# GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GlossGenius the right Spa solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (348) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CS Chelise S Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital!“ July 2, 2025 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 KS Kee S EstheticianCosmetics, Self-employedUsed the software for: More than 2 years. “That I am unable to customize the website to include pop-ups for specials and that I am not able to do a quick check out without having to create a client profile.“ July 2, 2025 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 AG Aubrie G EstheticianHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Ease of scheduling appointments, simple yet professional website, lots of tools like reports and social templates built in.“ February 22, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie G. Owner co-owner cosmetologist Consumer Services Used the software for: Less than 6 months ### "Fantastic system and great pricing" October 10, 2024 5.0 It’s been wonderful! Transfer was smooth! Great customer service! Pros I love that it is geared specifically towards our industry Cons That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Because it’s tailored specifically for salons Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) It was too pricey and more for larger salons not individuals! However I LOVED it but it cost too much. Review Source Response from GlossGenius October 22, 2024 Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at support@glossgenius.com anytime. Thanks again for your support—we’re excited to continue helping you grow your business! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like GlossGenius and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with GlossGenius is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about GlossGenius is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about GlossGenius is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) GlossGenius has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that GlossGenius does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. GlossGenius is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! GlossGenius helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about GlossGenius! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used GlossGenius as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about Glossgenius. It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! DJ Devon J. Hair designer Hospitality Used the software for: 1-2 years ### "The absolute BEST" February 20, 2026 5.0 I couldn’t use anything else! Simple to use for me & my clients, payments are very simple, plus the amount of options in this app helps a lot when starting a new business. Pros I have used many different apps before but Gloss Genius has been the best of the best. Very easy for me & my clients to use! Cons That they don’t have like a type of “salon scale” so I can track the amount of color I use. I had to purchase another subscription for that. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro was so difficult to use for me and my clients. Review Source Response from GlossGenius February 25, 2026 Thank you, Devon, for your wonderful feedback and for being a fan of the app! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ DM Dafne M. Hairstylist Cosmetics Used the software for: 6-12 months ### "Excellent very helpful " February 20, 2026 5.0 Has been very helpful very flexible and has too many options I love that I can ask for a deposit if no show that helps a lot Pros That is very easy to manage like Appointment scheduling, security, value for money, has open access to hours Cons That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more Switched from [Schedulista](https://www.capterra.com/p/143948/Schedulista/) Didn’t had any options for anything or contacts or as for deposits Review Source Response from GlossGenius March 25, 2026 Hi Dafne! We really appreciate you sharing your review with us. It’s wonderful to know that you find managing appointments so simple and that you feel you’re getting great value for your investment. We are fully committed to our security protocols to ensure that you, your business, and your clients remain protected. Regarding your feedback on the client file interface and the desire for more customization options for both the website and app, we have definitely taken note. Our team is focused on continuously improving your app experience. If you need further assistance, don’t hesitate to email us at support@glossgenius.com or call 1-888-979-7864. Have a fantastic day! EJ Erica J. Waxer Health, Wellness and Fitness Used the software for: 2+ years ### "Who’s Better for My Business Than Gloss Genius? No One!" July 2, 2025 5.0 My overall experience with Gloss Genius has been nothing short of amazing. The platform is incredibly user-friendly and packed with features that make running my business so much easier. From scheduling and client management to payments and reporting, there’s truly nothing this software can’t do. I especially love that it integrates Google reviews, which helps boost my online presence, and offers Buy Now, Pay Later options for clients, making my services more accessible. It’s an all-in-one solution that has completely streamlined my workflow, and I couldn’t be happier with it. Pros What I absolutely love about this software is how simple it is for my clients to book! They don’t have to download an app or set up a profile—just log in, book, and they’re good to go. It’s super convenient, fast, and totally user-friendly! Cons Before Gloss Genius, I didn’t have a way to track my time or pay myself efficiently—but now I do, and I absolutely love it! Their new features have made managing my business so much easier. