# Datagate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Datagate the right Telecom Expense Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174132/Datagate/reviews --- Datagate 4.5 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Datagate Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Nick M. President Computer & Network Security Used the software for: Less than 6 months ### "TTC's review of datagate" January 17, 2025 5.0 Very positive. \[sensitive content hidden\]is excellent, patient, and very knowledgeable. Pros Well designed, good interface, and capable. Cons Inability to design invoices based on templates. Must submit change requests to DG. Review Source TR Tami R. CFO Telecommunications Used the software for: Less than 6 months ### "Very pleased so far" May 8, 2024 5.0 Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the integration setup between ConnectWise/ WisePay. Pros Ease of use. Simple setup. Integration with our other softwares! Cons Manual invoicing process and lack of real-time payment information to flow into system. Alternatives considered [IntegriBill](https://www.capterra.com/p/85128/InTELEbill-and-InteleCABS/)[Avalara](https://www.capterra.com/p/75673/AvaTax/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Datagate The ability to integrate with all of our other softwares, and the relationship with CSI, our tax consultant, so tax mapping and setup would not be an overwhelming setup process. I also appreciated that Datagate offers QBO discounts. Switched from [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Customer login issues, and lack of integration with Connectwise. Review Source NL Natalie L. VP Information Technology and Services Used the software for: 6-12 months ### "The bane of my business existence." February 20, 2025 1.0 Miserable onboarding. Miserable experience every month trying to invoice. After 10 months, I still can't nail down a procedure because it never works the same way. Oh, and it takes forever for the support to respond. I have deadlines, which I frequently miss because I am waiting on help. I am flabbergasted that there are so many positive reviews. Pros Nothing. It never works as expected. It's clunky, difficult to understand, and doesn't work half the time. Cons Onboarding. Good grief. I spent weeks and weeks and weeks of my time going through all the training. None of it made sense. There's no reference materials, and the trainers went so fast, so I could only hope that I remembered what mattered. Review Source Response from Datagate February 26, 2025 Dear Natalie, I'm very sorry for the frustration and challenges you’ve described —this is not the experience we aim to deliver at Datagate, and we’re committed to addressing these issues you've raised. Your concerns about onboarding, support responsiveness, and software reliability are being investigated immediately. Our global support team monitors our support@datagate-i.com email and support portal around the clock, almost 24/7, and we take pride in our ability to resolve questions and issues quickly. We're urgently investigating why this has not happened in your case. I will reach out to you today to get a better understanding on what has gone wrong and what next steps we should take to resolve these problems. Your honest feedback is appreciated, and I look forward to speaking with you soon. —Mark Loveys, CEO, Datagate AW Ashlie W. IT Administrative Team Lead Information Technology and Services Used the software for: Less than 6 months ### "Early Days, but Overall Very Pleased! " November 15, 2022 5.0 Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads! Pros The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items. Cons Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing. Reason for choosing Datagate Datagate was at the top of our list based on the integrations with ConnectWise, and the fact that the company is focused mainly on billing was a major bonus, as other vendors were trying to get us to switch our CRM as well, which was not our intention or ideal. Switched from [OneBill](https://www.capterra.com/p/135289/OneBill-Subscription-Billing-Platform/) We were utilizing our primary providers' instance of the OneBill billing platform. It was clearly not built for our growth or expansion, and became increasingly difficult to utilize. Review Source EW Eric W. President Information Technology and Services Used the software for: 2+ years ### "Datagate greatly optimized our VoIP billing!" October 21, 2020 5.0 Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform. Pros We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing. Cons Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[Avalara](https://www.capterra.com/p/75673/AvaTax/) Switched from [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) We were looking for integration to Connectwise. Review Source Response from Datagate October 22, 2020 Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated. NB Nicole B. Project Manager Telecommunications Used the software for: Less than 6 months ### "Switched to DG from another business BEST decision ever" June 6, 2021 5.0 The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help. Pros The look of the invoices, the easiness of the actual invoicing/crediting process. Cons We don't like that we have to map invoices each month. Reason for choosing Datagate The integration with ConnectWise. Switched from [BLUIQ](https://www.capterra.com/p/134459/BluLogix/) BluLogix invoicing process was very difficult, their reports were terrible, the invoices were too long, they were charging our customers incorrectly. Their basic support team was slow to respond and I usually had to end up escalating any of my cases. Review Source CC Christa C. controller Information Technology and Services Used the software for: Less than 6 months ### "Great tool for telecom billing" May 6, 2021 5.0 Pros The integration with Bandwidth and the many options available for importing other types of billing records. Cons The ability to choose a different billing email address per customer site. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Reason for choosing Datagate Ease of use, direct feed from Bandwidth, better pricing. Review Source BB Bob B. Owner Telecommunications Used the software for: Less than 6 months ### "President" October 9, 2020 5.0 It has been a very pleasant experience and I am very happy with the end result. Pros Ability to integrate with ConnectWise, QuickBooks online & Connectbooster Cons Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes. Review Source Response from Datagate October 12, 2020 Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster. We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it. EP Enrique P. Dir of Tech Services Information Technology and Services Used the software for: Less than 6 months ### "Datagate for VoIP Tax integration" November 28, 2023 5.0 Very good. I hope it will continue well into the future. Pros Easy to setup and get going. The help during implementation was topnotch. Cons Can't think of anything. We're really just starting to use it. So far so good. Review Source FL Frank L. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Great setup staff" February 6, 2024 4.0 Pros Quickbooks integration. \[sensitive content hidden\] provided great on-boarding experience Cons there is nothing i did not like . Review Source Response from Datagate February 9, 2024 Thank you for your review and for highlighting our seamless QuickBooks integration and onboarding experience Frank! We're happy to hear you found everything to your liking and appreciate your support. 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