# Page 8 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is QuickBooks Payroll the right Payroll solution for you? Explore 974 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (974) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 176-200 of 974 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Owner Construction Used the software for: Less than 6 months ### "Excellent Software & Customer Service" May 22, 2020 5.0 I've switched from ADP to Quickbooks Payroll. I really enjoy having all of my businesses extremities implemented under one system. It's basically a one-size fits all. I am able to print my own payroll checks and vendor checks when I want and not have to wait for shipping. I enjoy having that flexibility. I also enjoy the fact that I can implement labor into my project management to see our profit/loss in real time. Excellent service overall. Pros Quickbooks online has made it incredibly easy for me to run and maintain my business from an administrative standpoint. I am able to manage my business from an iPad, which gives me the freedom that I need to move around. It is easy to use with an incredibly intuitive user interface. I can track payments, invoices, project management, etc. I will continue using this software. Cons I do not particularly like the Quickbooks mobile application. I've found that it lacks features or is harder to navigate than the online platform. I'm able to pull up the online platform from my iPad, which is the direction I tend to go when using Quickbooks from a mobile device. I wish the mobile application more closely resembled the online web platform. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I've switched from ADP to Quickbooks Payroll. I really enjoy having all of my businesses extremities implemented under one system. It's basically a one-size fits all. I am able to print my own payroll checks and vendor checks when I want and not have to wait for shipping. I enjoy having that flexibility. I also enjoy the fact that I can implement labor into my project management to see our profit/loss in real time. Excellent service overall. Review Source DG Darcie G. Payroll Manager Architecture & Planning Used the software for: 2+ years ### "Pretty good value but tax and reporting features can be lacking " December 30, 2021 4.0 QuickBook’s Online seemed like a great choice but after 1 year of use, we went back to the fully integrated desktop software. No real issues and certainly no issues with tax payment accruals and the reporting is very detailed. Highly recommend desktop software over online. Pros QB’s is user friendly and meets all basic payroll needs without issue. Easy vacation tracking and basic reporting services. Takes about 5 minutes to run payroll for a smaller company. Cons A couple of hiccups in the tax payment department using the online version and the reporting was lacking. Customer service was mediocre and took quite a long while to work with for seemingly simple errors that were only correctly handled approximately 50% of the time. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing QuickBooks Payroll Cost Review Source ET Elena T. Tax accountant Accounting Used the software for: 2+ years ### "Its a budget option, a good value for money" May 12, 2023 4.0 It is a reliable option Yes for a small business MYOB essential is a better option. Both quick books and XERo tried to make a software which will suit all business from small to very large. as a result they made the payroll needlessly too complicated for a small business owner. If you a in small business stick to MYOB essential, it is much easier to understand and to use. Pros It is Ok, not brilliant. It give basic options. It sia good value for money, as the monthly subscription is not too high compare to others. Cons I think it is complicated for many users. As tax accountant I have to fix their errors and I can see why they made it. It is too complicated. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Payroll I am using it because my clients are using it. Review Source SO Susan O. Manager Law Practice Used the software for: 2+ years ### "A Good, Basic Way to Run Payroll" May 24, 2023 4.0 Overall I have had a positive experience with QuickBooks Payroll over the past 8 years. It is a good way to run payroll. Pros Payroll is my favorite thing about QuickBooks. It eliminates the need to mail forms, and figures out deductions and taxes for the user. Cons You have to be careful to select the correct pay period. If it is past the date of the payroll period, it will go to the next pay period, and so you must be careful to change that. Also, I think it could be a bit more user friendly in a general sense. I'd also like to see more customer service for support and/or questions. Review Source KW Kevin W. CFO Logistics and Supply Chain Used the software for: 2+ years ### "Something happened! Don't use this service!" May 19, 2021 1.0 Ridiculous! Don't ever use this