# Dashly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dashly the right Live Chat solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175471/Dashly/reviews --- Dashly 4.7 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dashly Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CF Casey F AdministratorEducation Management, 10,001+ employeesUsed the software for: Less than 6 months. “The price point for Dashly is a great selling point but with all the new features coming out to improve the Dashly offering it is really does make this product an intercom competitor.“ April 7, 2023 Ratomir J CEO Design, 2 - 10 employeesUsed the software for: Less than 6 months. “I must admit support is a little bit slow, since they are providing the support software, they should have a better customer care“ April 5, 2023 VD Vanessa D Program AdministratorEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “User-friendly platform and clean UI with lots of features to easily engage with visitors on your website.“ April 6, 2023 GM Greg M Mental Skills Development CoachSports, Self-employedUsed the software for: Less than 6 months. “Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages.“ March 17, 2023 Chris L FounderDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “Another feature that sets Dashly.io apart is its ability to integrate with other tools and platforms.“ March 30, 2023 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stefan G. Partner Internet Used the software for: Less than 6 months ### "Top-notch conversational marketing platform" March 27, 2023 5.0 Pros Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support. This is how we get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly stands out for its simple and clean interface. Cons The knowledgebase design definitely needs some more love. Also I'm not a huge fan of the thin line icons in the backend. Alternatives considered [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)[Crisp](https://www.capterra.com/p/151292/Crisp/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Dashly We chose Dashly for its ease of use, value for money and clean user interface. Review Source SG Seth G. Immigration Consultant Legal Services Used the software for: Less than 6 months ### "Best priced and easy to use" March 17, 2023 5.0 I have connected with Dashly support via the chat widget from within the account and they have always responded within 24 hours. I also felt that they genuinely care about ensuring my account is properly set up and I have a good experience with the software. Pros The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding.The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again.Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage.Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly. Cons I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Dashly Intercom is too expensive. Switched from [11Sight](https://www.capterra.com/p/213920/11Sight/) 11Sight is great for on-the-spot discussions with leads but it has no chatbot feature. Review Source IA Iliya A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "If you get 1 account with extra pay for 3 more leadbots, you may find that only 1 is useful" March 18, 2023 3.0 Good support and easy development process but with great limitations Pros The straightforward bot development process Cons Not only do the bots not support some basic features (like resetting the bot or calling the client by name when provided and I found about 10 more), but if for example you pay for 3 additional bots then they have to have the same name and avatar which makes them non-functional for different purposes and sites. (It's like having only 1 bot and its clone brothers). If you really want 3 completely different bots you have to pay for 3 different accounts (admin / site) Reason for choosing Dashly easy development process Review Source MT Mark T. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Ideal cat solution! A very good alternative to the current giants. " February 22, 2023 5.0 Pros I am a small business owner and I am always looking for solutions which will make my life easier. I recently discovered Dashly and I am simply amazed by the variety of options that they offer. Dashly is an amazing tool that not only saves my time, but also allows me to increase sales in my online shops. The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat. What's more, it also allows me to reach out via email to customers who have left the site without making a purchase. All in all, I now feel that I have more control over the transactions made in my shop and, above all, I can quickly help customers find what they need. I definitely recommend it! Cons Tariffs are quite complicated and it took me some time to understand how lifetime plans add up to monthly subscriptions, and which of the plans they offer will suit my needs Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Tidio would not optimise the user experience so perfectly. Review Source MD Michael D. Founder Gambling & Casinos Used the software for: Less than 6 months ### "All-In-One solution for communication with customers on different channels" February 15, 2023 5.0 We needed an integrated solution for communication with potential customers and marketing. That's what Dashly aims to provide. Pros We use Dashly to create new leads. Triggered chat messages and marketing popups are shown based on visitor behavior on our website. Additionally, we offer customers support with our support chat bot and knowledge base articles when our team is offline. Cons We would like to get more insight in what visitors are doing on our website. This will help us to target potential leads better. