# GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GlossGenius the right Salon solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (348) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CS Chelise S Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital!“ July 2, 2025 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 KS Kee S EstheticianCosmetics, Self-employedUsed the software for: More than 2 years. “That I am unable to customize the website to include pop-ups for specials and that I am not able to do a quick check out without having to create a client profile.“ July 2, 2025 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 AG Aubrie G EstheticianHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Ease of scheduling appointments, simple yet professional website, lots of tools like reports and social templates built in.“ February 22, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie G. Owner co-owner cosmetologist Consumer Services Used the software for: Less than 6 months ### "Fantastic system and great pricing" October 10, 2024 5.0 It’s been wonderful! Transfer was smooth! Great customer service! Pros I love that it is geared specifically towards our industry Cons That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Because it’s tailored specifically for salons Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) It was too pricey and more for larger salons not individuals! However I LOVED it but it cost too much. Review Source Response from GlossGenius October 22, 2024 Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at support@glossgenius.com anytime. Thanks again for your support—we’re excited to continue helping you grow your business! TR Tatiana R. Esthetician Owner and operator Cosmetics Used the software for: 1-2 years ### "From a hobby to a career after GG " February 20, 2026 5.0 It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too! Pros Where to start? My business is a before and after GG, my time management. client satisfaction, website, scheduling and payment processing are always on point thanks to this app. I recommend GG 100% if you want to step up your game and also get value for your money. Cons Not much options for services descriptions, it will be great to add pics of products to recommend with booked service. Also, mail campaigns are very limited Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Easier to manage for me and my clients too Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) It was not a fit for my spa, it was more like a restaurant app Review Source Response from GlossGenius March 4, 2026 Hi Tatiana! It warms our hearts to know that you found the GlossGenius app always on point and you would recommend it 100%! We also hear your feedback on service descriptions and email marketing campaign limitations, and adding attachments to booked services. We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with GlossGenius is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about GlossGenius is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about GlossGenius is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! NA Natasha A. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Gloss is the best!" February 20, 2026 5.0 I am very pleased with my experience with Gloss Genius. I am so glad I made the switch. I wish I had made the switch sooner. Pros I like the way the Appointment management is set up and the value for your money. Gloss is always looking for ways to improve too. Cons At first it is a huge learning curve with gloss but once you get it figured out you will love gloss it. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They don’t take care of their users. I like the protection program that is offered with gloss Review Source Response from GlossGenius March 4, 2026 Hi Natasha! Thank you so much for taking the time to share your feedback! We are thrilled to hear how pleased you are with your experience, especially with the appointment management setup and the value you're finding with GlossGenius. It's truly wonderful to know you feel protected and that you are enjoying the switch. We wish you had joined us sooner, too! We also appreciate your comment about the initial learning curve. We are constantly striving to make the platform as intuitive as possible, and we take this feedback to heart as we continue to improve. If you ever have any other questions, feedback, or need assistance, please don't hesitate to reach out to our team directly at support@glossgenius.com. Thank you again for being such an important part of the GlossGenius community! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like GlossGenius and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) GlossGenius has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that GlossGenius does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about Glossgenius. It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. GlossGenius is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! GlossGenius helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about GlossGenius! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used GlossGenius as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! EJ Erica J. Waxer Health, Wellness and Fitness Used the software for: 2+ years ### "Who’s Better for My Business Than Gloss Genius? No One!" July 2, 2025 5.0 My overall experience with Gloss Genius has been nothing short of amazing. The platform is incredibly user-friendly and packed with features that make running my business so much easier. From scheduling and client management to payments and reporting, there’s truly nothing this software can’t do. I especially love that it integrates Google reviews, which helps boost my online presence, and offers Buy Now, Pay Later options for clients, making my services more accessible. It’s an all-in-one solution that has completely streamlined my workflow, and I couldn’t be happier with it. Pros What I absolutely love about this software is how simple it is for my clients to book! They don’t have to download an app or set up a profile—just log in, book, and they’re good to go. It’s super convenient, fast, and totally user-friendly! Cons Before Gloss Genius, I didn’t have a way to track my time or pay myself efficiently—but now I do, and I absolutely love it! Their new features have made managing my business so much easier. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) There was too many moving parts on my old booking site with Gloss Genius Everything was all in one. Review Source CS Chelsea S. Nail Technician Consumer Services Used the software for: 1-2 years ### "I love how easy it is" September 10, 2025 5.0 I love it. It helps me keep everything organized and together in one place. I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers Pros That it’s so user friendly and affordable. All payments and processing are convenient and secure. Other than last fall I’ve had no bugs, issues, or crashes. Scheduling is a breeze and online booking is very simple for clients to navigate. Cons That I can’t create add on’s without adding time to services. At least not easily. IE if I want to charge for extra length I have to manually add it during checkout as opposed to adding it under services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Booker](https://www.capterra.com/p/90708/Booker/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing GlossGenius Ease of use, affordability, made for beauty industry Review Source Response from GlossGenius September 13, 2025 Hi Chelsea! We're thrilled to hear that you find GlossGenius user-friendly, affordable, and that it helps you stay organized with features like goal setting, inventory management, client communication, and analytics. It's great to know that payments and scheduling are also a breeze for you and your clients! We also truly appreciate you sharing your feedback regarding the add-on feature. We understand how important it is to be able to easily create, display, and use service add-ons during online booking and checkout. We will definitely share this with our team for review and consideration as we're always looking for ways to improve our platform. If you have any other feedback or questions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valuable part of the GlossGenius community! MT Misti-Lee T. Owner Stylist Consumer Services Used the software for: 6-12 months ### "Satisfied & Thriving " September 10, 2025 5.0 I have been able to build clientele by using GlossGenius compared to old school paper/pencil. I’m most definitely satisfied with my experience. They continue to enhance and improve. Pros I appreciate the ease of booking appointments in person and online. The value compared to monthly cost, is an added bonus. I also appreciate the sense of security involved with the program and with support. Cons One thing that is time consuming, is not being able to check out multiple clients at the same time, especially when you have family members together. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius I chose GlossGenius due to the ease of all that was available. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Value, Booking Online, Reminders, Marketing Review Source Response from GlossGenius September 13, 2025 Hi Misti-Lee! We are so grateful for this amazing review! It means so much to hear that GlossGenius has helped you build your clientele and that you’re seeing the benefits of online booking, reminders, and marketing. We understand that checking out multiple clients at once is a key feature to save time, and we hear you. This is exactly the type of feedback we need, and we'll definitely share this with our team for consideration. If you ever have any other feedback you'd like to share, please feel free to email us at support@glossgenius.com. We are committed to continuously enhancing the app for you, and thank you for taking the time to share your thoughts! MS Michelle S. Co-owner indianapolis only Health, Wellness and Fitness Used the software for: 1-2 years ### "If you are a spa, gotta consider Gloss Genius!" September 16, 2025 5.0 Love that clients can schedule themselves, fill out forms easily, HIPPA compliant. Easy to see what staff has scheduled. Easy to set up permissions for employees, too! Pros Ease of use. Scheduling, paperwork, client history, all a breeze! Enjoy that my employees can use on their own easily. Cons Link says my name and not our spas’. I think that it is confusing. I do not know how to change that? Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing GlossGenius Price, ease of use. You onboarded HIPPA compliance. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Not easy to use. More for medical offices. Review Source Response from GlossGenius September 18, 2025 Hi Michelle! We are so grateful to know that GlossGenius makes your work a breeze! You can definitely update your booking URL. From your app home, tap into Features > Settings icon gear on the upper right corner. Then select> Website > Change Website URL and enter your new, unique site name. We hope this helps! :) Please don’t hesitate to reach out by emailing us at support@glossgenius.com or give us a call at 1-888-979-7864. We're always here for you! LL Leilani L. Hairstylist and Wig Designer Cosmetics Used the software for: 6-12 months ### "Highly recommend" September 10, 2025 5.0 I love it! No issues, very easy to use! Easy to set up. Quick to navigate through , easy to get where you need to go. Pros It’s very Easy to navigate. When I was setting up my profile, I was happy that everything was user friendly! Cons Doesn’t recommend clients like styleseat! That would be a great feature. If there was a way for clients who don’t have a stylist to browse and find one! Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Because it was easier to set up and use and design Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) They send your clients to other stylists when you’re not available Review Source Response from GlossGenius September 13, 2025 Hi Leilani! We're thrilled to hear that you found GlossGenius to be user-friendly and easy to set up. We appreciate your positive comments about navigating the app quickly and efficiently! We also truly value your feedback regarding a feature that would connect clients without a stylist to professionals using GlossGenius. That's an excellent idea, and we can certainly see the benefit of having such a tool to help new clients discover service providers on our platform. We will absolutely share this insightful suggestion with our team for their review and consideration. Should you have any further feedback or ideas, please don't hesitate to reach out to us at support@glossgenius.com. We're grateful to have you as part of the GlossGenius community! JH Jennifer H. Esthetician, Nail Technician, Studio Owner Cosmetics Used the software for: 2+ years ### "SO glad I found GlossGenius!" July 3, 2025 5.0 Considering the several different booking systems I've used over my career, this has been by far the easiest to work with! Pros Every client that uses it says it's extremely easy to use when booking their appointments. Not one of them has had an issue when booking appointments online. Cons There were some reports that I wish are available for statistics on services, such as how many of what service I did within a specific amount of time. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) I needed something that was easy to use, head fast customer service support And I found both those things immediately with GlossGenius! Review Source Response from GlossGenius July 10, 2025 Hi Jennifer! We’re thrilled to hear that your clients find the booking process easy and seamless — that’s exactly the kind of experience we aim to provide! It’s also wonderful to know that GlossGenius has been the easiest to work with. We’re so glad you found what you were looking for in both simplicity and fast support! Regarding your feedback on reports, we truly appreciate you pointing that out. We can absolutely see how valuable it would be to have more detailed statistics on services performed over specific time periods — that kind of insight can be incredibly helpful for professionals. Your input helps guide our improvements, and we will definitely share this with our team. If you ever have any other ideas or suggestions, please don’t hesitate to reach out to us at support@glossgenius.com. We’re always here for you! JS Jarod S. Cosmetologist owner Arts and Crafts Used the software for: 2+ years ### "Jarods thoughts " July 2, 2025 5.0 Happy with them overall. Will continue working with you guys . Super simple to put together your website . Pros I love that it gives many updates on upcoming appointments. Also that it send them a link to leave a review . Super greatful for the glossgenius loans and how it pulls from each transaction. Helps a lot if needed . My clients always express how easy it is to book online. Cons How the updates are in the middle of our business days . When we can’t see our clients and have to use another form of payment. That’s not calculated into our total earnings . Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to try something new and see how well it worked . Review Source Response from GlossGenius July 7, 2025 Hi Jarods, We're thrilled our appointment notifications and client review links are boosting your engagement and online reputation. We're also glad GlossGenius loans are simplifying your finances with clear transaction data for easier tracking and future planning. We're happy your clients find the online booking system user-friendly, contributing to their satisfaction and retention. Regarding updates, we understand your concern about receiving them during business hours. We agree customizable update timings would be beneficial and appreciate you highlighting this. Your feedback is crucial for app improvements. For more feedback or questions, contact us at support@glossgenius.com or text 1-888-979-7864. Thank you for your valuable input and continued support! KC Kirby C. Cosmetologist Apparel & Fashion Used the software for: 2+ years ### "10/10 review " July 2, 2025 5.0 Hands down the best system I have ever used and I swear by it !!!! Clients love how easy it is for them to book ! Pros I love the waitlist and all the gold features ! Helps to navigate and run business smoothly! Easy to understand. Cons Some of the card reader designs and the website designs . I want something that match my branding colors. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Better features offered to stylist and customers . Gloss has a lot more to offer . Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features offered to both me and the clients easy use . Review Source Response from GlossGenius July 10, 2025 Hi Kirby! We’re thrilled to hear that you’re loving the waitlist and all the gold features, and that both you and your clients find the system easy to use! That’s exactly what we strive for! It means a lot to know that GlossGenius has become such a valuable part of running your business. We also really appreciate your feedback regarding the card reader and website design. We’d love to learn more about your brand, especially how we can better support your unique style. Feel free to share more details with us at support@glossgenius.com. We’ll make sure to share your feedback with our team as we continue making improvements to the online booking site and card readers. We’re always here and look forward to hearing more from you! VL Veronica L. Esthetic Health, Wellness and Fitness Used the software for: 2+ years ### "Glossgenius review by Bellas Studio" July 2, 2025 5.0 Over all it’s a great experience. Adding another security for no shows and disputes would be make this experience amazing. Pros I absolutely love the layout, colors, review option, honestly everything! My clients absolutely love this app and say it makes their booking experience so easy. Cons Sometimes clients can book appointments without credit cards. The cards that they add don’t have funds. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius The layout was more aesthetically pleasing Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed more options for services and it was just to plain. Review Source Response from GlossGenius July 11, 2025 Hi Veronica! We’re thrilled to hear that both you and your clients are enjoying the design, layout, and ease of booking with GlossGenius! It’s wonderful to know the platform is helping you deliver a smooth and polished experience. We also appreciate you taking the time to share your concerns around card verification and no-show protection. We do verify that the card entered at the time of booking is valid and is only charged when the appointment is checked out or if a cancellation fee is applied. That said, we truly understand the impact this has on your business. Please know that we’re taking your feedback seriously, as protecting your business is a top priority for us. We’ve shared your insights directly with our team and are actively working on ways to strengthen our security features to better support professionals like you. If you have any other ideas or suggestions, we’d love to hear them. Don’t hesitate to reach out to us at support@glossgenius.com. We’re always here to help! JC Jessica C. Owner Hospitality Used the software for: 1-2 years ### "Just perfect" July 3, 2025 5.0 Amazing! Literally love it so much. This app has changed my experience as a salon owner and I’m super happy Pros Literally everything! But if u had to pick one I really love the ability to customize my client profiles Cons Nothing really. Everything is so user friendly and customizable. I think the only thing I would change is add in a way to send an invoice for pre booked services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius My intuition. It felt more appealing and user friendly. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More user friendly for my industry. No regrets. Review Source LF Lina F. Nail tech Cosmetics Used the software for: 2+ years ### "The best booking app" May 15, 2025 5.0 I have had a great experience with glass. It’s been very dependable and I love how they have honored my price for being a customer for so long. Pros The features include included in my plans price ! I went on maternity leave and stopped paying my plan and using the app and thankfully \[sensitive content hidden\] was able to honor my previous plan in price that really shows they care about their customers! Cons Nothing really I could think of. I like everything about the app. Nothing comes up to mind that I like least about the app. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius Easy too use and I like the online website very beautiful Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I switched to glass because I like their website better Review Source Response from GlossGenius May 17, 2025 Hi Lina! We’re so glad to hear that GlossGenius has been a dependable part of your business journey, and we’re especially happy that we could honor your previous plan after your maternity leave. Supporting our long-time customers is incredibly important to us, and it’s great to know that it made a difference for you! If you ever have any other thoughts or feedback, we’d love to hear from you. Just drop us a line anytime at support@glossgenius.com. Thanks again for being a part of the GlossGenius community. We’re so glad you’re here! SW Shauntee W. Hair Stylist Cosmetics Used the software for: 1-2 years ### "10/10 would definitely recommend " February 20, 2026 5.0 It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Ease of process and client access. Price. Review Source Response from GlossGenius March 6, 2026 Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! CR Charisse R. owner,master stylist Apparel & Fashion Used the software for: 2+ years ### "Alpha and Omega" February 20, 2026 5.0 Wonderful experience and excellent too describe like the easy and clear it is fabulous app I love it!! Pros Security,appointments scheduling,payment processing,client management and the value of money in overall Everything Cons I have find out that here is nothing that I didn’t like least this isa great app to manage,like O said earlier easy to manage too Review Source Response from GlossGenius March 2, 2026 Hi Charisse! Thank you so much for sharing your wonderful experience! It truly means the world to us to hear that you find our platform's features so helpful and easy to manage. We're thrilled that you're having such a positive experience and that you see the value in what we've built. We love having you as part of our community! If you ever have any other feedback or questions, please don't hesitate to reach out to our team directly at support@glossgenius.com. We're always here to help! JV Jazmin V. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Great and amazing " February 22, 2026 5.0 Anazing it has been so simple to use this application and add and removed services and the prices and I love how people can pay overtime Pros I love how people can by and it is amazing they give great deals. I love how it’s easy to add services and remove services. Cons Nothing I have nothing to say about that because I love everything and the services that Gloss Geniouse gives it is so easy for my clients Review Source Response from GlossGenius March 16, 2026 Hi Jazmin! We are so happy to hear you’re loving the app! It’s wonderful to know that the service management tools and the option for your clients to pay over time have made things easier for your business. We noticed your high ratings for our features, but we saw a 3/10 regarding your likelihood to recommend us. We wanted to reach out and see if there’s anything we can do to improve your experience or truly earn those extra stars! Your feedback is incredibly valuable to us—please feel free to share any thoughts on how we can better serve you at support@glossgenius.com. We’re so grateful for your support and can’t wait to see your business continue to thrive! GB Grace B. Esthetician Mental Health Care Used the software for: 2+ years ### "I Love Gloss" July 2, 2025 5.0 My business looks more professional with Gloss. Gives me a relief, a big relief when it comes to make appointments. Pros It saves me time and money. Helps me bring custumers with the reviews area and it is so easy to check out. Cons Can't sell retail products online. For me will be great if this could be added. That will make it a full experience. Review Source Response from GlossGenius July 11, 2025 Hi Grace! We're so thrilled to know that GlossGenius helps you save time and money and brings your client reviews and enjoys our seamless checkout! It's wonderful to know these features are making your experience smoother and more efficient. We appreciate you bringing up the desire for enhanced functionality when selling products directly on your website; we understand the importance of a seamless e-commerce experience. We'll be sure to pass your feedback along to our team for consideration as we continue to improve the app. We value your insights as we continuously strive to enhance the features that matter most to our members Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. Thank you again for sharing your review! Talk to a Capterra advisor for free and get results within 15 minutes.