# Grasshopper Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Grasshopper Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more. Source: https://www.capterra.com/p/175002/Grasshopper --- # Grasshopper Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Grasshopper ## What is Grasshopper? Keep personal and business calls separate by adding a business line to your existing device. Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free! ## What is Grasshopper used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 359 user reviews Reviews sentiment Positive 84% Neutral 8% Negative 8% Pros & cons Flexible virtual phone system Comprehensive business phone features Caller ID and call handling limitations Inconsistent customer service experience Starting price $14 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grasshopper?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=Grasshopper) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grasshopper 4.3 (359) VS. [4.5 (63)](https://www.capterra.com/p/172777/UniTel-Voice/reviews/) Starting Price $14 Flat Rate, Per Year Starting Price $9.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (344) Ease Of Use 4.4 (63) Value For Money 4.2 (288) Value For Money 4.6 (61) Customer Service 4.3 (270) Customer Service 4.7 (61) ## Grasshopper alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/) Starting price $28.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175002/Grasshopper/alternatives/) ## FAQs about Grasshopper Overview ### What problems does Grasshopper solve? Grasshopper solves missed business calls, personal-number exposure, and the lack of a professional phone presence for small businesses and remote teams. It centralizes call routing, extensions, voicemail transcription, texting, and faxing across cell phones and desktops, helping owners, assistants, support staff, and contractors stay reachable without desk phones or separate devices. Answer based on 206 reviews Overview ### Which roles and teams benefit most from Grasshopper? Grasshopper is most used by small-business owners, founders, presidents, and CEOs who need a professional phone presence without complex systems. Office managers, executive assistants, and operations leaders use it to route calls, manage voicemails, and keep teams responsive, while client-facing professionals like attorneys and realtors rely on it for dependable communication. Answer based on 345 reviews Overview ### What company size and industries is Grasshopper built for? Grasshopper is built for small business owners, with 92% of reviewers from small businesses and Real Estate the top industry at 7%. It also serves Construction at 6% and Consumer Services at 5%, while midsize and enterprise companies each account for 4% of reviewers. Answer based on 358 reviews Features and Usability ### What are the key features of Grasshopper? Grasshopper includes core call management features like business phone numbers, call routing, extensions, and automated attendant menus. Reviewers also frequently mention voicemail transcription, SMS messaging, and mobile access as key differentiators, especially for managing calls and texts from personal smartphones while keeping business communications separate. Answer based on 168 reviews Pricing ### How much does it cost and what fees or limitations are included? Grasshopper starts at $14/year on the True Solo plan for 1 user, 1 number, and 1 extension, with a free trial available. Solo costs 25/year and Small Business 55/year, both billed annually. Reviewers often call it affordable, but some note added charges for voice greetings, texting, and higher per-minute or international calling costs. Answer based on 113 reviews Integrations ### Which third-party tools and platforms does Grasshopper integrate with? Grasshopper integrates with HubSpot CRM and Telegram, based on reviewer mentions, and also connects with Google Voice and Zapier through its official catalog. These integrations cover CRM, messaging, telephony, and app-connection use cases for businesses managing leads, SMS communication, and linked workflows across external platforms. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Grasshopper offer? Grasshopper provides webinars, documentation, and videos to help teams get started. Webinars support live, guided learning; documentation offers written reference material for setup and feature review; and videos provide visual walkthroughs for viewing at any time. Answer based on 5 reviews Getting Started and Support ### What customer support options does Grasshopper offer, and how do users rate the experience? Grasshopper offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as prompt, helpful, and easy to reach for setup or billing questions, though some report frustrating hold times, unresolved billing disputes, and inconsistent follow-through on more complex technical issues. Answer based on 100 reviews ## Pros and Cons Flexible virtual phone system 92% positive reviews out of 85 Most reviewers describe phone line management as convenient, cost-effective, and ideal for remote or mobile teams. Caller ID and call handling limitations 40% negative reviews out of 110 Some users report call management lacks caller information, has unreliable notifications, and presents workflow inconveniences. Comprehensive business phone features 91% positive reviews out of 23 Most reviewers indicate features are user-friendly, practical, and provide valuable options for small businesses. Inconsistent customer service experience 35% negative reviews out of 79 Some reviewers describe customer support as slow, difficult to reach, and often unable to resolve ongoing issues. Enhances business professionalism 100% positive reviews out of 20 Most users report professional image helps businesses appear credible, impressing clients and improving first impressions. Frequent technical glitches 82% negative reviews out of 28 Most users say bugs and issues cause login problems, dropped calls, and frustrating interruptions in daily operations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 3.6 (30) 50.00% of 30 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 3.8 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Mobile Access 3.8 (23) 78.26% of 23 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.2 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 3.5 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Center Management 3.0 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Grasshopper 26 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Communicate using direct chat or messages within the system Manage, organize, and store contact information Access names, contact information, and roles of employees in a centralized repository For Cloud-based phone system that sends and receives calls via the internet. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.2 (339) 4.2 Based on 339 reviews ## Pricing Value for money 4.2 (288) Free Trial [View pricing plan details](https://www.capterra.com/p/175002/Grasshopper/pricing/) True Solo $14.00 Flat Rate,Per Year It includes: - Business Phone Number - Business Texting - Wifi Calling - Voip - Call Transfers - Custom Greetings - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting - Virtual Fax - Voicemail Solo $25.00 Flat Rate,Per Year It includes: - Business Phone Number - Business Texting - Call Forwarding - Call Transfers - Custom Greetings - Extensions - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting - Simultaneous Call Handling - Virtual Fax - Voicemail - Voip - Wifi Calling Small Business $55.00 Flat Rate,Per Year It includes: - Business Phone Number - Business Texting - Call Forwarding - Call Transfers - Custom Greetings - Extensions - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting - Simultaneous Call Handling - Virtual Fax - Voicemail - Voip - Wifi Calling Value for money 4.2 (288) 4.2 Based on 288 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Voice](https://www.capterra.com/p/210592/Voice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (270) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (270) 4.3 Based on 270 reviews ## User reviews Overall rating 4.3 Based on 359 reviews Filter by rating 5(207) 4(94) 3(30) 2(8) 1(20) Mentioned topic Sorted by most recent FR Francisco R. Personal Transportation/Trucking/Railroad ### "La peor aplicación " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2026 Te cobran inmediato pero no me sirve la línea pagas por algo que no te deja descargar. No caigan en esta estafa Pros El peor servicio no merece ni una estrella atención al cliente fatal, uso indebido de tus datos, Cons Atención al cliente y soporte de lo peor, el peor trato pagar por algo que no puedes usar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CGO Sports ### "Terrible experience – impossible to cancel and still being charged" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2026 I had an extremely frustrating experience with Grasshopper. First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. So not only were we billed for a service we weren’t using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service. Pros Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours. Cons Service was basic and poor. So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling call outside business hours. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing Grasshopper Better product. Better features, call handled by AI outside business hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Latricia B. Owner Utilities ### "Would Not Recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 12, 2025 Would not recommend this service. Did not like the setup for your phone number and no refund for cancellation Pros Thought it was the price for a quality service but I was wrong. I should not be receiving calls from other businesses. Cons My number was used for other business owners. Annual subscription cancellation will not be refunded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Victoria R. ABA Mental Health Care ### "Since 2006" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2025 Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. Pros Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. Cons I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Janice L. Manager Hospitality ### "Small business’s best friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 13, 2025 Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business Pros Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time Cons Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Erin K. cos Management Consulting ### "Growing with Grasshopper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2025 Overall, my experience using Grasshopper has been very positive. It has made managing business communication simpler and more efficient. Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use. It’s been a great tool for keeping work communication separate and organized without needing a full phone system. Pros I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far. Cons The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL George L. Managing Partner Construction ### "Reliable Business Phone System That Keeps Our Team Connected" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2025 Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. Pros Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. Cons The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing Grasshopper I chose Grasshopper because it offered the best balance of affordability, strong customer reviews, and simple setup for a small business like ours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW tray w. President Construction ### "good luck, I hope it works out" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 11, 2025 terrible, Grasshopper never got my number ported over, even though my cell phone carrier emailed me it was Pros customer service is good, the wait times aren't bad. The customer service representatives do care about helping Cons After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done. I had to cancel after trying more than a week. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Daniel H. CEO and Blaster in Charge Construction ### "Stops robocalls but needs more than one extension." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 5, 2025 Fairly good. I wish that I had gotten more than one extension for the money. This essay has too many word requirements. Pros Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall. Cons I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know? Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Grasshopper The features and the cost were slightly better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dave D. Owner Consumer Services ### "Grasshopper for Business, It's a YES" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 4, 2025 For the money this is a great product. I just wish a few things can get changed. But the fact I can send text messages from my work line is a huge plus. Pros I love that I can use this on my cell phone. (Who wants to carry around two cell phones?) I can send text messages from my computer. Take screen grabs and move over to my client files for the COA. Cons The web interface is very poor. I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reasons for choosing Grasshopper Price was the biggest factor and that I can use on my computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)