# Page 9 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Ooma Office ## Showing most helpful reviews Showing 201-225 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Stephanie F. escrow officer Real Estate Used the software for: 6-12 months ### "a must need!" June 28, 2021 5.0 love it Pros its easy to work from home! i need to work from home sometimes. Cons the app not working sometimes. it will have glitches Review Source TS Thang S. Technical Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "My Experience with Ooma Office" June 12, 2022 5.0 Over all , I loved using Ooma Office , proper trail of text messages, you can track the time & date of conversation. it is a good product Pros Ooma Office was my first telephonic software I used when I joined Buzzclan, I had the chance to work using it for about a month , I mainly used it for texting & calling, it was a good experience. Cons It was not integrated with the ATS we used , had to Copy-Paste numbers of candidates. Review Source DM Daniel M. Office Manager Construction Used the software for: 6-12 months ### "Awesome addition" November 27, 2021 5.0 We are very glad we made the change to Ooma. Pros We loved the fact that Ooma employees helped setup the software and are always a call away. Cons We least liked was having to buy a new phone, the whole point in switching to Ooma was to save money.. Review Source KL Keith L. Account Manager Entertainment Used the software for: 2+ years ### "Its pretty good" January 26, 2024 4.0 Pros Good app - easy to change some features instantly Cons Sometimes confusing to use the app. Voicemail system is great Review Source MA Mata A. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Still Learning" November 9, 2020 4.0 Pros Being able to check voicemails from cell phone and have call forwarding, virtual receptionists Cons Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app. Review Source RC Ryan C. director Health, Wellness and Fitness Used the software for: 6-12 months ### "Pharmacy Review" December 29, 2020 4.0 Overall its a good product and would recommend. The reliability issues happen once a month or so. Pros Having the features of a PBX phone system in an easy to program user friendly format. Virtual assistant helps guide and filter calls Cons reliability and stability issues that require power cycle and restarts Reason for choosing Ooma Office cost and reviews Review Source BG Beth G. Office Manager Religious Institutions Used the software for: 6-12 months ### "Love Ooma!" November 20, 2020 5.0 Pros My favorite things are that I can blacklist spam numbers and port my calls to my cell phone. I also know that customer service is there and very fast to reply to my needs if I need anything. If I manage to mess things up with vacation voicemail/away messages, they can always straighten me out immediately. Cons When the internet goes out, the system goes out. Review Source ST Sheena T. Firm Administrator Law Practice Used the software for: 1-2 years ### "Ooma Is Awesome!" December 3, 2020 5.0 Overall, my experience with Ooma Office has been exceptional! Pros The easy set up and awesome customer support. Cons I think the app needs a bit more innovation, but I still like it and use it daily. Review Source HW Heidi W. office administrator Financial Services Used the software for: 6-12 months ### "You will not regret it!" November 12, 2020 5.0 We were overpaying for a service that wasn't even able to compare with Ooma. Im so happy we made the switch. Pros Absolutely everything from pricing, ease of set up, to the outstanding customer service OOMA just cant be beat! Cons The only con I have is I wish we would have switched sooner. Reason for choosing Ooma Office Pricing at first, but then the customer service I received was just amazing. Review Source SH Shirley H. Office manager Industrial Automation Used the software for: 6-12 months ### "Saved our business" January 22, 2020 5.0 Pros If it wasnt for our company to switch to this service we would of had our phones lines down for 4 months. The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building Cons It was a little confusing on how to remove the virtual receptionist Review Source LC Lydia C. Office Manager Used the software for: 6-12 months ### "HVAC Comp Uses Ooma Office" April 12, 2017 4.0 I work in the office of a small HVAC Company and Ooma Office works very well for us, but only sometimes. You have to have a very good internet connection for the devices to stay connected to the base station. When it works, it's great! But our internet isn't always the best, so the phones will get disconnected and take a while (sometimes a few days) to be able connect again. I do like the online portion where you customize your settings. It is very simple to use and you can customize a lot of the options for setting up your office phone system. Pros Customizing phone options Cons Loses connection, difficult to restart Review Source MB Matt B. Owner Restaurants Used the software for: Less than 6 months ### "Set up tool head space but great customer service " April 4, 2021 4.0 Set up really wasn’t that bad basically figure on two hours to get everything done we used two different phones to different phone lines and we had some requirements for our voicemail Pros I like that pretty much anything I