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) There was too many moving parts on my old booking site with Gloss Genius Everything was all in one. Review Source MT Misti-Lee T. Owner Stylist Consumer Services Used the software for: 6-12 months ### "Satisfied & Thriving " September 10, 2025 5.0 I have been able to build clientele by using GlossGenius compared to old school paper/pencil. I’m most definitely satisfied with my experience. They continue to enhance and improve. Pros I appreciate the ease of booking appointments in person and online. The value compared to monthly cost, is an added bonus. I also appreciate the sense of security involved with the program and with support. Cons One thing that is time consuming, is not being able to check out multiple clients at the same time, especially when you have family members together. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius I chose GlossGenius due to the ease of all that was available. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Value, Booking Online, Reminders, Marketing Review Source Response from GlossGenius September 13, 2025 Hi Misti-Lee! We are so grateful for this amazing review! It means so much to hear that GlossGenius has helped you build your clientele and that you’re seeing the benefits of online booking, reminders, and marketing. We understand that checking out multiple clients at once is a key feature to save time, and we hear you. This is exactly the type of feedback we need, and we'll definitely share this with our team for consideration. If you ever have any other feedback you'd like to share, please feel free to email us at support@glossgenius.com. We are committed to continuously enhancing the app for you, and thank you for taking the time to share your thoughts! TT Tara T. Owner Cosmetics Used the software for: 1-2 years ### "Turning Chaos Into Coin – One Booking at a Time”" July 4, 2025 5.0 Best decision of my life It keeps my schedule tight, my clients organized, and my income flowing. I love how professional everything looks—text reminders, sleek booking links, and a service menu that makes me look high-end without me lifting a finger. Clients love the easy interface. I love not chasing people down. Pros As a salon owner juggling appointments, staff, payments, and constant client communication, I’ve tried nearly every booking app out there—and GlossGenius is the one I’ve stuck with. Cons My only wish? That they’d improve the texting capabilities or allow mass messages with personal touches—because individual follow-ups take time I don’t always have. But even with that, it still earns a solid 9/10 from me. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Price and ease of use. User friendly. Customer service always available Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Affordable. More geared toward the spa salon industry. Platform was easy Review Source Response from GlossGenius July 8, 2025 Hi Tara! We're absolutely delighted to hear that you love GlossGenius and believe staying with us is one of the best decisions of your life! It really warms our hearts to know that our platform has positively impacted your experience. We'd be thrilled to hear more about the specifics you'd like to see in our text campaign for customization and the follow-up emails. Your thoughts are super important for us to tailor our communication effectively and make sure it aligns with your preferences. Whether it’s personalized offers, reminders, or content that reflects your interests! Please don't hesitate to reach out to us at support@glossgenius.com or text us at 1-888-979-7864 for any suggestions or feedback you have, as it helps us grow and improve. Thanks once again! :) JS Jarod S. Cosmetologist owner Arts and Crafts Used the software for: 2+ years ### "Jarods thoughts " July 2, 2025 5.0 Happy with them overall. Will continue working with you guys . Super simple to put together your website . Pros I love that it gives many updates on upcoming appointments. Also that it send them a link to leave a review . Super greatful for the glossgenius loans and how it pulls from each transaction. Helps a lot if needed . My clients always express how easy it is to book online. Cons How the updates are in the middle of our business days . When we can’t see our clients and have to use another form of payment. That’s not calculated into our total earnings . Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to try something new and see how well it worked . Review Source Response from GlossGenius July 7, 2025 Hi Jarods, We're thrilled our appointment notifications and client review links are boosting your engagement and online reputation. We're also glad GlossGenius loans are simplifying your finances with clear transaction data for easier tracking and future planning. We're happy your clients find the online booking system user-friendly, contributing to their satisfaction and retention. Regarding updates, we understand your concern about receiving them during business hours. We agree customizable update timings would be beneficial and appreciate you highlighting this. Your feedback is crucial for app improvements. For more feedback or questions, contact us at support@glossgenius.com or text 1-888-979-7864. Thank you for your valuable input and continued support! KC Kirby C. Cosmetologist Apparel & Fashion Used the software for: 2+ years ### "10/10 review " July 2, 2025 5.0 Hands down the best system I have ever used and I swear by it !!!! Clients love how easy it is for them to book ! Pros I love the waitlist and all the gold features ! Helps to navigate and run business smoothly! Easy to understand. Cons Some of the card reader designs and the website designs . I want something that match my branding colors. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Better features offered to stylist and customers . Gloss has a lot more to offer . Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features offered to both me and the clients easy use . Review Source Response from GlossGenius July 10, 2025 Hi Kirby! We’re thrilled to hear that you’re loving the waitlist and all the gold features, and that both you and your clients find the system easy to use! That’s exactly what we strive for! It means a lot to know that GlossGenius has become such a valuable part of running your business. We also really appreciate your feedback regarding the card reader and website design. We’d love to learn more about your brand, especially how we can better support your unique style. Feel free to share more details with us at support@glossgenius.com. We’ll make sure to share your feedback with our team as we continue making improvements to the online booking site and card readers. We’re always here and look forward to hearing more from you! VL Veronica L. Esthetic Health, Wellness and Fitness Used the software for: 2+ years ### "Glossgenius review by Bellas Studio" July 2, 2025 5.0 Over all it’s a great experience. Adding another security for no shows and disputes would be make this experience amazing. Pros I absolutely love the layout, colors, review option, honestly everything! My clients absolutely love this app and say it makes their booking experience so easy. Cons Sometimes clients can book appointments without credit cards. The cards that they add don’t have funds. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius The layout was more aesthetically pleasing Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed more options for services and it was just to plain. Review Source Response from GlossGenius July 11, 2025 Hi Veronica! We’re thrilled to hear that both you and your clients are enjoying the design, layout, and ease of booking with GlossGenius! It’s wonderful to know the platform is helping you deliver a smooth and polished experience. We also appreciate you taking the time to share your concerns around card verification and no-show protection. We do verify that the card entered at the time of booking is valid and is only charged when the appointment is checked out or if a cancellation fee is applied. That said, we truly understand the impact this has on your business. Please know that we’re taking your feedback seriously, as protecting your business is a top priority for us. We’ve shared your insights directly with our team and are actively working on ways to strengthen our security features to better support professionals like you. If you have any other ideas or suggestions, we’d love to hear them. Don’t hesitate to reach out to us at support@glossgenius.com. We’re always here to help! BH Bobbie H. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "This is the site you would love to receive and invite from!" September 16, 2025 4.0 Magnificent. I'm glad to be apart of the Gloss genius family. I have not really received any new clients from the site itself but my clients love that it is easy to maneuver through. Pros I love the layout format for both gold and regular plans. I love that they had forms we could use to make sure our clients were well aware of policies and that we were covered with color waivers. I also love the intake forms. I'm new to the loans but they have worked for me so far as well and I believe it is a plus for stylist who need to get ahead on some things. Cons I wish I had an area where I could sale products on the site. I am however able to go in myself and add a product to their checkout but I would love to have it available for them to purchase on site. With me being a Trichologist I focus on healing the body as a whole and offer affirmation/build me up packages for my clients. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) this site just made more since and the ability to show more of my work. Review Source Response from GlossGenius September 18, 2025 Hi Bobbie! Thank you for your feedback- It's such a delight to know you're loving how our forms and waivers help you with making sure your client is aware of your policies. Also, for our support to make sure you’re getting the most out of GlossGenius! :) We appreciate your feature requests regarding the ability to sell products on your website, and we are actively working on these. We are always enthusiastic about releasing core features. Your input is valuable to us, so if you haven't already, please feel free to share your requests directly with us at support@glossgenius.com. KP Kennedy P. CEO, Licensed Master Esthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "I’m sticking beside her!! " May 15, 2025 5.0 My overall experience with GG has been awesome. Other than a business bank account, I really don’t need much else. When I first started my business, GG made the administration part of entrepreneurship for me so easy and I was so grateful. Also, the rate for the gold subscription is well worth what it offers. The platform gives me plenty of room to grow and I love how I won’t have to change my platform when I have employees. Pros GG is a one stop shop for a booking software! I absolutely love the expense tracking come tax season. Cons Not being able to add multiple credit cards on client files, no memberships or recurring payments, not being allowed to collect cancellation fees until day of, not being able to distinguish what forms different clients have to sign, limited form options. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius One stop shop in a booking system, overall convenience, easy-to-navigate software. Review Source Response from GlossGenius May 17, 2025 Hi Kennedy! We’re beyond happy to hear that GlossGenius has been such a helpful part of your business journey, especially when it comes to managing the administrative side and preparing for tax season! It’s awesome to know that the platform has supported you from the start and continues to meet your needs as you grow. That means the world to us! We also truly appreciate you sharing your feedback about credit card options, membership, cancellation fees, and forms. Those are all excellent suggestions, and we’ll definitely be passing them along to our product team for consideration as we work to enhance the platform. Hearing directly from you helps us prioritize what matters most. If you ever have more feedback or ideas to share, we’d love to hear from you. Just send us a message at support@glossgenius.com anytime. Thanks again for being such a dedicated part of the GlossGenius community - We’re so glad you’re sticking with us! SW Shauntee W. Hair Stylist Cosmetics Used the software for: 1-2 years ### "10/10 would definitely recommend " February 20, 2026 5.0 It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Ease of process and client access. Price. Review Source Response from GlossGenius March 6, 2026 Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! ED Erica D. Cosmetologist Hospitality Used the software for: 2+ years ### "Get Gloss!!" February 20, 2026 5.0 I've been using it for 5 years now and refuse to switch. Very easy to use, a lot of business tools offered which is nice. I've used the gloss loan 3 times now i believe, that's been a life saver! Pros Manageability for myself as well as my clients is great! Easy to pop in and out of to check schedule and make appointments. Cons It signs me out quite often and I have to sign in with a code, other than that nothing else. Very happy with it. Review Source Response from GlossGenius March 4, 2026 Hi Erica! We truly appreciate you taking the time to share your experience! It means the world to hear that the tools we offer, including the GlossGenius financing, have been so valuable to your business over the past five years! Your positive feedback on the ease of managing your schedule and appointments for both yourself and your clients is exactly what we strive for. We also want to acknowledge your comment about being frequently signed out of the app. That is absolutely not the seamless experience we want our professionals to have. We would love to look into this specific concern to ensure your workflow remains as smooth as possible. Please reach out to us at support@glossgenius.com at your convenience so our team can take a closer look at what might be causing this. We look forward to your message! SI Sarai I. Salon owner Retail Used the software for: 1-2 years ### "Gloss Genius Glory " February 20, 2026 5.0 I’ve had a great experience since 2019 and I will not be going to any other app. I’ve tried some others out just to see the difference. Pros I’ve been with you guys since 2019 and I’ve seen the app grow in some amazing ways. The pricing is great for all of the features you get. Cons It updates a lot! I appreciate the effort put in but the features change a lot. You go from regular features to gold level features. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius Best features and cheaper processing fee Review Source Response from GlossGenius February 25, 2026 Hi Sarai! Thank you so much for your wonderful review and for being with us since 2019! We're thrilled to hear about your positive experience and that we've met your expectations. Your feedback truly helps us understand what our customers appreciate, and it's the best reward for our commitment to delivering the best service possible. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! BJ Brittne J. Hairstylist Consumer Services Used the software for: 6-12 months ### "Very satisfied " September 10, 2025 5.0 Pros I've never had an online booking service before and I'm so glad that I stuck with gloss genius as my first option. It is made managing my clients so much easier and they all love the option to book online with me as well. Cons There is only been a couple times when I've not been happy with the app when it was shut down for maintenance, which I think is understandable. Other than that, the only thing my clients complain about is that I can't customize exactly how many text message reminders. They each get some people love them and some people hate them. Review Source Response from GlossGenius September 14, 2025 Hi Brittne! We're thrilled to hear how much our online booking service has simplified your client management and how much your clients appreciate its convenience. It's truly an honor to support your business! We also genuinely appreciate you sharing your thoughts on areas for improvement. We understand your patience regarding the occasional maintenance, and please know we are fully committed to delivering a consistently seamless app experience for all our professionals. Regarding client reminders, we want to let you know that certain plans do offer the flexibility to tailor the frequency of these notifications. We would be delighted to help you set up your client notifications and discuss your preferences for when and how often your clients should receive them. Please feel free to connect with us at support@glossgenius.com so we can delve deeper into your needs. We look forward to hearing from you! KS Keneila S. Head spa Tech Cosmetics Used the software for: 1-2 years ### "HeadSpa Owner Review " February 20, 2026 5.0 It’s been an ease being able to add services, days on and off, and the security of my clients personal information! Pros The ease of scheduling appointments for my clients! There’s no learning curve for the average consumer with really helps since my clients are older. Cons I have yet to have an issue with the app! It’s great value for what I’m able to do between interacting with my clients and adjusting schedules in real time with proper notifications. Review Source Response from GlossGenius March 4, 2026 Hi Keneila! We are so glad to hear that you find the app easy to use, and it helps you manage your business well! We value your suggestions as we continuously develop new features. Please share any requests directly with our product development team at support@glossgenius.com; they carefully review every suggestion. Thank you for your time and thoughtful feedback. Have a lovely day! 🤗️ KJ Karla J. Makeup artist Cosmetics Used the software for: 1-2 years ### "The best of the best " September 11, 2025 5.0 Best website app ever . So easy to maneuver . My clients absolutely love how professional it is with the confirmation emails , texts and easy checkouts 🫶🏽 Pros How it easy it is to start up and build my website. Everything is broken down step by step and beginner friendly. Cons The business hours . I don’t think I can wait it to where I can out I’ll work 10am-2pm and 5pm-7pm . It doesn’t allow me to split up my time . That would be perfect to add on there for availability purposes. Review Source Response from GlossGenius September 14, 2025 Hi Karla! We're delighted to hear how much you appreciate the ease of setting up your website and the professional experience it provides for your clients! We also truly value your feedback regarding the flexibility of setting business hours. We understand your need to split your working time, and we appreciate you bringing this to our attention. There is a workaround for setting specific booking times, and we'd be happy to guide you through it. Your insight on this feature is incredibly helpful and will definitely be shared with our team for review and consideration. If you have any further suggestions, feedback, or need help with setting up the workaround, please don't hesitate to email us at support@glossgenius.com. Thank you for being a valued member of the GlossGenius community! KI Keyanndria I. Esthetician Cosmetics Used the software for: 1-2 years ### "I love it great for business " July 2, 2025 5.0 I’ve been with gloss since I opened my business and I love it my clients love it very easy to book I haven’t had shy issues that weren’t resolved immediately Pros The new forms of payment I absolutely love it because everybody isn’t able to pay in full at the time of service Cons Not having the option for customers to purchase their own products directly from the site that’s about the only thing Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) More professional and easier for clients Review Source Response from GlossGenius July 9, 2025 Hi Keyanndria! I really appreciate you taking the time to share your thoughts with us. We're delighted to hear that our new payment method is making your booking process easier and more enjoyable for you and your clients. It's fantastic to know that our efforts are positively impacting your experience. We're committed to creating a seamless and user-friendly platform, and feedback like yours is incredibly valuable in helping us achieve this. Thank you for suggesting the feature for selling products on your website. Your suggestion is important, and I'll ensure it reaches our development team for consideration. If you have any more ideas or features in mind, please feel free to share them at support@glossgenius.com or text us at 1-888-979-7864. Your feedback so important to us! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.