# Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextiva the right Business Phone Systems solution for you? Explore 916 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175788/Nextiva/reviews --- Nextiva 4.6 (916) [View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextiva Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JC Jerick C AdministrativeEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler.“ May 15, 2024 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided.“ April 9, 2026 JS Jason S PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Most integrations worked the first time after they were installed.“ December 17, 2025 JS Joseph S HR AdminstratorMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away.“ April 9, 2026 JC Jerick C AdministrativeEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “Even though my experience has been quite good, I think that the mobile app's user experience may be improved by simplifying some of its capabilities, especially for professionals who are constantly on the road.“ May 15, 2024 AL Amy L Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.“ January 2, 2026 Brandon K Business Development ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard additional agents, or customize workflows, the platform can adapt to our requirements without significant disruption.“ March 25, 2024 AL Amy L Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The service on the app doesn't always work properly. “ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 916 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joan C. Partner Legal Services Used the software for: 1-2 years ### "Nextiva Service" July 11, 2024 5.0 Pros We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money. Cons We have not had any issues with our NEXTIVA service. Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good product" October 15, 2024 4.0 generally the system is good although my hardware is not great, the keys stick a lot. Pros We get emails to inform about voicemails are useful Cons difficult remoting in to access the voicemails Review Source KR Kyle R. IT Project Manager Automotive Used the software for: 2+ years ### "Nextivia - Good Phone Service At A Good Price" April 22, 2025 3.0 Its been pretty good for the most part. There isnt much we dont like. Pros IT was really easy to setup users and deprovision users Cons Sometimes voip phones would have provisioning issues reaching the server Review Source AC Ann C. CONTROLLER Construction Used the software for: 2+ years ### "Nextiva VOIP" May 6, 2025 4.0 The Nextiva portal has tons of great info and it is user friendly. Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! Cons My least favorite features is having to upload a WAV file for the voicemail. Review Source AP Ana P. Insurance Agent Insurance Used the software for: 2+ years ### "Nextiva is A+" January 31, 2025 5.0 Excellent service and prices for all products combined Pros The ability to have a voip telephone system, online faxing Cons I really do not have anything to say negative Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 1-2 years ### "UCaaS solution that gets the job done" January 6, 2025 4.0 Impressive UCaaS solution that can do the job, whether it's one location or 100. Pros The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution Cons The cost. I wish their cost wasn't as high as it was Review Source AH Amber H. underwriter Real Estate Used the software for: 1-2 years ### "great to work with " December 30, 2024 3.0 it was a great experience service was good. Pros service options, there were many ways to create groups and chats Cons its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. Review Source TD Tabitha D. Administrative Assistant Real Estate Used the software for: 1-2 years ### "Business phone system " December 26, 2024 4.0 The product and services were good. I am eager to see the new features that may become available. Pros Voicemail operations and functions were convenient to use and easily altered. Cons Our transfer system was not operating properly. Review Source SO Steven O. Accountant Marketing and Advertising Used the software for: 2+ years ### "Nextiva is great!" October 28, 2024 5.0 Pros It is reliable,fast and very easy to use.It’s customer service is great. Cons I haven’t found any downside towards Nextiva. Review Source CW Casey W. Office Manager Media Production Used the software for: 6-12 months ### "Easy, Reliable, Great Quality" September 23, 2024 5.0 overall this is a reliable and great service Pros Nextiva is easy to use, and reliable. I love the team messaging and video conferencing. Their support is responsive and helpful. Call quality is excellent Cons Advanced features are frustrating to learn for someone without a lot of experience Review Source sM sarathkumar M. BD Retail Used the software for: 1-2 years ### "Valur for money product " June 17, 2024 5.0 user friendly and easly access in both web and mobile app and can user friendly very nice product Pros user friendly and easly access in both web and mobile app and can user friendly Cons user friendly and easly access in both web and mobile app and can user friendly Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) its is not good as nextiva and not user friendly Review Source JS Jon S. IT Director Automotive Used the software for: 2+ years ### "Reliability is a cornerstone of Nextiva's service." September 14, 2023 5.0 What truly sets Nextiva apart is its unwavering dedication to call quality. Crystal-clear voice connections and a near absence of dropped calls have become the norm. This consistency is vital for maintaining a professional image and forging strong client relationships. Pros Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located. Cons I have had very little issues with Nextiva. Reason for choosing Nextiva Reliability Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call Quality Issues: Problems with call quality, including dropped calls, audio distortion, and delays. This can be frustrating for both personal and business use.Customer Service: Negative experiences with Vonage's customer support, citing long wait times and difficulty resolving issues.Pricing: While Vonage's pricing may seem competitive at first, there have been complaints about hidden fees and unexpected charges that increase the overall cost.Limited Features: I require advanced features for business purposes and Vonage is lacking in comparison to other VOIP providers that offer a broader range of features.Reliability: Service outages and downtime, which can be particularly problematic for businesses relying on VOIP for communication. Review Source aS andrea S. Secretary Information Technology and Services Used the software for: 6-12 months ### "Nextiva the best VOIP Telephone Company in the WORLD!" June 7, 2024 5.0 It has been incredible. The staff is unbelievable and so helpful. Pros Pricing and ease of use. Incredible cool features. Cons Nothing so far! It's been great with everything. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Because of the cost it was killing us always going up. Review Source BO Barbara O. Controller Insurance Used the software for: Less than 6 months ### "No-Brainer switching to Nextivia" December 20, 2023 5.0 It has been a over pleasant experience. 10/10 would recommend. Pros I liked the included features for the price. Cons I have not found anything that I dislike yet. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Nextiva The Sales Rep. talked a big game and then delivered! Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) The price and the amount of features that we received for the price is what sold us on Nextivia. Review Source JJ Jamie J. Operations Manager Retail Used the software for: 6-12 months ### "Buyer Beware" January 29, 2024 3.0 0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you. 7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business. Pros With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location. Cons Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link. Reason for choosing Nextiva Pricing/overall reviews, which appear to be monitored/removed. Switched from [neXorce](https://www.capterra.com/p/95939/neXorce/) We were interested in setting up a call center type operation for our business centralized in one location. Review Source BM Bill M. Owner Insurance Used the software for: 1-2 years ### "Great systems for my company " June 5, 2024 5.0 Pros Easy flow, easy to navigate, great call quality with friendly app, and customer/tech support is very responsive Cons I really don't have any complaints related to Nextiva service for what I use it for Review Source BP Benir P. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Nextiva is my go-to choice for VOIP!" November 27, 2023 5.0 For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes. Pros From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours. Cons While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform. Review Source DT Donald T. Managing Member E-Learning Used the software for: Less than 6 months ### "If You Need Cloud Phone Services, Give Nextiva a Try- Great Value" November 16, 2023 5.0 In one word "Amazing" I could not ask for a better service provider of phone services for my business. Pros Affordability Customer service Ease of Use Quick turnaround for services Features available Cons Honest, I cannot think of any. They have been very good for my business, and I have no complaints. Review Source AS Andrey S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service all around" September 16, 2023 5.0 I run a psychiatric clinic and Nextiva provides a HIPAA compliant service. I also love that this service comes with a bonus fax line that's included in the package, which I use quite often. Pros The ability to transfer calls from desktop app to phone app to desk phone while being in a call. Cons When using a phone app while connected to wifi, would sometimes get a message that the quality of the call is poor. They've released several updates since then, and I have not seen those errors lately, but also, have been mostly using the desk phone and desktop app, which work flawlessly. Reason for choosing Nextiva The user friendly environment, awesome customer service, fantastic website and the products that I'm familiar with and that I love that are compatible with Nextiva. Review Source VR Verified Reviewer Director of Customer Experience Construction Used the software for: 2+ years ### "Innovations through software creating a top-tier experience with VOIP solutions. " September 14, 2023 5.0 The last few years have been a delight with excellent service, good customer support, and a wonderful experience overall. Support has sealed the deal and is why we will continue to use their excellent service and features. Pros After setting up, the portal was easy to manipulate and add new features. It's a small learning curve but it keeps the call to tech support down to a minimum. Highly recommend! Cons As Nextiva got busier and busier, contacting the rep to work on our account had to be done by an email appointment setup. This was annoying and made things time consuming. Reason for choosing Nextiva The sales rep who is no longer with Nextiva was soo presistent in helping me solve my questions and anxiety. Review Source WG William G. Manager Environmental Services Used the software for: 6-12 months ### "Nextiva provides excellent and consistent VOIP service!" September 13, 2023 5.0 Nextiva has been a joy to work with as they provide a solid service with great customer assistance! Pros As a customer service manager that works remotely it is important that I am able to monitor calls and listen to them as needed. Nextiva has these features and they work well! Cons Sometimes I get frustrated with the interface on the admin side. Luckily there is support when I have questions and they have been very responsive. Review Source CH Cynthia H. Director of First Impressions Financial Services Used the software for: 2+ years ### "Recent need of assistance" June 6, 2024 5.0 Excellent once I was on the line with a human to assist my needs. Pros I was able to get a live person (after about a 25 to 30 minute wait) to assist my needs. Cons The 25 to 30 minute wait time to speak with someone. Review Source MZ Melissa Z. Manager Insurance Used the software for: 1-2 years ### "VOIP Solution with faxing, texting, and mobile/computer apps" September 13, 2023 5.0 Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings. Pros Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties. Cons We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had. Review Source LR Lance R. Information Technology Investment Management Used the software for: 2+ years ### "5\* VOIP solution" March 25, 2024 5.0 As a daily user/admin, would highly recommend. As I said, support is always top notch, and for me the mobile app is excellent for anyone to get me directly anywhere. Pros Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5\* and easy to reach Cons Would like a little more admin functionality such as blocking calls and not needing support for this. Review Source Response from Nextiva March 28, 2024 Hi Lance, I am glad our mobile app has been so helpful for you and your business! We built a solution that exceeds customer expectations of availability at all times, and love hearing about how it helps businesses thrive. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva JF Jon F. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Just go ahead and get Nextiva" January 26, 2024 5.0 Extraordinarily positive. The company has been fantastic and I will be a user for quite some time. Our company is growing by leaps and bounds on a regular basis and they are keeping up with our demand quite nicely! Pros I love the ease of use, the cost and the easy setup! Nextiva is great. Cons I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there. 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