# Nextiva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Nextiva the right Business Phone Systems solution for you? Explore 914 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175788/Nextiva/reviews

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Nextiva

4.6 (914)

[View alternatives](https://www.capterra.com/p/175788/Nextiva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Nextiva

Ease of use

4.6

Customer Service

4.6

## Pros and Cons in Reviews

CD

Charles D

Director of Lab OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month.“

April 11, 2024

AL

Amy L

Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back.“

January 2, 2026

KL

Keith L

Systems administratorRetail, 51 - 200 employeesUsed the software for: 1-2 years.

“Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that.“

April 3, 2024

AL

Amy L

Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“The service on the app doesn't always work properly. “

January 2, 2026

TS

Tiffany S

ComptrollerBuilding Materials, 2 - 10 employeesUsed the software for: More than 2 years.

“They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers.“

April 3, 2024

Ginna G

AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it.“

July 28, 2025

SH

Simon H

Mediator and ArbitratorAlternative Dispute Resolution, Self-employedUsed the software for: More than 2 years.

“Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach real people that could get into my system configuration and resolve the problem.“

April 23, 2024

KR

Kyle R

IT Project ManagerAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Sometimes voip phones would have provisioning issues reaching the server“

April 22, 2025

## Showing most helpful reviews

Showing 1-25 of 914 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ginna G.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Nextiva is amazing"

July 28, 2025

5.0

Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it.

Pros

I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate.

Cons

I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it.

Review Source

Response from Nextiva

July 30, 2025

Hi Ginna, Thank you so much for sharing your experience! We're happy to hear you've been enjoying Nextiva. If you prefer speaking with someone directly, you can always reach our support team at (800) 285-7995 instead of using chat. -Katherine from Nextiva

AA

Anthony A.  
CFO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good product"

October 15, 2024

4.0

generally the system is good although my hardware is not great, the keys stick a lot.

Pros

We get emails to inform about voicemails are useful

Cons

difficult remoting in to access the voicemails

Review Source

KR

Kyle R.  
IT Project Manager  
Automotive  
Used the software for: 2+ years

### "Nextivia - Good Phone Service At A Good Price"

April 22, 2025

3.0

Its been pretty good for the most part. There isnt much we dont like.

Pros

IT was really easy to setup users and deprovision users

Cons

Sometimes voip phones would have provisioning issues reaching the server

Review Source

OM

Ommi M.  
Customer Service-Sales  
Real Estate  
Used the software for: 2+ years

### "Nextiva helps with my call center needs"

July 3, 2024

5.0

I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.

Pros

The call clarity and reporting are a great asset.

Cons

I don't have anything I don't like about Nextiva at this time.

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

The call clarity and customer service was lacking.

Review Source

sM

sarathkumar M.  
BD  
Retail  
Used the software for: 1-2 years

### "Valur for money product "

June 17, 2024

5.0

user friendly and easly access in both web and mobile app and can user friendly very nice product

Pros

user friendly and easly access in both web and mobile app and can user friendly

Cons

user friendly and easly access in both web and mobile app and can user friendly

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

its is not good as nextiva and not user friendly

Review Source

MB

Michael B.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "You get what you pay for. "

February 6, 2025

1.0

Terrible. I told them to let me out of my contract, and they did.

Pros

Software was cheap, you get what you pay for

Cons

Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Nextiva never worked. We had to switch services to get texting working.

Review Source

aS

andrea S.  
Secretary  
Information Technology and Services  
Used the software for: 6-12 months

### "Nextiva the best VOIP Telephone Company in the WORLD!"

June 7, 2024

5.0

It has been incredible. The staff is unbelievable and so helpful.

Pros

Pricing and ease of use. Incredible cool features.

Cons

Nothing so far! It's been great with everything.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Because of the cost it was killing us always going up.

Review Source

SS

STEPHEN S.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "The Best VOIP Company in the land"

May 29, 2024

5.0

Nothing but greatness. Was extremely impressed with them. They were there the whole way in helping me set up one of my organizations.

Pros

Cheapest cost and the best technology products. Their representatives are super friendly and helpful. They actually care about you.

Cons

Nothing really. Maybe the toughness of getting someone on the phone quickly.

Alternatives considered

[OnSIP](https://www.capterra.com/p/158706/OnSIP/)

Reason for choosing Nextiva

Cost and they were there for me the entire way.

Switched from

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

System was old and very expensive. We wanted more features.

Review Source

RK

Robert K.  
Administrator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Nextiva The easy solution"

June 12, 2024

5.0

Overall the service is far superior to land line and their customer service is spot on.

Pros

Easy set up. \[sensitive content hidden\] was perfect in making it what I needed

Cons

Initial contract was time consuming to get tailored for our business

Reason for choosing Nextiva

Value for the money. Not aggressive, just offered solutions.

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Ease of use. Reputation and referral from our tech company

Review Source

MR

Marcia R.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Our company is very satisfied with Nextiva! Been users for over 8 years with no complaints."

May 10, 2024

5.0

The phones were very easy to set up and connect. The customer service was very helpful, as always.

Pros

Highly reliable, no issues, effective and efficient customer service.

Cons

I have no problem at all with their service.

Review Source

EW

Erica W.  
Administrator  
Construction  
Used the software for: Less than 6 months

### "Small Business Companion"

April 10, 2024

5.0

The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.

Pros

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

Cons

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

Switched from

[One Talk](https://www.capterra.com/p/268546/One-Talk/)

Ooph- not enough space to discuss why the switch happened. Fluctuation of bills, dropped calls, fractured customer service, lack of communication, poor product quality. . .

