# Page 3 | Ooma Office Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Ooma Office the right Business Phone Systems solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/174109/Ooma-Office/reviews --- Ooma Office 4.4 (248) [View alternatives](https://www.capterra.com/p/174109/Ooma-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Ooma Office ## Showing most helpful reviews Showing 51-75 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Robert S. President Wholesale Used the software for: 2+ years ### "Single line and phone system" January 31, 2024 5.0 Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete. Pros It's simple and works good. Voice mail works well. Cons Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods. Reason for choosing Ooma Office Price of equipment and service was most attractive. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Changed to google fiber and went VOIP for phone service. The company we switched from is not on the list of selections. Review Source MC MARY C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing product!!!!" February 15, 2024 5.0 My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!! Pros I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!! Cons Honestly, there isn't anything I don't like about this product!!!! Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Ooma Office was overall cheaper and it had better features!!!! Review Source CS Craig S. Owner Operator Retail Used the software for: 2+ years ### "All In One; Simple and Effective!" January 26, 2024 5.0 Pros Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management. Cons Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Ooma Office Overall features including text messaging and fax integration was vital for our business model. Review Source Allen E. President Health, Wellness and Fitness Used the software for: 2+ years ### "Cost Effective Business Phone Systems with Lots of Features" March 24, 2024 5.0 Pros I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. Best of all is he phone app so you can make and receive calls and texts ont he go. Cons There is nothing no to like, I have been recommending Ooma to people for years and they love it too! Review Source VP Vicki P. Office Manager Construction Used the software for: 2+ years ### "The BEST Service" January 30, 2024 5.0 The experience with Ooma has been great! There have been several times when I had to make a change in the system, but have been out of town and they were able to take care of it for me over the phone. They are very accommodating! Pros Ooma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating! Cons I really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues. Reason for choosing Ooma Office I did a lot of research and they were rated very high. They were affordable and easy to work with. Review Source AG Adrienne G. Principal Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Makes my small business look big" January 24, 2024 5.0 I love it and would probably have to hire another employee if I did not have Ooma. Pros I love Ooma office. My company, only me, does not do a lot of phone correspondence. And a few years ago, I was inundated with spam and junk calls. The switch to Ooma Office allowed me to set up a system where the user needs to push a few buttons to get to me. This has stopped all spam and robo calls. As a one person business, this has saved me hours of previously lost productivity. Cons If I have to give a con, then it would be their desktop app. I can't recall why I didn't like it, but I ended up removing it from my desktop. I use the web version of their app and it works just fine. Review Source Alexis K. Office Manager Law Practice Used the software for: 6-12 months ### "Love the mobile application along with the desktop application" November 13, 2020 5.0 My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system. Pros With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours. Cons The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them. Reason for choosing Ooma Office I did not need to purchase a server system in order to use the program. All I needed was about a $100 switch and some data lines. Switched from [Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/) Needed a virtual secretary which our previous phone provider wasn't offering at the time of the switch. Review Source VR Verified Reviewer Operations Lead Information Technology and Services Used the software for: 2+ years ### "Ooma Office is a great VOIP Solution for a SMB" July 2, 2020 5.0 Ooma Office was the perfect solution for us as it replaced all the functionality we had with our local landline option and gave us more flexibility with the mobile app, all for a significant savings of over a $100.00 a month. Pros Very easy to use, mobile app, e-fax, phone # porting, very affordable, can use existing phones. There is a desktop app available although it cost extra. Cons It's not so much about the software, but the quality of VOIP solutions in general are dependent upon the quality and strength of your internet connection. We are connecting using a WiFI adapter since we don't have direct access to the modem. As a result every once