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Dashly Dashly is cheaper than Intercom but is similarly feature-rich. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Chative](https://www.capterra.com/p/250855/Chative/)[Wishpond](https://www.capterra.com/p/145745/Wishpond/) With Dashly, we don't need three different SaaS' anymore. Review Source MT Mark T. Co-founder Construction Used the software for: Less than 6 months ### "Amazing all-in-one solution for lead nurturing and customer support!" February 20, 2023 5.0 Pros I love how easy is was to get up and running. Just install the code on my site and BOOM, I was able to start accepting new chats. Also I love how sales and support team can collaborate. The Dashly support team was also super responsive and helpful! Cons There are a few minor bugs that caused me to reach out to their support team, but they were able to resolve them quickly. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/)[Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing Dashly The value, relative to the cost. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) The biggest issue was cost. We were spending $500+ each month for even just some of the basic features that now Dashly has replaced. Review Source VD Vanessa D. Program Administrator Education Management Used the software for: Less than 6 months ### "Robust Lead Generation and Customer Engagement on your website" April 6, 2023 5.0 Pros User-friendly platform and clean UI with lots of features to easily engage with visitors on your website. The ability to customize the chatbot to work for your business's specific needs and requirements. Cons I would like the ability to integrate the welcome bot without purchasing as an add-on. Limited number of leadbots and triggered messages per plan. Reason for choosing Dashly I choose Dashly over Tidio because of the robust features it offers. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) More price effective and more robust features available Review Source Dmitry C. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Dashly helps to convert more leads and warm them up for the Sales team. Good alternative to Intercom" June 23, 2020 5.0 I am responsible for lead generation at Belkins. My goal is to provide our sales team the hottest and qualified leads. When we launched Belkins website and started paid ads we need to convert the new traffic into leads. We used Intercom before. When I tried to test my ideas on how to capture the leads - I realized that I need to wait for my dev team for advanced setting. Here Dashly came in. It has the tool to map the events for triggered messages. So no code skills required. Dashly helped to convert the new visitors from paid ads into leads. It Tracks the behavior of every visitor and sends triggered pop-ups to the “hottest” people that are ready to leave email and try Belkins services. Pros It fully covered all the jobs that Intercom did for us. And it is more affordable. It seems that their support team 24/7 here - they are ready to help and assist you in making your ideas live. Cons We have a one-page application website. It took some time to set up tracking on it. I suppose it is more about our complex way to improve our SEO. One page apps are not widespread and again Dashly team helped us to cover this issue. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) The intercom was a “nice to have” product. I could not make my ideas on capturing leads happen with it. It needs a dev team to do the advanced settings. After 2 weeks with no success, we decided to look for an alternative. Review Source IA Ivan A. CEO Computer Software Used the software for: Less than 6 months ### "Excellent for communicating with clients." February 10, 2023 5.0 So far my experience is very positive, I keep implementing and the support team is very helpful and always available Pros The possibility of creating direct communication with my clients, as well as managing marketing and creating chatbots for faster communication seems fantastic to me.The design is impressive and clean Cons I would love to have a script that connects to the data in my SaaS system to better manage my users' subscriptions, other than that I think overall dashly is great Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing Dashly Dashly has a better offer and its features and integrations are very good Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is good but excessively expensive and has many features that confuse a common user, Dashly has a good price, is friendly, functional and stable Review Source Francisco O. CEO - Director Marketing and Advertising Used the software for: Less than 6 months ### "Friendly UX/UI and great support team" May 28, 2019 5.0 The Conversations/Chat section work flawless, the support team at any time, even Sundays (Team did that) working for me, helping me with the setup and integrations. All experience good from the very beginning. Pros Feature rich focus on Ecommerce, integrations for that area work great. (Woocommerce, etc) Central Data at hand with customer (Lead cards) Powerful API for integrations Cons Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Dashly Features and personalisation options are endless, that is superior even at what you can do with other competitors. Definitively worth a try if you have a Saas and need a solution for lead generation and customer support. Review Source SL Simon L. IT Consultant Information Technology and Services Used the software for: Less than 6 months ### "Very useful and no more need to integrade other 3rd party tools." February 23, 2023 5.0 Pros It is super easy to integrate and use. The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable. Cons There is room to improve, but the features already excisting are quite good by now. I hope new optimizations will come soon. Sometimes the Chat is quite laggy. Review Source fH fabrice H. CEO Internet Used the software for: 1-2 years ### "Very useful for tracking and capturing contacts" February 15, 2023 5.0 The product is pleasant to use. Pros Easy to install and use, provides useful contact information. Very handy mobile app. Cons It is not translated into French for the administrator. But it is possible to translate dialogues with customers into French. Review Source CM Christian M. Marketing E-Learning Used the software for: Less than 6 months ### "A solid and very cost effective messenger and chat bot solution. " February 14, 2023 5.0 We are engaging with the site visitors with just enough information. Not intrusive. Pros Clean interface, quick installation, easy learning curve for the basics. Can build on later. Can offload many interactions to the bots. We are still getting this setup but so far so good. Cons Multi domains in one package would have been useful Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Dashly Cost and clarity of the offer. Review Source HS Hemant S. PR and Marketing Head Legal Services Used the software for: 6-12 months ### "Best for Chat support but very limited features" September 26, 2020 4.0 Overall we're happy and it's good tool to communicate with our website users on the go. The Dashly Android app is quite feature rich Vs Zendesk or Freshchat. But still the Dashly team has to work lot to iron out many drawbacks. Pros Dashly is one of the simplest and easy to deploy and use tools. Just install the plugin and you're done. The support provided by the Dashly team is also good. It has all the essential features but still lots to work. Cons It slows down your website a lot. It doesn't have many must have feature like Twitter, Text(SMS) and Whatsapp integrations. You can block or report abuse any chat. And, still the HTML email view isn't there. Review Source KK Kamil K. Product Manager Computer Software Used the software for: Less than 6 months ### "Very nice tool" February 13, 2023 5.0 I use the tool to automate chat on the website and keep all communication in one place. Pros Dashly is a very intuitive, powerful tool. I am impressed with how well the chatbot builder works. Cons A lot of features come at an extra cost but are well refined. Review Source DS Daniil S. CMO Civil Engineering Used the software for: Less than 6 months ### "Best ever event based marketing tool" February 24, 2023 5.0 Pros A good tool to increase conversion, event-based analytics Cons only one provider for whatsapp business API Review Source Deyan K. Digital Business Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Great contender - if you find it at the right price" March 27, 2023 4.0 Overall, I am very enthusiastic about Dashly and I think I will manage to make good use of them for the foreseeable future. Pros Offers a pretty powerful suite of tools - combination of livechat, CRM with website even tracking (tracking clicks and pageviews) and subsequent marketing automation with the data that you capture. Great stuff, really. The company is new and there's a lot that can be optimized and built upon, but it appears they are moving in right direction. Managed to buy it as a Lifetime deal from Appsumo. Cons Their marketing communication is not as precise, direct and on-point as it can be. Support via online chat is pretty slow (20 to 30+ mins per reply), though you do get your replies via e-mail also, which still allows for a decent conversation (far better than once per day e-mail conversation). Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 1-2 years ### "conversational marketing " April 26, 2022 5.0 Pros I've been using the tool for a couple of months now and I'm pretty happy with the results. The tool is quite simple to use, you don't have to be an experienced person to create your own unique chatbot. The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far. Cons I would be happy with more options to customize new chatbots Review Source Chris L. Founder Design Used the software for: Less than 6 months ### "An Impressive Marketing Automation Tool" March 30, 2023 5.0 Pros As someone who has used several marketing automation tools over the years, I can honestly say that Dashly is a standout. The platform offers a wide range of features that make it easy to create and manage email campaigns, track user behavior, and engage with customers.The platform's behavioral tracking and analytics features have been incredibly useful in understanding my users' behavior and optimizing my marketing campaigns accordingly. The insights provided by the platform have helped me make data-driven decisions and improve my campaign performance.Another feature that sets Dashly.io apart is its ability to integrate with other tools and platforms. The platform seamlessly integrates with other tools such as Google Analytics, Slack, and Salesforce, making it easy to share data between different tools and streamline my workflow.Overall, my experience with Dashly.io has been very positive. The platform has helped me save time, streamline my marketing efforts, and improve my campaign performance. If you're looking for a powerful marketing automation tool I would definitely recommend giving Dashly a try. Cons One small drawback I have noticed with Dashly is that the user interface can be a bit overwhelming at first. There are many features and options available, and it can take some time to learn how to navigate and use everything effectively. However, once I got the hang of it, I found the platform to be very user-friendly and intuitive. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Increase conversations and conversions with Dashly" September 30, 2021 5.0 I increased my leads and managed to get more people to open conversations with my business, especially the sales and support staff. People spent more time on my site and I had different ways to bring them back as well. Overall this is a very smart tool that will give you a lot of possibilities to grow your business, without annoying your visitors and customers. Pros I found this a very fun tool to use on my sites. The setup time is minimal and the different tools work great out of the box. The combination of live chat, popups and chat bot make this a very versatile tool that can be used for different purposes. I mainly use them for lead generation and showing the right messages to the right visitors at the right time. Dashly has a modern interface, allows you to customize the different tools and is very easy to set up. Cons I would like the email functionality to be more generous in all the plans. Other than that, I think this is a very good platform with multiple tools to get leads, increase conversations and boost your conversions. Review Source VC Vipin C. Marketing manager Accounting Used the software for: 6-12 months ### "" Best alternative and Affordable to Intercomand support board" " February 27, 2023 4.0 Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool Pros 1.The mobile application for customer support agents was designed on a mobile platform, making it nearly impossible for us to pay for it. We looked for an alternative, and we discovered Dashly, which could possibly aid us.2 .Affordable prices compare to Intercom.3 Dashly's services making my site more accessible to customers across the country has enhanced my experience. The bots are excellent, helping to create pop-up messages that truly help me capture new visitor's' attention. Cons By putting a part of the sales process on autopilot, a team leader can cut back on the amount of assistance the team members require. Reason for choosing Dashly pricing is low yearlyeasy to use you can provide status to chat but you cant do same in supoart board website speed is not impacting etc Review Source VF Vi F. CEO Real Estate Used the software for: Less than 6 months ### "Replacement for Intercom" April 7, 2023 5.0 Really great customer service which I guess you would expect from a company that specializes in that. Lots of information to help guide you but not overwhelming either. Pros It was extremely easy to set up. It was a long day and I wasn't sure if I wanted to implement it into my site yet. I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now. I truly wish I had found them earlier! Cons So far I'm happy with them. They've thought of a lot of nice UX parts of their product that I like. If I had to complain, it's mainly that I wish they were around sooner than I found them. Alternatives considered [SocialNowa Chatbot](https://www.capterra.com/p/10005485/SocialNowa-Chatbot/) Reason for choosing Dashly Dashly had all the features that Intercom has and more at a lower price. What more can you ask for? Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing! Review Source DR Darrin R. Owner Internet Used the software for: Less than 6 months ### "Impressive tool for marketing, support and sales" February 13, 2023 5.0 Pros It brings conversations from different channels all in one location. Bringing in your email, live chat and social media discussions all in one place helps streamline your communication with your customers and leads. Has a mobile app for all your solopreneurs out there that need to handle everything on the move. Cons Haven't used it long enough to find anything I particularly dislike. Review Source VR Verified Reviewer SM Architecture & Planning Used the software for: Less than 6 months ### "Refinement in management of the marketing department with Dashly" February 28, 2023 4.0 I have used several products and balanced my investment. I feel the support as well as the easy interface. A solid platform with a fair price for a bunch of expensive features Pros 1 knowledge base deeply connected with bots Cons I think I should change the logo, actually I don't find this orange pretty Review Source EP Eric P. owner Management Consulting Used the software for: Less than 6 months ### "Perfect tool to communicate with and support prospects and customers" March 8, 2023 5.0 Overall, Dashly is a must-have for businesses looking to improve their customer communication and support processes. Their knowledge base and support from their team is top notch. Pros Dashly is an outstanding communication platform that streamlines communication between businesses and their customers. The user interface is intuitive and user-friendly, making it easy to manage customer inquiries and support requests. Cons The only downside to having so many features is that you have to learn how to best use their features. I am constantly finding a new feature that would be so helpful (great problem to have) but it takes time to get a feel for what you should be using to maximize your use! Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Was recommended by a friend who also made the switch from intercom. Similar features at a much more affordable price for small teams like ours. Review Source Similar Products Featured