordering. More customization for class and GL coding so that end users only see the accounts and classes that they can code to. More customization for approval workflows. Alternatives considered [Prendio](https://www.capterra.com/p/168021/Prendio/) Reason for choosing ProcureDesk I did not decide but cost was a major factor. The person who decided had used Prendio at their prior job and did not like it. Having a SOC report is crucial for a lot of customers so having one would be a big help for ProcureDesk. Review Source BB Bogdana B. Accounts Assistant Accounting Used the software for: 1-2 years ### "Helpful tool for managing invoices and approvals" October 14, 2025 5.0 Our team and me have been using ProcureDesk for invoice processing and purchase order management. Overall, it’s a useful tool that helps streamline approvals and track spending. The interface is clear and easy to navigate once you get used to it. There are still occasional delays with syncing or approvals, but the support team is responsive and helpful when issues arise. They are always open for any help we need. Pros The system makes it easy to track purchase orders and invoices in one place. The approval workflow is straightforward, and notifications help ensure nothing gets missed. It’s very user-friendly and has really simplified our purchase order and invoice approval process. The visibility and tracking features save a lot of time. Cons Some processes, like invoice matching and approval routing, can be a bit slow or unintuitive at times. Review Source Response from Procuredesk October 15, 2025 Thank you for sharing your thoughts. We are working to improve the speed. Stay tuned! LM Lyn M. Purchasing Agent Apparel & Fashion Used the software for: 1-2 years ### "Review for CSR and PD" October 23, 2025 4.0 It is nice. I got all the support I need when we need help from the PD team. They gave their best in assisting us. And the format, the updates are very helpful. I like how we can edit an info right away. Pros Easy to use. The upgraded version helps us a lot especially when editing. It saves us a lot of time. Cons When we request something to be updated, most of the time, there will be an after issue. Like for example, we requested to change something for data update, the next day, there will be an issue like PO will be split into two when submitted. Review Source Response from Procuredesk November 14, 2025 Hi Lyn, Thank you for sharing your feedback. We have introduced more steps in the development cycle to avoid any bugs. Your support is appreciated. WG Wilbert G. Executive Director Government Administration Used the software for: 2+ years ### "ProcureDesk - Just What We've Looking For" October 23, 2025 5.0 Pros We were looking for a user-friendly automated web-based alternative to our manual spreadsheet-driven purchase order system. ProcureDesk offered the perfect solution. It completely automated our requisition/purchasing system while providing visibility and accountability - not to mention it literally cut our processing time in half! Cons There is nothing major that we dislike about the ProcureDesk. There is nothing major that we dislike about the ProcureDesk. Review Source Response from Procuredesk October 27, 2025 Thank you, Wilbert. Appreciate the kind words. DF David F. Controller Construction Used the software for: Less than 6 months ### "Helps with my growing company" November 9, 2023 5.0 Easy to work with and quick customer support. Pros easy to use and effective in moving forwards invoice process. Cons The receipt management could use some improvements Review Source Response from Procuredesk May 13, 2024 Thank you for your feedback, David :) Could you please let us know what improvements would you like to see in the receipt module? SA Sefika A. Office Assistant Education Management Used the software for: 6-12 months ### "As a user..." July 6, 2023 5.0 Pros I less emailing the business office since they are working directly with the companies that I purchase from. I am just ordering and they do the rest of the issues. Cons I can't know about the digital purchases when they are delivered. I need a notification for it.Or I don't know how to know unless asking the Admin if they got it or not even if there is an option or service for it on Procuredesk. Review Source MR Matthew R. Controller Entertainment Used the software for: 6-12 months ### "Streamlined our Procurement Process " November 4, 2019 5.0 Great customer service. Always there to help. Pros Love the punch-out feature for our vendors. Also love the audit trail for approvals. Cons Was a little hard figuring out Amazon punch-out but we solved it very quickly. Review Source WK William K. Operations Analyst Accounting Used the software for: Less than 6 months ### "A great product that sells itself!" May 3, 2024 5.0 Extremely pleased. The individual assigned to work with us on the implementation