# Page 2 | eFax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eFax the right Fax Server solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174254/eFax/reviews --- eFax 4 (70) [View alternatives](https://www.capterra.com/p/174254/eFax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of eFax ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kobey C. IT Specialist Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Convenient and Secure Faxing Solution with Seamless Integration" December 26, 2024 5.0 My overall experience with eFax has been very positive. The convenience of being able to send and receive faxes via email has been a game-changer, eliminating the need for a physical fax machine and allowing me to manage faxes from anywhere. Pros One of the most liked aspects is its convenience; it allows users to send and receive faxes via email, eliminating the need for a physical fax machine. Cons Genuinely I do not have anything to hate about eFax. Review Source MB Melanie B. Owner Retail Used the software for: 1-2 years ### "Great for people who send minimal faxes and wont require customer support" September 6, 2024 3.0 My overall experience with e-Fax was was I would have to say like 6.5. I think initially the App was great until people started getting the numbers from data brokers and flooding the fax lines with spam and the lines just couldn't handle that type of traffic which is a shame because the app was a great App to use. It was so easy to integrate with your contacts and and drop box and you didn't have to worry about making face page for your fax. When your faxes came in they went directly to a cloud so you didn't have to worry about losing any faxes. Pros I first started using e-fax when it first came out and I really did it! The fact that it links with Google and the drop box was great! If something needed to be faxed it didn't matter where I was I could just upload the document and send it and it already has it's own cover sheet and you just upload your contacts and send which is great you don't have to worry about going into word and making your own version of a cover sheet. It takes care of everything that you need right away. Cons The only thing that I did not like about e-fax was the customer service, I started get flooded with a bunch of spam of faxes to the point that it was shutting my down and I could no longer log in and this was long after my trial and I had signed up early enough that they were still giving out free trials at the time. And I could no longer log in even after paying. It took forever to get a hold of customer support and I cleared the cache and did everything that they said to do. Review Source BS Beverly S. Owner Financial Services Used the software for: Less than 6 months ### "Did exactly what we needed" June 16, 2025 5.0 We had a great experience. It was easy to create an account, we sent out our documents without issues, and the interface was user-friendly. Plus, they have a mobile app! I wish the price was lower, but it is on par with competitors. Pros I liked that I didn't need to purchase any extra machines to be able to use the service. Sending a fax is a rare occurrence for us, so when we needed to send one it needed to be through a secure easy-to-use service. I was able to easily send the fax I needed online and confirmed that the recipient got the documents without any issue. The interface was easy to use and I felt confident that my data was secure, especially since this company has been around for quite awhile. Cons While I feel the price is competitive, it's still more than what we would like to pay on a regular basis. When we used it we were able to sign up for a free trial first, so that was definitely an incentive to try it. Review Source EB Eric B. Manager Insurance Used the software for: 1-2 years ### "A must have for small businesses. Dump your old fax machine." January 22, 2025 5.0 I use it daily with my business. I send faxes to government agencies as well. Pros I've been using eFax for years! Its very stable, and more reliable than a traditional fax thanks to its trail. Cons Its a little pricey. Emails are free, I feel eFax in general should be cheap Review Source ML Miri L. Office Manager Real Estate Used the software for: 2+ years ### "Online fax" December 23, 2024 3.0 Pros I like that you don't need the old fashioned clunky fax machine Cons The website doesn't load so fast and I keep jumping between the old and new version due to that. Review Source Alicia D. CEO Law Practice Used the software for: 1-2 years ### "Mistake to switch to them; very disappointed " June 12, 2020 1.0 It has been terrible. They lied about pricing. Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call. I’ve had faxes not go through at times and no way to fix it. I tried to port my numbers out and they play games to avoid releasing the numbers — for six months and counting — while also telling me that I have to keep paying for service until after the numbers are ported or they won’t port them. They claimed to have sent me a PIN (they haven’t) when it’s just the last four of your credit card (not secure). Overall, this is a terrible company and I encourage people to stay away. Pros I switched to eFax for two reasons: it was supposed to be cheaper than Vonage (that turned out to be a lie) and the app is decent for my iPhone. The app is just about the only thing I like, but it’s pretty basic. Cons The company itself has scammy sales people, a difficult to use portal for your account, and the worst customer service in the world. Don’t expect them to help you with any issues at all. They will not understand and send you in circles. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Online Fax Service](https://www.capterra.com/p/186357/Online-Fax-Service/) Reason for choosing eFax Pricing and features — especially the app for my phone so I could monitor incoming documents. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) It was supposed to be $17 for two lines and I was paying $20 at Vonage, plus the app was a big selling point for me. After I switched, eFax began charging me $17 per line (double the quote) and refused to correct it even after I showed them my emails confirming the pricing. Review Source LD Lisa D. Billing Administrator Computer Software Used the software for: 2+ years ### "Don't waste time standing at a fax machine. eFax will simplify your daily activities!" June 12, 2023 5.0 I've loved this product since it was introduced and implemented in our software. I was one of two users who were given the permissions to use this product and it's quick and easy to implement and use. I've been thrilled using it instead of standing at a fax machine. Pros I love the ease of sending faxes through this product. I used to stand at a fax machine punching in numbers. Faxing is now completed with a click of a button. Cons We use eFax as an integration with our software, TrialWorks. It became a life saver once we implemented this software. We are able to fax customers directly through their case. Review Source VR Verified Reviewer Practice Director Mental Health Care Used the software for: 2+ years ### "Over-priced for inconsistent service. " February 12, 2019 2.0 Needed a virtual fax system that allows our virtual practice administrators to check inbound faxes and allow our clinicians to send outbound faxes without having to buy equipment for our 15 offices. Also allows us to avoid having to allocate and secure space within our office for HIPAA compliance related to faxing. Pros HIPAA compliant, virtual fax system which allows our multi-office healthcare practice to manage all fax volume (especially inbound faxes) without having to buy multiple machines, train multiple staff, etc. eFax was willing to provide a Business Associate Agreement (BAA), which is necessary for compliance. Cons We changed after getting consistent complaints from clients and other providers that they're faxes were not going through. We even lost a referral source due to their exhaustion with us not getting their referrals and records. When we found a lower priced option, we beta-tested it on a parallel basis and switched after 30 days. Also, their interface feels a little antiquated and quirky compared to the other provider we switched to. Review Source Sarah J. Freelance Writer/Video Content Creator Consumer Services Used the software for: 2+ years ### "Never Fails Me" May 27, 2023 5.0 My review speaks for itself! I love eFax! Pros I’ve been using the EFax services for about 16 years now in general, I suggest using this for anyone. A lot of times I have Files and I may not be around the printer, but I need to get my paperwork to where it has to go, the best thing to use is effects. As long as you can use the other system that I use Adobe and then I integrate that with effects and send my signed and sealed paperwork straight to wherever I want to in the world. I love this product, I will forever be a customer. Cons I can’t really think of any cons at this moment lol. Reason for choosing eFax Because I used EFax regularly in the beginning when I had it basic, I would never be disloyal and go somewhere else if they’re offering an added service now that I’ve upgraded my lifestyle. Review Source VR Verified Reviewer Social Worker Hospital & Health Care Used the software for: 2+ years ### "Digital Faxing with HIPAA Compliance" September 5, 2019 4.0 eFax Corporate allows me to achieve more by digitally faxing documents with HIPPA compliance. Pros At the surface, eFax Corporate provides what you expect, a digital fax that allows you to fax directly to an individuals email, and it does it well. It also allows you to sign documents within the application, offers mobile applications and what got me the most excited, it works with GoogleDrive. Cons My biggest draw back is their limits on page/file size. Sometimes the charts I have to send are robust and I have to break them down into multiple faxes. Review Source VR Verified Reviewer Governance, Risk & Compliance Administrator Legal Services Used the software for: Less than 6 months ### "I never thought faxing would be so exciting!" August 31, 2019 5.0 We needed to remain nimble to use fax to support government clients and interface with doctors/clinics/etc. We had pretty much overlooked fax completely and tried a host of free services that ultimately would fail and cause embarrassment. The eFax system is intuitive, robust, and decently affordable given its attributes. Pros It sends big files, it has a Mac desktop app, fax & sign, e-sign, mobile apps. I could go on for a while. There are tons of fax over email services, many of them are free. But if you work with rural courts, medical practitioners, government offices, etc., you are using fax. Add in the HIPAA compliance and this is the easiest money we've ever spent for so many solid features in one simple tool- even Google Drive support which helps because that is the core of our operations infrastructure. Cons You quickly pass the incoming/outgoing page limits, but the product is worth it. There are caps to users on a plan, ours was at 5 so it was fine normally but in intern season it became a challenge. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing eFax The ability to send faxes over >1GB Review Source CE Candace E. Help Desk Analyst Computer Hardware Used the software for: 2+ years ### "eFax securely sends your documents!" April 22, 2018 4.0 eFax by J2 offers end-users the ability to send secured faxes online. End-users can use eFax by J2 to send faxes via a computer desktop, laptop, or mobile device. The benefits of eFax is sending outgoing or receiving incoming faxes via a personally selected fax number. eFax allows users to manage account online. eFax is a great online faxing tool. Pros eFax allows end-users to send documents online. eFax offers a free trial to send 150 pages per transfer. eFax allows end-users to send 150 incoming as well as outgoing faxes per the free trial. eFax does not require an initial activation fee. eFax allows end-users to select personal faxing number. eFax offers two types of subscriptions such as Plus and Pro with two different types of feature prices. Cons eFax at one point in time was a free service and now requires payment. eFax interfaces with a third party cloud storage. eFax collects cookies and session cookies ID per user and their computer. eFax company server stores personal information that may identify the user. eFax is required to maintain information per user for a limited time, within the terms of agreement of privacy, that time frame is unidentifiable. Review Source Jon A. Application Support Team Lead Medical Practice Used the software for: 1-2 years ### "Integrates well and is reliable" April 17, 2018 4.0 Pros I love how easy this is to use and the level of integration it has with our software. We send and receive faxes for it with very few problems. Their customer support team is out of this world. The longest I've waited for a reply was under an hour and that was because our direct rep was on a plane. We commonly have less than 5 minute response times. They give good price breaks on quantity.. we send and receive about 70,000 pages per month and get a great rate. Much more economical than maintaining standard machines. Cons There are obscure file\\page size limits on faxes sent through their API. They have a new version but it does not work with our software yet. Review Source Kelly M. Branch Manager Financial Services Used the software for: 2+ years ### "one of my most used tools" September 13, 2019 5.0 provides me with a tremendous amount of value in customer relations and profitability with the time factor in response time. it gives me an edge over my competition Pros this enables me to receive my faxes no matter where I'm at. it also lets me decide if and who can be added to distribution list. im anle to respond to my merchants regardless of my location. Cons sometimes it can be a little slower than traditional fax to receive. there have been occasions thst i have had to have items faxed to office fax instead. Review Source VR Verified Reviewer Business Manager Hospital & Health Care Used the software for: 1-2 years ### "Love This Company!" April 18, 2019 5.0 Pros We started using eFax's services roughly a year ago. I can tell you right now, we've never had an issue. It was setup seamlessly and has worked without any issues since. eFax allows us to have remote workers now, which is awesome! Cons I have absolutely no complaints about eFax. I would recommend them to any business that is looking to do away with their fax machine. Review Source PH Patricia H. Owner Accounting Used the software for: 2+ years ### "CANCELLATION NIGHTMARE" November 29, 2019 1.0 This company doesn't deserve any stars. I signed up no problem but when it came time to cancel it was an absolute nightmare! I was billed for 3 years of service that I didn't use. I had proof of cancellation but was told no refund because I emailed my request to cancel to the wrong company department. I would have expected a reputable company to forward it to the proper department or email back to let me know of the mistake. It has cost my company over $400 CDN over 3 years. They kept my credit card info and just continued to bill me each year, ignoring my requests to cancel the service and without my permission. After 45 minutes on the phone and a chat with the manager. I'm told he will put a request through to the finance department for a pro-rated partial refund. Then he went further to say that they may not accept my request. At this point I'm feeling this company are scammers. They took $ from my credit card for a service I wasn't using and didn't cancel it on 3 occasions (twice by phone, once by email) when requested to do so. Pros It appeared to be affordable at the