service. Pros Pretty well integrated with QuickBooks, but reporting is horrible. Cons I hire Intuit/QuickBooks payroll to manage my state unemployment and withholding taxes. Literally every month I am on the phone with them getting the run around on why they didn't pay my taxes and now that they are late, they can't do it. Consequently I now have to go traverse multiple state websites, invariably having to get on the phone to understand what they see as the issues for non-payment, and then pay penalties. QuickBooks Payroll used to work, in the last 6 months something has happened and they fail every month. Review Source MB Michelle B. Accountant Accounting Used the software for: 2+ years ### "If you dont like doing payroll, this is the thing you need to purchase." March 17, 2022 5.0 I used it for many companies and if I ever run into a problem, they help you fix your problem on demand. Pros I love that it does all of the payroll, creates checks and puts the entries into quickbooks for you. And it does the payroll taxes and sends it to the correct agencies. Cons Quickbooks online is expensive and this is an add on feature that most businesses should use. Review Source RP Regina P. Administrator Restaurants Used the software for: 1-2 years ### "Unhappy Customer!!!" September 4, 2020 1.0 Having billing issues. We discovered last month that we were being double billed for our QuickBooks payroll after we converted over to QuickBooks online. Overpayment came to a total of $1127. I and our accountant had to spend a total of over 5 hours on the phone attempting to get a refund for this overpayment. Finally my accountant got $474 promised back and had to compinsate me back another $474 from her small business. The other $237 was lost! After discovering what the charge being taken out of our bank account by intuit was, i then attempted to find a phone number to discuss the issue. I was unable to find any contact information on the website or within our QuickBooks online account. My accountant then showed me where online there was contact information. I then had to request a call back. There was no phone number or email to the contact Quickbooks with directly to get help with any issue including billing. We both then spent at least five hours on the phone with different quick books representatives. These representatives were located in the Philippines and not even in the United States. They made promises of emailing me information of where they had authorityTo deduct directly from our checking account and failed to send the information. This was two different representatives. I still haven’t gotten this information. Intuit has been getting double payment for our payroll services for 2 1/2 years! Pros Reconciling bank account both with bank and online. Cons Billing and lack of customer service! No direct contact phone numbers . Representatives in phillipines. Dropped calls and long waiting times. No email contact for help. Lack of follow through. Reason for choosing QuickBooks Payroll Accountant suggested Review Source DD David D. CEO Computer Software Used the software for: 1-2 years ### "Works for our relatively straight forward needs" December 5, 2021 5.0 It's been good, and I would recommend it to other companies that have a similar use case to us (not a crazy amount of employees, and no complicated setup for payments) Pros I've had many people tell me that QuickBooks Payroll isn't a "true" or "real" payroll system, but I have yet to experience any major problems. Our use case is fairly simple / straight forward, and we have 10's of employees, not 100's. In this context it works very well, handles all the tax reporting almost automatically (there is a bit of manual work, but it's trivial) and basically allows us to manage this fairly simply as a small company with not tons of resources. It handles the direct deposit for our employees nicely as well. Cons This is more of an issue with any Quickbooks product, not just Payroll. The UI is not always super clear, and sometimes you have to go to weird places (from a navigation perspective) to find a particular function. Getting our annual forms for employees and the government is always a pain, because it's been a year since it was done last and it takes some time to find where you can do it in the software. The support is also hit and miss. Sometimes the agent you get is very helpful and solves the problem relatively quickly, and sometimes the agent you get can't even really understand the problem no matter how often you explain it. Finally my last gripe is that I have to manage the dates to process payroll manually. i.e. Quickbooks knows when payroll has to be run, but doesn't send me any type of notification, so I have to manually track this. It occasionally results in running it too close to a holiday, resulting in staff getting paid a day late, I'd really appreciate it if I got a notice from Quickbooks on the last day to process on time, since