asked to do the customer service figured out a way to do it also the customer service will move you up and you will get someone on the phone almost immediately if it’s something they cannot fix in the next level will fix it immediately worked with another company and that companies customer service was horrible. My number is ported in less than four days Cons One of the pieces of equipment was broken Reason for choosing Ooma Office Customer service Review Source AH Amy H. Owner Retail Used the software for: Less than 6 months ### "Ooma customer satisfaction " September 21, 2021 4.0 Pros The call recording and the virtual receptionist Cons Using the app on my mobile phone was a issue. It would ring every time I started my car. And it caused issues with it not ringing on the business phone Review Source JT Jeremy T. Sales Import and Export Used the software for: 6-12 months ### "Ooma in the office" January 24, 2022 5.0 Pros The ability to receive my calls while on the go and be able to not miss a beat. Cons Mainly the initial setup and acclimating t the service. A small learning curve that can be quickly conquered however. Review Source BL Brendon L. Veterinarian Veterinary Used the software for: 1-2 years ### "Ooma Review" November 24, 2020 4.0 Pros \- easy to install - easy to use - internet based which increased versatility Cons \- takes more bandwidth that other VOIPs. Review Source RF RB F. Owner Retail Used the software for: 6-12 months ### "Reasonable" December 16, 2019 4.0 Overall it’s been reasonable with a much better price point than cox or qwest. I’m hoping they will improve on the quality of the virtual receptionist soon. Pros Record of all calls. Separate outgoing messages for business and non-business hours. Cons Digital voice for receptionist is not appealing. Review Source MM Michael M. Owner Accounting Used the software for: Less than 6 months ### "Love Ooma Office" September 15, 2021 5.0 I love my Ooma Office. The features are so easy to use and work great with my tax office. The customer service is always polite and helpful. I am so happy a change. Pros Text messages Being able to call from my cell phone and use my business number Test transcript of voicemail Video conference Customer service How easy it is to transfer call to cell and not transfer call Fax that I do not have to pay extra for Cons I can not think of any cons at this time. So far everything has been great. Review Source SV Suzanne V. HR Coordinator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Ooma office a simple solution for multiple phone lines" June 7, 2017 5.0 Pros It is affordable and easy to use/setup. Also multiple lines can be setup easily with extensions for all those in your office. Cons It relies on internet connection, so if the internet is down for any reason the phones don't work. And once in a while you get a wonky connection that make it hard to hear. Review Source SC Sam C. Owner Business Supplies and Equipment Used the software for: 1-2 years ### "Initial investment is expensive but its worth it " January 26, 2024 5.0 Pros The monthly cost is cheap compared to the other options in the market and easy to use Cons To buy the equipment is expensive, initial investment what makes me think 2 twice about using Ooma Review Source MB Melanie B. President Financial Services Used the software for: Less than 6 months ### "Easy to use" June 10, 2022 5.0 Great to install Pros Virtual receptionist is really easy to use . Cons Easy to use and professionnal number and fax number Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Ooma Office More professionnal Review Source RC Ralph C. Associational Missionary Non-Profit Organization Management Used the software for: 6-12 months ### "Ooma for Home Office" November 10, 2020 5.0 Excellent customer service and easy to set up! Pros Ooma helped us transition our office from a physical location to multiple home office settings. Cons Satisfied with all features at this time. Review Source SL Sarah L. Agency Owner Insurance Used the software for: 1-2 years ### "Ooma Review " August 10, 2020 5.0 Pros Most likely reason to have this is how simple it is to use and price Cons None. Review Source JC Joseph C. Clinic Director Hospital & Health Care Used the software for: 6-12 months ### "Great for Small Office" March 9, 2020 5.0 Pros Great phone system. Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great. Cons We have yet to really fine anything negative. Review Source ED Elario D. R & D Engineer Automotive Used the software for: 2+ years ### "Great Low Cost System With Great Features" November 9, 2020 5.0 Love it for the features and realizability, the fail safe drop over to my cell, and the cost can’t be beat. Pros The ability to take and make calls from mobile app very seamlessly. Cons Configuration via web site- interface is good but needs a few tweaks. Reason for choosing Ooma Office Lower cost and more features Review Source SK Skylar K. President Legal Services Used the software for: 6-12 months ### "Small business looking like we are bigger than we are." December 11, 2019 5.0 Pros We can call from anywhere and it looks like we are in the office. The auto attendant makes us look like we are bigger company. Cons We can't choose our 800 number that we would like. Review Source Similar Products Featured