# Page 5 | QuickBooks Payroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is QuickBooks Payroll the right Payroll solution for you? Explore 974 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174981/QuickBooks/reviews --- QuickBooks Payroll 4.5 (974) [View alternatives](https://www.capterra.com/p/174981/QuickBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of QuickBooks Payroll ## Showing most helpful reviews Showing 101-125 of 974 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YG You G. DevOps Intern Insurance Used the software for: Less than 6 months ### "Obtuse But Good" December 10, 2024 4.0 Pros It provides a simple interface for users to use during edit time. Cons It was really hard to make changes when exceptions needed to be made Review Source KB Kari B. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Don't miss out on simplifying your payroll" September 5, 2024 5.0 it's easy to use once you get a system down, little to no errors and makes payroll days easy and manageable on top of all other duties. Pros easy to use, integrates well with our day to day office functions. Cons Seems to have frequent updates so they pop up is annoying but it is necessary Review Source CC Candace C. Office secretary Individual & Family Services Used the software for: 1-2 years ### "Best way to keep files" August 17, 2024 5.0 I have had great experience when it came time to file taxes I didn't have to dig around for stuff it was all right there made it fast simple and easy Pros Anybody you need to share your files with it's so easy at your finger tips Cons I can't think of anything I didn't like about it Review Source AS Angela S. Secretary Child Day Care Services Used the software for: 6-12 months ### "Seems worth it" November 25, 2024 5.0 Pros It’s easier to use than other payroll I’ve used Cons It can be costly but it is worth it for what it is Review Source rZ runjun Z. dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "easy to use " August 22, 2024 5.0 It is easy to use and does not require basic accounting skills. Quickbook can help you generate an invoice. Pros Clear and concise interface easy to use Cons If you don’t understand basic accounting logic, it’s difficult to work. But QuickBooks breaks this convention, such as the most basic and most frequently used function-automatic generation of Invoices. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "QuickBooks Payroll Review" August 30, 2024 4.0 It's easy to use and helps you quickly pay your employees' salaries and taxes. Pros It has the advantage of being customizable to suit your business needs. QuickBooks Pay is also very user friendly, making it easy to use. The automatic payroll feature saves time, and reporting and paying taxes are handled efficiently. It also simplifies employee setup and onboarding. Cons I hope that 401k contributions and payments will be handled automatically by QuickBooks as the payer. Given that we are a small business, it was slightly more expensive than expected. Review Source JD Jess D. Office Manager Construction Used the software for: 2+ years ### "Quickbooks Payroll " August 3, 2024 4.0 Great. Any issues I’ve had were easily resolved Pros Ease of use. Updates are easy to install Good customer service Cons Sometimes tables aren’t updated for on time Wish there were more e pay options Review Source NP Nancy P. Owner Fine Art Used the software for: 2+ years ### "Quickbooks Payroll" August 27, 2024 5.0 It took some time to remember to change the pay period, but after a few times of doing payroll under the incorrect pay period I now remember Pros Easy to use. Adjusting amounts, adding, editing employees - all done without difficulty Cons Always have to change the dates at the top. If the pay period ends on Sunday, when I go in on Monday to complete time, it automatically gives you the current pay period, but I’m entering the time for the pay period that just ended Review Source JL Jessica L. Owner Alternative Medicine Used the software for: 1-2 years ### "QB for Solo Practicioner" November 10, 2024 4.0 Pros The ability for my CPA to access my accounts and send them inquiries on specific transactions within the QB system. Cons The initial set up can be tedious although once it is, the system is relatively user friendly. Review Source IG Igor G. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "QuickBooks payroll" October 17, 2024 4.0 Pros Easy to use and very efficient. Keeps everything organized. Cons I never had any bad experiences with quickbooks payroll. Review Source GM Gabriel M. Medicare Sales Agent Insurance Used the software for: 1-2 years ### "Quickbooks Payroll " August 28, 2024 5.0 Pros Quickbooks allows employees to see their paychecks in detail. Cons I have no complaints regarding the service Quickbooks offers. Review Source JS Jessica S. Owner Food & Beverages Used the software for: I used a free trial ### "Payroll with ease " October 29, 2024 5.0 Pros Easy to use and great was to organize information Cons The formatting of some of the applications Review Source DK Denise K. Director Wholesale Used the software for: I used a free trial ### "Quick books " September 5, 2024 3.0 It was good but I personally preferred the other brand we use Pros I liked the lay out of quick books but I didn’t get on with it maybe because I was used to another system Cons I didn’t like it as much as another product I was used to Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Free trial was given to us so we thought we give it a go Review Source XL Xiang L. Director Information Services Used the software for: 6-12 months ### "Easy and quick accounting tool small department " August 11, 2024 4.0 We use it to import hours, processing payroll, track the taxes, and process W2s for our contractors. Pros We use it to print our contractor payroll checks and vendor checks. Cons Its mobile application should be improved. Review Source TR Tammy R. HIS Medical Devices Used the software for: Less than 6 months ### "Highly recommend " November 20, 2024 4.0 easy to use and navigate, add profiles & employees to the data base for easy tracking of hours, pay etc. Pros This app is