it's only one of the many things I have to keep track of. Review Source OA Oluwaseyi A. Accounting Accounting Used the software for: 1-2 years ### "Quick book payroll is the best of the best " January 9, 2023 5.0 Pros Very Simple to navigate around and also the remainder helping me to avoid Missing payment deadlines. Cons The Calculations of Tax and NI deductions Review Source JM Jessie M. Office manager Medical Practice Used the software for: 2+ years ### "QuickBooks Payroll Keeps Recordkeeping Simple" June 30, 2022 5.0 Overall, I really like QuickBooks Payroll. It makes payroll super simple and quick to do and also makes taking the required deductions out easy. It keeps track of all tax deductions which makes tax season W-2's a breeze to get through. Pros I like how straightforward and easy this software is to use. It has everything ready for you to just fill in the information for each employee and the software does the rest. It has made my life so much easier and has prevented any major frustrations. Cons I don't like how you cannot buy the software anymore and download. It is now a monthly service that has to be paid as you go along. The price has also gone up significantly. Reason for choosing QuickBooks Payroll We heard great things about QuickBooks from other business owners and decided to try it on the great reviews it received. Review Source Michelle D. Accountant Accounting Used the software for: 2+ years ### "QuickBooks Payroll is a Mid-Range Option" January 31, 2021 4.0 QuickBooks Payroll is a good solution for payroll. There are other products that offer more functionality but this does the trick for small companies. Pros QuickBooks Payroll is an easy-to-use payroll option, especially for QBO users. If you are on QuickBook Enterprise, you will have a separate account to administer payroll. It is easy to integrate your payroll with your QBO books which is very helpful. Payroll is easy to run and administer. Cons The reporting is lacking behind their competitors. A straight-forward payroll journal is not as easy to find as it should be. They do not file and remit payroll taxes in all states which is inconvenient. Review Source Ted B. Persident Aviation & Aerospace Used the software for: 2+ years ### "Quickbooks Payroll for small business" November 18, 2022 4.0 Pros The payroll aspect of my consulting business is managed by me. The ability to has quickbooks payroll handle the necessary tasks within Quicken is very convenient. Cons There is a bit of setup that can be somewhat complicated Review Source AB Andrea B. Office manager Real Estate Used the software for: I used a free trial ### "Wouldn’t recommend " January 25, 2023 3.0 Pros The idea of quickbooks and the integration with other software was great. Unfortunately I was unable to use the product and understand it’s benefits. Cons What seems like an easy to use program to do payroll and manage employee info and compensation it wasn’t. It seemed like a baseless template-no guidance and help was rare from support. Support took days to respond and it was never helpful. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Review Source VF Vicki F. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Payroll Service for Small Offices" November 12, 2019 5.0 I have not had any problems with quickbooks payroll at all. I would recommend this service to other businesses. I also found them to be cheaper that the other payroll companies out in the market. Pros This software is very easy to use. Has all of the options we need for tracking deductions, types of pay, vacation accruals, 401K, flexplan deductions, etc. Online check stubs for the employees. They can just log on and get a copy of their paycheck. They automatically receive an email when the check is ready to review. Easy data entry. Quickbooks takes care of all of the Federal and state filing forms and payments. If you use Quickbooks for your business you can set it up to automatically transfer the payroll to your general ledger. Saves time and prevents errors. Cons If you don't start out using this software with your quickbooks when you first implement - you are not able to keep your payroll history. If you need to convert from one software to another - I would recommend doing it at the time of your physical year. Reason for choosing QuickBooks Payroll Because I use quickbooks for all other accounting functions and I know that they have a good reputation. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Their prices was getting a little high and it was cheaper to go with Quickbooks payroll Review Source RM Ruben M. owner Construction Used the software for: 2+ years ### "Customer Service" February 20, 2020 5.0 Quickbooks Payroll has been easy to use. We just recently started using Quickbooks for payroll. If I would have known how easy it was, I would have switched along time ago. I do not like change much, so if it works why switch. Quickbooks has been working well for our business. Pros The software is extremely user friendly. I love the simplicity of it. And When I have an issue chatting online instantly is amazing. Today I had an issue with our address since we moved our office and \[SENSITIVE CONTENT HIDDEN\] was amazing. He was genuine in asking how my day was and very understanding and friendly. He took care of my issue and made sure it would not come up again. Cons In the 5 years that we have been with quickbooks there is really nothing bad I can say about the software. It has been great for our business. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Pricing and ease of having everything together on one platform Review Source MH Mary H. Executive Assistant Food & Beverages Used the software for: 6-12 months ### "Quickbooks Payroll" November 14, 2022 4.0 The ease-of-use, as far as processing payroll AND commissions due, was really great - it's user friendly,m easy to navigate, transparent. Pros I liked the interface when running payroll - the way the program is setup when you are running payroll (and commissions), it allows you to pick and choose what is being paid. For example, if you pay Health Insurance stipend only once/month, you have the option to just "check the box" to add that to your paychecks that week. Cons The way it was integrated into our main Quickbooks software, I was unable to use this on my MAC - I am only a MAC user and had to get a PC to use our main QB software, which included the payroll features as well. Not many other complaints though! Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We were having trouble with XERO's reporting and ease-of-use! Review Source LG Luke G. Managing Member Accounting Used the software for: 2+ years ### "An Industry-Leader & Solid Product" January 12, 2021 4.0 Overall, the experience has been positive but I am unsure about the current trends and future Pros Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product. Cons The overall cost to use the product, largely due to always-increasing subscription prices, is the primary downside to using QuickBooks Payroll, or any Intuit/QuickBooks product. Alternatives considered [OnPay](https://www.capterra.com/p/167109/OnPay/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[PayWow](https://www.capterra.com/p/192657/PayWow/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Payroll Name recognition; ease of access & availability to our firm and also the clients; and familiarity of the product. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Not Recommended" August 10, 2017 1.0 We selected Quickbooks to reduce our time entry, better support our growing organization and allow me to focus on my full time job passion, not my part time business. They were supposed to integrate with Quickbooks Onlinel however it doesn't work. They were supposed to be easy to use, only they weren't. They were supposed to be able to support a franchise organization with 65 employees across 3 states... only they didn't, we were the biggest client at the time. Cons Most of the pros speak for themselves, however there are more.. they were supposed to be able to handle multi-location employees, but they don't. They were supposed to be easy to work with, however thier risk group is so ambigous that it makes working with the overall platform impossible. They were supposed to have API support for our integration partner to use, only it's been almost 2 years and still nothing.. Calling in for support has resulted in hours of hold time on a monthly basis. When adding employees you have to call them to assign them to locations, it cannot be done as part of the data entry process. I could keep going on, but changing from ADP to Quickbooks was probably the most unproductive decision we've made to date. Review Source AD Andrew D. Owner Construction Used the software for: 2+ years ### "Very easy Payroll" May 18, 2023 5.0 Very simple product to use. The setup was very easy and guided . Pros The ease of just inputting the hours and it calculating everything else makes this a great product. Cons I feel that it doesn't calculate the sick mandated sick time correctly Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing QuickBooks Payroll Because of how inexpensive it is and ease of use. Review Source VR Verified Reviewer Owner E-Learning Used the software for: Less than 6 months ### "Quickbooks Payroll- Great product but too expensive for my small business" August 6, 2022 5.0 Great! Would recommend to larger companies. Pros I really liked how everything was very organized and easy to access. Cons The price. It was too expensive for me. I found I can do my own payroll with my own systems and just use quickbooks for my business accounting. I can add contractors to quickbooks online without having the payroll services. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing QuickBooks Payroll I was already using another quickbooks program so I wanted easy integration. Review Source KM Kaylee M. Director Accounting Used the software for: 2+ years ### "On par with most other payroll service providers" February 15, 2024 4.0 It is unfortunate they do not have discounted pricing available to wholesale billing accounts for accountant users. The pricing is higher than most other payroll platforms. Pros It is directly integrated with our bookkeeping file without the need for manual inputting entries. Cons It does not have the capability to express process payroll for direct deposit. It also does not have the capability to submit source deductions to CRA with each payroll processing like many other payroll service providers do. Alternatives considered [Knit](https://www.capterra.com/p/161597/Knit/) Reason for choosing QuickBooks Payroll I use Knit for most clients, aside from those who started in QuickBooks payroll and were not keen to move over to a new provider. Review Source KB Karyn B. Accountant Accounting Used the software for: 2+ years ### "If you want to waste hours trying to find someone to actually solve a problem " October 20, 2022 1.0 Dreadful. Pros Payments are made. Nothing else is appealing. Cons Getting through the phone tree to speak with a person is a near impossibility and then when you do you are connected with someone on their first day on the job with an accent so thick it hampers the ability to communicate because account numbers are misheard. They serve as a middle man between you and the tech team and literally never know how to help. I have multiple clients with this company's various versions of payroll and not once have I ever gotten someone on the phone quickly who is able to help resolve an issue easily. I dread this company and can't wait until a competitor replaces all of their products. I've worked with Quickbooks for 20 years and the company has gone downhill rapidly. Fix your customer service! Review Source PA Paul A. Small Business Consultant Financial Services Used the software for: 2+ years ### "Affordable, full service payroll" March 1, 2019 5.0 As an Intuit ProAdvisor, full service payroll is an added value to the reselling of a discounted QuickBooks Online account. As an additional service to my retainer clients, I can process their payroll on any interval they choose, and I can handle any type of compensation arrangement they have with their employees. The best part is, it only takes a few minutes and I can do it all effortlessly through the mobile app. And since the ability to pay independent contractors via direct deposit was introduced, my Bookkeeping clients love the fact that they no longer have to worry about writing out checks to their contractors. Filing Forms W-2 (for employees) and Forms 1099-MISC (for independent contractors) is a breeze at the end of the year and paying all their quarterly payroll taxes takes only a few minutes every three months. Pros Cost is much less expensive than any payroll services company. Direct deposit payments, employee portals, Form W-2 and Form 1099-MISC filing, quarterly tax filing, electronic tax payments, direct deposit payments for independent contractors, powerful and customizable financial reporting, easy collection of Form W-9 information, reliable mobile app for process payroll from anywhere, support for multiple pay rates, benefits and withholding support, and more. Cons QuickBooks Payroll is available for both QuickBooks Desktop and QuickBooks Online accounts. With QuickBooks Online, you are dependent on the availability of an Internet connection at the time you wish to process payroll. Review Source CC Chris C. Business Manager Hospital & Health Care Used the software for: 2+ years ### "The best way to go" December 6, 2021 5.0 Pros Quickbooks is the industry standard and the payroll should be. You can do all things in one platform. User friendly, simple and effective. Cons Quickbooks has not had a problem since I have been using it. Review Source Response from Intuit December 9, 2021 Thanks for your review, Chris! It's fantastic to hear that QuickBooks Online Payroll is exceeding your expectations, and simplifying your payroll work-flow! If you ever have any questions or need help with your payroll, please feel free to reach out to our Technical Support Team using the Help(?) icon in-account, and we'd be more than happy to assist! We appreciate you! -Faith, The QuickBooks Team NF Nessa F. Hospital Administrator Veterinary Used the software for: 2+ years ### "Don't waste money on outside payroll services." July 8, 2022 5.0 I absolutely love it and recommend it to all small business users. It is way more cost effective than outside payroll services like ADP and Paychecks. Pros I love Quickbooks Payroll. It is inexpensive, integrated with our bookkeeping software, and extremely user friendly. Cons The customer service can be a bit challenging. Reason for choosing QuickBooks Payroll I had previous experience with Quickbooks Payroll. Review Source Similar Products Featured