# CCStorage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CCStorage the right Self Storage solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174252/CCStorage/reviews --- CCStorage 4.5 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of CCStorage Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DT Don T OwnerReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “they even were able to transfer all our current customers that were on autopay. If you are looking for an affordable and easy to use self storage management software you should look nowhere else!“ December 31, 2025 JW Janice W AdministratorFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Having to export to Excel, format then print can be cumbersome when you are limited on time. “ March 28, 2025 MF Mark F Owner operatorFacilities Services, Self-employedUsed the software for: Less than 6 months. “your real tech support is great and in house, not just a call center like ive experienced with Sqaure.“ October 6, 2025 DM Deb M ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We don't dislike anything, but the initial transferring systems was the most difficult task.“ March 1, 2024 SS Shelbie S Self Storage OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “We just acquired this facility and we needed something like this for our budget.“ August 30, 2025 JH Jacob H General PartnerWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “The product being free and the support team being very helpful and quick to respond.“ February 4, 2025 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Richard C. Manager Aviation & Aerospace Used the software for: Less than 6 months ### "Definitely working to be the Best" May 27, 2025 4.0 I've had an excellent experience with CCStorage. The staff are all very nice and helpful, I love the new website and marketing materials. I love that they are constantly working to improve the product. I am having a little bit of a time adapting the way I operated on my old software to the new software, but it's getting easier. That has nothing to do with CCStorage, that just the natural adjustment period with new software. Pros I like that I can access the information from just about anywhere, even on my phone. I like the ability for my customers to lease and pay online, and see their accounts, etc. This is the biggest improvement overall for me. We're a small operation and just couldn't pay for these niceties from our old company. I LOVE THAT THEY DON'T HAVE MONTHLY FEES!!! It seems that they are constantly upgrading and adding new features to the software, and that's a huge help. Cons I haven't been able to adjust as easily to the invoice based accounting structure as I would like. I would also like a little more info on my customers than current or late. Stages of lateness would be helpful determining who I need to put up for auction and send different notices to. Switched from [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Storage Commander (not cloud) charged close to $300 / month and didn't include the website or online payments. I also had issues with their support not calling back. Review Source JW Janice W. Administrator Facilities Services Used the software for: Less than 6 months ### "Best Transition to CCStorage!" March 28, 2025 5.0 Transitioning from a previous software company to CCStorage was a breeze with the ease of the software, support of the staff. My daily use of the software is both informative and supportive for our business. I do not have to hunt and search for the answers I need, my reports are readily available and the software is very customer friendly for our clients. That alone is a huge win to be able to engage clients in their account management. Pros Ease of use and flow of features throughout the software. If you have a question, the support section has the video to help you through the process. Cons I least like not having the ability to print reports into a PDF document, such as the payment detail list of what the clients have paid on particular dates. Having to export to Excel, format then print can be cumbersome when you are limited on time. At least having the option, of a PDF would be great! Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Yardi did not meet our needs with customer support, the software had multiple internal issues that when brought to their attention would always have to be taken to a higher team level and would never be resolved or I would never have any explanation of the out come. sometimes just hear it will be taken care of in the next update. ANY changes made to client information would not stay with the information ... example . change a phone number, print out a contact report, the old phone number will be there but the screen shows the new one. The client portal was extremely cumbersome and clients could not get into it easily. Review Source MH Micheal H. Owner Real Estate Used the software for: 6-12 months ### "Best money you can spend. " March 27, 2026 5.0 Easy to set up and get going. Communication with the company is always fast and they always respond fast to any questions we have. Pros The value of this service. Before c storage we were not online and were pen and pencil operation. Cc storage helped take us to the next level and have been very helpful along the way. Cons Really don’t have any. Problems we have encountered have been our own mistakes. Would like to be able to individual set partial payments on accounts instead of having to set it for everyone to take full payment due or none Review Source Response from CCStorage March 31, 2026 Thank you for trusting us and giving us the opportunity to improve your business operations! SS Shelbie S. Self Storage Owner Real Estate Used the software for: Less than 6 months ### "Has