# Page 2 | Hatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hatch the right Customer Communications Management solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174914/Hatch/reviews --- Hatch 3.6 (39) [View alternatives](https://www.capterra.com/p/174914/Hatch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Hatch ## Showing most helpful reviews Showing 26-39 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK David K. Director of IT Renewables & Environment Used the software for: Less than 6 months ### "Solid Application with Great Support" April 24, 2023 5.0 Our Hatch implementation was one of the most painless software implementations I have done. Pros The implementation team was on the ball, and we had to do very little in order to get migrated from our old platform. The UI is very simple and easy for our call center to understand. Cons Hatch is still a somewhat young product, so there are some more features that the team could work on developing to make sure it scales with our business. Overall they have been very responsive to our feedback, and we are one of their more enterprise customers. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Aircall](https://www.capterra.com/p/184709/Aircall/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing Hatch Better integrations with HubSpot. Review Source HR Helen R. Sales Lead Coordinator Consumer Services Used the software for: 1-2 years ### "Hatch for HVAC Company " May 4, 2023 5.0 Love it! - Would recommend! Pros The ease of use to "set and forget". The software makes it easy to setup specifically how you'd like to reach out to customers and stay in contact. Cons Setting up audiences and campaigns can take a while to do right. The templates do not apply to us all the time so we "start from scratch" most often. Reason for choosing Hatch Not applicable. Review Source CL Carlos L. Owner Insurance Used the software for: Less than 6 months ### "Hatch maximizes our time" April 26, 2023 5.0 I like it, and its helped us generate leads Pros The ease in creating campaigns, and the ability to send email and text campaigns at the same time and have the ability to receive and make calls too. Cons uploading contacts seems very old fashioned, almost need a degree in computer programming. Review Source EC Elizabeth C. Call Center Manager Construction Used the software for: Less than 6 months ### "We LOVE Hatch " April 25, 2023 5.0 Very easy, the set up was quick. \[sensitive content hidden\] is great on communication with our team and ensuring we are set up for success! I was given all the tools and knowledge to change or correct just about anything for Hatch and if I run into an issue or have a question, I know I'll get an answer soon! Pros We loved the automation of the program, the prompt response time from the customers filling out the lead inquiry form online to us getting a notification that we received a message. Cons The mobile app is not the greatest, but we all use the website primarily in the office Reason for choosing Hatch The \[sensitive content hidden\] has heard good things from other companies we've worked with in the past. Review Source CT Chris T. Owner Oil & Energy Used the software for: Less than 6 months ### "Not worth the high price " January 16, 2024 1.0 Signed up for the instant connect with Home Advisor leads. Hatch was supposed to communicate with my CRM to stop follow-ups. Once an appointment is booked which it did not do and only caused Angry customers who kept on receiving notifications, even after an appointment was booked with them. Tried multiple times to get it resolved. I was not impressed with their program at all so I wanted to cancel, but I’m locked into a year contract so I will be paying $700 a month for a year for a program I am not going to use. Pros I liked the idea of it. But that’s all it is an idea. Cons It didn’t work as expected, very little support from account manager, once you get locked into a year agreement, you are on your own with any issues you have with the program. Review Source JH Jeff H. Call Center Manager-Supreme Commander Construction Used the software for: 6-12 months ### "LOVE IT!!" April 30, 2020 5.0 Thus far, it has exceeded my expectations from functionality to the level of responsiveness and customer service that I have received from \[SENSITIVE CONTENT HIDDEN\], she is a rockstar for sure!! Pros Integration was simple and smooth, zero issues or concerns with that. I utilize Hatch daily( all day) to supplement and reinforce our call center efforts and have found it to be unbelievably effective in not only generating new interest that would have cost substantially more through normal call center procedures but also to validate upcoming appointments. I really love the new voicemail drop system and anticipate it being another valuable tool that we can add to increase to our monthly sales. Cons I do wish there was a feature for us to set up for an internal chat to communicate to all members of our team collectively. Also, I wish there was a full integration with our lead tracking system, lead perfection- it would save me quite a bit of time of updating statuses into both systems. Review Source JB Jake B. Project Manager Computer Software Used the software for: Less than 6 months ### "Thank you, Hatch!" April 24, 2023 5.0 Pros I truly appreciate the onboarding experience that I had with Hatch. I was assigned a representative who stayed with me until I was ready to be finished with onboarding. Within a week of saying I was ready to move off of the onboarding status, my next account manager had already reached out to set up time to meet. Cons The only complaint I have is that the phone feature in Hatch does not record calls, but I was already advised that this is a future enhancement they are looking to add. Review Source KA Kory A. Director of Technology Computer Software Used the software for: 6-12 months ### "Easy to work with" May 4, 2023 5.0 Highest marks for how easy it was to get set up and get questions answered Pros I am part of the integration team, who sets up our interface with Hatch. Their support was uber-responsive, and easy to communicate with. The documentation got the project off the ground easily and quickly. Even changing versions was done in less than a day. Cons Nothing really, but I'm just in charge of integrations. Review Source BH Brad H. Owner Real Estate Used the software for: Less than 6 months ### "Great interface and management" July 6, 2023 5.0 Good, just frustrated with hopping back and forth from platforms Pros Very intuitive interface and do a good job keeping things organized Cons Wasn’t able to get the information or data out of the app very well to integrate with the other programs in my tech stack. With some more complete integrations could be great Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Hatch Customer reviews…. More features Review Source CA Conner A. Lead Generation Consumer Services Used the software for: Less than 6 months ### "Hatch Services" April 25, 2023 5.0 Pros Very easy to use, notified easily, and a great way to get organized Cons Does not provide zip code for addresses. Also very so often I don’t get notified for leads Review Source DQ Daniel Q. Marketing Manager Construction Used the software for: 6-12 months ### "Hatch is a total game changer" May 7, 2020 5.0 It's hard to imagine our business before Hatch. It has opened up so many new doors for us. Pros With Hatch I can contact specific groups of clients instantly and regularly. Cons Their customer support is very thoughtful and helpful. Any small issues I've had have been addressed promptly. Review Source TH Tom H. Owner Construction Used the software for: Less than 6 months ### "Stay Away from this Company" October 18, 2023 1.0 One of the worst online companies I have worked with in 10 years. Pros The management avoids getting on the phone. They do not work with a clients needs in mind. Cons Customer Service Horrible - Avoid getting - they will charge your card first - they are not interested in long term relationships. Just keeping monthly charges. Review Source TL Todd L. Colorado OPS Rep Construction Used the software for: Less than 6 months ### "Thumbs up for Hatch" May 1, 2020 5.0 Moving incoming files around and forwarding them to the proper peers. Pros Once I was properly trained with the software it was very easy and I enjoy using. Cons Initially, it didn't make sense to me (as any new thing is) however I have quickly worked through it. Review Source AR Anthony R. Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Hatch Review" April 30, 2020 5.0 Definitely helps to generate new sales leads for my employer. Pros Product easy to use! Very user friendly, and I enjoy using it! Cons I really have no complaints at this point, definitely helps me do my job! Review Source Similar Products Featured