# Page 2 | Dashly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dashly the right Live Chat solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175471/Dashly/reviews --- Dashly 4.7 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Dashly ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GM Greg M. Mental Skills Development Coach Sports Used the software for: Less than 6 months ### "Easiest Set Up ever - Does What it Should" March 17, 2023 5.0 Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before Pros Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages. Simple backend and v attractive looking UX on the front end Cons Tiers and levels on offer could be clearer and some technical explanations could be simpler or better explained Alternatives considered [Support Board](https://www.capterra.com/p/202701/Support-Board/)[Gist](https://www.capterra.com/p/188710/Gist/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Dashly Mobile App and Ease of setup and features Switched from [Support Board](https://www.capterra.com/p/202701/Support-Board/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Ease of Use / Mobile app Review Source Sumeet M. CEO Legal Services Used the software for: 1-2 years ### "Dashly isn't dashing, as it lacks many features." December 17, 2020 3.0 We're happy and satisfied with the Dashly earlier but soon after they stopped providing the very essential features like Leadbot and charging extra for those features calling them as Add-ons. We feel disappointed. Secondly, there so many bugs and glitches as even there's no HTML email/message editor. Pros It's super simple and easy to deploy. We love the tracking and trigger based pop-ups. Their support is also good. Cons We're very much disappointed by their always changing pricing plans and not even included the very basic feature like LeadBot in their standard plans and rather always charging extra for the very basic features like Leadbot or Twitter and Whatsapp integrations which is provided by other similar tools/companies for free. Review Source Ratomir J. CEO Design Used the software for: Less than 6 months ### "Great alternative to popular tools " April 5, 2023 5.0 Overall it's good Pros Look and feel, also features to create Knowledge base Cons I must admit support is a little bit slow, since they are providing the support software, they should have a better customer care Reason for choosing Dashly Because of ease of ue Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) cost Review Source MC Marcello C. CCO Telecommunications Used the software for: Less than 6 months ### "Best live chat and leads generation software " February 16, 2023 5.0 With Dashly, I solved the problem of having to keep many different apps open to respond to customer inquiries, and I was able to provide a professional service to everyone looking for information in my business Pros Simple to use but with many features and ability to manage external systems with bees.I can now respond to all clients through one platform providing better service.Chatbots can be programmed visually even by those without technical skills. Cons Not all modules are included in the subscription, and integration with Google Maps is still missing, which I hope they will integrate soon.Many things that are not implemented can still be done via zapier or api Alternatives considered [Support Board](https://www.capterra.com/p/202701/Support-Board/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing Dashly Easy to use, great user experience, lifetime deal Review Source Chris B. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Dashly - fast and easy to set up !" February 20, 2023 5.0 Allowing potential clients to contact us for more information. Pros I love that It can tie in Facebook Messenger and Instagram Messaging as well as email and messages from the website. Makes it easy to keep in touch with clients and potential clients. Cons I haven't found anything major yet, just minor time zone difference, but patience is key - - and waiting to the next day to get an answer isn't a big deal. Review Source VR Verified Reviewer Account manager Animation Used the software for: I used a free trial ### "Great Service" April 18, 2022 5.0 Pros Overall, nice product for business, this is what I need, it can be used for multiple purposes. This chatbot is easy to use and simple to build. It's a great way to get more leads, and also to enhance customer service. It was a good experience to communicate with the team. They were very professional and understanding. Thumbs up! Cons I've been looking for a way to improve my online business by generating more leads and a way to automate my sales funnel. I found this. Dashly is a marketing tool that brings all conversations from live chat, email, social media and messangers together to help you store users' data and chat history in one place. It comes with a pop-ups builder, triggered campaignes, lead database and more which allows you to reach out to your users easily. Review Source Hoang P. Freelancer E-Learning Used the software for: Less than 6 months ### "Dashly is superbly feature-rich" March 7, 2023 5.0 All in all, Dashly provided a very smooth experiences, with beautiful UI and overwhelmly rich of features. Pros I do love the UI of the software. Very polished, well designed