--- title: "GlossGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GlossGenius the right Medical Spa solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/174830/GlossGenius/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- GlossGenius 4.8 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of GlossGenius Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews BL Brooks L HairdresserRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order!“ June 3, 2026 LP Lyla P OwnerCosmetics, Self-employedUsed the software for: Less than 6 months. “Later on in the day, after putting a ticket in explaining what had happened with my account, I got an email explaining how switching subscriptions will automatically bill the subscription I switch to, which had absolutely nothing to do with what I said, so overall poor costumer service.“ March 20, 2026 CS Chelise S Salon OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I love the texting feature that allows me to automatically add client notes with a text response, and that I can also earn business capital!“ July 2, 2025 KS Kee S EstheticianCosmetics, Self-employedUsed the software for: More than 2 years. “That I am unable to customize the website to include pop-ups for specials and that I am not able to do a quick check out without having to create a client profile.“ July 2, 2025 TR Tatiana R Esthetician Owner and operatorCosmetics, Self-employedUsed the software for: 1-2 years. “It change my business from a hobby to a professional business and keeps my days organized, the reporting is so helpful for accounting too!“ February 20, 2026 DM Dafne M HairstylistCosmetics, Self-employedUsed the software for: 6-12 months. “That is hard for clients to see my info like my phone number to contact me and hope we can do more about designing the system and website more“ February 20, 2026 HM Hayli M Hair stylistArts and Crafts, Self-employedUsed the software for: 1-2 years. “I like the organization with each clients info with putting their formula in the notes and having pictures to sending out reminders for apt !“ February 20, 2026 KP Kortney P Licensed Massage TherapistLuxury Goods & Jewelry, Self-employedUsed the software for: 1-2 years. “I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more.“ February 20, 2026 ## Showing most helpful reviews Showing 1-25 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tara T. Owner Esthetician Cosmetics Used the software for: 2+ years ### "The best and most budget friendly software " January 3, 2025 5.0 I’ve been with loss for four years now and I tried to leave and I came right back because I missed your service Pros Everything about gloss is top notch I wouldn’t change it Cons I just wish I could check multiple technicians with one transaction and one client Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I hated the platform square used it wasn’t user friendly Review Source Response from GlossGenius January 11, 2025 Hi Tara! We’re thrilled to hear that you’ve been with GlossGenius for four years and that you returned because of the service we provide. We’re also happy to know that you find everything top notch! Regarding your request to check out multiple technicians in one transaction, we do offer multi-professional checkout! We’ll be sure to continue enhancing this feature based on your valuable feedback. If you have any other feedback or suggestions, please don’t hesitate to reach out to us at support@glossgenius.com. Thank you for choosing GlossGenius. We’re grateful for your continued trust in us! BL Brooks L. Hairdresser Retail Used the software for: 6-12 months ### "Gloss Genius is genius!" June 3, 2026 5.0 Gloss Genius is mainly used by people who work independently or own small salons/spas and it helps keep everything in order! Pros Appointment management and appointment scheduling made easy on the mobile access of this software. The online booking and security is value for money alone! Cons I had no issues. There were no learning curves and no bugs in the software. I highly recommend for anyone with salon business. Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) Better software for value of money in my opinion Review Source Response from GlossGenius June 30, 2026 Hi, Brooks! We're thrilled to hear about your positive experience and that you enjoy the appointment management systems and the security GlossGenius provides. We are currently building more features, so please feel free to share any requests with us directly at support@glossgenius.com - Our product development team carefully reviews all suggestions! We are so grateful for your time and thoughtfulness in sharing your feedback🤗️ Have a stellar day! SM Stephanie M. Hair Stylist. Owner Hospitality Used the software for: 2+ years ### "There are better options for your business" November 20, 2025 3.0 My overall experience with GlossGenius is that for a lower-cost system, it's okay. They are continuously raising the prices and making different tiers, which is normal, but they are trying to add too much too quickly. The system cannot keep up with it. They do not follow