potential " August 30, 2025 3.0 It’s okay for what it is. A good, basic way to collect payments from customers. It has potential. Right now it may be just a little too basic. I think it’s because I’m used to a system called HoneyBook with my other business not related to this one. You pay a one time yearly subscription but I do eat the CC fees with them. I wish that contracts within the system were its own screen where you can change the font style and include smart fields. The current setup reminds me of “notepad” in Microsoft. Pros I like that I don’t have to pay a monthly fee and can pass on the cc fees to client. We just acquired this facility and we needed something like this for our budget. Customer service is always there if you need them. Cons It’s very generic - but I understand you get what you pay for essentially. Would really love an APP that could use face id or an easy, quick way to log in if I get a potential tenant that calls and I’m away from the computer. I’m not a huge fan that I purchased the website for $25 with the impression it already had SEO capability. The $75 a month just seems a bit excessive. I ended up just building my own site through google. Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing CCStorage It was free for me the owner to use and I could pass on cc fees. Review Source DT Don T. Owner Real Estate Used the software for: Less than 6 months ### "The best storage facility management software out there!" December 31, 2025 5.0 The transition from our other software was easy and fast! they even were able to transfer all our current customers that were on autopay. If you are looking for an affordable and easy to use self storage management software you should look nowhere else! Pros The software is easy to use and customer support is great and always there to help! It makes managing our facilities easy. The credit card processing is paid by the tenants and you can't get a more affordable storage management software in the industry! Cons Everything actually has been great with the software! any features or reporting they currently dont have they are working on adding in the next few months! Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) the price was a huge factor! Also the customer service has went downhill at storable! Review Source BP Bernard P. Owner Real Estate Used the software for: Less than 6 months ### "Great product " June 16, 2025 4.0 overall, I would say my rating is 4.5 stars instead of four out of five. Even though I don’t get immediate response to a situation, they are fairly good at getting back to me the same day. Just so they understand, I’m not always in front of my computer, so when I make a call, I’m trying to resolve the issue while I’m in the software working on a situation. Pros I would say the biggest pro would be that there are no fees. The second biggest is that it is a locally owned business. Cons My biggest con would be that I can’t get someone on the phone immediately. Especially at the beginning/start up. Alternatives considered [Mini-Manager](https://www.capterra.com/p/92758/The-Mini-Manager/) Reason for choosing CCStorage Being able to talk to someone in person and it seemed like at first that it would be easy to do that continually, whenever I had a question. Review Source AS Anna S. Owner-office management Consumer Services Used the software for: Less than 6 months ### "Office manager/owner" March 11, 2025 4.0 All and all I do believe this is a good program, however many bugs to get worked out. Pros Customers can log in to pay bill. Online rental makes it convenient for clients. Cons 1\. How long it takes to retrieve our funds 2. Payout reports do not match what is deposited-run a few days behind on website also "payments not paid" out rarely matches what is really not paid out 3. Customer with multiple invoices payout is short on receiving end-due to % does not round up 4. Customer support should have a rep at time of need-not leave a message for return call 5. Still don't fully understand how the program functions-reports/payments/payouts Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing CCStorage The pricing and credit card fees were a big factor. Review Source Response from CCStorage March 12, 2025 Hey Anna, We appreciate the feedback. We did just implement a new payment processor and are still working out the kinks with this company. We apologize if this is causing you issues. Many of these issues are related to our new processor and have been resolved or will be resolved in the next few days/weeks. Our payouts reports match when the funds are deposited into your bank account, not when the payment ran. This will always be that specific report works. In terms of our support, we do try to provide as fast of a response as we can, we are also a growing company and this flow helps us with training as well as having the appropriate person respond to issues. We will be revisiting this flow in the near future. JA James A. Owner Warehousing Used the software for: Less than 6 months ### "Winkley Pond Storage 45 days in review." December 4, 2024 3.0 Fair. The product is not mature as an accounts receivable system, primarily around transaction posting and lack of invoice editing. Pros Invoices and reminders automatically sent. Cons 1\. Inability to edit an invoice. 2. Inability to post an “adjustment”transaction. I.e. write-off, discount, etc. to an invoice. User defined “adjustment” transactions. 3. inability to apply payments per invoice, rather than auto-post to oldest balance 1st. Would like invoice posting. 4. Next bill date should advance appropriately when a customer pays several months in advance instead of carrying a credit balance and a 30 day bill date. 5. When filtering payment report, would like an option for CC & ACH combined, not just either-or. Perhaps check boxes for inclusions. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing CCStorage Better branding, imbedding in my own web site was primary reason. I didn’t like the UHaul Branding taking over my public facing image. Review Source Response from CCStorage December 10, 2024 Thanks for your feedback. We are constantly adding new features and appreciate any feedback so we can continue to improve the software. KM Kelly M. Manager Real Estate Used the software for: Less than 6 months ### "Glad I made the switch! " April 11, 2025 5.0 Overall I’m happy with CCstorage! The support team is amazing! Shout out to \[sensitive content hidden\] for her quick videos to help me learn the software. Pros Simplified software. Move in and move outs are quick and easy. Love that bulk notifications are easy to create and send. Cons Not having a task list were it reminds me to send out past due, lien notice, and auction letter. I was able to set up emails to automatically go out on the 10th and 20th of each month, but I’m having to create my own hard copy tenant notices each time to mail. Also, it would be helpful to search a tenant by their phone number and/or unit number. Switched from [Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Lower software management costs and credit card fees. Review Source MF Mark F. Owner operator Facilities Services Used the software for: Less than 6 months ### "5 starts. Simple, great tech support. " October 6, 2025 5.0 Happy. this system is simple and my own tenants seem to like to like the new process too.... your real tech support is great and in house, not just a call center like ive experienced with Sqaure. Pros Ive only been on-board for a few months. I was pen/paper for 4 and half years. Im honestly surprised how easy it was to convert to this system. Its simple to figure out, basically free and im making more as before i was using Square and i absorbed the fees. And support has been helpful. The systems has everything i needed. Cons I cant say many cons...the issues ive had were just on my end not knowing the system. Tech was quick to answer questions and get me going. Review Source MM Matt M. Owner Commercial Real Estate Used the software for: Less than 6 months ### "CCStorage for the Win" April 10, 2024 5.0 Overall experience has been great. Anytime I had a question the support team gets back to me within a few hours. Pros CCStorage costs me zero dollars. For my 3700 sqft site it cost me nothing to run the software and all of the fees are pushed to the tenant. Cons I wish there were customizable templates to email to tenants. In talking with support, this function is in the works so I am looking forward to it. Review Source KS Kevin S. VP of Operations Real Estate Used the software for: Less than 6 months ### "CCStorage Review" April 15, 2024 5.0 Pros Ease of use. Not overly complicated so you can learn on your own by clicking around. Cons I'd like to be able to invite customers to the portal via text messages. Certain screens do not have a back to previous screen option or offer the customer tabs to go into payments, invoices, etc. Review Source Response from CCStorage May 1, 2024 Thank you for the feedback! We will be working towards addressing these issues with the usability as well as adding a customer portal invite via text message. RH Rayce H. Manager Commercial Real Estate Used the software for: 6-12 months ### "Excellent software " March 9, 2024 5.0 This platform has been a huge help in organizing and managing my storage facility. Pros The website is very intuitive and easy to use. Cons At this time I can’t think of anything I haven’t liked. Review Source jC john C. owner Facilities Services Used the software for: Less than 6 months ### "great service!!" March 13, 2024 5.0 Pros \[sensitive content hidden\] are there to help when you have an issue or need guidance on the program Cons I haven't found anything too dislike in 5 months of service! Review Source WH Wade H. Owner Real Estate Used the software for: Less than 6 months ### "Dewitt self storage" March 14, 2024 4.0 New user but very happy so far. Great customer service Pros The easy of use and timely deposits of income Cons would like to see more one click access to tenant account info Review Source KB Kaleigh B. Manager Consumer Services Used the software for: Less than 6 months ### "Overpromised and underdelivered " March 26, 2026 1.0 I am extremely disappointed. I wanted to like the system so much. There seem to be a lot of great features, but unfortunately these features are really only suitable for traditional storage units, not vehicle storage. I explained our situation and needs during the sales call and was told all of my issues could be addressed. Unfortunately none of my needs have been met. If it weren’t for the fact that we aren’t paying anything out of pocket for software costs, I would have already aborted the migration. What could have been a great solution has turned into hours of additional work for me every week, all of which could be solved through system configurations and automation. Some of these items are on the “dev roadmap”, so I’ll just be on the lookout for these enhancements while I manage my increased workload. Pros The cost structure. Tenants absorbing software costs with little increase to them is helpful for those of us just beginning our storage journey. Cons This product does not provide me with the features I need for my business as I was lead on to believe during the demo. There are no configuration abilities when I was told the system was extremely flexible, and I’m pretty much limited to out of box features only-none of which work for us. So unfortunately we’ll now be having to use completely manual features, including using