was "fantastic". Pros The configuration options are impressive. A very well thought-out product with a support team that makes itself available whenever you need them. Additionally, there are is an enormous amount of online documents on how to setup and use the product. Customer support has been outstanding. The OCR scanning engine for documents that are imported into the system is outstanding. Cons Hard to say but with all the functions and options available, the initial setup may take a bit longer. But this is your choice. There are so many options in the product that you want to use and sometimes this slows you down until you get a handle on how you want to use this product. It really depends on how you want to use the product - very flexible. Review Source Response from Procuredesk May 13, 2024 Thanks for taking the time to drop the review, William :) NR Nick R. Purchasing Manager Entertainment Used the software for: 2+ years ### "Great Platform" May 2, 2024 5.0 Pros The ease of using their system and being able to set it up to work for our company. Cons I cannot think of any cons that I can note on. Review Source Response from Procuredesk May 13, 2024 Appreciate it, Nick :) CJ Christi J. Program Director Education Management Used the software for: 6-12 months ### "Procure Desk as a User" May 29, 2024 5.0 Procure Desk has been easy to learn, easy to use, and continues to work very well for both me and my organization! Pros In our organization, we must create purchase order requests in order to spend any money. Procure Desk was very easy to learn how to use. I like that I can monitor the approval process at every step, and that all my previous POs are still visible and accessible to me. Cons After using Procure Desk for approximately 8 months, I have not found any features that I don't like. Review Source Response from Procuredesk May 31, 2024 Thank you :) CL Carol L. Laboratory Supervisor Medical Devices Used the software for: 1-2 years ### "Why you should demo ProcureDesk" December 1, 2023 5.0 It has been a major time saver for our company to have electronic ordering. Pros Very easy to navigate through. Being able to order electronic versus paper has been instrumental for saving our employes time. Cons I would love it if we could create a PO just to have a paper trail and it not have to send to the vendor. Review Source Response from Procuredesk May 13, 2024 Hi Carol, Thank you so much for taking the time to leave us a review. It's encouraging. When creating a PO, you can choose if you wish to send it to a supplier or not. I will have the team send you more details on it. Feel free to reach out to us. Thank you, again. RF Robert F. Finance Manager Pharmaceuticals Used the software for: 1-2 years ### "Great Purchasing and Workflow Management Software" April 1, 2022 4.0 Our experience with ProcureDesk has been positive. As a startup company that is quickly expanding, ProcureDesk met all of our needs in the first 1-1.5 years of our operations. Prior to selecting ProcureDesk, we reviewed several other non-ERP purchasing solutions, and hardly any could compete on price and service like ProcureDesk. Pros The system is very easy to implement and train new users on. The streamlined user interface allows us to focus on the essentials in our purchasing and approval workflows. While we have encountered a few bugs in the software throughout our time using ProcureDesk, there is an excellent support team behind the product that is very responsive and works with you to find solutions. Cons We encountered a few bugs with the software itself, but just about everything was resolved in a timely manner through their support team. I was impressed at the responsiveness and attentiveness of the team behind ProcureDesk. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Tradogram](https://www.capterra.com/p/136077/Tradogram/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Precoro](https://www.capterra.com/p/148522/Precoro/)[Procurify](https://www.capterra.com/p/129758/Procurify/) Reason for choosing ProcureDesk Price and customer service. The attentiveness and responsiveness of our account representative at ProcureDesk throughout our selection process was unmatched by the competitors. Review Source MM Michelle M. Business Manager Education Management Used the software for: 1-2 years ### "Excellence " April 9, 2024 5.0 Pros ProcureDesk has made it easier for each of our locations to place an order, keeping track of purchases for out budget and accounts payable. It is easy to receive immediate assistance when needed. Cons I am pleased with ProcureDesk and would refer them to all businesses! Review Source Response from Procuredesk May 13, 2024 Thank you for your kind words, Michelle :) DQ Daniel Q. President Biotechnology Used the software for: 1-2 years ### "Great PO and Invoice matching features" December 1, 2021 5.0 ProcureDesk is