in a while the connection isn't so great so the clarity isn't as great as it could be. The other thing I don't like is that the desktop app is extra. Reason for choosing Ooma Office We didn't consider any other VOIP option because I had already been using Ooma at home for 8+ years and knew it was a great solution that was significantly better priced than our existing business solution. Review Source DC Dior C. Principal Insurance Used the software for: 2+ years ### "It is what it is..." January 26, 2024 3.0 decent, still loyal and appreciate customer service to help out. Pros It works! Customer service is good! Can be a challenge sometimes working out voicemails, if someone doesnt pick up, adding a better quality voicemail. sometimes the customer service can mess it up even more Cons google vertification spam, random calls, and spam hits out office too many times because of ooma somehow... Alternatives considered [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing Ooma Office Price was reasonable at the time. Ringcentral had NO customer service. Review Source DM Debra M. Broker Owner Real Estate Used the software for: 2+ years ### "Ooma is my choice" January 23, 2024 5.0 Excellent and would highly recommend them to other businesses Pros Not having to use AT & T at all and easy to use Cons Nothing other than not being able to see what number calls in when I transfer to a mobile number. Reason for choosing Ooma Office wanted to be finished with AT & T all together Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) wanted to be rid of AT & T due to long holds on phone line and screw ups Review Source MF Maria F. President t Insurance Used the software for: 2+ years ### "Easy to Use" January 18, 2024 5.0 I highly recommend Ooma there is no hassle with the system and the operation. Pros I had the same service though another company before, Ooma es much better to use and the price is lower. Cons It is easy to use. I had this smea type of serivce with another company and Ooma is much better to use and more reliable. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Not reliable and more expensive than Ooma Review Source CF C F. Lawyer Law Practice Used the software for: 1-2 years ### "Ooma great Sole Proprietors" January 18, 2024 4.0 Good. The features that are the best is texting, voicemail to email, fax to email. Pros Ability to access the phone, fax, and text feature via the phone app and desktop app. Cons Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails Review Source NL Nate L. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great product for remote office" January 30, 2024 5.0 Overall my experience has been positive and effortless. Pros Ooma office is great for startups and beyond. The onboarding, call handelin, ans SMS are easy to use. Cons Ooma Office customer support could be a lot better. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) I'm friends with the on sales person in my market. Review Source WD Whitney D. CEO Retail Used the software for: 6-12 months ### "Great to have for your business" January 18, 2024 4.0 Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone. Pros I like that you can have a professional virtual receptionist when your customers call in Cons At the time I had it feel like they should’ve added more variety of phones Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Ooma Office I felt like Ooma had better pricing and features. Review Source AE Amber E. Recruiting Manager Staffing and Recruiting Used the software for: 2+ years ### "Easy Setup, Inexpensive" January 26, 2024 5.0 Pros The initial setup was easy. The cost for the system was inexpesive, and the monthly service fee is low. Cons Nothing. Everything went smoothly and as expected. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Ooma Office Simple to choose equipment and plans, price was good for the features we wanted. Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Equipment and service fees were vey high, customer service was a hassle. Review Source MH Miles H. Agent Insurance Used the software for: 2+ years ### "OOMA Voip for insurance offices" January 18, 2024 5.0 very positive, we have had no down time in 4 years Pros Their is a wide variety of features that can be installed easily Cons OOMA has done what they said they could do and so no cons at this time Switched from [Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/) Price and features helped us make the change Review Source JB Joyce B. office manager Mental Health Care Used the software for: 2+ years ### "Works great for mobile workers" January 23, 2024 5.0 Pros That I am able to work from another state and it is as if I am in the office. I can send items to the printer, get and answer phone calls and have calls transfered to me from the office. Cons We had some issues at first set up with voicemails and getting it corrected was problematic. Also in the beginning there was a problem with the call forwarding and we had to call in frequently with problems. These have been corrected. Review Source JJ Joshua J. Attorney Legal Services Used the software for: 2+ years ### "Ooma is Pretty Great!" December 2, 2021 5.0 Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. In