# Page 7 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Ooma Office ## Showing most helpful reviews Showing 151-175 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jonathon N. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use VoIP" January 26, 2022 5.0 We are very pleased with Ooma. It is much easier to customize and work with than previous options. Pros It is very easy to make adjustments to call schedules and phone transfers. Cons The mobile app is great, but could use some improvements. Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 6-12 months ### "Ease of use " June 30, 2021 5.0 Pros Ooma has made it possible to run a business remotely Cons I haven’t had any issues with ooma office. Review Source JP JASON P. OWNER Hospital & Health Care Used the software for: 2+ years ### "CONTRACT FREE & PORTABLE" February 26, 2021 5.0 The set up was easy, the monthly expense is a fraction of Verizon, and the accessibility far surpasses my previous carrier. Pros I am able to access my business software anywhere I have internet connectivity. Cons The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible). Review Source TG Tracey G. Office manager Used the software for: 1-2 years ### "Great phone system for small business" June 30, 2018 4.0 Pros I love being able to program a custom receptionist message. Also love that I can set out business hours and holidays for the whole year and not have to worry about programming phones weekly. I can set and forget practically, except I do have to change our after hours message for holidays. Also love the fact I can forward calls to our cell phones so we can stay connected on the go. Cons Sometimes if I am downloading programs during business hours the customers complain about hearing a buzzing noise. Would also like to suggest a "holiday after-hour" receptionist message. Review Source ML Marc L. Owner Insurance Used the software for: 6-12 months ### "Awesome Service and Awesome Value" January 15, 2022 5.0 Awesome value and Awesome service!! Pros ease of use and ability to to use off site Cons all is good I do not have any issues at this time!!!! Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost and poor service from Comcast Review Source JV Jonathan V. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Fast & Reliable" December 26, 2021 5.0 Pros Reliable service, easy for team to use remote Cons nothing works well better than the others tested Review Source NB Nicole B. Office Manager Warehousing Used the software for: 1-2 years ### "Easy to use and set up" December 11, 2019 5.0 Our experience has been amazing and we love our Ooma office. Pros Ooma office is very easy to set up, it only took me about 30mins to get all our phones online and running, and maybe 30 mins more to get the virtual operator set up. Everyone in our office can use all the features on the phones with little to no guidance. Cons If the internet goes down, so does your phone system, but you can have mobile apps on your phones so the calls go to your cell phones if there is no internet, so it is more a minor inconvenience than a con. Review Source MS Michael S. teacher Education Management Used the software for: 1-2 years ### "Ooma office - Necessary and Enjoyable Add" January 4, 2022 5.0 Pros Recording the calls with permission of the opposite party. Cons There is nothing that I can say at this time. None Review Source SJ Swati J. Office manager Retail Used the software for: 2+ years ### "Best service" February 4, 2021 5.0 Pros The best feature is their virtual assitant service and the ability to catch up with everything from my phone anytime and anywhere Cons There is really nothing i am uncomfortable with. Review Source KM Krystian M. Owner Education Management Used the software for: 2+ years ### "Best which I ever made" December 21, 2020 5.0 Pros I love the virtual receptionist feature of the software. It makes my business run so much more smoothly! It's also a huge plus that I can use my cell phone for call forwarding and voicemails are received via email. Cons The software naturally only works if you have internet. So when the internet goes out I'm not able to receive phone calls. Not a huge downside. Review Source TR Tim R. General Manager Used the software for: 6-12 months ### "Easy to setup business VOIP" March 30, 2018 5.0 Easy to setup and manage VOIP Pros Ooma was very easy to setup. Once the phones arrived it was easy to login to the administrative portal and setup the phones for everyone in the office. Working with support to port our old phone numbers over was easy as well. The administrative portal gives me all the reports I need to be sure employees are managing their phone properly and taking care of customers. Cons I hate the smartphone app. If you close the app you no longer receive calls on your smartphone. Also, it only presents a notification not a ring for a call. It was also annoying that we had to purchase additional hardware and they couldn't use our existing common IP phones. Review Source RC Renee C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "VOIP phones and software with a lot of extras" November 28, 2018 4.0 Customer service was helpful in assisting us in deciding what service and phones we needed. We had called around to a couple of other services, which didn't want to give us the time of day once they heard we were a small business and only wanted to start with a few lines. Once ordered, the phones were easy to set up. They took about a week to arrive. The software was easy to set up. Visual interface is nice. After about 3 weeks, everything is working reliably. Love that I was able to replace my voice on the answering machine with a professional sounding virtual receptionist that texts to speech exactly what I want her to say, and also gives a lot of forwarding and mailbox options. We were able to upload hold music, so our office sounds much more professional. Forwarding and transferring are easy. I am notified by voicemails via email, and can receive them remotely from my computer. And the price is less than with most similar services. I think that there is also a phone app that you can make calls from, but I haven't tried it yet. Pros There are a lot of features included with OOMA, and their price is reasonable. They are always running specials on phone systems. Cons There is often a slight delay between a button push on the