time we signed up. Cons It has been extremely difficult to cancel the service. Review Source SG Seth G. Manager/SA Arts and Crafts Used the software for: I used a free trial ### "eFax Why do we still need to fax stuff?" April 29, 2022 1.0 The price was right, but the ability to have successful fax delivery was inadequate. Pros Easy to set up free trial account. Easy to navigate tools. Easy to add contacts. Easy to cancel account. Cons Issues with connecting to fax lines. Failed fax delivery. Tried to call customer support but the VoiP they use is pretty voice quality. Ended up needing to email as I could not make out the customer services words over phone. Review Source DH Deborah H. Marketing Manager Financial Services Used the software for: 2+ years ### "A real must have for any business" October 12, 2019 5.0 Overall, there is no other option than eFax. The ease of use and the convenience it provides is priceless. Pros Our entire team is on the road most of the time and we are being faxed docs continuously throughout our day. We'd be grounded at the office if not for eFax. The number one thing I like is the convenience it provides. Cons The cost to use eFax can be a bit pricey. But I've tried the other options out there and have determined that eFax is worth the cost. Review Source CG Cecelia G. Senior Housing Counselor/Loan Servicing Used the software for: 2+ years ### "I use eFax directly or with our 800#. Easy to use.Perfect if you have your directly line to pick up" May 9, 2018 4.0 Pros A like my personal eFax number. I don't have to wait for someone to look up the faxes for me. I go in my fax and access directly. The system saves your faxes for a long time. You can create folders to save the fax into. Sending faxes is easy and it saves the contacts especially when you have multiple requests from a certain agency. Faxes are clear. I love my eFax. Cons It is hard when you only have one number to send and receive faxes to especially when someone other than you handles the faxes. I don't like when you get faxes repeatly from other businesses that do not belong to you. Review Source DM Danielle M. Revenue cycle manager Hospital & Health Care Used the software for: 2+ years ### "Great product " November 12, 2022 5.0 Pros Great user friendly product. Love that faxes come straight to my inbox Cons Only con that it’s on the more expensive end of faxing softwares if you pay per page Review Source VR Verified Reviewer Chief Memory Maker Hospitality Used the software for: 2+ years ### "EFax for easy business" September 21, 2022 5.0 Pros In this day an age there are still documents that need to be faxed. I love that we do not have to have a fax machine in order to get the job done. You just need your computer or cell phone and an internet connection. Cons It is an easy application to use and straight forward. There is not much to not like. MAYBE they can give long time users a pricing break after so many uses /year. Review Source RR Richard R. Information Technology Manager Individual & Family Services Used the software for: 2+ years ### "Segregating fax lines and moving to the cloud" April 19, 2018 5.0 Pros Ease of setup, ease of use and the ability to receive a fax anywhere at anytime. Also have mobile apps. Cons efax is not HIPPA Compliant, however the same company owns sFax, which is not only HIPPA compliant they have a BAA available for its customers. I am currently in the process of moving much over to sFax. Review Source TM Taniya M. Procurement Manager Financial Services Used the software for: 2+ years ### "General Use Review" August 29, 2019 5.0 Good. Would recommend if you dont have a budget but there are cheaper options. Pros This product is very well known and trusted. Secure in sending faxes with private data within. Easy to send through emails. Cons The pricing is very expensive. Can get charged for having a fax line, and number of pages of incoming and outgoing faxes. Review Source hB hasib B. Health, Wellness and Fitness Used the software for: 2+ years ### "Reduces Clutter" July 10, 2018 5.0 Pros While faxing is quite antiquated, the healthcare industry has not yet widely adapted a replacement. Until then, this seems to be the next best thing. You have the same compatibility as traditional faxing, but are able to reduce clutter and free floating sheets of paper which could lead to HIPAA violations. Cons At the end of the day its still fax, which makes it less than ideal but its the standard used by the rest of the industry. Review Source VR Verified Reviewer Partner Financial Services Used the software for: 6-12 months ### "Reasonably priced, cloud based secure fax solution. Easy to adopt and fairly straight forward use." April 4, 2018 4.0 Quick deployment of a cloud based, secure/encrypted eFax solution. Didn't break the budget. Pros Reasonably priced way to adopt a secure, cloud based fax solution. Access inbound and outbound faxes from any device with a browser, securely. Automatic e-archive of fax communications. Cons The performance for us is just very slow. I don't know if this is due to the encryption implementation or what, but the faxes are slow to load across different browsers and from different PCs. Not a deal killer, but annoying. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.