# ADP Comprehensive Services Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ADP Comprehensive Services Software - reviews, pricing plans, popular comparisons to other Human Resources products and more.

Source: https://www.capterra.com/p/175840/ADP-Comprehensive-Services

---

# 

 ADP Comprehensive Services Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ADP Comprehensive Services

## What is ADP Comprehensive Services?

Optimize the people side of your business. Our intuitive, all-in-one platform that scales alongside you matched with the partnership and best practices of a committed team of professionals will help make it easier to manage your people and tasks. You can rethink your HR processes with the support of a scalable solution and a proactive strategic advisor, employee phone support and access to specialists for technology support, open enrollment, health care annual reporting and more. And with the availability of additional services, such as recruitment and performance technologies, enhanced learning options, and more, you can customize the agile, high-performing HR department that your business needs to keep employees engaged.

## What is ADP Comprehensive Services used for?

[Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Benefits Administration](https://www.capterra.com/benefits-administration-software/)

Top alternative

Featured

Overall rating

Based on 264 user reviews

Reviews sentiment

Positive

84%

Neutral

11%

Negative

5%

Pros & cons

Comprehensive payroll and compliance tools

Intuitive navigation and accessibility

Frequent glitches and slow resolutions

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ADP Comprehensive Services?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=ADP Comprehensive Services)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ADP Comprehensive Services

4.3 (264)

VS.

[4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting Price

Contact vendor

Starting Price

$5

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (264)

Ease Of Use

4.8 (4,263)

Value For Money

4.0 (225)

Value For Money

4.7 (3,915)

Customer Service

4.0 (232)

Customer Service

4.7 (4,017)

## ADP Comprehensive Services alternatives

Highest Rated

[4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.6 (4,191)](https://www.capterra.com/p/131882/Gusto/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/alternatives/)

## Who uses ADP Comprehensive Services?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Comprehensive payroll and compliance tools

82% positive reviews out of 56

Most reviewers describe payroll as streamlined, accurate, and compliant, with strong support and integrated HR features.

Meredith W

Director, Human Resources, 51 - 200 employees.

"All the compliance and required reporting for payroll is taken care of well and are a weight off my mind."

Frequent glitches and slow resolutions

60% negative reviews out of 43

Some reviewers report bugs and issues, citing delays in fixes, reliability problems, and frustrating troubleshooting experiences.

Britta B

Director of Finance, 51 - 200 employees.

"It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear."

Intuitive navigation and accessibility

79% positive reviews out of 53

Most reviewers find ease of use valuable, highlighting the intuitive interface and straightforward navigation for daily tasks.

Michelle C

Human Resource Manager, 1,001 - 5,000 employees.

"The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome"

Centralized employee data management

77% positive reviews out of 30

Most reviewers indicate employee information is easily accessible, enabling efficient updates, reporting, and self-service for staff.

Claudia M

Estimator, 201 - 500 employees.

"I have also been able to help my HR coworkers to set it up and add new workers as we grow as a company."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payroll Management

4.3 (120)

96.67% of 120 reviewers that rated this feature as important or highly important

Manage employee salary processes, data, taxes, and records administration efficiently

Employee Database

4.3 (109)

86.24% of 109 reviewers that rated this feature as important or highly important

Electronic storage of staff/employee contact information and job status in a centralized repository

Direct Deposit

4.8 (80)

90.00% of 80 reviewers that rated this feature as important or highly important

Digitally deposit correct payroll amounts into individual employee's bank accounts

Payroll Reporting

4.6 (77)

89.61% of 77 reviewers that rated this feature as important or highly important

View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more

Tax Compliance

4.4 (77)

84.42% of 77 reviewers that rated this feature as important or highly important

Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors

W-2 Preparation

4.7 (76)

88.16% of 76 reviewers that rated this feature as important or highly important

Automatically create and distribute W-2/1099 tax forms to employees.

