# GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GlossGenius the right Salon solution for you? Explore 349 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174830/GlossGenius/reviews --- GlossGenius 4.8 (349) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews CS Chelise S Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital!“ July 2, 2025 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 KS Kee S EstheticianCosmetics, Self-employedUsed the software for: More than 2 years. “That I am unable to customize the website to include pop-ups for specials and that I am not able to do a quick check out without having to create a client profile.“ July 2, 2025 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 BL Brooks L HairdresserRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order!“ June 3, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 349 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie G. Owner co-owner cosmetologist Consumer Services Used the software for: Less than 6 months ### "Fantastic system and great pricing" October 10, 2024 5.0 It’s been wonderful! Transfer was smooth! Great customer service! Pros I love that it is geared specifically towards our industry Cons That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Because it’s tailored specifically for salons Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) It was too pricey and more for larger salons not individuals! However I LOVED it but it cost too much. Review Source Response from GlossGenius October 22, 2024 Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at support@glossgenius.com anytime. Thanks again for your support—we’re excited to continue helping you grow your business! NA Natasha A. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Gloss is the best!" February 20, 2026 5.0 I am very pleased with my experience with Gloss Genius. I am so glad I made the switch. I wish I had made the switch sooner. Pros I like the way the Appointment management is set up and the value for your money. Gloss is always looking for ways to improve too. Cons At first it is a huge learning curve with gloss but once you get it figured out you will love gloss it. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) They don’t take care of their users. I like the protection program that is offered with gloss Review Source Response from GlossGenius March 4, 2026 Hi Natasha! Thank you so much for taking the time to share your feedback! We are thrilled to hear how pleased you are with your experience, especially with the appointment management setup and the value you're finding with GlossGenius. It's truly wonderful to know you feel protected and that you are enjoying the switch. We wish you had joined us sooner, too! We also appreciate your comment about the initial learning curve. We are constantly striving to make the platform as intuitive as possible, and we take this feedback to heart as we continue to improve. If you ever have any other questions, feedback, or need assistance, please don't hesitate to reach out to our team directly at support@glossgenius.com. Thank you again for being such an important part of the GlossGenius community! SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about . It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about ! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! DJ Devon J. Hair designer Hospitality Used the software for: 1-2 years ### "The absolute BEST" February 20, 2026 5.0 I couldn’t use anything else! Simple to use for me & my clients, payments are very simple, plus the amount of options in this app helps a lot when starting a new business. Pros I have used many different apps before but Gloss Genius has been the best of the best. Very easy for me & my clients to use! Cons That they don’t have like a type of “salon scale” so I can track the amount of color I use. I had to purchase another subscription for that. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro was so difficult to use for me and my clients. Review Source Response from GlossGenius February 25, 2026 Thank you, Devon, for your wonderful feedback and for being a fan of the app! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ EJ Erica J. Waxer Health, Wellness and Fitness Used the software for: 2+ years ### "Who’s Better for My Business Than Gloss Genius? No One!" July 2, 2025 5.0 My overall experience with Gloss Genius has been nothing short of amazing. The platform is incredibly user-friendly and packed with features that make running my business so much easier. From scheduling and client management to payments and reporting, there’s truly nothing this software can’t do. I especially love that it integrates Google reviews, which helps boost my online presence, and offers Buy Now, Pay Later options for clients, making my services more accessible. It’s an all-in-one solution that has completely streamlined my workflow, and I couldn’t be happier with it. Pros What I absolutely love about this software is how simple it is for my clients to book! They don’t have to download an app or set up a profile—just log in, book, and they’re good to go. It’s super convenient, fast, and totally user-friendly! Cons Before Gloss Genius, I didn’t have a way to track my time or pay myself efficiently—but now I do, and I absolutely love it! Their new features have made managing my business so much easier. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) There was too many moving parts on my old booking site with Gloss Genius Everything was all in one. Review Source CS Chelsea S. Nail Technician Consumer Services Used the software for: 1-2 years ### "I love how easy it is" September 10, 2025 5.0 I love it. It helps me keep everything organized and together in one place. I love that I can set goals, keep up with product and inventory, easily change things, communicate with clients, and the analytics and reports are life savers Pros That it’s so user friendly and affordable. All payments and processing are convenient and secure. Other than last fall I’ve had no bugs, issues, or crashes. Scheduling is a breeze and online booking is very simple for clients to navigate. Cons That I can’t create add on’s without adding time to services. At least not easily. IE if I want to charge for extra length I have to manually add it during checkout as opposed to adding it under services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Booker](https://www.capterra.com/p/90708/Booker/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing GlossGenius Ease of use, affordability, made for beauty industry Review Source Response from GlossGenius September 13, 2025 Hi Chelsea! We're thrilled to hear that you find GlossGenius user-friendly, affordable, and that it helps you stay organized with features like goal setting, inventory management, client communication, and analytics. It's great to know that payments and scheduling are also a breeze for you and your clients! We also truly appreciate you sharing your feedback regarding the add-on feature. We understand how important it is to be able to easily create, display, and use service add-ons during online booking and checkout. We will definitely share this with our team for review and consideration as we're always looking for ways to improve our platform. If you have any other feedback or questions, please don't hesitate to reach out to us at support@glossgenius.com. Thank you for being a valuable part of the GlossGenius community! MT Misti-Lee T. Owner Stylist Consumer Services Used the software for: 6-12 months ### "Satisfied & Thriving " September 10, 2025 5.0 I have been able to build clientele by using compared to old school paper/pencil. I’m most definitely satisfied with my experience. They continue to enhance and improve. Pros I appreciate the ease of booking appointments in person and online. The value compared to monthly cost, is an added bonus. I also appreciate the sense of security involved with the program and with support. Cons One thing that is time consuming, is not being able to check out multiple clients at the same time, especially when you have family members together. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius I chose due to the ease of all that was available. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Value, Booking Online, Reminders, Marketing Review Source Response from GlossGenius September 13, 2025 Hi Misti-Lee! We are so grateful for this amazing review! It means so much to hear that GlossGenius has helped you build your clientele and that you’re seeing the benefits of online booking, reminders, and marketing. We understand that checking out multiple clients at once is a key feature to save time, and we hear you. This is exactly the type of feedback we need, and we'll definitely share this with our team for consideration. If you ever have any other feedback you'd like to share, please feel free to email us at support@glossgenius.com. We are committed to continuously enhancing the app for you, and thank you for taking the time to share your thoughts! PG Patty G. License esthetician Cosmetics Used the software for: 1-2 years ### "Best booking site" September 10, 2025 5.0 Im very satisfied with I haven’t experienced any issues. I love my wait list options and how easy it is for clients to add themselves to the waitlist Pros The simplicity for my business and my clients love how easy it is to book a service and not being over complicated and how convenient it is to fill out consent forms Cons I wish it allowed us to set up different times for working days have to manually do it for each day. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing GlossGenius Easy to create my page and set up my services Review Source Response from GlossGenius September 12, 2025 Hey there, Patty! We appreciate you taking the time to share your feedback. We're thrilled to hear the simplicity of the app has supported your business and made booking easier for your clients. It’s great to know that you're loving the waitlist feature, too. We appreciate your feedback about setting different working hours—we understand how that could save time and are exploring ways to improve flexibility. Please feel free to email us at support@glossgenius.com if you have any other feedback. Thank you for choosing us. We're grateful to be part of your journey! JC Jessica C. Owner Hospitality Used the software for: 1-2 years ### "Just perfect" July 3, 2025 5.0 Amazing! Literally love it so much. This app has changed my experience as a salon owner and I’m super happy Pros Literally everything! But if u had to pick one I really love the ability to customize my client profiles Cons Nothing really. Everything is so user friendly and customizable. I think the only thing I would change is add in a way to send an invoice for pre booked services Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing GlossGenius My intuition. It felt more appealing and user friendly. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) More user friendly for my industry. No regrets. Review Source TT Tara T. Owner Cosmetics Used the software for: 1-2 years ### "Turning Chaos Into Coin – One Booking at a Time”" July 4, 2025 5.0 Best decision of my life It keeps my schedule tight, my clients organized, and my income flowing. I love how professional everything looks—text reminders, sleek booking links, and a service menu that makes me look high-end without me lifting a finger. Clients love the easy interface. I love not chasing people down. Pros As a salon owner juggling appointments, staff, payments, and constant client communication, I’ve tried nearly every booking app out there—and is the one I’ve stuck with. Cons My only wish? That they’d improve the texting capabilities or allow mass messages with personal touches—because individual follow-ups take time I don’t always have. But even with that, it still earns a solid 9/10 from me. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Price and ease of use. User friendly. Customer service always available Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Affordable. More geared toward the spa salon industry. Platform was easy Review Source Response from GlossGenius July 8, 2025 Hi Tara! We're absolutely delighted to hear that you love GlossGenius and believe staying with us is one of the best decisions of your life! It really warms our hearts to know that our platform has positively impacted your experience. We'd be thrilled to hear more about the specifics you'd like to see in our text campaign for customization and the follow-up emails. Your thoughts are super important for us to tailor our communication effectively and make sure it aligns with your preferences. Whether it’s personalized offers, reminders, or content that reflects your interests! Please don't hesitate to reach out to us at support@glossgenius.com or text us at 1-888-979-7864 for any suggestions or feedback you have, as it helps us grow and improve. Thanks once again! :) MM Micah M. Esthetician Cosmetics Used the software for: 2+ years ### "Great experience with GlossGenius!" July 2, 2025 5.0 I’ve used GG since 2023 and it’s been great for me! It’s very easy to navigate for both me and my customers and makes booking clients super easy! Pros I can book my appointments and receive payouts all in one place, and it’s so easy to navigate on both sides. Cons I personally haven’t had any bad experiences with GG. I know that it has gone down a few times but that happens with just about any site at any given point. It has not affected my business negatively at all. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing GlossGenius I liked the customization of the website more and the price point was great in my opinion. Review Source Response from GlossGenius July 9, 2025 Hi Micah! We're delighted to know our app simplifies appointment management and payout processes for you. Its intuitive design ensures quick access to essential features, allowing you to focus on delivering exceptional client service without the burden of complex software. Your enjoyment of the app since 2023 is fantastic to hear. Your satisfaction drives us, and it's incredibly rewarding to know we positively impact your daily operations. Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. We value your insights as we continuously strive to enhance the features that matter most to our users! ER Edna R. Wax Specialist Consumer Services Used the software for: 1-2 years ### "Love Gloss" July 2, 2025 5.0 5 stars since gloss is always integrating new things almost weekly. The goals settings is my favorite I love to see my progress weekly. Pros I absolutely love I’ve been utilizing the system for over 2 years now and I love how innovative they are and how they listen to all of our requests. Cons I only hope that Gloss makes the reports more customizable. I would love to break down my reports into more detail and be able to check out 2 guests in one transaction. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius This was more affordable and had more options that aligned with my business Review Source Response from GlossGenius July 10, 2025 Hi Edna! Thank you so much for your loyalty and for being with GlossGenius for over two years! It truly means a lot to us! We’re so glad to hear that the platform continues to support your business and that features like goal tracking are helping you stay motivated and on top of your progress. We also appreciate you taking the time to share your thoughts on reporting and checkout functionality. Having a deeper insight and greater flexibility at checkout can make a real difference in daily operations, and we understand entirely how enhancements in those areas could bring even more value to your workflow. We’ll be sure to pass your feedback along to our team for consideration as we continue improving the app. If you have any other suggestions or ideas, we’d love to hear them! Feel free to reach out anytime at support@glossgenius.com. We’re always here for you! AC Amanda C. Cosmetologist Consumer Services Used the software for: 1-2 years ### "So happy I chose Gloss" July 3, 2025 5.0 Very user friendly and just overall amazing! I am very happy I chose when I started my own venture and I tell others in the field about it all the time! Pros Instant payout and loans they are both so helpful to business owners. They help steady cash flow and make it easy for business owners who don’t want to get a bank loan. Cons Hmm this one is really hard I would say sometimes the app glitches when I am near a certain letter in the alphabet when choosing my clients to send a marketing text to. That is the only con I can think of! Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius The reviews were great and the pros outweighed the cons Review Source Response from GlossGenius July 11, 2025 Hi Amanda! We’re thrilled to hear that GlossGenius has been such a valuable tool in supporting your business! It’s great to know that features like Instant Payout and Genius Loan have helped you maintain steady cash flow and grow with confidence. We’re honored to be a part of your journey! We also appreciate you flagging the challenges you’ve experienced when navigating your client list during marketing campaigns. That definitely isn’t the typical behavior of the app, and we’d love the opportunity to take a closer look. If it happens again, please don’t hesitate to reach out to us at support@glossgenius.com so we can investigate and resolve this quickly for you. We’ll be standing by. Thanks again for choosing GlossGenius and for spreading the word. We’re so glad to have you in the community! BH Bobbie H. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "This is the site you would love to receive and invite from!" September 16, 2025 4.0 Magnificent. I'm glad to be apart of the Gloss genius family. I have not really received any new clients from the site itself but my clients love that it is easy to maneuver through. Pros I love the layout format for both gold and regular plans. I love that they had forms we could use to make sure our clients were well aware of policies and that we were covered with color waivers. I also love the intake forms. I'm new to the loans but they have worked for me so far as well and I believe it is a plus for stylist who need to get ahead on some things. Cons I wish I had an area where I could sale products on the site. I am however able to go in myself and add a product to their checkout but I would love to have it available for them to purchase on site. With me being a Trichologist I focus on healing the body as a whole and offer affirmation/build me up packages for my clients. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) this site just made more since and the ability to show more of my work. Review Source Response from GlossGenius September 18, 2025 Hi Bobbie! Thank you for your feedback- It's such a delight to know you're loving how our forms and waivers help you with making sure your client is aware of your policies. Also, for our support to make sure you’re getting the most out of GlossGenius! :) We appreciate your feature requests regarding the ability to sell products on your website, and we are actively working on these. We are always enthusiastic about releasing core features. Your input is valuable to us, so if you haven't already, please feel free to share your requests directly with us at support@glossgenius.com. JJ Jonelle J. Salon owner Cosmetics Used the software for: 6-12 months ### "Enhanced Beauty by J" July 2, 2025 5.0 I’ve had a awesome time using gloss genius! It’s very user friendly and makes my day go be smoothly! Pros Love how easy it is for my customers to use the gloss genius app! Gloss genius is very easy to schedule appointments! My customers love that they get reminders and are able to update things on their service on their own ! Cons Don’t really like how on holidays or before holidays the funds don’t get deposited same day. But overall great! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Square doesn’t have the features that I need to run my business! Review Source Response from GlossGenius July 11, 2025 Hi Jonelle! Thank you for your glowing review! We're thrilled you love GlossGenius, especially our seamless scheduling and effective reminders. It's great to know these tools efficiently manage your business and enhance your client experience. Your feedback validates our efforts to simplify your workflow. We appreciate your feedback on deposit timing, particularly around holidays. Adjusted payout timings during holidays are due to bank closures and processing times before holidays. We prioritize transaction security and accuracy, which sometimes requires adhering to bank operating hours. For details on our payment transfer schedule and holiday impacts, please refer to our support article here: https://support.glossgenius.com/en/articles/34-your-standard-payment-transfer-schedule Please don't hesitate to reach out with suggestions or questions at support@glossgenius.com. Our support team is here to help you succeed! :) SW Shauntee W. Hair Stylist Cosmetics Used the software for: 1-2 years ### "10/10 would definitely recommend " February 20, 2026 5.0 It’s been awesome over the years. I have recommended gloss to many professionals throughout the years. Pros The ease of use on their system, the backend and client experience is seamless. Love the payment options. Cons I don’t have anything to complain about. My clients love gloss. Maybe add more website design options. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Ease of process and client access. Price. Review Source Response from GlossGenius March 6, 2026 Hi Shauntee! Thank you so much for taking the time to share your feedback! It's fantastic to hear that the ease of use, seamless backend, client experience, and our payment options have made such a positive impact on your business. We truly appreciate you recommending GlossGenius to other professionals over the years. That means the world to us! We also appreciate your suggestion about adding more website design options. We're always looking for ways to enhance the platform, and your input is valuable as we consider future improvements. If you ever have any more suggestions, questions, or need assistance, please don't hesitate to reach out to us directly at support@glossgenius.com. Thank you for being such a wonderful part of the GlossGenius community! SP Shalaya P. Braider Cosmetics Used the software for: 2+ years ### "Glossgenius love" February 20, 2026 5.0 Great experience would recommend to everyone who wants to run a business an needs a booking site. Pros The ease of client bookings without a hassle. Just check my schedule an go. I love being a boss. Cons My lease favorite thing about the website is how all the services are lined up. Categories would be better. Review Source Response from GlossGenius March 4, 2026 Hi Shalaya! Thank you so much for sharing your review! We are so thrilled that the app is to your liking and makes booking easy for you! We take note of the services lined up on the website and share them with our product development team! We are currently building more features so please feel free to share your request with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! JV Jazmin V. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Great and amazing " February 22, 2026 5.0 Anazing it has been so simple to use this application and add and removed services and the prices and I love how people can pay overtime Pros I love how people can by and it is amazing they give great deals. I love how it’s easy to add services and remove services. Cons Nothing I have nothing to say about that because I love everything and the services that Gloss Geniouse gives it is so easy for my clients Review Source Response from GlossGenius March 16, 2026 Hi Jazmin! We are so happy to hear you’re loving the app! It’s wonderful to know that the service management tools and the option for your clients to pay over time have made things easier for your business. We noticed your high ratings for our features, but we saw a 3/10 regarding your likelihood to recommend us. We wanted to reach out and see if there’s anything we can do to improve your experience or truly earn those extra stars! Your feedback is incredibly valuable to us—please feel free to share any thoughts on how we can better serve you at support@glossgenius.com. We’re so grateful for your support and can’t wait to see your business continue to thrive! GB Grace B. Esthetician Mental Health Care Used the software for: 2+ years ### "I Love Gloss" July 2, 2025 5.0 My business looks more professional with Gloss. Gives me a relief, a big relief when it comes to make appointments. Pros It saves me time and money. Helps me bring custumers with the reviews area and it is so easy to check out. Cons Can't sell retail products online. For me will be great if this could be added. That will make it a full experience. Review Source Response from GlossGenius July 11, 2025 Hi Grace! We're so thrilled to know that GlossGenius helps you save time and money and brings your client reviews and enjoys our seamless checkout! It's wonderful to know these features are making your experience smoother and more efficient. We appreciate you bringing up the desire for enhanced functionality when selling products directly on your website; we understand the importance of a seamless e-commerce experience. We'll be sure to pass your feedback along to our team for consideration as we continue to improve the app. We value your insights as we continuously strive to enhance the features that matter most to our members Should you have any other feedback or questions, please feel free to contact us at support@glossgenius.com or text us at 1-888-979-7864. Thank you again for sharing your review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.