phone and it registering, which is a very minor annoyance when calling into a voice response system. Call quality is much better than the cells we were using, but not quite the same as a landline. Review Source SA Sergio A. CEO Computer Networking Used the software for: 6-12 months ### "IETS Review" December 16, 2019 3.0 support is great, very friendly Pros Ease of use, you don't need a doctorate in computer science to manage the back end and the convenience of conference calling, this is a big plus for me. Cons couple of things: 1) messaging or the removal of old messages, would like ability to retrieve messages or at the very least, allow me to back them up before removing them; and 2) while we are on the text messaging subject, I really need the ability to text pictures. Alternatives considered [Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Ease of use and cost Review Source CD Chris D. President Human Resources Used the software for: 6-12 months ### "More Pros Than Cons" September 30, 2021 4.0 Definitely more positives than negatives. Pros I thought the Ooma phone provides a cost effective VOIP solution which was great for a small business owner like myself. Cons There are periodic call drops about once a month which can be frustrating at times. Review Source CT Carolyn T. Attorney Law Practice Used the software for: 6-12 months ### "Ooma office is the best investment that I have made" November 5, 2021 5.0 Pros Ooma office is the best investment that I have made for my business. It is very helpful that I route my business calls to my personal cell office and the virtual receptionist is a great feature. It also saves me a lot of money with me being able to send an e-fax from my Ooma office subscription. The customer service associates at Ooma are always extremely helpful and courteous. I highly recommend Ooma office to any business. It is a great asset and is very cost-effective. Cons I am very happy and do not dislike anything about this software. Review Source JB Josh B. Owner, Freelancer E-Learning Used the software for: 6-12 months ### "Professional, Flexible, Affordable Option" July 3, 2021 5.0 Overall great service Pros I love the virtual receptionist option which routes my calls and eliminates the need to answer unnecessary phone calls requesting basic information. The quality overall Cons The online support doesn't help a ton since they refer you to just call usually, but that's about it. Reason for choosing Ooma Office It was the simplest and quickest set-up without the hassle and way more affordable Review Source JF Jessa F. Director Staffing and Recruiting Used the software for: 1-2 years ### "Great system" November 20, 2020 4.0 Overall it is worth the savings we got moving from an expensive phone office system. Pros Easy to use, can take anywhere via mobile app, has a lot of settings to customize. Digital fax, messaging/texting, direct numbers and extensions. Cons It can drop calls once in a while and sometimes the VOIP call quality isn't the best. It can give you errors sometimes that the VOIP signal isn't great and will end the call, but the call still goes on, so it's a bit of false alarm. Review Source BK Benjamin K. Sr IT Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Wealth of Features, Affordable & User Friendly" December 16, 2019 5.0 Great service and product overall that is backed by a great US based service team that is always available to answer questions. Pros User-friendliness All necessary features Cost-effective Flexible. Can be utilized in many different ways Customer service is great Cons A few service outages over the year. Nothing extensive. Reason for choosing Ooma Office Better flexibility with the hardware. Review Source MG Margarita G. Office Manager Accounting Used the software for: 2+ years ### "Dependable service " December 27, 2022 5.0 I love how you can use the app for texting. It really is a great service for your business. Pros You can connect your cell phone and manage while away. Cons The app can be glitched but overall it’s okay Review Source SB Stacy B. President Entertainment Used the software for: 6-12 months ### "Ooma is the best!" November 13, 2021 5.0 Easy to use and train our team. Pros We love the ease of set-up and maintaining the system. Love that we can make changes or edits online. Also love the voicemail notification via email. Cons Only con so far is that the app on do not disturb allows calls to come through still to our cell phones. Review Source JO Jessica O. Paralegal/Office Manager Legal Services Used the software for: 1-2 years ### "Great Phone Service" January 20, 2022 5.0 Pros Transferring of calls, ability to answer multiple lines, and the virtual receptionist have been extremely convenient for our busy office. Cons Did take awhile to get a hang of how to transfer or conference calls. Review Source JG James G. owner Consumer Services Used the software for: 1-2 years ### "Company owner" January 27, 2024 5.0 From the being it was easy to set up and easy to use Pros Low cost phone system that forwards my calls to wher ever I'm at. Cons Nothing, it's all good. I had no issues setting it up Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) savings, cut my phone cost by 90% and gave me more features Review Source jM john M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "great service" November 24, 2020 5.0 Pros ease of use quality and updated technology Cons training support on the back level can be challenging Review Source Connie S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "It works perfectly for us." October 15, 2019 5.0 It has allowed me to work remotely at all hours. This has been very good for business. Pros User friendly. Website and app are very helpful and easy to use. Reliable. Cons Customer support has not been great. Representatives are difficult to understand and vice versa. Reason for choosing Ooma Office NA Review Source DO Digant O. Broker Financial Services Used the software for: 2+ years ### "Cost effective all in one and never missed the calls" December 10, 2020 5.0 Excellent Pros Excellent over all and very cost effective all in one , easy setup and never missed office phone while you away from office. any one who is starting new business and wants to start up with OOMA office is best VOIP Cons Only one thing which is I can’t do fax more than 5 mb Review Source Similar Products Featured