a great web application for managing purchasing and matching vendor bills to POs for proper reconciliation and GL coding. Their Customer Support is the absolute best I have worked with in the technology space. Pros PO to Invoice matching and their Customer Support is the absolute best. Cons ProcureDesk is continually improving and really listen to their customers' feedback. I can't think of a big negative but all apps bug out from time-to-time. ProcureDesk is quick to help anytime something unexpected happens. Reason for choosing ProcureDesk Price, overall functionality, PO to Invoice matching, ease of use, product catalog was better, the integration with amazon is really good. Review Source DE Daniel E. Director of Operations Education Management Used the software for: 6-12 months ### "Great Product" April 5, 2024 4.0 Pros ProcureDesk creates an ease of management when dealing with purchase requests of our staff. It streamlines a process that was previously composed of multiple sheets, forms and other disjointed tools. Cons My least favorite thing about ProcureDesk is the process to view/search for various budgets when looking for available funds. Review Source Response from Procuredesk May 13, 2024 Thank you for taking the time to drop a review, Daniel. Have you tried using the report function to look at the budget? Please get in touch with us; we will be more than happy to review this issue with you. CG Christine G. Aircraft Maintenance Administrator Airlines/Aviation Used the software for: 1-2 years ### "Saved my (work) Life!" December 1, 2021 5.0 I have enjoyed learning PD, teaching others, getting our entire company on board AND the use of this software has freed up so much of my valuable time as well as those in our AP department. Pros This software has made every part of our purchasing so much easier. With multiple departments spending money and the accounting department trying to track down in voices... there was so much room for error and we were constantly struggling to match invoices to purchases. This software plus QuickBooks has solved every issue we had when it came to accounts payable. Cons I feel like the only tricky parts about the software are more related to Quickbooks and how much they can realistically integrate (returns, cancelled POs etc). I don't have anything negative to say about this software alone! Review Source ES Erin S. CFO Hospital & Health Care Used the software for: Less than 6 months ### "Increased efficiency & improved audit trail" April 10, 2023 5.0 I'm extremely happy with the product, and that's even taking into account that there are features we haven't taken advantage of yet, such as the budgeting and reporting tools. Pros The invoice processing and customizable approval workflows have been key improvements to our organization's AP cycle. We migrated from a paper-only process to fully electronic process and couldn't have made this change without ProcureDesk. The clear approvals documented in the system are great for audit trail documentation. The ability to tag employees and leave comments on invoices/requests are extremely useful as well. Cons The electronic purchase request process has been a huge improvement over our previous paper process, but occasionally variances between invoices and purchase requests can be somewhat challenging to resolve in the system. Late changes to requests are difficult as well, but I think that incentivizes that people get their requests accurate the first time around. Despite this, it has still increased the efficiency of our purchasing process and has led to a faster procure-to-pay process. Review Source BT Beverly T. Sr Director of Business Administration Non-Profit Organization Management Used the software for: 1-2 years ### "ProcureDesk improved our process" December 13, 2023 4.0 Their staff are excellent and respond quickly. Its an easy program to train Administrative staff for reviewing for Directors. Its every efficient. Pros All invoicing filters through the Business Office now and allows for prompt payments. Cons Difficult to find that prefect printing options. Review Source Response from Procuredesk May 13, 2024 Appreciate the feedback, Beverly :) DC Dominique C. Accounting Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great Platform - Amazing Service" December 1, 2021 5.0 Pros Finding a platform to fit the unique needs of our business is almost impossible. The ProcureDesk team worked closely with our Company to tailor the features and ensure we received the most value possible from the software. We are now using the platform for the majority of purchases and have greater insight into our monthly spending. Cons The report features in Procuredesk is the only area that needs a bit of improvement. Filtering information by period, location, or supplier in the reports would be beneficial. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.