# STS Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is STS Cloud the right Venue Management solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175200/STS/reviews --- STS Cloud 4.4 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of STS Cloud Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews KS Kaleah S Sales ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Meeting and catering easy to load into system and calendars easy access.“ September 22, 2020 JC Jessica C Sales ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “it was easy to use once I got the hang of it and easy to keep up with and updated companies and rate plans“ June 9, 2020 JC Jessica C Sales ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “training was a bit complicated, however, once I got the hang of it, it came easy“ June 9, 2020 KS Kaleah S Sales ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Ease of use and access that I can utilize anywhere.“ September 22, 2020 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jody C. Director of Sales Hospitality Used the software for: 6-12 months ### "A great CRM tool" November 28, 2018 5.0 STS solves the logistical issues of trying to track multiple accounts in various stages of booking. This gives me the ability to quickly set up a reminder to myself to follow up on any topic, and the auto fill traces alone save hours in a busy schedule. It allows us to enter data once, and output in various documents that satisfy contract, reporting, and informational needs. And once it is accurate, it is accurate on every document automatically. The company has been incredibly responsive to our needs, from the initial setup to implementation. They have corrected any issues that we have had, and even developed new functions on request. Good setup is imperative, because once it has been configured to satisfy the needs of your organization, it will be a great asset for your staff. Pros This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more. I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with. My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus. Cons The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking. Review Source DA Daniela A. MICE Specialist & Global Team Leader Hospitality Used the software for: 6-12 months ### "Excellent Product - ROI gauarnteed" June 4, 2019 5.0 This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can even respond to my clients while on the road. Amazing feature being, able to intephase with Proposal Path. Pros Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter. Cons the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS.. Alternatives considered [DELPHI32](https://www.capterra.com/p/125100/DELPHI32/) Reason for choosing STS Cloud cost, efficiency, customer service (amazing time response)! Review Source CW Christina W. Senior Sales Manager Hospitality Used the software for: 6-12 months ### "Could be Better" February 6, 2020 3.0 It's not the worst CRM I have ever used but it's not the most convenient either. In future roles, I probably wouldn't opt for this software and would probably go with Delphi or Sales Pro. Pros It does operate a lot like Delphi and most of the basic usages are easy, also, a lot of the available features haven't been utilized by previous sales teams that we have started to implement which is great! Cons Entering Activities needs to be easier and I feel like in an individual booking, you need to add immediate access to the account. We are weighed heavily on our activities and to switch from booking to account takes up entirely too much time. Typically activities take a couple of seconds and I am finding that it's taking minutes because you have to actually get out of the booking and go separately to the account. Review Source Response from STS Cloud April 16, 2020 Thank you for sharing you concern with account access from the booking. There is a quick link within a booking to access either the contact or the account, on the left side of the booking home page for a group, allowing a click and go. You can also use the Create a New Activity from the "Rocket" Shortcut icon in the main menu bar to locate the account, select or add your contact, create the activity and related follow up on one screen as well. We will reach out direct to follow up with you. ZH Zetta H. Corporate Sales Automation Manager Hospitality Used the software for: 1-2 years ### "Sales Automation Reveiw" February 25, 2020 5.0 Manage Guestroom and Function Revenue/Productivity Pros The product is easy to use and support is very attentive. Cons The windows based system is not updated, but I love the cloud system. Reason for choosing STS Cloud STS custom service, support, and pricing worked best for our business culture. Switched from [Amadeus Sales & Event Management](https://www.capterra.com/p/96710/hotel-SalesPro/) The hotel SalesPro system will no longer be available in 2021. Review Source Response from STS Cloud April 16, 2020 Thank you for your honest feedback! We are happy you have worked with our systems and appreciate our partnership with your team and portfolio of hotels JM Jessica M. Sales Coordinator Hospitality Used the software for: 6-12 months ### "Great Product" June 12, 2019 4.0 Pros It's a nice and simple layout easy to use for a first time user! Cons Sometimes we need to go around to make some adjustments without it deleting information. Switched from [Delphix](https://www.capterra.com/p/147983/Delphix/) Software too expensive and had to pay to add users Review Source Response from