# Page 6 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Ooma Office ## Showing most helpful reviews Showing 126-150 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KA Karthikeyan A. Manager Hospital & Health Care Used the software for: 1-2 years ### "Great phone service for small businesses" October 18, 2021 5.0 Pros Ooma helped us streamline our phone infrastructure. It allows us to easily scale, add numbers and stay connected. The virtual assistant also makes it very easy for us to keep our customers up to date and reduce the workload on our staff. Cons The fax options could be a bit better, also need a cover sheet for faxes. Review Source CH Cee H. Business Owne Professional Training & Coaching Used the software for: 6-12 months ### "The best affordable all-in-one solution on the market" August 24, 2021 4.0 This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better! The setup is so easy - even someone who is technically challenged can set it up without trouble. Customer service is there to help when you get stuck (which you likely won't). Pros • includes a video conferencing tool • comes with a working app • great customer service • easy setup Cons • meetings solution doesn't (yet?) integrate with other products (comparing Zoom) • long, annoying loading screen on the app Review Source KW Kate W. EVP Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good system for basic needs" September 8, 2022 4.0 Works great for basic everyday needs, but when leaving the office and routing calls it is not always easy to tell if an incoming call is intended for your mobile or transferred in from Ooma. Pros The ability to route calls is important with staff working from different locations Cons The admin and user dashboards are not easy to navigate for call routing to mobile devices. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Great phone platform for small or medium businesses" September 15, 2021 5.0 Pros This platform is super easy to use and very cost effective! Cons Hard to scale over 20 extensions but otherwise great Review Source DH Dee H. Agent Real Estate Used the software for: I used a free trial ### "Billed During Trial!" October 3, 2023 1.0 Not a good experience at all. It was very frustrating. Pros This is not hing I liked much about Ooma other than the sales guy on the phone - very personable. Cons Within a few days of the trial period, I realized Ooma was not for me - even after downloading and using the App. However, I was billed the "activation" fee during the trial period, although I received an email (on the same day) stating that the text messaging was not up and running permanently. The messaging for my account was only "temporary." So, if I am not using all of the features (according to their email - which I kept), then I should not have been charged the full activation fee. The customer service is sketchy...when I cancelled I felt like I had to justify why I was leaving their service. It was uncomfortable and really weird. I clearly repeated myself ("refund") at least 4 times, but I was continually asked to talk to someone else to "fix" the issue. Review Source JW Joel W. Operations Manager Construction Used the software for: Less than 6 months ### "Not perfect but is reliable" April 23, 2019 5.0 Our biggest problem was getting calls to forward after hours to whoever we wanted. Ooma has a lot of verstility in being able to forward calls to whoever you want when you want so they we a big relief to us since we are service company. Pros So after using Google Voice for a 2 years and them having so many issues and zero support (free so I guess I can't complain too much) we had to switch to a more reliable VOIP. We went with Ooma simple because they seemed the most reliably priced and had really good reviews. we have been using it for over a month with few problems. There is a learning curve, but the support staff has been very informative and when you call they will walk you through step by step how to something, like how to setup call forwarding. all forwarding has been the most important feature for us as we need to make sure we do not miss a call. They have hit a homerun on that as far as reliability. Cons The app itself leaves something to be desired, but they have assured me they are working on it. there is no admin feature on the app so if you need to make a change you have to do it online, you can only change options for your user on the app. Also there is a glitch where out phones show central time and they are still working on the bug to switch it to Pacific. Review Source JT Jagjit T. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Business Calling Dream" December 21, 2021 5.0 Pros This is the best cost efficient phone service for my fleet on the market right now. Ooma is great and they are leading the market for businesses like mine. Cons I really wished that ooma had faster customer service, sometimes having to wait to long. Review Source KM Kaitlyn M. Digital Strategy Director Non-Profit Organization Management Used the software for: 2+ years ### "Ooma is great for your office!" January 15, 2019 5.0 We have used Ooma Office for several years and we love it. As long as you have reliable internet, it's a great option. Pros The thing I like most about Ooma (our office's phone system) is the ability to receive voicemails to your email. It's really helpful when working remotely! Their customer service is also very friendly and helpful. Cons The one downside to Ooma is that it's not accessible if the internet goes out. We've had a problem with our internet in the office being down and not being able to receive phone calls during that time really inhibits your ability to get work done. Review Source WV Wanda V. Owner Accounting Used the software for: 1-2 years ### "I love OOMA" January 14, 2022 5.0 It conveys a Professional atmosphere for my small 1 person office, it is simple and affordable. Pros I enjoy using this product. It is perfect for a small office like mine. I LOVE the Virtual Receptionist and the Faxing Capabilities. This product meets my needs. I would purchase from this company again and again it is very affordable. Cons I have no cons at the moment it has worked effortlessly. Reason for choosing Ooma Office I called and someone pleasant answered right away and waved installation billing. Review Source GC Glen C. President Computer Hardware Used the software for: 2+ years ### "Ooma Rocks" December 16, 2019 5.0 Connecting onsite and offsite employees seamlessly Pros The ease of use and implementation. The transition could not have been simpler. Cost is negligible and the features simplify our business processes Cons No app for Windows......yet. This is literally the only thing needed to make this complete. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office The other product was overly complicated and cumbersome Review Source NS Nirvair S. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best telecommunication service " September 17, 2021 5.0 Pros \- Easy to use - Best calling quality - Best virtual fax service Cons There are no cons yet. As there are all pros. Review Source JL Johnny L. Marketing & Sales Director Wholesale Used the software for: 1-2 years ### "Affordable, very reliable VOIP phone service " November 9, 2020 5.0 excellent, and I'd recommended to anyone who wants to save some $$$$$ Pros the ability to have apps on your smart phone & tablet Cons it strictly relies on high speed network, and living here in my area, there's outages from the ISP...other than that, it's still pretty good! Alternatives considered [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing Ooma Office best prices and accessibility Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) better prices Review Source KL Kathy L. Office Manager Construction Used the software for: 2+ years ### "Way to go!" November 4, 2021 4.0 Pros Virtual receptionist, voicemails received via email, & the ease of call forwarding Cons I've had some difficulty finding certain features on the website, but customer service was able to help. Review Source JA Jolene A. Owner Hospitality Used the software for: 2+ years ### "Much needed support for a small business" January 23, 2024 5.0 Pros Ability to help a not so tech saavy person create value for my business. Great support when I needed it. Cons Some delays in problem solving when we had issues. Review Source DR Diane R. National Sales & Project Manager Marketing and Advertising Used the software for: 2+ years ### "One problem after another" September 23, 2020 3.0 When it works, it does the job. But when it doesn't, there is a major disruption to business and the perception of our clients is hurt. Wouldn't really recommend this product unless you have a full time IT Person to manage it. Pros It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive. Cons Constant problems with messages not being received, calls not being forwarded and the system just not working. Constant phone calls to ooma resulted in the usual finger pointing game between the phone company and ooma. Review Source MG Margarita G. ACCOUNTS RECEIVABLE SUPERVISOR Accounting Used the software for: 1-2 years ### "Never miss an important call again" August 25, 2021 5.0 This software has really helped with remote work and working on the go. Application like this one improve the overall workflow and reliability of your company. Pros The mobile app allows you to leave the office and still manage your phone calls. Cons The voicemail transcription isn't always accurate or some recordings were not saved. Review Source WK William K. Head Honcho Construction Used the software for: 2+ years ### "Make The Switch" July 29, 2022 5.0 Pros Amazing results. The cost savings along with the options at the time were extremely beneficial. Cons While they do add some services, they are starting to charge for the upgrade. Review Source EM Ed M. Managing Member Printing Used the software for: 2+ years ### "Ooma works great and will save you money." May 27, 2021 5.0 It has been great especially during the pandemic with everyone working remotely. They can all still use our Ooma system. Pros Ease of set up and use, feature rich and easy to learn. Cons None that I can think of, system really works well. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Ooma Office More features and better cost. Review Source CN Chet N. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Ooma Office delivers" September 29, 2021 4.0 We have saved a lot of money and at the same time have been able to add a lot of features and integrate flexibility into our communications. Pros The virtual assistant is great and saves a lot of time and effort with incoming calls. Also, the feature that captures voicemail and e-mails them to you as an audio file is great. Cons There is really nothing to dislike. There really are no weaknesses. Review Source JD Jeni D. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "This met our need in a brick and morter office and virtual" April 29, 2021 5.0 We started out with desk phones but when we moved our office to a virtual platform they were ready to help us make the jump. I can make calls from anywhere!! Love that voice mail is sent in an email and the notification when I have an incoming call Pros That it is portable... I can use it anywhere on my phone or laptop Cons haven't found any.... maybe communicate changes but I may have not paid attention to announcements either Reason for choosing Ooma Office loved the computer app feature. Review Source AM Art M. President Insurance Used the software for: 2+ years ### "Best deal around with the best price" November 19, 2020 5.0 Since the first day, it has been an awesome experience. I have had zero problems in all the years I have been using Ooma Pros I have had this service for many years and office moves. They have been great and the price can not be beat. I have phone and fax service and have never lost a call or fax Cons Nothing is bad about this deal. I highly recommend it for any business, and have referred a number of companies to it and they are happy as well Review Source DS Daniel S. Owner Retail Used the software for: 2+ years ### "Great product for small business" November 24, 2020 5.0 Exceptional product and service! Pros It is remarkably easy to setup... just plug and play and you are up and running! Cons There really isn't much that I did not like about the software/hardware. Customer service is a little bit lacking. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) My company grew and I needed more phones. Review Source TS Tony S. President Computer Networking Used the software for: 1-2 years ### "Great bang for the buck!" December 11, 2019 5.0 Mostly I don't think about Ooma because it does what I want it to with very little upkeep. Pros Inexpensive. Well supported. Transferring numbers was fairly painless. Integrates with cell phones. Has the features of expensive phone systems. Easy to administrate. Cons Sometimes hard to figure out how to do something you want to, though the feature is probably there. Reason for choosing Ooma Office Ooma was cheaper, easier, cleaner to set up, and had all the features I wanted. Review Source MW Mathew W. IT Support Libraries Used the software for: 6-12 months ### "Best Value with Quality Service" August 27, 2021 5.0 Absolutely love Ooma. Pros Ooma allows our small operation to have affordable phone services while keeping costs down and limiting technical requirements for those less adept. Cons I'm told there are features that larger VoIP services have that Ooma doesn't, but I haven't found them to be an issue. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Ooma Office Cheaper, less technical experience required. Review Source James M. Owner Retail Used the software for: 1-2 years ### "Great Service" December 10, 2019 4.0 We needed an IP phone system that was easy to use and maintain. Their service worked perfect for our needs Pros Reliability, Features and easy to setup and great support Cons Setting up numbers was a little confusing but support was great at helping. Review Source Similar Products Featured