# Page 4 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Ooma Office ## Showing most helpful reviews Showing 76-100 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Connie B. Owner/Operator Food & Beverages Used the software for: 2+ years ### "Run, don't walk to any other VOIP service" October 11, 2021 1.0 My overall experience has been that of dealing with children pretending to be adults. Pros The customer service is rude, when they bother to answer the call. I am trying to cancel my subscription and obviously customer 'service' is trained to make an unhappy customer even more aggravated. Cons Ooma does not take the necessary measure to protect their users from data breeches as the detective told me when he called my number b/c it was traced back to a bucket shop where the elderly are the target of a scam. As is my prerogative, I've changed my VOIP service to another provider but cancelling my subscription with Ooma has been an exercise in total frustration. I've sent emails, messages, texts, tried to call 3 times, filled out a complaint with the Better Business Bureau and I still owe my soul to this inept company. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Ooma Office I can't remember. It's been years. Review Source RS Rohin S. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product" January 26, 2024 5.0 Pleasant. Compared to other services, I liked it the best. The app function is nice for when we're away from the office and can work from anywhere. Pros Ease of getting started. Setup and functionality are great. Cons My phone that I chose runs off wifi. Downsides are if wifi is down but also at random times, calls can be fuzzy. But it can go away on its own or if we hang up and redial it's always better. Infrequent that this happens. Review Source JN Jeremiah N. Owner Entertainment Used the software for: 2+ years ### "Communication Services on a Budget" December 10, 2019 3.0 Ooma Office is very easy to set up and for the most part affordable when looking for very basic communication services. Customer service and technical support is a joke! I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. When the Ooma Office service is up and running correctly, it's absolutely amazing and solid. Pros The software seems to be stable, never really have many issues. Cons Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services. Reason for choosing Ooma Office Ooma Office Mobile App was the ONLY thing that sold me. Review Source RB Richelle B. Event Coordinator/ Data Management Fund-Raising Used the software for: 2+ years ### "Ooma Office" August 5, 2019 4.0 Ooma office is great and would recommend to any small business. It is great in price and have had great results with it so far. Our company has been using Ooma for a few years now and have recommended it to a few of our clients. Pros Ooma has a great online system that allows you to easily forward calls to your cellphone and send faxes. The online system is very user friendly and I have not had any issues with. Customer service is very repsonsive whenever we have any issues or questions. They generally are able to troubleshoot issues over the phone with in a few minutes and someone always answers right away. Cons One con is that there have been several times when the office phones will just go down. This has happened 3-4 times where the line is unable to connect to any signal and we have to call customer support for them to reboot our line. This has been an ongoing issue with one specific line, so may need a new phone but Ooma has been very responsive to this issue. Reason for choosing Ooma Office We chose Ooma due to its price and the easy functionality of the package we bought. They had a lot of great features that we use daily that help the everyday work task run smoothly. Review Source DR Diana R. Customer Service Manager Public Relations and Communications Used the software for: 2+ years ### "Great and Easy Ooma Product " January 18, 2024 5.0 Very Good, has been very reliable for all these years we have had it. Pros Easy Set up & Great Support, Very helpful during COVID Cons Cant Complain , It has been reliable and easy to use. Review Source SL Stephanie L. Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Ooma was a great solution for our small office" January 23, 2024 5.0 It is a great product and was easy for even our tech challenged people to use. Pros It was easy to set up and manage. We could also grow when we added new people. Cons Sometimes our internet had issues handling the amount of traffic. Review Source MB Mark B. President Automotive Used the software for: 2+ years ### "Ooma is Great" October 15, 2019 5.0 Really couldn't be happier with Ooma. We switched from more of a legacy provider and the features that you get with Ooma and for the price make it a 10x times investment for our company for all the features they provide. Pros Ooma has amazing support and they are constantly updating their application. Our company has been thrilled with the updates over the years and it is such a reliable product that we feel we are definitely getting the best value we can from them. Cons Really happy with everything but my least favorite part about the software would be the apps. They seem to crash or don't sync with my phone as often. We purchased and pay for the Ooma plan for their phones but the apps come free of charge I just wish the apps worked a lot better. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Ooma Office We did a trial of Dialpad and found the service spotty and unreliable. Review Source BW Brian W. Partner Information Technology and Services Used the software for: 2+ years ### "Ooma has been a great choice for our company." January 18, 2024 5.0 Pros Quality handsets and voice quality. Mobile phone integration has been valuable. Cons Monthly costs may not be the least expensive but the quality of the service has been better than expected. Review Source HL Hillary L. manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great ViOP for small business" August 10, 2021 4.0 Great customer service (if you have issues), low pricing and easy to use. Pros Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls. Cons The phones themselves could be better. They often reboot or "search for base" at in opportune times. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Intermedia wasn't meeting our menu selection needs. Review Source SR Sonny R. Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "GHonest review" January 18, 2024 5.0 Excellen product and the support team is amazing Pros Ease of use - excellent support team has help beyond expection Cons wait to get inital set up - had to schedule Review Source MM Miranda M. Administrator Real Estate Used the software for: 1-2 years ### "Unreliable and hard to get support" December 28, 2022 3.0 I like the options that OOMA provides, I just wish that it was more reliable and easier to get support. Pros I like that we have the option to set up a ring group, so it cycles through phones that it rings to if no one picks up, though occasionally it skips people for seemingly no reason. Cons It is unreliable and flaky. We often can't tell if there is an OOMA outage or if it's just our office that is having the issue. Occasionally skips people in the ring group for seemingly no reason, we have to force reload the app to load new text messages (rather than getting them as they come in). It also drops our calls sometimes too, especially during bad weather. Occassionally we have to restart the base unit, or unplug the phones and remove the batteries to reboot them, and that only works ocassionally. It's challenging to find customer support, and they often walk us through how to restart it, and when that doesn't work they tell us they'll call back. Usually the problem resolves itself before we hear back from anyone, but it isn't long until there are more problems. Review Source TM Thomas M. CEO Photography Used the software for: 2+ years ### "Great service, horrible customer service" February 2, 2024 5.0 Pros The price and functionality. Phone number option with 800 numbner. Cons The customer service is horrible. The sales reps lie and make promises with no intention of keeping them. I've referred two clients who currently use the service. I was never compensated for the referral. Even after following up with sales, I never received a callback or response to my email concerning the referral fee. Review Source RL Ryan L. Office Associate Health, Wellness and Fitness Used the software for: 2+ years ### "Great phone system for business any size" December 19, 2022 5.0 Ooma office makes things easy. Setting up the after hours/holiday schedule makes us worry less about missing a call when the office is closed. I foresee us being with Ooma Office for many years to come. Pros Auto Attendant makes it easy for callers to get to the department they are trying to reach via extensions. Ability to let callers hear our address and fax number as well without connecting to live person makes things a lot easier. Cons I can honestly say I have yet found a feature of this software that I dislike. Everything works as it should. Reason for choosing Ooma Office Ooma office offered more features for the money. Review Source RB ROBERT B. Owner Financial Services Used the software for: 2+ years ### "I like Ooma" January 26, 2024 4.0 Very good. Good customer service, and features, Pros Customer service is very good, and I save money. Cons Sometime I here echos or get a bad connection. I'm not sure if this is Ooma's fault though, Review Source FM Francis M. CEO Public Relations and Communications Used the software for: 2+ years ### "Great service for small businesses " August 14, 2021 5.0 The team is very friendly, knowledgeable and quick to respond. They are really set up to keep small businesses running. Pros My favorite thing is the price tag. I did a lot of research before settling on Ooma. They give me a lot bang for the buck. I get tons of features without breaking the bank. Cons None I can think of at the moment. Honestly, since I researched them extensively along with other competitors, I knew exactly what I was getting. Reason for choosing Ooma Office Ooma was actually my first choice. I knew from the beginning that I didn’t want a traditional phone