ADP Comprehensive Services 71 features

Track 401(k) participant contributions and employer match

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Delegate benefits administration to third party vendors

Use a dashboard to view benefits that are selected by employees or offered by employers

Record employee's benefit plans and selections throughout career progression

Track and manage schedules and meetings via an integrated calendar

Process of enhancing skills & experiences for continuous professional growth & advancement

Print paychecks issued to confirm payment of wages or salary

Manage mandated benefit continuation for employees who no longer work for the company for a limited time period

Manages compensation such as salary, bonus, and benefits processes, aligning with policies

Track and manage adherence to policies for any service, product, process, or supplier

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Digitally deposit correct payroll amounts into individual employee's bank accounts

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Digital forms that are shared and accessed online

Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Centralized storage for employee data, records, and performance metrics

Gateway through which employees can access the system

Track employee time off under the family and medical leave act (FMLA)

Establish measurable goals and objectives and track their progress over a specific period of time

Automates core HR functions such as talent management, employee evaluation and learning management

Movement of employees across roles within the same company

Facilitate training materials that help employees grow and progress in their positions

Manage and track employee attendance

Pay employees in multiple countries using correct currencies and correct tax deduction amounts

Pay employees in multiple states with correct tax deduction amounts in each

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Select benefits and provide information needed to participate in a benefit via an online portal

Create orientation programs for new employees or students

Manage employee salary processes, data, taxes, and records administration efficiently

Delegate payroll processing to third party vendors

View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more

Organize and manage the accomplishments and development of employees or performance of applications or systems

Active reporting of data and metrics

Tools to find, assess, and hire suitable candidates for a job within an organization

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Track and manage sick leave time

Planning, tracking and developing internal talent for future key position filling

Integrate with Talent Managment software to better track learners progress and training sessions

Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Track and manage employee time-off, vacation, and sick leave requests

Tools that allow employees to request/schedule time off

Track the amount of time spent on a job or task

Track employee/learner's progression through training programs

Review data from past periods to reveal recurring tendencies and predict future performance

Request, track, and manage time off requests and vacation time

Automatically create and distribute W-2/1099 tax forms to employees.

Automatically subtract garnishments from wages

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (264)

4.2

Based on 264 reviews

## Pricing

Value for money

4.0 (225)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (225)

4.0

Based on 225 reviews

## Integrations

[

ADP SmartCompliance](https://www.capterra.com/p/226192/ADP-SmartCompliance/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (232)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (232)

4.0

Based on 232 reviews

## User reviews

Overall rating

4.3

Based on 264 reviews

Filter by rating

5(133)

4(89)

3(29)

2(10)

1(3)

Mentioned topic

Sorted by most recent

LB

Lisa B.

Payroll Manager

Mechanical or Industrial Engineering

### "Superior Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 19, 2026

Still use the product everyday and they are constantly rolling out updates. I also trust in their compliance aspect which gives me room to breathe a bit.

Pros

ADP reporting is one of my favorite parts about the platform. They spit out in either pdf or excel or csv formatting. The excel sheets are the easiest to use and the Field Grabber option for simple reports is fast and easy.

Cons

Wish people missing their assigned shifts was a bit easier to find, read, evaluate. I also wish as they updated their platform, we were informed prior to the updates, to give us a heads up about the new experience.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reasons for choosing ADP Comprehensive Services

Pre-existing relationships with ADP from former companies, ease of reporting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

People Operations Generalist

Non-Profit Organization Management

### "Needs a better system for support."

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

6/10

January 15, 2026

Overall my experience with ADP comprehensive services is ookay. Unfortunately, the issue with contacting them is a huge issue. I would much rather be able to communicate via email or a chat.

Pros

What I like the most about ADP comprehensive services is the ability for it to manage our taxes owed to each state for us.

Cons

What I like least about ADP comprehensive services is the support portal. I submit a request and every time, they try to call me without asking/scheduling a time first or they send a "secure" message that is really inconvenient to open.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 27, 2026

Thank you for your honest review. We are disappointed to learn about the support portal. We aim to provide the best service possible, and your feedback is invaluable. Please reach out to us directly at clientfeedback@adp.com so we can discuss your concerns in more detail. We appreciate the partnership!

BM

Bridget M.