up with their members to see what they like and what they don't like. The lower cost was no longer worth the headache that GlossGenius created for my business. Pros What I liked most about GlossGenius is that when I first started using it, it was really aesthetically pleasing. It was one of the lower-cost options, and at that point it was important to me that it was extremely affordable. Cons What I didn't like about GlossGenius is that the system was always "down". There were a lot of times that I couldn’t get in to see what clients I had for the day, or I couldn’t find their color formula because I couldn’t even log into the system. Every time they make an update, it seems to throw everything off. They were constantly changing the aesthetics of it. Review Source Response from GlossGenius November 25, 2025 Hi Stephanie! Thank you for sharing your review! We're delighted you find our pricing to be extremely affordable. We also heard your feedback on the recent system update and the issues you've experienced with the app. Our team is actively working to enhance and improve your app experience. Please feel free to email us at support@glossgenius.com or give us a call at 1-888-979-7864 should you require any additional support. Have a wonderful day! AS Antonia S. President CEO Consumer Services Used the software for: 6-12 months ### "So far so good! " February 20, 2026 5.0 Great! I enjoy learning on th app and discovering new things. I would like to be able to edit the flyers in the app. Pros I love the easibilty of the website. Not only for me but my clients. I love the text messaging and the goals. I love everything even the gift cards! Cons I don’t like that I can post the gift cards, that I can only load one pic at a time and that I can’t upload videos. I’m still learning the app though. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I could not set up my website like GlossGenius and it’s so much easier and being able to add pictures and talk to them all at once without sending a group message is awesome! Review Source Response from GlossGenius March 2, 2026 Hi Antonia! We're thrilled to hear how much you and your clients love the ease of the website, the text messaging features, the goal-setting, and especially the gift cards. Your enthusiasm about discovering new things and learning on the app is truly encouraging! We also appreciate you bringing those challenges to our attention, specifically, the ability to post gift cards, the single-photo upload limit, the lack of video uploads, and the desire to edit flyers within the app. Feedback like this is incredibly valuable. We would love to learn more about the specifics of the challenges you're experiencing. This will allow us to share your detailed insights directly with our product development team for thorough review and consideration. Please reach out to us at support@glossgenius.com at your convenience so we can assist you and gather more information. We look forward to hearing from you! DP Daisy P. Hair Stylist Individual & Family Services Used the software for: 2+ years ### "My Personal Assistant GlossGenius " February 20, 2026 5.0 I really love using GlossGenius for my business it's like having an assistant that not only helps with clients reminders but to keep in file every service, formula and products they purchase. It really has made my job so much easier. Pros Appointment Management, Payment Processing, Security, Appointment Sccheduling, Client Mnagement, Value for Money, and Learning Curve, Cons Not being able to save more than 1 card payment since clients are always changing card payment. Not having holidays in the calender. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) GlossGenius has way more to offer and is way easier. Review Source Response from GlossGenius February 25, 2026 Hi Daisy! Thanks so much for the feedback and your awesome feature suggestions for saving Clients multiple cards on file! We also hear about the ability to add holidays to the calendar! We genuinely appreciate your suggestions and want you to know we're working to implement these requests. We're always pumped to roll out new core features. If you haven't yet, feel free to send your request directly to us at support@glossgenius.com! 🤗️ EW Erika W. Cosmetologist Cosmetics Used the software for: 2+ years ### "Be a Boss with Gloss" February 20, 2026 5.0 Overall, I am really enjoying Gloss. I love the convenience of the automated text. I also love that I am able to customize my features. It is very easy to navigate. Pros For me, I love that GlossGenius does the automated notifications for myself and for my clients. I have a hard time keeping up with that myself, so I appreciate that Gloss does it for me. Cons I wish there were more color options for my service items. There isn’t an option available for booking when room sharing. If there were an option for select services to allow for double booking(ie- if my roommate has a scheduled lash appointment , I can schedule hair appts during that time but my clients can not schedule lashes while she is lashing, that would be