STS Cloud June 28, 2019 Jessica. Thank you for your review of STS Cloud. We appreciate your comments and feedback. We are interested in hearing more about any "work-around" type solutions you are taking to avoid deleting information. Please feel free to respond to me directly, or send an email to our support team (email address is in the Help section of the product). NS Nina S. Catering Director Hospitality Used the software for: Less than 6 months ### "Reports" February 17, 2020 4.0 Overall so far, I am happy wit STS, user friendly and can be used with any laptop. Pros STS is user friendly, especially when it comes to the menu customization. It allows us to change menu on the BEO and able to edit BEOs before sending to clients. Cons The only objective, some of the reports are confusing, it's not clear, especially for catering Switched from [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Opera was functional more for PMS system, the Catering side was not as user friendly. Review Source VR Verified Reviewer Sales Coordinator Hospitality Used the software for: 6-12 months ### "Easy Street STS" June 4, 2019 4.0 Love working with this system. I am use to Compass, and this is a lot simpler to use. Pros I love that it is very user friendly and easy to manage. The lay out is simple to navigate and be able to find client information or past events on simple search. It saves any changes when editing any data. Reports are simple and easy to read. Would like to see more updates in the future : ) Cons I wish it did integrate with our property management system. However entering in pick up numbers is very simple. I would like to be able to to see more detail reports. Review Source VR Verified Reviewer Regional Director of Sales Hospitality Used the software for: Less than 6 months ### "Great AFFORDABLE/CUSTOMIZABLE CRM" February 18, 2020 5.0 It's been fantastic - they are a phenomenal team to work with! Pros I absolutely love how responsive the STS Cloud team has been to changes, customizations we've requested. Additionally, they did great onboarding training. This software is simple to use, intuitive, and captures the information we need to keep our sales processes moving along! Cons Would like to see a bit more focus on activities that aren't related to booking meeting space. Not all of our properties have meeting capabilities. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing STS Cloud Pricing, and ease of customization Review Source VR Verified Reviewer Guest Services Manager Hospitality Used the software for: 6-12 months ### "SalesAndCatering - STS" June 26, 2019 4.0 Very helpful Pros Ease of use. I like being able to view and modify my agreement/Documents. Cons It is hard to sometimes navigate for people who do not use daily. Review Source VR Verified Reviewer Catering Sales Manager Hospitality Used the software for: Less than 6 months ### "Great Software for Cloud Based Catering" February 11, 2020 5.0 Pros I love that this software is cloud based and that I can sign in from anywhere and check space. Cons The software can freeze on certain screens and copying the same menu from one event to another can be frustrating. Review Source AM Angelo M. GM Hospitality Used the software for: 1-2 years ### "User friendly CRM Software" February 11, 2020 5.0 Pros STS is user friendly and easy to navigate. Cons Other software's are much complicated and hard to understand Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source LS Lindsey S. Director of Sales Hospitality Used the software for: Less than 6 months ### "Extremely user-friendly program!" February 7, 2020 5.0 Overall, very positive experience so far. I am relieved at the ease of use, as it will allow our team to adjust to the program quickly. Pros The program is exceptionally easy to use. With little to no training, I was able to figure out how it functions - something I haven't experienced with similar products. It is even better if you also utilize ProposalPath, as the two programs link for a very smooth booking process. Cons Not being able to build my own reports! With similar products, I've been able to create custom reports with merge fields. I have to spend time editing the existing reports in Excel to only show the data I need rather than just being able to create a custom report with preferred fields. Review Source Response from STS Cloud February 10, 2020 Thank you for the review, Lindsey. We are continuing to expand the capabilities of our reporting tools to give you more flexibility. DY Diane Y. Regional Director of Sales Hospitality Used the software for: 2+ years ### "Great Product" February 6, 2020 5.0 We started using STS at one hotel. As we acquire additional properties it is my go to system. We now have STS in over 8 of our hotels. Pros Easy to use. Excellent support It takes no time at all for the software to be set up Easy on-line training Cons There is nothing I dislike about the software Reason for choosing STS Cloud Support Review Source AM Aaron M. Sales Manager Hospitality Used the software for: 2+ years ### "Review STS" February 11, 2020 4.0 Pros The ability to take this program on the go and to access it through any computer, service, etc. Cons Sometimes the functionality is tedious and meticulous. Review Source JW Joshalyn W. General Manager Hospitality Used the software for: 2+ years ### "Better than SalesPro" June 4, 2019 5.0 Pros Using SalePro for many years but STS is 10X easier and easy to set up. Cons Setting up and having to call customer service to make changes. Review Source TA Tonisha