easy to use and navigate, add profiles & employees to the data base for easy tracking of hours, pay etc. Cons easy to install & add contacts, view payroll options & tax deductions Review Source LM Lorrie M. Owner Hospitality Used the software for: 1-2 years ### "Not easy to use" July 8, 2024 3.0 Not great, always difficult if you have to make a change Pros integrated with my accountant and business accounts Cons Hard to use, cannot figure out half the time what can be done. Review Source JC Jess C. Manager Food & Beverages Used the software for: 1-2 years ### "Quickbooks review" August 1, 2024 4.0 Pros Easy to use for reporting payroll for employees. Cons There is nothing specific I disliked about it. Review Source DB Desiree B. Customer service representative Insurance Used the software for: 6-12 months ### "Great for small or big businesses " July 11, 2024 5.0 Pros From the ease of use to easy transitioning, this app gave me everything I needed. Cons There was nothing.I did not like about this application Review Source AN Aria N. Cooridnator Non-Profit Organization Management Used the software for: Less than 6 months ### "My review of Quickbook" August 19, 2024 5.0 Overall, I would describe it as a pleasant experience because it gets the job done efficiently. Pros Very easy to use and beginner-friendly. Cons It could be a little overwhelming with all the options Review Source HA Hartley A. Owner Automotive Used the software for: 2+ years ### "The best site for payroll and tax help! " June 7, 2024 5.0 Pros I enjoy everything about QuickBooks online payroll. It sends me reminders each week to complete payroll for the week, helps me keep track of important tax and banking information, and how much will be taken out each week/month for taxes and payroll. My employees also appreciate that they get an email sent as soon as I complete payroll with how much they will be getting paid that week. Cons There is not anything yet that I dislike about QuickBooks payroll! My employees and myself appreciate this site. It is laid out great and is very use to access/use. Review Source AY Allen Y. CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor Customer Service, Enough Said!" February 2, 2022 2.0 We were forced to migrate over from Intuit payroll. What a bad experience. At first there were cryptic error messages when we were editing paychecks. Later, we had issues with our payroll taxes. 941x tax credits were entered and calculated … starting 12/31/21. Spent countless hours on live. Reps give inconsistent answers and were generally clueless. We now have to hire an accountant to clean after the mistakes of Quickbooks. What a bad experience. Pros One day direct deposit. General feel of user interface although it required sone learning curve. Cons Mysterious error messages. Mistakes galore. Poor customer service. Review Source JW Jay W. Chiropractor Alternative Medicine Used the software for: 2+ years ### "It is quick and easy!" May 21, 2024 5.0 Overall experience is a 9/10! The ease of use and the reminders you get make it the right choice. Pros I like the ease of use and how quick payroll can be done. Cons Adding extra deductions takes awhile to figure out...but then is simple. Review Source GR Garrett R. Owner Furniture Used the software for: 6-12 months ### "Avoid Quickbooks Online Payroll at all costs" January 12, 2024 1.0 Quickbooks does not thoroughly and correctly handle the taxes that they claim to support. On top of that, competitors like ADP DO handle this correctly AND go the extra mile to properly manage other garnishments and withholdings that QBO won't touch. QBO is only marginally cheaper than competitors and only if you are getting substantial discounts. Pros Quickbooks payroll has good time tracking and job costing functions. Those functions are not worth the issues you will have with a lack of support and incorrect tax filings. Cons The tax filings are incorrect and incomplete and it is like pulling teeth trying to get Quickbooks to even acknowledge issues, much less fix them. After migrating, we suddenly found ourselves spending more energy trying to run down and fix quickbooks errors than we were spending doing it all ourselves. To this day, Quickbooks refusing to acknowledge that our local taxes are required to be filed more frequently than annually, despite many letters from our local assessment agency indicating that we have missed filings and clearly laying out when filings are due. Review Source CC Cody C. Office Administrator Construction Used the software for: 1-2 years ### "Very cheap and user friendly" March 8, 2024 4.0 Incredibly easy to use and run. But once you have an issue it may be impossible to fix. Pros The price. I had an issue with QB payroll and considered other options. Most were 10x more expensive. Cons The help desk. Any time I have an issue and contact the help desk, it takes over an hour of them "researching" before the answer is usually, "we can't do that." or "that's just how it works." I once had a major issue that required a special department, but every time I called in and asked for that department, I was forced to explain my entire situation and wait an hour for that person to try to fix it, even though I knew they couldn't, before the person would escalate. Reason for choosing QuickBooks Payroll Price. The other companies offer many features we would never use, and as a result are far more expensive. One companies quote cost the same for a month that Quickbooks costs us for a year. Review Source HG Hannah G. Administrative Assistant Hospitality Used the software for: 2+ years ### "QuickBooks Payroll up is all your business needs" March 21, 2022 5.0 This has eased up the walking about form one department to another seeking information of individual employees. It is a great decision as employee payroll complains have reduced Pros it simplifies by a big margin the work of the HR and Payroll departments, reducing time spent and can be shared among users Cons Setting up the country codes, taxes et al Reason for choosing QuickBooks Payroll We had it recommended by employers who had used it for long Review Source Similar Products Featured