amazing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to have the option to customize my services. Review Source Response from GlossGenius February 25, 2026 Hi Erika! We appreciate you sharing your feedback and feature requests! Your suggestions are incredibly valuable to us, and we are actively working on implementing them. We are always eager to release new core features. If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or calling us at 1-888-979-7864. We're always here for you! SF Savanna F. Hair Salon Owner and Operator Consumer Services Used the software for: 1-2 years ### "Greatest Business Investment !" February 20, 2026 5.0 My overall experience has been absolutely amazing for my Business ! It has made booking so easy and I believe my business has grown because of it! My clients really appreciate The various payment options. GlossGenius is also very affordable, I will be upgrading to Gold soon! Pros It was a seamless transition for my clients The Polished presentation of the site, Really help present my business in the way I like! GlossGenius helps My appointment & client management tremendously! Cons Honestly, I can’t find anything that I dislike about GlossGenius! GlossGenius has only helped my business! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)[Booksy Biz](https://www.capterra.com/p/142741/Booksy/) I used GlossGenius as a client. I loved it from the client side of usage Review Source Response from GlossGenius February 25, 2026 Hi Savannah! We are so glad to hear that you find the app easy to use, and it helps you grow your business tremendously! We are constantly developing new features and would love for you to share any requests directly with our team at support@glossgenius.com. Our product development team carefully reviews every suggestion. We deeply appreciate the time and thoughtfulness you put into sharing your feedback. Have a stellar day! 🤗️ EM Elaire M. Owner Facilities Services Used the software for: 1-2 years ### "The Best Booking App" February 20, 2026 5.0 I’m pleased 1000% I really love everything about Glossgenius. It’s very much needed and easy to use along with setting up your favorites. Pros Being able to allow my clients to book out as far as I like. I’m not always available to recieve calls or answer text messages. Cons Not being able to get money instantly. Honestly that’s not even a problem but if I have to really goose it would be the fees attached. Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) It was an horrible experience, I was introduced by another user and I loved how I was able to try it out before I made my decision Review Source Response from GlossGenius February 25, 2026 Hi Elaire! I'm so glad to hear that you're loving the GlossGenius scheduling and website! I totally understand how important it is to get your payouts right away. Our payment processor offers the low processing fees which you can customize. We would love to help you with this! Just drop us an email at support@glossgenius.com or give us a call at 1-888-979-7864 anytime. Always here to help you! VA Valentina A. Owner Consumer Services Used the software for: 6-12 months ### "Good starter booking platform for solo business but not for scaling " December 10, 2025 4.0 Overall I find GlossGenius to be a good option for a small solo business, perhaps hair or massage. For a larger spa I found there to be lots of features lacking. The platform also heavily focuses on mobile app features instead of desktop version. Pros I liked that the platform was easy to use and they are always bringing on new features that users request. I also liked that it was easy for a client to schedule an appointment using the online booking system. For how many features are offered, I do believe you get great value for the money. Cons I wish the client facing website was more customizable. Everything is a preset template but it can be difficult to make it match your own branding. It would be nice to be able to have an option offer a website widget instead of a separate booking page since the domain isn't customizable. I did find the platform to be quite glitchy and didn't find it to be as robust for a growing business. The reports section were a joke. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I switched because I wanted to be able to keep a card on file and require deposits when booking an appointment which square did not have an easy option to do that. Review Source Response from GlossGenius December 13, 2025 Hi Valentina! Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform easy to use, appreciate our new features, and value the seamless online booking experience! We understand your points regarding the client-facing website's customization, the desire for a website widget, the platform's stability, and the depth of the reports section, especially as your business grows. Your constructive comments are incredibly valuable, and we assure you that we will share this directly with our product development team for thorough review and consideration. We are committed to continuously improving GlossGenius for all our members. If you have any further feedback, please feel free to email us anytime at support@glossgenius.com. Thank you for choosing GlossGenius! MR Makenzie R. Hair stylist Chemicals Used the software for: 1-2 years ### "Gloss genius review " February 20, 2026 5.0 I’ve had it for a couple years now and love It. I love that they also give you a finance option. It helps a lot Pros It’s organized and it texts my clients without me having to. Has so many options to choose from. Payments are affordable for the app Cons Nothing. I’d prefer this app over any of the other schedulers that I have ever used. Thank you so much Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) A friend had told me about it and I decided to switch and I’m glad I did Review Source Response from GlossGenius March 2, 2026 Hi Makenzie! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find GlossGenius organized, that the automated client texting is helpful, and that you've been with us for a couple of years now. Hearing that you would prefer our app over any other scheduler is truly the highest compliment! We're also glad that the finance option has been a great benefit for you. We are so grateful to have you as part of our community. Please know that we are always here for you. If you ever have any other questions or feedback in the future, don't hesitate to reach out to our team directly at support@glossgenius.com. We look forward to hearing from you! MB Melissa B. Hairstylist- owner Consumer Services Used the software for: 1-2 years ### "2 + years and still going!" September 10, 2025 5.0 I've had a very good experience with them thus far (2 years) and can't really find anything else to comment on! Always quick to fix hiccups & communicative. Pros Gloss Genius is the easiest software for beauty professional to use in my opinion. No spending weeks trying to smooth everything out, they make the transfer process beyond easy, though mine did take longer that my coworkers, it probably would have taken me 1000x times longer. Clients love that they don't need another password to remember and the reminder texts and emails aren't too much. Just enough reminders. I pay for the Gold service and have really enjoyed the mass text and email option - but don't like that you have to pay for more than 500 texts per month as they transferred all my clients from over ten years and it's a very long process to try and pick out the regulars or pay a big chunk to just send all. Appointment management and online booking and changes are easy on both mine and clients ends. There have been slight bug issues over the past few years but they are always beyond quick to get them fixed ASAP. I do not sell product so cannot comment on inventory personally, but i'm sure it's just as smooth as the rest. Cons My biggest complaint is really more so a bank issue than gloss genius but when the holidays align on Mondays or Tuesdays you won't get a pay out for 4-5 days straight so you have to pay the .10% fee which can be a lot of money if you have a big chunk sitting and need to pay bills. Switched from [Aura Salonware](https://www.capterra.com/p/181855/SalonOS/) so much i hated everything about it - way too over complicated. Review Source Response from GlossGenius September 12, 2025 Hi Melissa! Thanks for your detailed review. We're glad GlossGenius Gold and the app simplify your life with seamless transfers, appointment management, and online booking. We also appreciate that your clients find the login easy and value the reminder texts and emails. We understand your concerns about the mass text limit for your large client base; this feedback is vital as we evaluate our pricing for high-volume users. Regarding payout delays on bank holidays, we recognize your frustration. This is a systemic banking issue, and while instant payouts cover expediting costs, we understand where you’re coming from. We're actively exploring solutions to minimize delays and offer more flexibility. Your comments on our quick bug fixes and the app's smoothness reflect our team's hard work. Thank you for being a valued GlossGenius member; your feedback is crucial to our improvement. KW Kay W. Esthetician Consumer Services Used the software for: 1-2 years ### "Got what I need with Gloss" September 13, 2025 4.0 Overall gloss has been good to me.I would love to see memberships added.pls dont increase your price Pros I love and appreciate the price point most of all. Being a solopreneur has not been easy financially Cons The inability to invoice clients, and to use the suggested workaround was what I liked the least honestly Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Price,features and professional recommendations. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) The cost and the processing fee made me want to switch Review Source Response from GlossGenius September 15, 2025 Hi Kay! We’re truly grateful to support solopreneurs like you, and we’re glad the price point and ease of use have made a difference. We hear you on invoicing—your feedback is invaluable. We’re happy to share that we’ve just released a beta version of our in-app invoicing feature, and we’d love for you to check it out! Feel free to reach out to our team at support@glossgenius.com to learn more. Your suggestion about memberships is noted, and we’re always exploring ways to grow without compromising affordability. Thanks again for taking the time to share your experience and requests! BH Bobbie H. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "This is the site you would love to receive and invite from!" September 16, 2025 4.0 Magnificent. I'm glad to be apart of the Gloss genius family. I have not really received any new clients from the site itself but my clients love that it is easy to maneuver through. Pros I love the layout format for both gold and regular plans. I love that they had forms we could use to make sure our clients were well aware of policies and that we were covered with color waivers. I also love the intake forms. I'm new to the loans but they have worked for me so far as well and I believe it is a plus for stylist who need to get ahead on some things. Cons I wish I had an area where I could sale products on the site. I am however able to go in myself and add a product to their checkout but I would love to have it available for them to purchase on site. With me being a Trichologist I focus on healing the body as a whole and offer affirmation/build me up packages for my clients. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) this site just made more since and the ability to show more of my work. Review Source Response from GlossGenius September 18, 2025 Hi Bobbie! Thank you for your feedback- It's such a delight to know you're loving how our forms and waivers help you with making sure your client is aware of your policies. Also, for our support to make sure you’re getting the most out of GlossGenius! :) We appreciate your feature requests regarding the ability to sell products on your website, and we are actively working on these. We are always enthusiastic about releasing core features. Your input is valuable to us, so if you haven't already, please feel free to share your requests directly with us at support@glossgenius.com. Tara T. Owner Esthetician Cosmetics Used the software for: 1-2 years ### "Turning Chaos Into Coin – One Booking at a Time”" July 4, 2025 5.0 Best decision of my life It keeps my schedule tight, my clients organized, and my income flowing. I love how professional everything looks—text reminders, sleek booking links, and a service menu that makes me look high-end without me lifting a finger. Clients love the easy interface. I love not chasing people down. Pros As a salon owner juggling appointments, staff, payments, and constant client communication, I’ve tried nearly every booking app out there—and GlossGenius is the one I’ve stuck with. Cons My only wish? That they’d improve the texting capabilities or allow mass messages with personal touches—because individual follow-ups take time I don’t always have. But even with that, it still earns a solid 9/10 from me. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius Price and ease of use. User friendly. Customer service always available Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Affordable. More geared toward the spa salon industry. Platform was easy Review Source Response from GlossGenius July 8, 2025 Hi Tara! We're absolutely delighted to hear that you love GlossGenius and believe staying with us is one of the best decisions of your life! It really warms our hearts to know that our platform has positively impacted your experience. We'd be thrilled to hear more about the specifics you'd like to see in our text campaign for customization and the follow-up emails. Your thoughts are super important for us to tailor our communication effectively and make sure it aligns with your preferences. Whether it’s personalized offers, reminders, or content that reflects your interests! Please don't hesitate to reach out to us at support@glossgenius.com or text us at 1-888-979-7864 for any suggestions or feedback you have, as it helps us grow and improve. Thanks once again! :) JS Jarod S. Cosmetologist owner Arts and Crafts Used the software for: 2+ years ### "Jarods thoughts " July 2, 2025 5.0 Happy with them overall. Will continue working with you guys . Super simple to put together your website . Pros I love that it gives many updates on upcoming appointments. Also that it send them a link to leave a review . Super greatful for the glossgenius loans and how it pulls from each transaction. Helps a lot if needed . My clients always express how easy it is to book online. Cons How the updates are in the middle of our business days . When we can’t see our clients and have to use another form of payment. That’s not calculated into our total earnings . Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to try something new and see how well it worked . Review Source Response from GlossGenius July 7, 2025 Hi Jarods, We're thrilled our appointment notifications and client review links are boosting your engagement and online reputation. We're also glad GlossGenius loans are simplifying your finances with clear transaction data for easier tracking and future planning. We're happy your clients find the online booking system user-friendly, contributing to their satisfaction and retention. Regarding updates, we understand your concern about receiving them during business hours. We agree customizable update timings would be beneficial and appreciate you highlighting this. Your feedback is crucial for app improvements. For more feedback or questions, contact us at support@glossgenius.com or text 1-888-979-7864. Thank you for your valuable input and continued support! KC Kirby C. Cosmetologist Apparel & Fashion Used the software for: 2+ years ### "10/10 review " July 2, 2025 5.0 Hands down the best system I have ever used and I swear by it !!!! Clients love how easy it is for them to book ! Pros I love the waitlist and all the gold features ! Helps to navigate and run business smoothly! Easy to understand. Cons Some of the card reader designs and the website designs . I want something that match my branding colors. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing GlossGenius Better features offered to stylist and customers . Gloss has a lot more to offer . Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features offered to both me and the clients easy use . Review Source Response from GlossGenius July 10, 2025 Hi Kirby! We’re thrilled to hear that you’re loving the waitlist and all the gold features, and that both you and your clients find the system easy to use! That’s exactly what we strive for! It means a lot to know that GlossGenius has become such a valuable part of running your business. We also really appreciate your feedback regarding the card reader and website design. We’d love to learn more about your brand, especially how we can better support your unique style. Feel free to share more details with us at support@glossgenius.com. We’ll make sure to share your feedback with our team as we continue making improvements to the online booking site and card readers. We’re always here and look forward to hearing more from you! VL Veronica L. Esthetic Health, Wellness and Fitness Used the software for: 2+ years ### "Glossgenius review by Bellas Studio" July 2, 2025 5.0 Over all it’s a great experience. Adding another security for no shows and disputes would be make this experience amazing. Pros I absolutely love the layout, colors, review option, honestly everything! My clients absolutely love this app and say it makes their booking experience so easy. Cons Sometimes clients can book appointments without credit cards. The cards that they add don’t have funds. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing GlossGenius The layout was more aesthetically pleasing Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Needed more options for services and it was just to plain. Review Source Response from GlossGenius July 11, 2025 Hi Veronica! We’re thrilled to hear that both you and your clients are enjoying the design, layout, and ease of booking with GlossGenius! It’s wonderful to know the platform is helping you deliver a smooth and polished experience. We also appreciate you taking the time to share your concerns around card verification and no-show protection. We do verify that the card entered at the time of booking is valid and is only charged when the appointment is checked out or if a cancellation fee is applied. That said, we truly understand the impact this has on your business. Please know that we’re taking your feedback seriously, as protecting your business is a top priority for us. We’ve shared your insights directly with our team and are actively working on ways to strengthen our security features to better support professionals like you. If you have any other ideas or suggestions, we’d love to hear them. Don’t hesitate to reach out to us at support@glossgenius.com. We’re always here to help! NF Nadine F. Massage Therapist and cosmetologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Gloss flying high" July 2, 2025 5.0 Just the best i had clover before it was just not for me. GLOSS WILL ONLY GET BETTER SO I AM NOT WORRIED KEEP UP THE GREAT WORK AND KEEP HIRING THE BEST. Pros Wow i wish i have more space but the service is phenomenal and they listen to us they take notes on what we ask for like the packages this is awesome and i know it is only going to go up from there, just awesome 👌. Cons When i find one i will let you know, but for now any little thing i know will be taken care of everything cannot be fixed overnight i am patient Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing GlossGenius The price the set and i just felt in my gut that it was perfect for my business Review Source Response from GlossGenius July 9, 2025 Hi Nadine! Thank you so much for taking the time to share your feedback. We're thrilled to hear how much you love the packages feature, and it's truly fantastic to know that our efforts are positively impacting your experience. We're also delighted that you find both our service and customer support to be phenomenal. We are deeply committed to creating a seamless