Gmail for the first email to people on the waitlist, since you can’t even send an email to the waitlist from the system. The migration process has been scattered with issues at every step minus Kelly’s part. There have been no communicated dates despite my attempts to get a concrete timeline. I’m less than a week away from our go-live and our customer card information still hasn’t transferred which prevents me from sending the final communication to tenants setting expectations for go live. I think the team is doing their best, but there needs to be one point of contact for all migration questions and a timeline established for every customer so we can determine how to work with our tenants as we see best fit. Unfortunately due to the disorganized migration process I will have had to send an email to all of my customers asking them to call us to buzz them in because our gate integration broke on the busiest day of the year, AND I won’t be able to send our final email asking them to join the portal until a few days before go-live because their payment information hasn’t transferred yet. This is a terrible customer experience, and unfortunately something that’s completely out of our hands. Alternatives considered [6Storage](https://www.capterra.com/p/150577/6Storage/)[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) Reason for choosing CCStorage Customer absorbs costs. …………………………………….. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Too frequent cost increases. Loss of trust with compliance rollout Review Source CB Caulin B. Vice President Facilities Services Used the software for: 1-2 years ### "Looking forward to our continued relationship. " March 30, 2026 4.0 Overall, CCstorage is an easy-to-use software with no bugs that I’ve encountered. The customer support has always been responsive and helpful. For us and our tenants, the value for money is excellent. Most of our tenants have had positive experiences with the customer portal and the ease of use for logging in and making payments. Pros Overall CCStorage is very good it meets all our basic storage needs. A set of features like unit/lease report builders help us filter tenants and find strategies for rate increases. To keep this short I'll most of the features are very useful and make managing a storage business easy. Cons First and foremost, I find the discount menu to be cluttered. Perhaps, discounts that are not currently being advertised or have been expired could be moved to a “discontinued” tab, preventing them from appearing in the discount menu or on the website. A Notification Center could also be beneficial. For instance, similar to how we receive emails for locked-out accounts that have been paid, it would be great to have a dedicated space for those notifications on the CCstorage app. It would be great if, when making a bulk rate change, we could print out a notice for anyone who doesn’t have an email address on file. Sometimes, if a tenant is paid in advance, the verbiage on text notifications can be confusing. When they read it, they might think they owe a certain amount of money. However, they may not read the second half of the message that provides their balance. Instead of simply stating the amount of the new invoice, it would be better to send a notice that a new invoice has been created. I understand that this may not be a problem for all tenants, but I believe it’s important for them to read the entire text message before contacting us. Ultimately, I think this is a matter of tenant responsibility, but I thought I’d include it in my review. Review Source Response from CCStorage March 31, 2026 Caulin -- we appreciate your review and value your feedback surrounding discounts, notifications and text messages to tenants. We'll consider your comments when building new and improving current features. Thank you! SK Sandy K. Owner Real Estate Used the software for: 6-12 months ### "Very happy with our choice" March 26, 2026 5.0 I would recommend them to anyone wanting to purchase Storage Management Software, it was super simple setup and the staff were easy to work with and accommodating to any of our needs. Pros No cost or minimal cost for website hosting and Webpage. Full online from start to finish unit rental the young people love this! But for the older folks they can walk into the office and we can do a in person rental. The program was easy to use and if I couldn't figure out how to use something the knowledge base or in person support is always available. I love the activity button, it shows when they received communications from us and when it was opened so we know the customer is informed. I really like the site map feature, easy at a glance can see open units and locked units. Our customers utilize credit cards, automated bank transfers, checks and cash and the system handles all transactions with ease. Cons I would like to have the ability to create more custom reports but I believe they are working on this. l would also like to create a custom text messages. Customize when the upcoming invoices notification is sent, just like you can customize past due invoices Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing CCStorage Pricing and overall I like CCStorage better. Review Source MB Mike B. General Managers Retail Used the software for: 1-2 years ### "Highly Recommend CC Storage" March 27, 2026 5.0 Outstanding. It has drastically changed our business. I would highly recommend them. One of our biggest fears is CC Storage being bought and the model they created being changed. Pros It automated our storage facility and a load us to easy into the automation and electronic payments. It's been a game changer. Cons ACH payments have probably caused us the most headaches. I don't think this is a CC Storage issue. It just