Review Source

RY

Ramona Y.  
Executive Legal Asst- Offc Mgr  
Law Practice  
Used the software for: Less than 6 months

### "Excellent customer service and product!"

April 18, 2024

5.0

We truly enjoy our new system and everyday we master how to use it. We are very gald for the customer service backup and accessibility!

Pros

Excellent customer service, as each agent is knowledgeable and able to answer a gamut of questions. System takes practice to master, but agents are always willing to help, and thwy are easy to reach.

Cons

Learning curve is more challenging than expected. Phone queues and buttons are not very intuitive but we will practice.

Reason for choosing Nextiva

Price was best and promise of quality. We liked their customer service and outIT person recommended it highly.

Switched from

[SIPTRUNK.com](https://www.capterra.com/p/171058/SIP-Trunking/)

They were way too expensive and system very old.

Review Source

AC

Ann C.  
CONTROLLER  
Construction  
Used the software for: 2+ years

### "Nextiva VOIP"

May 6, 2025

4.0

The Nextiva portal has tons of great info and it is user friendly.

Pros

We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease!

Cons

My least favorite features is having to upload a WAV file for the voicemail.

Review Source

SO

Steven O.  
Accountant  
Marketing and Advertising  
Used the software for: 2+ years

### "Nextiva is great!"

October 28, 2024

5.0

Pros

It is reliable,fast and very easy to use.It’s customer service is great.

Cons

I haven’t found any downside towards Nextiva.

Review Source

HD

Hemang D.  
Manager  
Accounting  
Used the software for: Less than 6 months

### "Amazing product"

December 11, 2024

4.0

The great product and features for making day easier

Pros

The features and easiness is great for users

Cons

The price is not in affordable price range

Review Source

CH

Cynthia H.  
Director of First Impressions  
Financial Services  
Used the software for: 2+ years

### "Recent need of assistance"

June 6, 2024

5.0

Excellent once I was on the line with a human to assist my needs.

Pros

I was able to get a live person (after about a 25 to 30 minute wait) to assist my needs.

Cons

The 25 to 30 minute wait time to speak with someone.

Review Source

DP

Doc P.  
Founder-Principal  
Information Technology and Services  
Used the software for: 2+ years

### "Nextiva - VOIP: When Done Right, it Works Consistently"

May 2, 2024

5.0

Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support.

Pros

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

Cons

The solution is terrific and works consistently. No issues.

Reason for choosing Nextiva

Superior sales experience through our broker, superior product, and most of all, excellent support.

Review Source

AR

Anand R.  
Senior Team Lead  
Facilities Services  
Used the software for: Less than 6 months

### "Excellent Solution for Call Center Needs"

March 27, 2024

5.0

Pros

In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.

Cons

The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.

Switched from

[Phone.com](https://www.capterra.com/p/147610/Phone-com/)

For better features and due to usage issues.

Review Source

MW

Mike W.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "TechDeck, LLC"

February 21, 2024

5.0

Pros

It is very easy to use and the setup was very simple.

Cons

Nothing, it meets my needs in every way.

Review Source

Jeremy B.  
VP Growth  
Information Technology and Services  
Used the software for: Less than 6 months

### "Saved me in the clutch (switched from Dialpad)"

May 21, 2024

5.0

Pros

Incredibly fast onboarding and support - basically set up the whole system for me in a pinch. Works great and calls do not get marked spam (unlike Dialpad).

Cons

nothing to dislike! We are waiting on the ability to text.

Review Source

BR

Beth R.  
Administrator  
Real Estate  
Used the software for: 6-12 months

### "Outstanding customer service"

May 9, 2024

5.0

Pros

Easy access to great Customer service and product

Cons

nothing at this time, everything will working fine

Review Source

Spring F.  
President  
Consumer Goods  
Used the software for: 2+ years

### "Since 2014 - Still very important to our business model"

September 29, 2023

5.0

Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back.

Pros

Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that).

Cons

I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines.

Reason for choosing Nextiva

Comcast and Verizon did not understand the importance of mobility way back in 2014. I needed a system that could be portable, mobile and work from anywhere.

Review Source

BP

Benir P.  
Marketing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Nextiva is my go-to choice for VOIP!"

November 27, 2023

5.0

For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.

Pros

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

Cons

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

Review Source

DT

Donald T.  
Managing Member  
E-Learning  
Used the software for: Less than 6 months

### "If You Need Cloud Phone Services, Give Nextiva a Try- Great Value"

November 16, 2023

5.0

In one word "Amazing" I could not ask for a better service provider of phone services for my business.

Pros

Affordability Customer service Ease of Use Quick turnaround for services Features available

Cons

Honest, I cannot think of any. They have been very good for my business, and I have no complaints.

Review Source

AS

Andrey S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great service all around"

September 16, 2023

5.0

I run a psychiatric clinic and Nextiva provides a HIPAA compliant service. I also love that this service comes with a bonus fax line that's included in the package, which I use quite often.

Pros

The ability to transfer calls from desktop app to phone app to desk phone while being in a call.

Cons

When using a phone app while connected to wifi, would sometimes get a message that the quality of the call is poor. They've released several updates since then, and I have not seen those errors lately, but also, have been mostly using the desk phone and desktop app, which work flawlessly.

Reason for choosing Nextiva

The user friendly environment, awesome customer service, fantastic website and the products that I'm familiar with and that I love that are compatible with Nextiva.

Review Source

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