and user-friendly platform, and feedback like yours is incredibly valuable in helping us achieve this goal. Please don't hesitate to share any more ideas or features you have in mind! Your input is crucial in helping us improve and adapt to your needs. You can reach us at support@glossgenius.com or text us at 1-888-979-7864. Thanks again for your feedback! KP Kortney P. Licensed Massage Therapist Luxury Goods & Jewelry Used the software for: 1-2 years ### "Wonderful app!" February 20, 2026 5.0 Great app! I recommend it to all my massage and cosmetology people! I love how versatile it is as well as user friendly! Pros I love having everything I need in my app,easily accessible and secure! I also love the fact that I can have it on multiple devices, so I always have a form of my schedule on me. Cons I don't necessarily like that I have to pay for gold to get a SOAP note format; I feel the app is set up more ideally for cosmetology than for massage,unless you pay more. Review Source Response from GlossGenius February 26, 2026 Hi Kortney! We're thrilled to hear that you love the convenience of having everything you need securely accessible across multiple devices! That's exactly the versatile and user-friendly experience we strive for! It's wonderful that you recommend us to both your massage and cosmetology peers. We also genuinely appreciate your comment on the SOAP note format and the features available to massage and cosmetology professionals, particularly across different tiers. Understanding where our app can be better optimized for all types of beauty and wellness professionals is invaluable to us, and we are constantly working to improve and expand our features. If you have any further suggestions on how we can enhance the app's functionality, please don't hesitate to email us directly at support@glossgenius.com. Your insights help guide our development efforts! CH Carla H. Hairstylist Cosmetics Used the software for: 2+ years ### "Gloss Boss 4eva" February 20, 2026 5.0 I really have been so happy with the app and its user friendly platform! The opportunities to finance through Stripe Capital makes it easy to grow my business too! Pros I love how it helps the stylist be the most successful possible and the customer service is incredible! Cons That I can’t book to haircuts in one service. For example, 2 kids haircuts on the same ticket in the same family. Review Source Response from GlossGenius March 6, 2026 Hi Carla! We’re thrilled to hear how much the app has helped you succeed and that you've had an incredible experience with our customer service! We're also glad to know that features like GlossGenius financing (Stripe Capital) are helping you grow your business. We definitely hear you regarding the challenge of booking multiple of the same service. That's a clever idea that would certainly streamline the booking process, and we are absolutely going to share this feedback with our product development team for their review. If any other ideas or questions come up, please don't hesitate to reach out to us directly at support@glossgenius.com. We truly appreciate you taking the time to share your feedback and for being a valued member of our community! JS Jamie S. Owner master Stylist Health, Wellness and Fitness Used the software for: 6-12 months ### "Gloss genius fan " February 20, 2026 5.0 Excellent easy to use - i like my goal i set each week and the ease of putting in my services. Customers are very happy with online booking. Pros The simplicity of not needing an app for people to do online booking. Setting goals etc. I like the ease of it all Cons I really don't have a con - everything is easy to navigate through and understand how to use. I am looking fireard to exploring more options that are available. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) New state new beginnings and more current Review Source Response from GlossGenius February 25, 2026 Hi Jamie! Thank you for sharing your feedback about the easy navigation and setting a goal each week! It truly means a lot to us and helps us understand what our customers appreciate. We're thrilled to hear about your positive experience! If you have any more thoughts to share or need assistance, please don’t hesitate to reach out by emailing us at support@glossgenius.com or by calling 1-888-979-7864. We're always here for you! 🤗️ ME Marcella E. Esthetician Consumer Services Used the software for: 1-2 years ### "Easy breezy booking!" February 20, 2026 5.0 Easy to use and set up, very convenient! I enjoy the simplicity and the amount of help the is available for me as the user. Pros How easy it is for my clients to navigate! Not only is it a breeze for them to find services and dates, but it’s also convenient for them to reschedule if/when needed. Cons The “time after appointment” accumulation when a client books more than one service. For example, if I have 5 minutes after each service, and a client books 3 services, it adds 15 minutes after their appointment when I only need the 5! Review Source Response from GlossGenius March 2, 2026 Hi Marcella! Thank you so much for taking the time to share your feedback! We're thrilled to hear that you and your clients are enjoying the ease of use and convenience of the booking and rescheduling process. We also want to acknowledge your comment about the accumulation of "time after appointment" when a client books multiple services. We definitely understand how that can affect your schedule, and we want to assure you that you absolutely have the ability to edit this! We would be happy to guide you on how to adjust this in the app. Please reach out to us at support@glossgenius.com so we can walk you through the steps and assist with any other questions you may have. Thank you again for being such a valuable part of our community! JV Jazmin V. Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Great and amazing " February 22, 2026 5.0 Anazing it has been so simple to use this application and add and removed services and the prices and I love how people can pay overtime Pros I love how people can by and it is amazing they give great deals. I love how it’s easy to add services and remove services. Cons Nothing I have nothing to say about that because I love everything and the services that Gloss Geniouse gives it is so easy for my clients Review Source Response from GlossGenius March 16, 2026 Hi Jazmin! We are so happy to hear you’re loving the app! It’s wonderful to know that the service management tools and the option for your clients to pay over time have made things easier for your business. We noticed your high ratings for our features, but we saw a 3/10 regarding your likelihood to recommend us. We wanted to reach out and see if there’s anything we can do to improve your experience or truly earn those extra stars! Your feedback is incredibly valuable to us—please feel free to share any thoughts on how we can better serve you at support@glossgenius.com. We’re so grateful for your support and can’t wait to see your business continue to thrive! BJ Brittne J. Hairstylist Consumer Services Used the software for: 6-12 months ### "Very satisfied " September 10, 2025 5.0 Pros I've never had an online booking service before and I'm so glad that I stuck with gloss genius as my first option. It is made managing my clients so much easier and they all love the option to book online with me as well. Cons There is only been a couple times when I've not been happy with the app when it was shut down for maintenance, which I think is understandable. Other than that, the only thing my clients complain about is that I can't customize exactly how many text message reminders. They each get some people love them and some people hate them. Review Source Response from GlossGenius September 14, 2025 Hi Brittne! We're thrilled to hear how much our online booking service has simplified your client management and how much your clients appreciate its convenience. It's truly an honor to support your business! We also genuinely appreciate you sharing your thoughts on areas for improvement. We understand your patience regarding the occasional maintenance, and please know we are fully committed to delivering a consistently seamless app experience for all our professionals. Regarding client reminders, we want to let you know that certain plans do offer the flexibility to tailor the frequency of these notifications. We would be delighted to help you set up your client notifications and discuss your preferences for when and how often your clients should receive them. Please feel free to connect with us at support@glossgenius.com so we can delve deeper into your needs. We look forward to hearing from you! KJ Karla J. Makeup artist Cosmetics Used the software for: 1-2 years ### "The best of the best " September 11, 2025 5.0 Best website app ever . So easy to maneuver . My clients absolutely love how professional it is with the confirmation emails , texts and easy checkouts 🫶🏽 Pros How it easy it is to start up and build my website. Everything is broken down step by step and beginner friendly. Cons The business hours . I don’t think I can wait it to where I can out I’ll work 10am-2pm and 5pm-7pm . It doesn’t allow me to split up my time . That would be perfect to add on there for availability purposes. Review Source Response from GlossGenius September 14, 2025 Hi Karla! We're delighted to hear how much you appreciate the ease of setting up your website and the professional experience it provides for your clients! We also truly value your feedback regarding the flexibility of setting business hours. We understand your need to split your working time, and we appreciate you bringing this to our attention. There is a workaround for setting specific booking times, and we'd be happy to guide you through it. Your insight on this feature is incredibly helpful and will definitely be shared with our team for review and consideration. If you have any further suggestions, feedback, or need help with setting up the workaround, please don't hesitate to email us at support@glossgenius.com. Thank you for being a valued member of the GlossGenius community! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.