comes with the territory of taking ACH payments. Review Source Response from CCStorage March 31, 2026 Mike -- we're glad to hear that CCStorage is making your life easier! While there are multiple parties involved in a successful ACH transaction, we're constantly working with those parties to better the ACH experience where able. JL James L. Partner Warehousing Used the software for: Less than 6 months ### "New Customer Experience" December 29, 2025 4.0 So far, the experience has been good. Learning the new software has been fairly easy to pick up. We have noticed other features that would be helpful if included in the software. Mainly integration with Sparefoot and Davinci Locks. My biggest frustration with the software is that it gets really slow to load at times and other times it's unavailable. This creates a hardship on the business when trying to handle customer service. If a known issue is causing a shutdown of software, an email would be appreciated so we know you are working to fix it. Pros What we like most about CCstorage is billing the customers for processing fees and reduced costs on the software for the business. Cons The support received during onboarding was not very customer focused. It felt like the team in their responses assumed we should already know some of the information needed. Their are good materials online, which would be great for ongoing training or problem solving. However, there are things new customers just don't know and it at times felt like the customer support team was frustrated. There was also confusion about who to reach out to about what for example some things were handled by marketing and others by support. It would be great if there was an assigned onboarding specialist that helped with the entire process. During onboarding there are lots of email that is sent, but they seem to come from different people. Switched from [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) We determined we could save money by switching since processing fees were charged to the customer. Review Source JD John D. Owner Operator Warehousing Used the software for: 1-2 years ### "Never going back to my previous storage software!" March 26, 2026 5.0 It has been better than expected! I have used CC for well about two years and I have been pleasantly surprised with the results. I was actually able to lower my rent when I switched. Pros This software is more powerful than my previous software which I was paying hundreds of dollars a month to use. Tech support helped me move the customers over to CC Storage and they have been quick to solve any issues I have run into. The value has been amazing. The Reports that CC storage can create for auctions, letters and notices has also saved me tons of time. Cons For customers that pay in advance they still get notices of rent due even though their account has a positive balance. This confuses some of my forgetful customers. Switched from [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Cost was going up and service was not great. Review Source BO Bill O. Gatekeeper Facilities Services Used the software for: 1-2 years ### "CC Storage is Most Excellent!" March 29, 2026 5.0 The entire team at CC Storage has been great to work with. I looked at five different companies and narrowed it down to two. With CC requiring no monthly service fee, they caught my attention and I'm glad they did. I love the system. Pros The system is very user friendly! Everything I need is set up perfectly on the dashboard and easy to access all the tools. Cons Nothing stands out as liking the least, but not being able to send out a group text is an issue. I understand they are working on it now. Alternatives considered [6Storage](https://www.capterra.com/p/150577/6Storage/) Reason for choosing CCStorage no monthly management fees and the customers pay the processing fees. Review Source Response from CCStorage March 31, 2026 Bill -- thank you for leaving us a review! Im glad to hear CCStorage is serving you well! You are correct in saying that TwoWay text is coming. Be on the lookout for it in the near future. CS Chuck S. Owner Retail Used the software for: 1-2 years ### "Awesomeness in storage software!" March 26, 2026 5.0 Pros Ease of use. Customer service is very responsive. Value is outstanding! Every feature I need is here! Cons I have had little or no reason to dislike the software. I have used it from day one and am making no plans to change! Alternatives considered [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Reason for choosing CCStorage Value and function. Satisfies all of my requirements Review Source RP Rob P. President Consumer Services Used the software for: 1-2 years ### "Highly recomend " March 26, 2026 5.0 Excelent, does exactly what i need and more. couldnt be happier with they system they have in place for me. Pros Great software for our facility. Customer support has been great, They seem to keep working to better the software, new features about every month. Cons Nothing so far. every thing seems to work great. couldnt be happier with the system. Great support from the team. Review Source Response from CCStorage March 31, 2026 Thank you for leaving us a review! DR Donald R. CEO Farming Used the software for: 6-12 months ### "Great software!!!" October 20, 2025 3.0 Great software and extremely useful once you figure out how everything works. As soon as I figure it all out, I will let you know. Pros It is a great system and makes things very easy to keep track of. Very useful and helpful to run your business with ease. Cons Lack of customer support and training. I can never seem to catch anyone at customer support to get a call back from them, therefore, I am slowly figuring it out on my own. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.