A. Administrative Assistant Hospitality Used the software for: 1-2 years ### "STS - Great Software!" June 15, 2019 5.0 Pros This software makes it extremely easy for my sales department to put together contracts, build proposals, and receive contracts in one place. We love it! Cons There is nothing that I don't like about this software. It has really helped things run smooth in our sales department. Review Source MD Mary D. Corporate Sales Manager Hospitality Used the software for: 6-12 months ### "SalesAndCatering - STS" June 12, 2019 4.0 I like it. I feel like its a nice program. Pros Quick response time from our account manager Cons Data or Formatting of the program changes and there aren't any emails from the company that say hey FYI we changed this... Review Source CK Claire K. Area Director of Sales Hospitality Used the software for: Less than 6 months ### "Not entirely convinced" February 11, 2020 3.0 We have yet to really feel the benefits of the new system. So far, BEO's are slightly easier and it is nice that you can log in from your phone. Pros The look of the system is much nicer than the old PC version Cons The initial set up took months to get correct. We lost reports/functionality from the old STS system. While a lot less, there are still glitches that we come across from the transition of the old PC version of STS- esp. with system holds, tracking and creating activities. Reason for choosing STS Cloud Cost Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback! We will be in touch directly to follow up on your comments and appreciate your business. SK Steven K. Sales Manager Hospitality Used the software for: 6-12 months ### "STS Review" February 7, 2020 5.0 Pros I do like the ease of being able to upload templates and how easy it is for us to make a very fast contract via there templates. Cons On our version there just seems to be a delay in the time it takes to Save. I also wish the search feature would dig a little deeper. It rarely seems to help and there is a delay in the search itself. Review Source MM Melchor M. Corporate Sales Manager Hospitality Used the software for: 1-2 years ### "Awesome Software" February 11, 2020 5.0 Pros Easy to use, Minimal training required to use the software. Very helpful Cons NA I have nothing to complain about this software Review Source Response from STS Cloud April 16, 2020 Thank you - we appreciate your business! LM Lis M. Sales and Catering Manager Food & Beverages Used the software for: Less than 6 months ### "STS review" February 21, 2020 4.0 Pros i like how easy it is to add and edit items into an event Cons i think that the text is quite small for a daily use software, as well it would be good to be able to change colors on the program so each user could customize it for ease of use. i find all the blue, teal, green is hard to distinguish between when quickly glancing at the program to look for availability Review Source Response from STS Cloud April 16, 2020 Thank you for your feedback! The Event Calendar colors can be adjusted for your location, and we can look into the request on others. Our Green = Definite, Blue = Tentative and Red = Prospect is a current standard for the GRC and the Function Diary. We will be in touch with you directly for follow up. Thank you. LM Laurissa M. Admin Hospitality Used the software for: 6-12 months ### "STS" June 4, 2019 5.0 I think STS is a great system it just needs a few little tweeks. Pros I love that it just takes a little information and It makes the whole contract/ BEO for me. Cons The font is way to small a lot of my clients can't read it. Makes it very hard for potential clients Review Source GD Geneva D. Sales and Catering Coordinator Hospitality Used the software for: Less than 6 months ### "feedback on STS" June 12, 2019 3.0 STS is very user friendly and has many features that are customizable; however, there are a few features that are very important to our needs that were not available. There are certain standard reports (such as resume and excel format) that would nice to have available. Pros User friendly and templates are customizable . Cons There was no training provided so it was a challenge in the beginning to load the group data in the system. Review Source Response from STS Cloud June 28, 2019 Geneva. Thank you for review of STS Cloud. We appreciate your comments and feedback. We do have a group resume available. We call it "Booking Recap". You can access it from the booking screen. You'll find it under Action > Print Booking Information. Hope this is helpful. KF Kathleen F. Director of Sales Hospitality Used the software for: 6-12 months ### "STS Review" June 12, 2019 4.0 Pros I like the ability to copy STS on emails sent to contacts in the system. Cons I think the function area of the software is cumbersome. It would be nice if there were less screens to go into to book functions. Review Source cP christine P. Director Sales Hospitality Used the software for: 1-2 years ### "Not an easy system" June 19, 2019 1.0 Pros Sorry, I can't offer any pros for this program. Cons The system is not easy to use when loading in menus to finalize Banquet Event Orders. Review Source Response from STS Cloud June 25, 2019 Christine. I'm sorry you are having this experience. Adding menu items to a booking should only take a few steps. What are you finding difficult about the process? Any specific details you can share with us would be appreciated. Please know that our team is available at anytime to assist with questions. We're also available for additional one-on-one training.