service. Review Source SK Sangita K. President and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great service!" January 18, 2024 5.0 Very positive. Good customer service. Good response. Pros It is very affordable, user friendly with great service. Cons There is nothing negative to say about Ooma. Review Source Jennifer A. Chief Experience Curator Health, Wellness and Fitness Used the software for: 2+ years ### "Super for Small Business" November 9, 2020 5.0 A great service that serves my small business well. Pros I have been using Ooma as my VOIP provider for a few years. It makes it easy for me to have a local number without having to actually have a phone that must be answered. I also like that I can set up forwarding. It has helped to weed out robotic and solicitor calls. Cons I looked into expanding and using Ooma internet. They require you to use their router and pay additional fees for installation and rental. It was too expensive for my small business. Reason for choosing Ooma Office Ease of use and accessibility. Review Source SA Shant A. Manager Medical Practice Used the software for: 2+ years ### "Great Small Business Phone and Message System" January 24, 2022 5.0 It has been excellent and saved me lots of time and money. Pros It's incredible easy to use and very intuitive. Cons Mobile system can be easier to use and missed calls reports need to be integrated. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Cost and ease of use Review Source HM Henry M. office supervisor Medical Practice Used the software for: 1-2 years ### "Ooma is just good" January 31, 2024 4.0 not bad but just did not had features I needed Pros easy to use and can be used on cell, computer and physical phone Cons didnt had many call center features that are needed for big amount of calls Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Review Source EE Elissa E. Owner Alternative Medicine Used the software for: 2+ years ### "Helpful and accessible " January 27, 2024 4.0 Pros Able to modify needs for fluctuations in office flow, accessible anywhere, inexpensive Cons Difficult with mobile online platform. Wouldnt keep changes and crashed Review Source AB Amy B. Office Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Ooma Office is the way to go!" August 19, 2022 4.0 Our overall experience with Ooma Office has been great! Pros The software is very user friendly. We like being able to see what missed calls we have and listen to voicemails using the mobile app. Cons We don't really have any complaints with the software. Our internet was out recently, so that prevented us from being able to receive phone calls. That isn't a fault to the software though. Reason for choosing Ooma Office We chose Ooma because Ooma representatives came to our office to show us the product and they came back to set it up! Review Source TV Thomas V. President Consumer Services Used the software for: 1-2 years ### "Small Business Phone Solution" November 30, 2020 5.0 Overall I am very pleased with the Ooma phone system. It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed. Pros The ease of set up and use. I could easily add all users and setup calling configuration will little instruction. Cons Faxing documents has some limitations on page orientation and upload size. Voice mail to text not included with basic package. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office Value. More features at a lower cost. Switched from [Spectrum TeleTrack](https://www.capterra.com/p/130948/Spectrum-TeleTrack/) To get the features I required the cost was significantly more than I wanted to invest. The hard requirements and monthly service were both much high than Ooma’s product. Review Source RK Raja K. President Insurance Used the software for: 2+ years ### "Communication Review" January 23, 2024 5.0 very useful and cant do business properly without it. Pros Convenient and useful for business and other use. Cons its nothing that i don't like. i like everything about it. Review Source Marshall C. President/CEO Information Technology and Services Used the software for: 1-2 years ### "Ooma - Simply THE BEST!" August 20, 2021 5.0 Pros Ease of use -- very user friendly! I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do! Thank you, Ooma! Cons All good! Nothing to note as a "con." I can't think of one single thing that would be considered a "negative" point with this VoIP product. It's simply GREAT! Thank you, Ooma! Review Source RF Raquel F. Sales Lead Associate Legal Services Used the software for: Less than 6 months ### "The product was good but it didn't fit us." July 14, 2023 3.0 We had to switch to another software since we couldn't fix the bugs and errors. That happened around 1 year ago, so maybe they were able to fix the problems Pros We were able to set it on our cellphones, but there was some limitations Cons We had a lot of issues using it. We lost many calls, and some calls were not received for some colleagues, and that affect their performance. The call recording was not accurate even after several days of receiving customer support assistance from Ooma's team. Review Source Similar Products Featured