the age of tele-working, Ooma has the lead. Pros It is very easy to use and it has saved me money. I also love the application, which allows me to answer my phone wherever I am. I do not have to me stuck at my office to conduct business, since I can call Clients, via the Ooma application, on the go. The virtual assistant feature is a plus. Cons The only small con is that the Ooma application can be glitchy at times, but mostly works great! Review Source jD julie D. manager Non-Profit Organization Management Used the software for: 2+ years ### "I like Ooma Office alot But:" January 30, 2024 4.0 It is not bad. some customer service reps are not too knowledgeable, but for the most, if you get a knowledgeable one, it is an easy fix. My only issue is when I change phones it is hard to get them running from the last one. Pros The price when I was starting new was affordable Cons when the internet is down phones are down. Review Source IF Ian F. Managing Partner Biotechnology Used the software for: 2+ years ### "Great value for the cost without sacrificing features" January 18, 2024 5.0 The features we need at a fraction of the cost of competing services! Pros I like the mobile app that allows me to occasionally work from home. Cons No way of knowing if mobile forwarded calls are for my personal cell phone or from Ooma app until you answer the call. Review Source MT Matthew T. Pastor Religious Institutions Used the software for: 2+ years ### "Ooma Office is Excellent for Simple Office Use" January 30, 2024 5.0 From the initial set up to having used it for some time now, I have been very pleased with Ooma in many ways. The low cost and ability to handle all of the messages and calls from my cell phone has made this the perfect solution to our needs. Pros We don't use our phone often and I'm not in the office near the phone much, so the call forwarding to my cell is perfect, as is the ease and low cost for these features. The cost for the function is essential and a great balance here. Cons Limited to internet connectivity, which hasn't been a major issue but has caused minor inconveniences. There was some issues with the app and some settings that I had to figure out, too. Review Source AF Anthony F. owner Medical Practice Used the software for: 2+ years ### "goodbye cable" January 18, 2024 5.0 Pros Ooma VOIP has been more efficient and reliable compared to cable Cons difficulty setting up virtual receptionist to be utilized daily at specific times Review Source JB Jordan B. Electrical Engineer / Violinst Fine Art Used the software for: 2+ years ### "The Best Phone Service" December 11, 2021 5.0 Ooma has quick capability to update hours, which was critical during Covid. It enabled us to easily and quickly communicate with customers through texting. It automated simple processes like telling our store hours to customers. It streamlined checking messages in our email inbox so we didn’t need to set pins or train employees! The list goes on and on! I recommend Ooma office to all! Pros Ooma Office is By far the best phone service on the market! We saved hundreds of dollars switching and haven’t had any problems. If we can’t figure something out the customer reps will answer a call, usually in under 30 seconds. The software is intuitive. It is easy to setup, and the app makes texting customers easy and straightforward. Being able to text pictures is also a phenomenal feature! Noteworthy items: 1) Great Pricing 2) Reliable Service 3) Included texting capabilities 4) Included Virtual Receptionist 5)Easy to update hours 6) Changes all remote capable Cons Nothing! Ooma is the absolute best! I am so happy we switched over. Review Source CT Chelsea T. Practice Manager Medical Practice Used the software for: 2+ years ### "Great phone system for a small business" May 22, 2023 4.0 Ooma office is great solution for small businesses that are looking for an easy to use, affordable option where you can manage your communications all in one place. Pros Very affordable, allows you to listen to voicemails through email, has a desktop app for text messages, call logs and faxes, you can forward calls to your cell phone or download the cell phone app to use wherever you are. Faxes though email and texting through desktop is probably the biggest plus for us. We also use their virtual receptionist to set our operation hours and set away messages. Cons The desktop app is pretty glitchy. We are constantly having to click on force reload in order to get our newest text messages to populate (instead of them just appearing on their own as they should). If we do not do this we risk missing a text message. Review Source JM John M. President Individual & Family Services Used the software for: 1-2 years ### "Great Service" January 30, 2024 5.0 It is a great service for those who need a landline. The optionally to also utilize the app provides great flexibility. Pros I could operate from my cell phone as if I were in the office. Cons That you had to buy an ooma phone and there was some confusion between the personal and business version. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Did not offer the costing or versatility of ooma Review Source Similar Products Featured