Benefits Manager

Government Administration

### "ADP Comp Services Review 2025"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 26, 2025

So far so good. I've used in the past as well as currently and the services has been far exceptional.

Pros

All of the core services are bundled together and this makes it more value for the money. The employee management is better as well.

Cons

Some lag in timely and responsiveness from the customer service team. There has been some disconnects from one representative to another

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TA

Thomas A.

CHRO

Banking

### "Big Fan of ADP Comp Services!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 24, 2025

I'm a huge fan of the module. Now I don't have to hire an extra FTE as ADP is my payroll department. Their technology is top notch too on the other modules else yes such as Compensation, Recruiting, Leave Management and Benefits. Everything ties together nicely!

Pros

My favorite thing about ADP Comprehensive Services is the time that it gives back to me! Instead of spending time on payroll and compliance, ADP serves as my payroll department. It allows me to concentrate on strategic initiatives rather than the minutiae.

Cons

Some of the custom reports are difficult to set up. It may be more of a user issue though as I'm not the best at that sort of thing.

Switched from

[PrismHR](https://www.capterra.com/p/187705/PrismHR/)

Needed more functionality and a better user interface

Alternatives considered

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

Reasons for choosing ADP Comprehensive Services

More services and better integration. Also we were able to negotiate a better price.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC

Kelsey C.

Office Manager

Construction

### "Love this product!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 10, 2025

I have loved ADP Comprehensive Services thus far. I have been using it for 6 months and it has helped a lot with our HR needs including but not limited to taxes and benefit onboarding.

Pros

I love the HR support ADP Comprehensive Services provides. I also loved how easy it was to set up a wage garnishment case, and then my support team did the rest of the work for me!

Cons

I dont like having to report our payroll to a third party and then they process the payroll for approval. I like having full control- however we have not had many errors- this is more so just preference!

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

ADP had more areas for support as our company grows.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RK

Ron K.

HCM Consultant

Paper & Forest Products

### "A Reliable HR Partner for Businesses of All Sizes"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 24, 2025

ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives.

Pros

As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering.

Cons

While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CJ

Carla J.

Chief People Officer

Non-Profit Organization Management

### "Chief People Officer"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

September 18, 2025

at first the services with the payroll team was rocky at best, but with some complaints we ended up with a team that is working to ensure that we have top notch services.

Pros

I like that all tools are in one package, and you do not have to go to different applications to complile information

Cons

That doing implementation, all functions are not set up to completion. Such as: project management & recruiting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KG

Kayla G.

Payroll and HR Admin

Translation and Localization

### "A Great System that Keeps On Growing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2025

ADP Comp Services gives you time back into your day. You can focus on the big picture while they handle all the little picture items.

Pros

ADP Comp Services cares about your business and employees as much as you do. They provide excellent customer service for all aspects of payroll and HR whether it is payroll support, tax compliance, HR support, Open Enrollment, etc. The system is easy to ease even for the least tech savvy employees. New features are always being added.

Cons

Any "cons" I had for ADP have been either eliminated over the past 6 years with new features or realistic workarounds. So no complaints here.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Needed a system that would grow and expand with us while valuing our business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RH

Raylon H.

President - Business Development

Consumer Goods

### "ADP Comprehensive Service's - YOU ROCK!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 10, 2025

Our experience with ADP Comprehensive Service's has been wonderful. The support team is always on top of it!

Pros

We use ADP Comprehensive Service's strictly for payroll management and tax document dispersant at the end of the year

Cons

There is nothing we have yet to find to "Dislike" about ADP Comprehensive Service's. It is everything we had been looking for.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Sandy C.

SVP Finance

Non-Profit Organization Management

### "Great service partner"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 31, 2025

Overall very happy with ADP product and services

Pros

We have a dedicated customer relationship rep!

Cons

Some of the modules, such as performance reviews, aren't as flexible as we may like

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

ADP had more integrated features and modules

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Reasons for choosing ADP Comprehensive Services

the implementation process was determined to be more streamlines

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/reviews/)

Popular comparisons

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