# OperatorHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OperatorHub the right Tour Operator solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175383/OperatorHub/reviews --- OperatorHub 4.9 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OperatorHub Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IC Ian C. CEO Aviation & Aerospace Used the software for: 2+ years ### "Junction6 in the tourism activity sector" April 20, 2019 5.0 Overall, very good. We've used J6 for many years and the continued development of the system has been impressive. Pros It's extremely accessible from any device and relatively fast to display the information that I need at a glance. It's API's help us save time on the phone by allowing agents to see availability, book and have the product confirmed. Adjusting products and availability is relatively painless. The design team are quick to implement changes and keep us updated regularly on new features. Cons It can be a bit slow at times to respond to input when trying to adjust availability or add notes to a departure. Review Source CO Conor O. Finance and Reservations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "The system that can do it all! " May 26, 2020 5.0 Excellent - they system can do it all! Pros Lots of features/functions Ability to sell products as an operator (i.e. own product) or as an agent (i.e. 3rd party products) Route Management capabilities Flexible reporting and good invoicing functions Supplier reconciliations made easy! Excellent support Cons Speed - The more products you load, the slower the system (similar to other systems) Review Source Response from Australian Adventure Group Technology May 26, 2020 Thanks for the feedback Conor, we really appreciate it. It's great to hear that the system has so many features that help run your business. We are constantly working on improvements such as speed and new features. This feedback really helps. JB Jerlyn B. Accountant Entertainment Used the software for: 2+ years ### "It needs to improve for some features that will make it more friendly-user" May 20, 2020 4.0 There are some inconsistencies on the setup which has to improve. Probably a glitch or bug that affects the whole performance. Pros Though I have no detailed training on this software and just used it for quite some time, I managed to understand how the software works in terms of navigation. It's very flexible and complex especially in creating products. Cons However, having a lot of features makes it difficult sometimes. Especially when analyzing a transaction for past months. The setup of quite complicated and could not easily understand especially if you don't have any idea about the software. Reason for choosing OperatorHub It's a Group Management decision. Review Source JK James K. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fleet management is so much easier now" September 10, 2019 5.0 Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel connection, which comes with the software. Other than that, staff have noted that check-ins are generally smoother and there are less complaints nad errors. Pros I can oversee routes, manage drivers vehicles, bus routes, customers and even follow up's without even being on the job. My drivers log in to the system and upsell customers from on Fraser Island. Capitalising on pax has seen an all-time high in our operations and our customer's service has improved greatly due to the centralisation of all customer details and availability. Cons Occasionally glitches. Have had a few instances of losing data entries in the past though I believe there was a recent development to amend this. Review Source RS Rachael S. GM Hospitality Used the software for: 6-12 months ### "Incredible for time-saving, with increased efficiency for all staff procedures" March 26, 2019 5.0 Our migration to Junction6 reservations has not only been efficient, but surprisingly economical. The streamlined staffing procedures have really allowed us to maintain wages. Pros \- Drivers can now group departure groups based on travel partners, dietary requirements, nationalities and gender ratio. - The J6 API facilitates real-time reservations for travel agents, meaning less requirement for availability monitoring - Capacity updates alleviate human error and tour over-booking Cons \- Quite a lot of features, it is difficult to narrow down to which are most suited to our business but the BDM’s were helpful Review Source TL Tim L. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for our business" September 26, 2019 5.0 Overall OperatorHub has significantly improved our reservations and operational management. Pros OperatorHub is very user friendly and has made training staff significantly quicker and easier. The cloud base for mobile access and the ability to share with operators has increased transparency and reduced friction. There are also some great features for communicating with customers. Cons The financial reporting can be slow for large data sets Review Source MO Merv O. Operations Manager Automotive Used the software for: 6-12 months ### "Great features for managing large tour groups with ease" March 13, 2019 5.0 All of the hard unnecessary work has been taken out of departure scheduling , it is all centralized now , accessible on different levels to different members of staff and very easy to manage Pros The process for confirming bookings and managing capacity is now super easy , Simple capacity management and little to no chance of over booking , Completely customized manifests , appropriated to our business Cons Email template manager is slightly complicated but was explained well by a BDM Review Source Talk to a Capterra advisor for free and get results within 15 minutes.