and well thought.I can easily navigate to the features that I need in no time. And I have to say, Dashly has a lot more features than I can imagine. A live chat, a chat bot, and the unified inbox are all great features that can be easily found.It is also very easy to use those features. For example, the chat bot. The templates provided made it super easy for me to create an automated chatbot, in say less than 5 minutes. Awesome!The integrations are also very rich, with all sorts of necessary integrations with all popular communication channels, including Facebook, Instagram, Telegram, Viber, Slack, Zendesk etc.. Cons Not so many things I don't like about Dashly. Perhaps if there can be more built-in templates for the chatbot, it would be great. And certainly, some native integrations to OpenAI so as to leverage the use of GPT Chatbot would be excellent. Review Source Joon K L. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Love Dashly! Awesome SaaS with great potential by an amazing team!" December 6, 2019 5.0 Dashly's focus on leads helped our potential clients reach out to us with ease and Dashly's function allowed us to follow up on all of our leads. The support team is amazing. It's difficult to find such great support nowadays. The team is active and they continue to update the platform. Pros I tested a lot of different tools but went with Dashly. I see a lot of potential but the product is already great as it is. The livechat is great and Dashly's puts a strong focus on leads. There are various templates provided to ease the setup process. Cons The UI/UX is not bad but I am a sucker for "pretty" UI/UX so I am hoping for an update/overhaul eventually. I would also like to see more features and functions for the email campaigns. Alternatives considered [Gist](https://www.capterra.com/p/188710/Gist/) Review Source PA Prins A. \- Graphic Design Used the software for: Less than 6 months ### "Love it" February 18, 2023 5.0 Pros Dashly keeps track of all conversations in one place. It makes it easier for the team to work on tasks together. I can see the performance of our marketing activities in real time. Dashly is a way to get more leads and make more sales. It's a solution that enables you to track and engage your visitors directly on your website, Facebook, and other social media. It's a great way to get leads and engage with them right on your website. We've been looking for a good customer support platform and one that can help us manage our social media accounts. we've tried it out and we're very pleased with the results. it's good to see that they have a good support team. So far, so good. Cons Dont like Dashly Branding all over the software Review Source CF Casey F. Administrator Education Management Used the software for: Less than 6 months ### "Intercom competitor with great potential" April 7, 2023 3.0 Having a chat bot that can filter and automate elements of communications through a website is very important. We feel intercom is a little bit too expensive for us so finding a product that is at a better price and still has a lot of the feature we need is a great solution for us. Pros The price point for Dashly is a great selling point but with all the new features coming out to improve the Dashly offering it is really does make this product an intercom competitor. The standard bot conversations are pretty much what you expect but things like the telegram/whatsapp bots being part of the offering is a wonderful addition. Cons Communication has sadly been one of the poorer elements of Dashly. I am still waiting to hear back from someone regarding some questions I have and can only guess that they are incredibly busy at the moment and hoping the communication improves. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Suleiman L. MD Marketing and Advertising Used the software for: Less than 6 months ### "Helping your customers is priority" February 27, 2023 5.0 Very good, the team are very helpful Pros It helps customers, especially when in the early onboarding stages. Cons The mobile app could have a few more features. Review Source AN Arun N. Sr.Manager Education Management Used the software for: Less than 6 months ### "Great tool for customer support" March 7, 2023 5.0 The overall experience has been great. The interface is intuitive and modern. And it's easy to build and deploy chatbots and organize knowledgebase. Pros It has a knowledge-base feature and an easy to deploy chatbot to provide answers to customers Cons Dashly don't have as many features as some competitors for marketing automation. So might have to use other tools in conjunction. But for customer support, it's perfect. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 6-12 months ### "Nice product for SaaS" April 26, 2022 5.0 Pros We've been looking for ways to improve our online business by generating more leads and automating our sales funnel - and thankfully we found Dashly! It's a great marketing tool that brings all the conversations from different channels together and stores that user data and chat history in one place - live chat, emails, messengers and social media interactions - all there! It comes with a pop-ups builder, triggered campaignes, lead database and more which allows you to reach out to your users easily. Would highly recommend! Cons Dashly doesn't have 24 hour support but they still reply fast to my inquiries. Review Source Muhammad I. Web Design & Developer Information Technology and Services Used the software for: Less than 6 months ### "Live chat tool for your website that does not let your site speed performance down" October 26, 2019 5.0 Pros The first impression when I use Dashly is this live chat tool does not let your site speed performance down. The speed of a load of this tool is really fast when you put it on your site. Other Pros that I know are much-much more but what I also really like about Dashly, this tool can trigger auto message chat or pop-up for a done event that the customer did on your website. Ex: your customer has bought for a product on your site so Dashly can track it and can give auto gratitude for your customer. This is cool right... Cons The small con is on the support. You need to be patient because of time differential but the support is still amazing. Review Source VR Verified Reviewer CEO & Founder Education Management Used the software for: Less than 6 months ### "great conversations all in one place at affordable price" March 9, 2023 5.0 great tool for lead generation and automation of marketing conversations. Pros best alternative to intercom and crisp.chat Cons still in early days, little buggy sometimes, but quickly fixed by great support. Review Source VD Valerii D. Marketer Education Management Used the software for: Less than 6 months ### "Helped my marketing and sales teams focus on customers" March 7, 2023 5.0 I am very satisfied, great tool for marketing and sales Pros The chatbot setting was straightforward, with many great examples of what could be done and how to increase conversion rates. Cons We waited a long time for integration with the telegram bot, but the problem was quickly solved Review Source DC Dave C. Director Design Used the software for: 6-12 months ### "Great Team and product " November 27, 2019 4.0 Overall i’m happy with Dashly, but i’m hoping they will build out additional features for email campaigns. Pros Dashly is a solid product if you need a need a live chat tool for your website. Theres lots to love but a few things that stand out for me are: - Dashly is really easy to use. - They have a great customer support team that is very active in online groups. - Very fair pricing. Live chats can get expensive fast and Dashly offers a lot for the price. Its great that they allow you to build a knowledge base as well. Cons I really wish they would build offer more functionality around the email campaign portion of their product. Following up with potential customers is key and this seems like a missed opportunity. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Louis N. Founder Information Technology and Services Used the software for: Less than 6 months ### "I recommend" February 28, 2023 4.0 Pros Easy to set up and implement. Has a significant amount of capability Cons There are a lot of different capabilities but they have separated everything into a separate price addon Review Source OR Oscar R. Webmaster Marketing and Advertising Used the software for: Less than 6 months ### "An easy to set up chat tool" February 13, 2023 5.0 The application is extremely fast, I use it on android and I have chat installed on 5 of my sites to capture potential customers. Pros With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.Another feature that I really liked is the integration of networks, in my case I integrated facebook and instagram. All the channels are separated for you so that you can identify where they are writing to you from. Cons Some translation buttons, since the translation is not very exact. My base language is Spanish. Review Source JW Joshua W. Owner Consumer Services Used the software for: Less than 6 months ### "Very easy to use" March 7, 2023 5.0 Pros I'm not a software/web guy by trade, I am in-fact a self employed landscaper. This has been one of the easiest webtools I've ever used! Having so many included features meant less need for 3rd party integrations which was one of the greatest headaches I suffered trying to figure out all this web stuff. Not to mention when integration is needed it's fairly easy to do. Cons I have not run into any items yet in my relatively sort use of the product I could consider a con. Review Source Rono K. Web Developer Computer Software Used the software for: I used a free trial ### "I am really impressed by the wide range of features that Dashly has. From marketing to live chat!" June 14, 2023 5.0 When it comes to the most necessary business needs, Dashly save you money. Pros I like how their interface is elaborative. They also have a great customer support team. Cons Some feature of Dashly require tech-savvy people and are not so user friendly. Review Source VR Verified Reviewer CBDO Information Technology and Services Used the software for: Less than 6 months ### "Great service" April 20, 2019 5.0 Used the service for e-commerce. The results were very pleasing. For the first month, sales grew by 43%. Service is easy to work, convenient analytics, excellent support, a lot of training materials. Good job guys. Pros Everything was great. Easy to use the software. Cons Did not find any negative sides, besides some of the features. Review Source Similar Products Featured